We have purchased 2 cars from this dealership. The servicing has been terrible. After having the…read more90,000 service appointment (which cost just under a grand), my wiper fluid pump stopped working. It worked when I drove it into the service bay. I was given a quote for an additional $644 dollars to fix something that was not broken when I took it there. Additionally, they did not tell me the pump did not work - I discovered it after leaving while on a snowy road trip. I feel like I am being fleeced. Edit: another repair shop in town did the repair for $300 after I left Wahlberg.

I bought a Chevrolet Malibu Lt 2020 was way overpriced it had a recall I had four phone calls about…read moremaking appointment I took a day off work went to the appointment and the advisor said I couldn't get the recall? I bought the car from them what not stand by what you sell....the advisor was rude and he asked the Young boy manager and he didn't have enough balls to explain why ?? Waste of my time...I get my oil changes there ....NO MORE....

Cody at the service desk is not good at his job. You have to call 5 times to get your…read morerecommendations. Then just sends you a blank email each time. Useless. Save your money and go somewhere else.

Jenna, my sales lady was awesome. She took the time and showed me what was available and went all…read morein details in my search. Once a decision was made, Jenna took the time to go over everything about the vehicle and made sure I was completely satisfied. I couldn't ask for a excellent customer service by Jenna and the Joyce staff. Outstanding job done by Jenna.

If I could give this dealership a score below zero, I would…read more The communication here is absolutely unacceptable. I purchased a vehicle that ended up with a failed transmission 8 months and 7k miles after purchase and the moment things went wrong, the dealership's responsiveness evaporated. Calls went unanswered, updates were vague or nonexistent, and every step felt like pulling teeth just to get basic information about my own car. A major mechanical failure should trigger urgency, transparency, and accountability -- instead, I got silence, excuses, and a complete lack of ownership. No customer should have to chase down a dealership for weeks just to find out what's happening with a vehicle they sold in "excellent condition." This is not just one department. It's the organization as a whole, including the sales department, the front desk and the service department! This experience has been exhausting, unprofessional, and deeply disappointing. I would strongly caution anyone considering doing business here.

I purchased a pre-owned vehicle January 2026. The sale was very smooth; everyone was very nice…read more The vehicle has a broken component in the glove compartment and there is only one working FOB. I was told when I left with the vehicle, after purchase, that they would order the part for the glove compartment and also the FOB, and call me to come in so they could make it right. I have called the dealership numerous times, texted back and forth with a manager there, as well as sent a message via their website. FYI, no one EVER answers the phone at this place. I was told by the manager via text a couple of weeks ago that the parts would be in and I could bring it in the following week. I waited.....and nothing. I have since texted to follow up....and nothing. Bottom line, they are super nice, very helpful when selling you a car. After that, forget it. If you buy pre-owned and there are repairs promised, DO NOT leave the lot thinking you will get what's promised. Once the sale is made, you are no longer a priority - in fact, you are pretty much non existent. Since this has occurred, I found out someone else who lives around me had the same exact experience. She bought her vehicle a couple of years ago and they still have not made right what she was told they would. She can't get ahold of anyone. A week or so after purchasing the vehicle, I had a good feeling about the dealership and was recommending it to friends I know. Now that I see how they really are - I would NEVER send anyone their way.

WARNING!! I contacted the dealership ahead of time to confirm a specific vehicle listed on their…read morewebsite. They verified the VIN and knew I was driving 30-40 minutes to see it. When I arrived, they were waiting for me outside and took me straight back. I again stated I was there for that exact vehicle. After 20 min of collecting my information, THEN they told me the vehicle just sold. I don't believe that was truthful. Another Kia dealership had already checked the same VIN earlier that day and told me it was not available. That means this dealership knew it wasn't available before I even began traveling there. Even if there was an honest mix up, they could have told me as soon as I got there instead of collecting my information and wasting more time. This is not how you treat customers, and I won't be returning. My interactions were with Chris (sales consultant) and Bill (sales manager). It felt like the vehicle was kept online simply to get people in the door. Fortunately, I found a vehicle at another Kia dealership later that day.

I recently had an appt at Montrose Kia set for July 30th at 1:30pm. I worked with Robert S. (Bob)…read moreto check in and explain what was wrong with the car. Bob was very nice in confirming he understood what I was explaining to him & offered a shuttle service if I didn't want to wait because service would take about an hour and a half & the building was under construction. He confirmed that the shuttle would also be able to pick me back up to come get my car when it was finished & that I'd receive a call. I was initially shuttled home by a service employee, Jeremy, who also confirmed I should get a call with an update on my car and they'd send the shuttle back to pick me up. Three hours later, at 4pm I got an automated text from Kia saying my car service was completed and that Kia looks forward to working with me again. I was still waiting on a phone call update on what happened with my car and confirmation that a shuttle was being sent out to pick me up. After waiting to hear something for an hour after receiving that text I finally called Kia asking where the shuttle was and spoke with Jennifer. Jennifer was kinda & said she would send a driver right away, as if it was unbeknownst to them that I even needed to be shuttled back there or was waiting for an update. I waited outside my house for 40 more minutes and no shuttle ever showed up & I received no calls. I only live 5 minutes away. My boyfriend who was at work at the time frustratedly called Kia on my behalf and spoke with Jennifer again who then transferred him to speak with someone in service who claimed to have called me twice to notify me that there were no shuttles available. I never received any calls whatsoever!! My boyfriend had to leave work all the way from Strongsville to be able to pick me up and bring me to pick me car up before they closed for the day. By the time we were able to make it there it was near closing and everyone in the service dept had left already. I was handed my receipt and my keys with still no explanation of what was found with my car being looked at. When I asked for an explanation the young counter girl was looking around for someone in service for me to speak with and said that they all had left already. An employee that was sitting on the couch behind me thought he was funny, laughed at me and made a comment that I was "too late". I was not there late because I wanted to be, I was there late because I received horrible service!! The counter girl was finally able to put me into contact with Rachel as she was walking out the door. Rachel was able to go over things with me in the end and suggest the next steps with getting my car serviced further. I was nearly unable to get my car before closing which would have made me unable to go to work the next day because of poor communication and inadequate service. Rachel placed a call to service Manager, Freddy, and advised him of the situation that had taken place with me as he also had already left for the day. He said he would give me a call the next day between 8-8:10am to discuss my concerns. I again never received a single phone call from anyone at Montrose Kia. I have never purchased a vehicle from Montrose Kia due to bad reviews. I only took my car there for service because it was the closest dealership to me, my mistake. In conclusion, take your car there if you want the world's worst service!

Mark D provided fast and knowledgeable service as always! My wife and I are on our 8th car with…read moreMark and this dealership. We don't shop anywhere else!

Disappointing experience from beginning to end. I90 did a warranty replacement of a wire harness…read morefor a front airflow shutter. 12 months later, and no longer covered by manufacturers warranty the check engine code reappears.. After evaluation it was determined to be water corrosion in the same harness. This is not a part that should break, much less twice. spoke to other Nissan locations who assured me this should be fixed by I90 as the only way this could corrode is if it was not sealed properly the first time. Not only was I refused, they also refused to re attempt the secondary warranty company again. Instead they want to charge me nearly 1000.00 for a repair they failed on. Car is only a 2023, and I should not see these issues, Avoid them at all costs. Nissan is a great brand, but this location clearly has no integrity.

Just an up date on my horrible experience with Conrads in Avon, there has been NO follow up from…read moreWally or anyone from Conrads as he states in my OG complaint. Again, another epic failure. I WOULD FIND ANOTHER PLACE FOR A SIMPLE OIL CHANGE. I believe Wallys reply is a canned responce? I received the exact same reply to this up date.

The car was serviced in Avon Ohio. The car would not start multiple times and thus a check of the…read morebattery was requested. The manager did a battery check and insisted there were no deficiencies.instead he told the customer, a friend of the family,that the car had low mileage,and stated it was not driven enough. When reminded that the battery was purchased from Conrads about a year earlier,he had nothing more to offer outside of driving the vehicle more often.The customer thus drove about 3 hours on the interstate, parked her car and was surprised that the car again would not start the following morning. She thus made an appointment by another repair shop.Their testing showed that the battery failed,and needed to be replaced.Since then the customer has had no further problems.

Another phenomenal experience with Weber not only did they take great care of my car and get it…read moreback to me by the next day, they all explained every single thing they were doing so that I could understand it. And they also told me what repairs needed to be prioritized and which ones could wait. I'll never take my car anywhere else

Over priced!! To replace my one part they asked for 2,400 and refused to used the parts I bought…read more Took my car to another dealership and it only cost me 800 even if they didn't use my part at the new place it would have been 1200. So Webers shouldn't be your first choice to get your car fixed unless money isn't that important to you.

I decided to give him a shot despite having no reviews, I sent him the money for parts so he could…read morereplace my starter in my jeep. I still have not seen the parts. Twice now, he has set a date via text to come out and not shown. He has never answered a phone call. I still haven't heard back from him. Doesn't respond in a timely manner, huge waste of time and money.

From the owner: Available 24 hours a day 7 days a week. We offer 24hr emergency mobile repair. Quality work at…read moreaffordable prices call us for all your automotive needs quality used cars for sale as well. New and used parts available. Give us a chance to show you how much you been over paying for auto service