Cancel

    Open app

    Search

    Bass Mazda

    3.4 (7 reviews)
    Closed 11:00 am - 4:00 pm

    Bass Mazda Photos

    You might also consider

    Recommended Reviews - Bass Mazda

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Bass Mazda

    Verify this business for free

    People searched for Car Dealers 486 times last month within 15 miles of this business.

    Verify this business

    Mike Bass Ford - Image from Ford's accessories website for aftermarket hitch.

    Mike Bass Ford

    (45 reviews)

    If I could give this dealership a score below zero, I would…read more The communication here is absolutely unacceptable. I purchased a vehicle that ended up with a failed transmission 8 months and 7k miles after purchase and the moment things went wrong, the dealership's responsiveness evaporated. Calls went unanswered, updates were vague or nonexistent, and every step felt like pulling teeth just to get basic information about my own car. A major mechanical failure should trigger urgency, transparency, and accountability -- instead, I got silence, excuses, and a complete lack of ownership. No customer should have to chase down a dealership for weeks just to find out what's happening with a vehicle they sold in "excellent condition." This is not just one department. It's the organization as a whole, including the sales department, the front desk and the service department! This experience has been exhausting, unprofessional, and deeply disappointing. I would strongly caution anyone considering doing business here.

    I purchased a pre-owned vehicle January 2026. The sale was very smooth; everyone was very nice…read more The vehicle has a broken component in the glove compartment and there is only one working FOB. I was told when I left with the vehicle, after purchase, that they would order the part for the glove compartment and also the FOB, and call me to come in so they could make it right. I have called the dealership numerous times, texted back and forth with a manager there, as well as sent a message via their website. FYI, no one EVER answers the phone at this place. I was told by the manager via text a couple of weeks ago that the parts would be in and I could bring it in the following week. I waited.....and nothing. I have since texted to follow up....and nothing. Bottom line, they are super nice, very helpful when selling you a car. After that, forget it. If you buy pre-owned and there are repairs promised, DO NOT leave the lot thinking you will get what's promised. Once the sale is made, you are no longer a priority - in fact, you are pretty much non existent. Since this has occurred, I found out someone else who lives around me had the same exact experience. She bought her vehicle a couple of years ago and they still have not made right what she was told they would. She can't get ahold of anyone. A week or so after purchasing the vehicle, I had a good feeling about the dealership and was recommending it to friends I know. Now that I see how they really are - I would NEVER send anyone their way.

    Montrose Kia - Our service department is equipped to handle all makes and models.

    Montrose Kia

    (46 reviews)

    WARNING!! I contacted the dealership ahead of time to confirm a specific vehicle listed on their…read morewebsite. They verified the VIN and knew I was driving 30-40 minutes to see it. When I arrived, they were waiting for me outside and took me straight back. I again stated I was there for that exact vehicle. After 20 min of collecting my information, THEN they told me the vehicle just sold. I don't believe that was truthful. Another Kia dealership had already checked the same VIN earlier that day and told me it was not available. That means this dealership knew it wasn't available before I even began traveling there. Even if there was an honest mix up, they could have told me as soon as I got there instead of collecting my information and wasting more time. This is not how you treat customers, and I won't be returning. My interactions were with Chris (sales consultant) and Bill (sales manager). It felt like the vehicle was kept online simply to get people in the door. Fortunately, I found a vehicle at another Kia dealership later that day.

    I recently had an appt at Montrose Kia set for July 30th at 1:30pm. I worked with Robert S. (Bob)…read moreto check in and explain what was wrong with the car. Bob was very nice in confirming he understood what I was explaining to him & offered a shuttle service if I didn't want to wait because service would take about an hour and a half & the building was under construction. He confirmed that the shuttle would also be able to pick me back up to come get my car when it was finished & that I'd receive a call. I was initially shuttled home by a service employee, Jeremy, who also confirmed I should get a call with an update on my car and they'd send the shuttle back to pick me up. Three hours later, at 4pm I got an automated text from Kia saying my car service was completed and that Kia looks forward to working with me again. I was still waiting on a phone call update on what happened with my car and confirmation that a shuttle was being sent out to pick me up. After waiting to hear something for an hour after receiving that text I finally called Kia asking where the shuttle was and spoke with Jennifer. Jennifer was kinda & said she would send a driver right away, as if it was unbeknownst to them that I even needed to be shuttled back there or was waiting for an update. I waited outside my house for 40 more minutes and no shuttle ever showed up & I received no calls. I only live 5 minutes away. My boyfriend who was at work at the time frustratedly called Kia on my behalf and spoke with Jennifer again who then transferred him to speak with someone in service who claimed to have called me twice to notify me that there were no shuttles available. I never received any calls whatsoever!! My boyfriend had to leave work all the way from Strongsville to be able to pick me up and bring me to pick me car up before they closed for the day. By the time we were able to make it there it was near closing and everyone in the service dept had left already. I was handed my receipt and my keys with still no explanation of what was found with my car being looked at. When I asked for an explanation the young counter girl was looking around for someone in service for me to speak with and said that they all had left already. An employee that was sitting on the couch behind me thought he was funny, laughed at me and made a comment that I was "too late". I was not there late because I wanted to be, I was there late because I received horrible service!! The counter girl was finally able to put me into contact with Rachel as she was walking out the door. Rachel was able to go over things with me in the end and suggest the next steps with getting my car serviced further. I was nearly unable to get my car before closing which would have made me unable to go to work the next day because of poor communication and inadequate service. Rachel placed a call to service Manager, Freddy, and advised him of the situation that had taken place with me as he also had already left for the day. He said he would give me a call the next day between 8-8:10am to discuss my concerns. I again never received a single phone call from anyone at Montrose Kia. I have never purchased a vehicle from Montrose Kia due to bad reviews. I only took my car there for service because it was the closest dealership to me, my mistake. In conclusion, take your car there if you want the world's worst service!

    Bass Mazda - car_dealers - Updated June 2026

    Loading...
    Loading...
    Loading...