AVOID LIKE THE PLAGUE. This was by far the sloppiest and most frustrating transaction I've ever…read morebeen involved with, full of incompetence and no accountability held. If you are thinking of working with Manny Gomes and his team including Carlos Lara and John Testa I STRONGLY encourage you to run fast. At first they seemed like they were on top of things, responded quickly and promised a smooth transaction, but it was anything but. We were supposed to close the morning of 6/28, as we got closer to the date guaranteed rate had not got the clear to close done yet, I kept being assured by Carlos that it would get done no problem and not to worry (we were beginning to get frustrated because our attorney was not able to schedule the closing until they received this). Finally 2 days before the planned close John finally provided the clear to close. At this point my attorney and I are waiting for the final closing disclosure with the finalized numbers, we were then told that John would not provide the final CD until the morning of 6/28 (the day we were supposed to close) and said that we would have to move the closing from the morning to the afternoon because of this. I reached out to Carlos about my concern with this since my attorney and I still need to review the final CD and also get to the bank to get a check, which I was not able to do until the CD came in with the final numbers, and Carlos again promised that everything was on schedule (which it wasn't since we were already forced to move the closing time) and not to worry, my attorney will receive the final CD by 11am on 6/28. Fast forward to 10:30am on 6/28 and still had not heard from John, and again Carlos promised that everything was ok and that we would be closing that afternoon. The next call I got was from Manny and I was told that they would have to reschedule the closing because the person on their team never pushed the submit button to send the files to the closing department on 6/26 when they gave the clear to close and this was not discovered until 6/28 when we were waiting to close. They then tried to play the pity card for the woman who failed to do her job by saying "she was crying and was worried she was going to be fired for messing this up" which my response was that she should be as this was a HUGE mistake which ended up costing me money, time and a lot of frustration and anger. This was my worry in the first place, as I saw a pattern of just being told "don't worry, it'll get done" over and over, while things weren't being done and I was rarely provided with dates or times for anything when I asked specifically. So we had to push the closing to 7/1, which now instead of closing at the end of the month we were forced to close at the beginning of the month. This wasn't the end. We were STILL waiting for John to send the final CD which we were told would be sent first thing in the morning on 7/1. Again, nothing from John so I followed up with Carlos and Manny and they said it would be sent in the next 15 minutes, this was at 9:30am. Fast forward to 1:30pm and we STILL have not received the final CD from John and I had to contact Carlos and Manny again. They finally sent over the CD around 2pm and to no ones surprise, IT HAD ERRORS IN IT and had to be sent back to be corrected. We were now risking not being able to close for the second time due to the extreme incompetence by the whole guaranteed rate team. We finally were able to close. During all of this process my insurance agent reached out to Carlos about how the insurance would be paid in which Carlos responded that everything would be included at closing. Fast forward 2 months after closing, I get a call from my agent saying that the homeowners insurance had not been paid. Yet another lack of communication on guaranteed rates side in which Carlos never informed us that he changed things from what he told my agent and I and didn't include the insurance in the closing. The only guarantee these people provide are a guarantee of frustration, anger incompetence and waste of funds.

From the owner: The resourceful and skilled team at Guaranteed Rate NMLS# 2611 is eager to help you reach your…read moredreams. If you need an experienced Fairfield, CT Mortgage team focused on precision, give us a call.

What a pleasure working with you and your team. Thank you so much for your attention to detail…read more Will be sure to recommend to all my friends and colleagues. Thank you, Joe

William Mann was difficult to work with. When we found a house we wanted,he would not answer his…read morephone for several calls. He would not follow up with us with requests we had. His staff would not stay on top of documents needed. His company filed three extensions for our mortgage causing anxiety for the sellers. We are very disappointed in his performance. As a veteran I am disappointed. We do not recommend.

I had an excellent experience working with Westport Mortgage! The team was friendly, highly…read moreprofessional, and helped me secure a great loan with favorable rates. I highly recommend them!

Such fantastic team to work with of total pros, don't bother using anyone else. I've used them for…read moretwo mortgages at this point.

If you're looking for a mortgage lender who actually cares, go with Bobby. He made my first…read morehome-buying experience seamless despite a very tough market. Bobby is attentive, always available, and incredibly thorough. He never missed a call or text and was always ready with a solution to get my offer noticed. He truly listened to my needs and helped me close on the perfect home. 10/10 recommendation

Bobby was recommended by my brother who closed on his home a few months ago. My experience with…read moreBobby far surpassed my expectations. First home purchases are perceived as stressful and complicated. Not in this case. Bobby and his team were along for the ride every step of the way, portraying professionalism, care and dedication. I look forward to working with Bobby on our next adventure. Thank you Bobby!!

Very frustrating experience. My mother applied for a loan and was told she has multiple…read moredelinquencies, but Dana would not explain which accounts they are from. When we asked for help, we were refused a copy of the credit report that was already pulled and told it's "not her job." We were only directed to a website that wasn't working. My mother doesn't speak English and couldn't access her report on her own, and no real assistance or guidance was provided. Poor customer service.