I came across Mike Kelly Kia via a Facebook group. I've been searching for a Telluride for months with little luck. My hometown Kia in Orlando, FL are selling Tellurides (the Selluride!) at $7k-$10k over MSRP. I don't know about you, but paying over MSRP for a vehicle sounds like crazy talk. I exchanged texts with Chad Gibbons and he was constantly professional and reassuring that everything would be taken care of to the exact terms they were presenting to me. No bait and switch. When I went to pay for the Telluride, it ACTUALLY CAME OUT CHEAPER per month than originally quoted. Working with Mike Kelly Kia was a dream car buying experience. It was quick, honest, and well worth the $58 plane ticket from Orlando to PA. After getting the Telluride, I'm convinced it's the perfect vehicle. After working with Mike Kelly, I'm convinced they are the perfect vehicle seller. Customer for life. read more

AVOID! Their misdiagnosis cost me almost $500. Sold me a new battery when the battery wasn't the issue. Got home and realized nothing had been resolved. Went without a car for several days. Service refused to refund me the diagnosis fee even though the actual issue was covered under my extended warranty. read more

Working with Garrett at the dealership was hands down the best car-buying experience we've ever had. From the moment we walked in, he made us feel comfortable, informed, and never pressured. Garrett truly listens--he took the time to understand exactly what we were looking for, walked us through all of our options, and patiently answered every question we had (and we had a lot!). What really stood out was his honesty and transparency. He broke down every detail clearly and made the entire process smooth from start to finish. We never once felt rushed or upsold. Garrett genuinely cared that we drove off with the right car--not just any car--and it showed. If you're shopping for a vehicle and want someone who is knowledgeable, trustworthy, and genuinely enjoyable to work with, ask for Garrett. He turned what can be a stressful experience into something we actually enjoyed. Thank you! read more

I don't likie to give bad reviews, but this one is a long time coming. Do not buy a car here. I had issues at the start purchasing my Trailblazer 2023 new. They added on all kinds of extra charges, and did not tell me, rushed me through the process and when finished, my car payments were much higher than what they should have been. I managed to go through all the protocol to get my money back from them, but they gave it back. If you purchase, watch those extra fees! Secondly, my 2023 Trailblazer had to be towed to the closest chevy dealership to me (or it would cost me extra to have towed more than 25 miles) - we are on the second day, not looked at yet, and they won't give me a loaner until they look at the car. I understand they can be busy, but I need to be at work and no one will help me with a loaner. Not the chevy dealership I purchased from because I had it towed to the closest dealership, and not the chevy dealership its at now. If you need service or help with your vehicle, don't expect to get it. They promise you the world and give you nothing in return. A two year old car and now the transmission may not be any good. The car isn't used excessivly, as I work from home but two days a week and only use it locally. Unbelievable. read more

Warning: Sold a Broken Car and Then Ignored-Avoid This Dealership and Chevrolet I purchased a brand new Chevrolet Spark from Mike Kelly Automotive in 2021, and I've had a persistently frustrating experience since the day of the sale. The air conditioning/heating system in the vehicle has been broken from the beginning where the air does not blow 90% of the time, and despite numerous attempts to address the issue, the dealership and Chevrolet's response have been nothing short of appalling. Over two years of owning this car, I've sought assistance for this issue on multiple occasions. My concerns were brushed aside after two inspections, where nothing was found to be wrong, and the matter was entirely written off. The complete lack of accountability, responsibility, and genuine customer care from the dealership, Chevrolet, and the individual who sold me the vehicle at the dealership, Garrett, is astonishing. Radio silence on all fronts despite persistent communication on our end. It is deeply disheartening to experience such indifference from a dealership that was so very willing to take my money and then ignore me entirely afterwards. Despite reaching out to Chevrolet directly to escalate the matter, the response has been resounding silence. This has left me with a car (and a car loan) that has a fundamental issue and absolutely no resolution in sight. Summers are miserable and winters are dangerous driving in my car because of the a/c & heat not working properly. I am dismayed by the complete lack of professionalism, responsibility, and basic customer service exhibited by Mike Kelly Automotive, Garrett, and Chevrolet in handling this matter. I have been left with a faulty vehicle and no support or resolution in sight. Avoid Mike Kelly Automotive and Chevrolet to spare yourself the never ending ordeal we continue to deal with on a daily basis. read more

The one star is for the polite greeter who came out on the lot to direct us to a sales rep. Once we stepped into the store EVERY SALESMAN WAS ON THEIR PHONES looking bored. We couldn't get a straight answer out of the salesman. He just took our information and kept looking at his computer. We were ready to buy today, but he couldn't give us an answer about why a $47,000 MSRP vehicle is $600/month with $6,000 down TO LEASE. We remained patient. It was raining and we needed to get the VIN for our trade. He pointed to a small umbrella for us to use in the corner of his cubicle. Kept sitting, staring at his computer looking for vehicles. It was pouring out. We saw golf umbrellas near the door and used one. Still, every salesperson sitting and on their phone. Not talking to customers or sending emails, just swiping and swiping, board as all get out. When I said we are leaving, the salesman did not stand and thank us for coming in, give us his card, or any information on the car we wanted to buy. He didn't even try to sell us anything. Where was the sales manager? Those in the car biz know, YOU NEVER LET A CUSTOMER GO WITHOUT MEETING THE SALES MANAGER. I went back in and told a saleslady, "Nobody wants to sell a car today?" What if we were secret shoppers? read more

I had the most fun experience at Mike Kelly. The young lady and 2 gentlemen in the service department made it a great experience. They put cartoons on for my children in the waiting room to keep them entertained. My service was quick. Anytime I'm there we are treated like family! Definitely would recommend this place to anyone! read more

I mistakenly walked into this Kia dealership after visiting the trash filled Mike Kelly Chevy/ Cadillac down the road. This place seems to hire the same shyster salespeople w the same aversion to using deodorant or showering. Cars are tattered looking. Trash cans full of fast food wrappers. Knuckle-dragger owner looks like he's hit the bottle a little to hard. Swerving. Staggering. Kinda sad. Impaired judgment. Likes to sue ppl for ridiculous reasons. I kinda feel bad every time I drive by. It's like sadness & desperation read more

Had my car there 3 times for same issue, car was under warranty thankfully but they probably put $5000 into the engine until figuring it was a $60 sensor was the issue. On the third time there the car was in their shop for nearly 4 wks. I had to contact them to get an update on vehicle n every time was told it will be ready the next day!! They would not give me a rental due to the mileage I drove daily for work, never will I give them my service again!! read more

I took my 19 Colorado in for inspection. Didn't pass because of a fine crack in the left taillight lens. Replaced it for $420. When picking it up, I questioned the cost of lens. Paid and left. While pulling out of the parking lot the turn signal wasn't working properly. Returned to have it looked at. while entering the dept. I tossed the keys to the attendant and asked it to be looked at again because the light wasn't working. The attendant picked up the keys and wailed them across the room and proceeded to scream at me. Stating that her fellow employee had a major heart attack and didn't need my sh... Stormed out and brought back the manager. He on the other hand was quite understanding once he stated that he had a security tape and would view it. I asked him to please do. This is not the first time I have had problems with the service attendants. I had numerous issues with the truck when new and was treated poorly. They will never see this truck again. And I will never purchase another vehicle there again. The sad part is the owner of this dealership is our states congressman. Not sure why it states that I'm from CA, I'm from Butler, Pa. Lived here all my life. I would have left this review on their website, but they removed that option. I wonder why. read more

i'm embarrassed to even write this review that I have fell for the tactics that we used against me in the purchasing of a vehicle. I had an agreement before I left for a certain amount per month over period of time. When I came back to close on the vehicle they told me there was a problem with my credit that they could not do the agreed upon contract stating they guess at my credit score when agreeing to terms that I put a deposit down on. First of all I ran my own credit both I went and told them exactly what it was. secondly, I have an app that lets me know when my credit has been ran and who ran it. It showthat they ran it through several financial financial companies that day before I put the deposit out as well as having me sign a documents, stating it was OK for them to run my credit. I stated these facts to to the financial manager in which he told me it's no big deal if you don't want the vehicle anymore. if I was smart, I would've taken that opportunity to leave leave and dealt with a different dealership that doesn't employ these kind of tactics. Instead I sit there and listen to him explain to me that it's not his fault he's just the guy trying to make it right by me and if he could try to work a deal for me still. at this point, I'm feeling a little desperate as I took a lot of heat from my spouse about my decision to even look at vehicles and finally was able to get the okay to purchase the vehicle for the price and term that agreed to prior to this episode. so I already took the whole day off from work had the insurance lined up? They already wasted a couple hours of my time with paperwork and an idle chitcha and cleaning out my old vehicle items and placing them in my new vehicle . All before hitting me with the news of a problem. They must've been able to smell the desperation off me as I was in need of a car as my old one was not as reliable and big enough for my growing family. I did my research on the vehicle knew that it was a decent price on the first deal that I agreed to and put a deposit on and everything add up. So why in the world would I fall for this next move still has me baffled and confused. The financial manager comes back and explains to me that He did a me a huge favor and found another financial company that was willing to give me the monthly payment I was looking for for a little more time, and I bit hook line and sinker. So essentially just gave them another year worth of payments out of panic. roughly almost 8000 more dollars than I intended to pay for a vehicle. I thought I did my research and my due diligence and knew what I was getting into. After getting home and my nerves settling down and the feeling of just being grateful that I had a vehicle I thought about it and started doing research as my brain started to clear from panic. I went directly to one of the financial institutes gave them my information told him the vehicle amount the year, the miles and would you believe it they gave me the monthly payment in the year terms that I originally agreed to. At this point, I've done my research in Pennsylvania the sale is final as soon as you sign the contract so I have no recourse. Now it's time to come clean to my spouse on how I epically failed my family. Do yourself a huge favor and avoid this dealership like the plague or a least have your own financing in place and know that no agreement between the salesperson and you means anything even if you signed and placed a deposit. read more

I am an out of town visitor and my check engine light came on. Denise in the service department was very helpful and efficient in getting me the part I needed and an appointment quickly. Along with the other services I asked for. Denise contacted me during the repair to inform me of issues repairs and cost before proceeding to ensure I was ok with everything. I highly recommend Denise and Mike Kelly Chevrolet!! Thanks for making my visit an easy one read more

Came here after a colleague recommended them. Just bought my first brand new car from these guys yesterday after leasing or buying used for the last 16 years. Had no intentions to buy but the numbers were right. Everyone I worked with from customer relations to the finance department were nice and helpful. read more

MORONS!! I was recently at Mike Kelly Kia to have my 23 Forte looked at for a check engine light. Mind you, I bought the car new from them in February. So after waiting almost 3 weeks for my appointment, I have my wife drop the car off with specific written instructions for them to mount my snow tires and fill with nitro, of course troubleshoot the engine light and also top off the coolant. 3 hours later I get a call from them stating the engine light cause was from a dirty air filter. Mind you, it is the second time coming on in 2 months and I personally checked the filter when the light came on. So I went to pick it up and the half wit service manager tried telling me the engine light wasn't on when the car came in, which was a lie. He said the air filter was missing pieces, also, another lie. So I walk to my car only to notice the wheels were covered with a white chalky substance. When my car went in it was spotless. That's poor service in my opinion. After my experience with the engine light "mystery", I wasn't surprised and had low expectations from these clowns anyway. So I get home, pop the hood and, you guessed it, more disappointment. The morons left the battery terminal cover off and laying in the engine bay. When they were removing the air boot, they left a mess of lube overspray all over. A simple wipe with a rag would have done wonders. More signs of their utter incompetence. I also found the coolant to be still low. Fast forward to today, one month later. I'm changing my oil and look at the washer fluid reservoir to find it full of GREEN ANTIFREEZE!! Those derelicts put the coolant in the WRONG RESERVOIR!!!! I mean, the blue lid wasn't enough to prevent this? From a "certified" technician!?!??? Come on. They will be getting a call from me. Complete morons. I wouldn't let them wash my windows. Let alone touch my car ever again. My apologies for the long review, I just hope to save everyone the trouble they can certainly EXPECT from these totally incompetent idiots. And trust me, I know this won't get me anywhere with Mike Kelly, as my expectations based on experience are nonexistent. Take your vehicle ANYWHERE but here! Monkeys could fix your car better than these people. read more

I just love my Chevy Equinox! Kelly's dealership is a great place to purchase a vehicle whether you are buying or leasing. The associates are very friendly and helpful. They work with you to get you the best price you can afford. Ask for Joyce Burka! She is very people friendly and very knowledgeable about what they sell! read more

Awful dealership EVERY time I deal with them- Service - unfortunately this is the closest Kia dealer near me. Takes forever to fix issue, no communication, constantly have to chase them to get updates and the on top of it they scratched my car last time there. The manager said I have to review the camera footage. Well it's been 2 weeks and still haven't heard from her. Asked for the GM to contact me last week. Where u at Thad? Still waiting. Sales - tried to buy a used car from them. Dealing remotely with the sales guy for 2 days, we even got fairly aligned on price. Only to come up there and find car went to auction week ago. Good luck to you if you deal with this dealership. I'm done. read more

We purchased a new 2021 Traverse from Cody Huff and couldn't be more pleased with the interaction we had with him. We initially were turning in our 2019 Traverse that was at the end of the lease, and had no intention of purchasing a new vehicle, as we couldn't find another Traverse in the color we wanted. Cody pointed out there was one that had just arrived on the lot---long story short, he worked hard for us and got us a great purchase price. We have purchased several other vehicles from Kelly over the years--Cody definately earned our business and I would highly recommed him to family and friends. read more

If you buy a car here do not buy any of the warranties they try to sell you. They will tell you all kinds of lies so they don't have to honor the warranty. I even showed them their own paperwork outlining what was covered and they danced around it passed me around to different departments but refused to cover what they clearly should. (Mike Kelly Hyundai, Mike Kelly KIA, Mike Kelly Chevrolet is all the same place) read more

Took a vehicle with 140k miles for a recall. The 'service advisor Denise was one of the rudest people I've ever dealt with. She asked me questions on how much I paid for the car, told me it was worth $800 and then told me it needed $4k in repairs to pass a safety inspection. She had no problems picking expensive problems but that $4k safety repair didn't include tires, which was the #1 safety concern of the vehicle. After I declined the repairs, I was told a wheel stud broke off. I agreed to replace it for $20. I left and immediately my ABS and ESC OFF lights were on. I called the service manager who directed me back to the angry service advisor Denise. She admitted that no where on any of the service papers did it say the vehicle came in with an ABS malfunction. She refused to take responsibility for the problem and instead continued to make rude remarks on my vehicle. I finally was able to have her tell me which wheel had a stud replaced. After inspection in another facility it was found that the ABS sensor was damaged in the wheel hub that had the wheel stud installed because of excessive force used to try and remove the old wheel stud. Thuggish behavior. If you want a KIA or need service. Take a drive to Pittsburgh or Monroeville. read more

The company has been cited for selling cars with NHTSA recall notices, which had not been repaired.

I purchased two vehicles from Mike Kelly First one was a Kia Soul and had no problems with the service dept. Later I leased a Chevy Cruise and that's when the trouble began. Service dept has to be one of the worst. Had a problem not starting and called and lady said look in your book to see what to do. Made a appointment to have problem fixed along with air leaking from tire Service said it was the batteries in the remote bad and replaced them and they fixed the leak. WRONG. I was 140 miles from home and it would not start again. Did what the said to do first time and 45 minutes later it started. But it also caused theft alarm to go off. Still putting air in tires. Called service tech, service manager and general manager of the dealership and could not speak to any of them Left messages and the never called back. If you want good service, deal with someone else read more

Sooo, our prior vehicle was sadly becoming too expensive to maintain, which meant it was time to move on and purchase a new vehicle. A friend of mine had recommended this dealership, so we went and checked it out. I'm glad we did! (Mostly because we now have a reliable vehicle again ha) They were all very kind, respectful, reasonable, and eager to work with us on pricing and financing. I'd say go check them out if you're like us and have a car that's about to bite the dust (or just want a new car just because ). read more

ive been looking for a new car & finally decided on a telluride- we checked the internet & saw they had 13. It was a drive but we decided it was worth the 1 1/2 hour drive. When we walked in and ask to see one we were told they had 0! They aren't here yet but they are all sold! NO offer to order me one or attempt to show me any other model! Unbelievable that they blamed it on Kia and didn't even try to sell me a car- pretty sad way to run a bussiness! read more

The staff here is very professional and knew a lot about the cars they also help me with any problems I had after including the fact that my OnStar wouldn't work which was not a problem on their end it was on the person who made the car and programmed it over I'll give them a five stars because not only did they help me every step of the way but they're very kind and they provide coffee and beverages during the whole purchase because everyone is not a car knows how time consuming all that so I think that I would recommend this to family and friends as well as everyone else read more

Bought a Chevy Cobalt from them in 2008. Had nothing but issues since day 1. Excuse after excuse on why warrant repairs wouldn't be covered. Went to another dealership and they covered repairs just fine. Tried to fail my inspection as well for having an aftermarket air filter and said it would be $40 for a new filter so it can pass. This place is run like how he votes in congress. Whatever makes him more money. read more

We are on our 3rd Kia leased from Mike Kelly. Always a good experience. Our salesman Mike has never high-pressured us to buy something. The fact they retain mostly the same team in sales and service over years is a testament to a good car dealer too. It is a convenient location for someone from Butler to drop off a car for service. I would recommend highly. read more

Had my son drop off his Elantra for a PA state safety inspection after carefully examining car myself. Dealership (or stealership) called that car needed new brakes which was impossible since I had pulled the calipers and measured the pads only two days prior to the inspection appointment. Son told the dealer that he'd do the work rather then pay the $ 420 quoted for a brake job so went back to pick up the car. When he picked it up, the paperwork for the failure says that the rotors are "rusty" which according to the PA state inspection manual is "not cause for failure". Clearly a attempt by the dealership to sell brake jobs unnecessarily. Be careful if you go here, especially if younger drivers or women drop off the vehicle. read more

went in there with GM coupon for oil change, 21 point inspection, and tire rotation and the morons charged me $64.66. The coupon was one for all GM dealers from the GM website and with tax etc I should've paid $55.07, plus the inspection report said tires had 30 pounds of air, and by Chevy are required to have 35 pounds.. I even had to drive back to get oil change sticker put on windshield... Only went there cuz I couldn't get in to Baglier Buick for a week. They tried to charge me for warranty work on my 09 Impala in 2010... Knew something was bad then and honestly thought they'd changed.... Stay away from Kelly Chevrolet in Butler Pa read more

Video here - https://www.youtube.com/watch?v=ff8qYAkPyMs Kelly Automotive in Butler, PA told me that the used car they sold my daughter did not need engine mounts after my mechanic discovered the issue during an oil change. The dealer's first response was that since I was 6 months and 5k miles past warranty the damage could have happened after he passed the vehicle for inspection and she drove it home. The fact is we only knew about this issue because I got an oil change. Of course I wish I would have found out earlier. Thing is I shouldn't have to look. I trusted the dealer and the "Passed" inspection.) In addition to the issues you see in the video the exhaust system has been pulled to one side and now vibrates against a cross member. This occurred because the motor moves too much and pulled the exhaust system out of place. It cost my daughter $500 to replace two of the most critical mounts. The others including the transmission mount of bad too. (Keep in mind that mounts have to be replaced by law in PA if they show cracking. These are way beyond that). All in all this will cost her $1000. I wanted folks to know what Mike Kelly thinks is an acceptable car for my daughter to drive. In addition to this both control arm bushings were shot. (One they said someone was prying on) The serpentine belt was bad as well. So the control arms, serpentine belt and all of the engine mounts and transmission mount passed inspection and went bad in 6 months and 5k miles? At one point they suggested I could trade up. After all why put any more money in that car? One might think that was a bait and switch. I will let the viewers pass judgment on this situation. The dealer is free to respond as well. I will be seeking relief in small claims court, the Pennsylvania DA. with the BBB and other social media outlets. read more

Bought a new vehicle. Jake was our salesperson. Was able to get a hold him when needed. The service department is lacking customer service!!! Called many times and was told they were busy and would call me back. Had issues in the past and left messages and never got resolved. Next time I'll buy elsewhere. I do not recommend taking your vehicles for service here. Once you buy the customer service goes down hill. read more

I have had an excellent experience at Mike Kelly KIA in the past. Unfortunately, my last service appointment was totally confusing and not completed as I had asked. The entire problem started with a new woman at the entrance desk. She only listened to parts of our conversation. She didn't include all the items that needed to be done to my car. I never found this out until I was ready to check out at the desk. While waiting, I was informed of recalls that had to be done as well as inspection was coming due. This extended my wait to twice as long as I had expected. After finding out about the oil change not being done, that extended it another 20 minutes to a half hour. They did not charge for my oil change, but more competent personnel needs to be at the check- in desk. It is still a good car dealership and service area. I just happened to get a very unqualified person to start the whole process wrong. My service agent did apologize many times. It was not his fault. It goes back to the initial conversation at check-in. I will return in the future. read more

well the service was a little bit longer than expected. I had an oil change and inspection. The people there are very nice professional too. The one thing I said to the person I call to make arrangements with forgot to put on the work order was that my rear view camera quit working and needed fixed. Other than that it went great. read more

Just bought my car from here and have it's first oil change the people are very nice and let's you know what's going on. Very fast to.

Purchased new vehicle. Received outstanding and very personable service from all members of staff, especially salesman Michael Bell. Staff was willing to work late beyond stated hours to accommodate my needs. I have a strong feeling that I will be a loyal customer to this dealer! read more

Bought my Elantra new 4 years ago, took it in for service that was finished earlier than promised. I was shuttled home and back, used my service points to reduce the bill, and was treated extremely well as always. The work was thorough and effective, and the write-up professional was well informed and conscientious. I would recommend the Kelly dealership to any friend or family member looking to buy a car. read more

I have a 2013 Chevy Malibu which has 14,892 miles on it. Bluetooth stopped working 2 days ago. Stopped at dealer today, 8/24/17. Told they need to run a diagnostic report on it because the media is not working for $105 charge. I realize the car is older than 36 months, but with less than 15,000 miles on it, I asked if they would run it free of charge and was told no. I'm sorry but that is unacceptable. I've had other dealerships fix things on my vehicle even though it was older than 36 months simply because the car had such low mileage. Won't be buying a new Malibu from Kelly Chevy like I anticipated next year. Guess I'm going back to Honda North. They never treated me like this. read more

This place really sucks called there asking about a sale on KIA's told them i was coming up and when I got there they didnt have any to sell! Tried upgrading me , said it would be a little more$. After and hour or so it ended up being over a hundred bucks more a month. Greedy bloodsuckers all they want is $$$$$ read more

I had my car serviced on December 16, 2013. The main purpose was an inspection and possibly tires and squeaky brakes. Bottom line, It ended up totaling around $1100 or $1200. When I talked to Dan on the phone, he went over the charges and said that it wasn't the brakes, but the Motor Mount, which was costing in the area of $300+. I asked why it wasn't covered under warranty and he wanted to know the year of the car and if I was the original owner. Thought he would know that! He checked and called me back and said it would be covered. I then questioned the inspection fee. Again he asked me if I was the original owner and I said yes and it was deducted. This was my first bad experience with your Service Dept. It was very frustrating, esp. since such a high amount of money was involved. Another instance....I was out months before that inquiring about a new Hyundai. Saw one I liked and was told my car was worth only $4,000. I had a friend of mine check this out and he said I was getting ripped off, that it should be at least $6,000. I just never went back. Jeff was the salesman, the one who sold me my current car. So I will probably look at other makes of cars and try to get a decent deal. read more

After a year of complications and fixing the same problem four times, finally figured out the problem. Luckily under warranty. My vehicle would be in the shop being worked on for numerous days. Calling in for an update on my car never worked because I would never get through or a call back. Recently when I received my car back i had red rags throughout my car along with a scuffed up wheel. As of yesterday I traded in my Equinox and bought a Toyota. I hope no one else get this service. read more

After working with the salesperson, whoever came next to talk actual numbers on the car did a very poor job. He did not listen to our wants and needs and was trying to just get big bucks. Also at one point we were asked to give them our credit card as a sign that we were serious about the purchase. That was before they even talked about an offer for us to buy. Made we think of the long ago stories of dealerships pulling tricks to get you to make the purchase. We ended up trading our leased car from them the next day and got a much better deal and car at another dealership! Would never deal with them again! read more