I was a miserable camper a couple of days ago because of my misadventures with the Maryland Dept of…read moreMotor Vehicles. Cindi cheered me up the instant she answered my call with her reassuring voice and quick wit. Cindi walked me through every step of getting my car registered and driver's license switched. She turned an otherwise ugly day into a stellar one. I was so impressed by her sense of caring and professionalism that I have not only secured auto insurance through her, but I also have changed my homeowner's policy from another carrier to State Farm. On a scale of 1 to 10, I rate Cindi a 15! Fantastic experience. She's the best!!

Tina! I love Tina. She is not only providing great customer service but she an amazing human being.read more

Very nice and helpful insurance agents. As long as I've had them, I've only had to speak over the…read morephone with them and it's been years... since I've been driving! Always pleasant, email confirmations... no problems... .....KNOCK ON WOOD!

I switched State Farm agents to Tyler Sweigart last year and I have been very pleased with the…read morequality of service they provide. They return calls quickly and go beyond what's expected whenever I have a question. I was in an accident which resulted in my car being totaled. I wasn't at fault but had never been in that situation before. Tyler and his team (Somer) were accessible and supportive during a difficult time.

Tyler Sweigart of State Farm has handled my various policies since I moved to D.C. a decade ago:…read morerenters, auto, umbrella, and I think a couple of others (I'm a big believer in insurance). He's highly professional and knowledgeable, reliable, and exceptionally efficient. Unless it's your field, insurance can be a chore, so I really appreciate how easy he makes the process. I'm spending more time writing this review than on updating my policies.

Cindy was so helpful when I had a problem I couldn't solve online! The entire office is great. They…read morecan always help with whatever I need.

Drew Carpenter provided excellent service. He was patient and helped me make the switch to State…read moreFarm. The switch was a breeze.

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.

My family have been loyal customers of this agency for many years and intend to continue being so…read more The service is consistently outstanding. Dawn's professionalism, knowledge, and promptness are evident at all times. She promptly responds to emails and always does so in a warm and professional manner. Occasionally, I feel apprehensive about calling the office because I make multiple requests or inquiries. However, Dawn never appears inconvenienced but instead remains very pleasant and ready to assist. With this agency, I always feel secure and confident. They are more than like a good neighbor, they are like a family who is always there for support. I highly recommend this agency to anyone seeking exceptional service from an agency that genuinely cares. Many thanks

I have had such a great experience from this agent. When things are needed they hop right on itread more

I've been with State Farm awhile now. The staff is very friendly and helpful. I'm satisfied with my…read morepolicy and monthly premium. I'm not searching around anymore anywhere else I'm staying with them.

This team, especially Melanie Wells, has been great to work with. They've helped me issue my…read morepolicies out very quickly and have helped me solve issues that required quick attention. Melanie is my main contact and always replies quickly and provides me great service. As a financial advisor I am always very conscious of service and responsiveness and they have exceeded my expectations!

Helen was very professional during our phone consultation. She gave me honest and thoughtful…read morefeedback that I much appreciated.

Helen has been doing my taxes for the past 3 years. She is truly a God-sent. She is a busy lady,…read morehowever, she always seems to get my taxes back to me in record time and is always willing to work around my schedule. She delivers A+ service every time.