[[HIGHLIGHT]]Ceciley is awesome!! She found the exact car I was looking for with in a day and had it in town![[ENDHIGHLIGHT]] I highly recommend! read more

[[HIGHLIGHT]]Jason Rivas is amazing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He helped and within minutes![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Your Corpus location never even got back to me!!!![[ENDHIGHLIGHT]] read more

I recently bought a used 22 Highlander XSE form Mike Shaw Toyota. [[HIGHLIGHT]]Xavier & Ryan were very helpful, friendly and knowledgeable. Helped me in test driving and answered all my questions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Did not feel any pressure from them.[[ENDHIGHLIGHT]] They even showed to me another used vehicle of the same mode to compare and decide which one is best for me. [[HIGHLIGHT]]Also had a good experience with Rebecca (Finance Manager) gave me options and let me choose the payment & package option that i like.[[ENDHIGHLIGHT]] Will recommend them & will be coming back in the future to buy another car. read more

Bought my car used here for a GREAT price - I will say that. However, when I took it back to be serviced, they put my two back, wider tires in the front. It's upsetting that a mechanic would make such a rookie mistake and let me drive off on the highway like that. [[HIGHLIGHT]]I had to take time away from work to get the problem fixed.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Drove 1 1/2 hours for a 10:00AM appointment, upon arrival, was told they might not get to it today.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Mike Shaw, what is your meaning of an appointment?[[ENDHIGHLIGHT]] Will not go back for anything. read more

This was the last dealership that I visited in response to a Facebook ad on a car. When I went to check it out, they ran my credit and told me that I was approved for the sale with my down payment. I went to another dealership to inquire about the offer they had given me prior to this one, because they had ALSO already ran my credit and approved me with better terms than this dealer, because this one "didn't believe" that they had already done so, even when shown the offer physically. I come back a couple days later after mulling it over, and they have me sign all the paperwork after I recapped the terms again, and then we go over to Finance - again, after all the paperwork was already signed and I was already told that I was approved. I wait around for another hour and a half while they "finalize" everything, and I get alerted that they're running my credit yet again, incurring more hits. After spending a total of about 4 hours there, after signing paperwork, agreeing to pricing, and the car comes out of detail, I get told that I now need a co-signer, or a huge down payment. Waste of time, and affected my credit. If it was possible to leave 0 stars, I would. [[HIGHLIGHT]]The kicker - I get an email from "Cory Brewer" who thanks me for my purchase. ....what purchase?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called back (twice) to figure out whether or not I have the car, just to not have an answer either time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Probably the worst possible buying experience you can ever have.[[ENDHIGHLIGHT]] If you value your time, money and credit, go literally anywhere else. (Probably ironic that Yelp is telling me that this review is looking pretty epic, because the experience here was anything BUT epic) read more

If I could've walked away and had them reverse the sale, I would've, but since paperwork had been signed I couldn't, BUT I can prevent you or anyone else from the headache we experienced at Mike Shaw Toyota. I would not recommend buying a car here, not even to my worst enemy. [[HIGHLIGHT]]Not after the sales lady said "I have never dealt with such rude customers." I have the voicemail to prove it too.[[ENDHIGHLIGHT]] My husband had found a car here and been in contact with one of the sales ladies. [[HIGHLIGHT]]We told her we'd be coming Tuesday (mind you we were driving down from Houston). She said that was her day off, but she'd come to help us around 10 and then be on her way. She also said she'd expedite everything by having the paperwork all ready, so we'd be able to sign and go. Well, she didn't come in and I don't blame her, it's her day off.[[ENDHIGHLIGHT]] We got assigned to another sales lady. We arrived a little after 10 which I had already told the other sales lady we'd be a few minutes late. We ended up being attended to by Christina. She showed us the car, took us on a test drive, and then we got to the paperwork. She sat down and then realized it wasn't the right paperwork, so she went back to get the paperwork with the VIN number on it. Once she did that, we got to signing. The next hiccup was financing. We had done the online application, but we were told we'd have to do the paper application too. We did that, no problem. After being there for close to two hours, the financing lady, Davis, finally called us back. We told we'd been told this would be expedited, but so far it hadn't been. She told us she was the only one working in the finance department that day "and like at the doctor's, there's a process." Ok cool. Got it, but still, we had been told the online application would speed this up and it didn't. The financing lady ending up not taking off the money we had already put down for the car, I caught her error, so she had to fix it and reprint. She was also talking about having messed up someone's financing paperwork and she had to drive to get them to re-sign. The irony is coming... Once we signed everything there, Christina said she'd take the car to get detailed. We started to wait around and good thing we did. While we initially waited, Davis (the financing lady) came out and she said she messed up the numbers on paperwork (again), so we had to re-sign. [[HIGHLIGHT]]It was already after 12:30 and our kids were hungry plus they had already patiently waited over two and a half hours thus far. There was no way I was telling my kids it would be another hour.[[ENDHIGHLIGHT]] We told Christina we'd be back. [[HIGHLIGHT]]I got a call around 2 saying the car was done. We were heading to the beach which is what my kids had been waiting all morning for, so I asked when they closed, she said 9, so cool, no problem, we will be back later.[[ENDHIGHLIGHT]] We arrive right around 6. The receptionist called Christina to bring us the keys. She hands us the keys and we leave. [[HIGHLIGHT]]A voicemail pops up on the phone. It's from Christina. I can hear us telling her "thanks" as she hands us the keys, then she walks off and tells some coworkers that she's "never dealt with such rude customers."[[ENDHIGHLIGHT]] I'm really not sure what happened to make us rude customers. Maybe because we didn't want to wait another hour for detailing? Or maybe because she asked my husband if he wanted help setting up the Toyota app, but he just said we wanted the keys? Whatever the reason, there's no excuse for HER rude comment. [[HIGHLIGHT]]I went to chat with the manager, Abel, and told him this whole story. He explained the online financial application can't be expedited. He did admit that the car should've gone to be detailed while we were signing paperwork. Lastly, he said he'd have a chat with Christina.[[ENDHIGHLIGHT]] My husband pointed out to the manager that we didn't haggle the price and we felt like we were an easy sale. Ultimately though, it was not a good experience all around. You have options for where you buy your car and I would NOT recommend buying from here. read more

Worst experience in my life. Pay 30500 for a truck truck has defective knock sensors or bad front shocks and struts are broke, extremely aggressive. [[HIGHLIGHT]]Sales tactics asked for my money back that day. They would not do that, will not fix?[[ENDHIGHLIGHT]] The truck will not do anything.Do not buy from their use side read more

If I could give this dealership less than one star I would. Stay far away. [[HIGHLIGHT]]I called before going into the dealership to get my Camaro appraised to sell it, and upon calling I was transferred to a buyer named Theodore (they called him Ted when we got there). We agreed on a time to meet, and my husband and I arrived there upon the agreed time. We were greeted by Veronica since Ted was in a sale. Crazy how you can agree to meet someone then a sale comes in and you bail on the customer you were supposed to meet with?[[ENDHIGHLIGHT]] Strike #1. Strike #2, [[HIGHLIGHT]]Veronica stated that she would help us get everything started since Ted was busy with a client. I agreed since I did not want to be at the dealership all day JUST for an appraisal.[[ENDHIGHLIGHT]] I AM SO GLAD I went with her on the drive around the block since not only did she get my RPM's over 3000 (we were on a feeder road that only goes up to 45MPH), she didn't know how to not have my car in-between gears making my RPM's go higher everytime she let off the gas pedal right before it was about to shift then pressed on the pedal to go faster, making it look like the car would not shift. MA'AM, it is a 2023 and is mechanically SOUND. YOU just do not know how to drive a high performance vehicle. PERIOD. Strike #3, we pull back into the dealership after she drove it, at that point I'm a little irritated with how she drove my car, and when we get out she SLAMS and I mean SLAMS my car door into a pre-owned vehicle (blue/grey Equinox still with tags on the window that I hope and pray someone was not trying to buy), not only transferring my paint onto the Equinox, putting a dent into it but also now scratched my door. Now, I'm heated and debating on even selling to them. I tell my husband when we get back on how everything went, and decide to tell them we just want to think about things and go over finances and if it is a good decision. We tried to be nice. [[HIGHLIGHT]]But when I tell you that they did not want to give me my keys back (its my vehicle not my husbands, his name isn't even on my loan), they visibly looked agitated that we even asked.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Strike #4, incomes the manager, forgot his name, but gives the run down on how many Camaros are going to sell, blah blah blah, I know how it works, many family members work in the car industry, I've done my fair share on buying/selling vehicles so I know the ropes. Thing is, my trim on my Camaro, you can't find these often. So I feel like that's why they were so aggressive on keeping me there, not giving me the CHOICE to leave and not letting me hardly speak.[[ENDHIGHLIGHT]] My husband got a call from his job (thank GOD) that he had to go in urgently because someone called out. AND THEY WOULDN'T LET ME DRIVE HIM HOME AND COME BACK BECAUSE THEY STATED ITS THEIR CAR NOW. Excuse me, Veronica, I haven't signed ANY papers. NOTHING tying me to a single sale with you. I blatantly stated "That's fishy, I'm driving him home." After more conversation about how she HAD to have one of the insured employees drive THEIR vehicle, I could see my husband getting antsy. I did not back down, I was getting heated. I looked at her, and I feel like she finally got the memo that they weren't getting my sale and finally let us go. [[HIGHLIGHT]]Told us on the way out that she was going to text us to confirm in about 20 minutes if we weren't back but we never got a follow up lol.[[ENDHIGHLIGHT]] They knew. When I was walking out I told the poor guy who got caught up in the middle (he was the one to drive my husband home) "Yeah I don't trust her, she dinged the shit out of my door and can't drive my car properly. I'm sorry." as I was walking away. I stuttered a bit because I was shaking with anger at that point. STAY AWAY from Mike Shaw Toyota. They don't care about you. They care about that sale. Went to Autonation, who will always have my business, and not only did they give me more on an appraisal, they ACTUALLY cared. Didn't feel trapped, I could talk, there was pleasant conversation and even joked about how Veronica got my cars RPM's so high while only going 40MPH. Veronica, learn how to drive cars properly if you're going to sell them. Theodore, actually attend to your clientele. To the manager, stop being so aggressive and maybe, just maybe, you'll get a sale. Fishiest car dealership I have EVER been to. read more

[[HIGHLIGHT]]Juve and Chris with used car sales were highly professional and personable in offering to buy my car.[[ENDHIGHLIGHT]] It's a beautiful and very well kept car with low average mileage. They recognized its value and offered a more than fair price. [[HIGHLIGHT]]They were a delight to work with.[[ENDHIGHLIGHT]] read more

I bought a car. They lied about the warranty to make the sale. [[HIGHLIGHT]]The finance lady was rude.[[ENDHIGHLIGHT]] I would not recommend buying from this dealership. read more

Second time we've done business here and not disappointed. Bought a beautiful 2015 Tacoma over the weekend-great car, great deal and a great team at Mike Shaw to work with. Stoney is the go to man here. Been here for decades, and truly puts his entire heart into the deal Calvin Walker, their sales manager, came out to show his appreciation for our business and made sure we were well taken care of read more

Mike Shaw Toyota - Hubby and our rep Stoney - Auto Repair Near Me - Corpus Christi, Texas

great service and I bought a new Toyota from salesman Joarred. His honesty was helpful in my decision to buy. Also the dealers chief mech anic Noe took time with me to answer questions. read more

amazing service department. Got me in fast. Evaluated situation with my Toyota Tacoma. Explain to me in terms I could understand what was wrong with my vehicle and what it would take to get it back on the road right away. Drives like a dream so happy. read more

Bought a care from there over a month ago. First the car salesman said they would see about taking at least a couple hundred off. I go back to finance and then I am told they did not take anything off the price of the car. It had damage to front end and I realize it is a used car but at least they could have taken something off. Then I get back to finance guy who is new. Abel Padilla. He proceeds to tell me that despite my good credit that nobody wanted to finance me because I was cosigning for my son who did not live with me. He said my best option was to finance with Toyota Finance. The interest rate was higher than I had researched I could get. It was at end of day we decided to just get the car. I called my credit union and got a better interest rate to refinance. I don't like being lied to and will not purchase from them every again. I will take my good credit elsewhere! read more

Mike Shaw Toyota in Robstown, Texas (used car department) are scammers. Be careful because they are very good at it. I received a written on-line offer to purchase my used high end vehicle from a sales representative in their used car department. When i arrived at the dealership they test drove my vehicle and then made an offer to purchase $7,000 lower than the written on-line offer. Their explanation for the lower offer went something like this: "That offer was computer generated by a third party and not from "Mike Shaw Toyota" so we are not bound by that offer". Of course, I quickly pointed out that the Mike's Shaw sales representative's name was clearly visible on the offer. Even the sales manager got involved to throw in his 2 cents of non-sensical malarkey. Here's the scam: make a relatively high written on-line offer for your vehicle to get you in the door. Then, ignore the written offer and make very low offers to purchase and frankly, totally waste your time. I've read Mike Shaw's Customer Bill of Rights and they should take the time to read it to because their used car department certainly has not. read more

My experience buying my dream car, a Toyota 4Runner, at Toyota of Pharr vs Mike Shaw Toyota in Corpus Christi is better explained in this clip https://youtu.be/Nu3x5SZrMHo Martin, Manager & Jay & Brandon, Salesmen were great! From the moment we walked into Mike Shaw Toyota, we were greeted excellently... they knew we were coming and it was my birthday... and greeted me with a birthday cake! Plus, gave us a GREAT deal! The 2.5 hour drive was well worth it! MIKE SHAW TOYOTA ROCKS! read more

Mike Shaw Toyota - My birthday cake from Mike Shaw Toyota - Auto Repair Near Me - Corpus Christi, Texas

STORYTIME Bought from Mike Shaw Kia March for last year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer defects on the interior and no one having an answer or solution for 3-4 months (issues began the within 12 hours of buying a BRAND NEW vehicle, crazy right?) Fast forward to days after my trade in, they didn't want to refund any bit of my warranty which was nearly $4000 and we had this vehicle for a few months. Anyways, got my refund after several arguments. Went to Mike Shaw Toyota considering getting a second car preowned, but right away they wanted to pull my credit without actually showing me a single thing I liked. Ended up leaving, and buying a brand new Hyundai Elantra the next day at Autonation. Day after that I get a call from Cosmo (sales manager) with him going on about how he fully thought they could trade in my 2024 palisade, possibly roll over some equity, and low my monthly payments with purchasing a vehicle from them. I mentioned that my credit was eh, and I had literally just bought a brand new car. He still seemed determined and convinced me enough to at least come in and see what they could do. Met with Angel the following day, pretty knowledgeable salesman, but we also mentioned we were more interested in what our trade in could be, or what we would still owe. He pushed that he should run our credit just so we could get accurate numbers towards a Great Highlander and what payments could be like. We were advised he was going to only run this through Toyota's own financing, not 10+ banks and with this being a late Friday, he wouldn't have anything back until Saturday morning. He said he'd give us a call and we could see where we wanted to go from there. Never did get a call, so I gave Cosmo a call and am told he will call back in 10 min with our info. This was Saturday, and it's now Wednesday. Every call we have made has been ignored. Finally got through to Calvin (I believe he's above Cosmo?) and he asked that we give him a chance to make things right and he will give me a call in the morning. Well guess what? No call. I don't know what's crazier; multiple levels of employees not wanting to take a loss and just admit that weren't able to do what they thought they could, or the fact that the only professional people I've spoken to are literally their receptionists. I definitely do know though that when we do decide to buy new again, probably later in the year or next, I won't be coming here. If you can't communicate basic things like credit reports, appraisals and such, why would anyone depend on you to fix issues after purchasing? read more

UPDATE: Well, I very well knew this would happen. The service manager Mr. Barlow never called me back like he said he would and I had trusted in him to do the right thing but nope, he didn't. I don't know what the deal is. On 5-23-23, I took my car in for an oil change and it's the service manager Mr. Barlow working taking in cars early in the morning. I reminded him about the tire. He just said "oh yeah", but he didn't mention anything about the tire issue so I knew he didn't do anything about it or would do anything about it. AGAIN , NEVER BUY TIRES FROM MIKE SHAW TOYOTA IN CALALLEN! You'll be sorry if you do. I take my car in for an oil change and tire rotation and of course pay $80 plus dollars for the oil change and when my car is ready I check my tire pressure because I had checked it before I turned over my car to them and the tires were all off from the right setting. I check the tire pressure and the tire pressure is still the same on all tires all of them off. So I go back inside and tell the service manager Mr. Barlow if his guys even check the tire pressure because I tell him that my tires need air pressure and that they were the same pressure all off when I brought the car in for the service. I don't know what the heck is going on at Mike Shaw Toyota honestly. I hope they're changing my oil since they recommend 10,000 miles but I'm having it changed every 5,000. If you ever have issues at this location , speak to your car salesman. You might get things done because he'll go straight to the GM of the dealership. My salesman told me when after the tire issue that I should've talked to him and he would've taken it straight to the GM. Pretty disappointed with Mike Shaw Toyota in Calallen. read more

We bought our used 2014 Expedition from Mike Shaw in 2018. They promised to replace the front drivers seat as the there was a gash in the seat. They replaced the seat cover but was completely the wrong color and at first expected us to accept this extreme difference in color from the other upholstery. Their solution was to dye the seat. After a few weeks the color was wearing off and we requested a tube of matching dye, after many calls we were ignored and gave up. We brought our Expedition in recently to service and thought we were still under warranty. Our windshield wipers on the passenger side were not working. Our windshield wiper on the back had stopped working. When we called to receive our diagnosis they told us we were not under warranty ( we believe we had different information in our packet in the car which was no longer there at the time of pick up) The estimates for repairs were $3,925.20. The suggested repair cost for the the front passenger windshield wiper was $620.91, they claimed that there front wiper was worn and inop in the report. When we picked up the car there was a rod in the back seat. I asked what it was but they didn't know. We asked our handyman to look at the problem and showed him the rod that we found in our back seat, it was the missing connector between the motor to the passenger windshield wiper. One hour and $80 our windshield wipers were working in perfect harmony. The back windshield wiper was not working on the back rear hatch. They told us our motor was shot , they had dismantled and had not reinstalled it. It was all laying all over the the back of the car. Their estimate to repair the back windshield wiper motor was $557.90. We insisted that they reinstall the back panel and guess what the back windshield started working no problem. No motor problem. Would never buy a vehicle here again. read more

Best Toyota store in Corpus Christi. They do a wonderful job taking care of their customers and the service department work very hard at making people happy. read more

After an absolute miserable experience with the other Toyota dealership in town, I needed a service dept I could trust to do quality work and not BS me. I found that at Mike Shaw. They went out of their way to explain services I needed and didn't need. I have never encountered a dealership where everyone went out of their way to be so friendly and helpful. Javier is an ideal service rep that I will return for from here on out. Thanks again. read more

So go by and check out the Toyota deals, I had Ms Alejandra Elizondo help me. I brought my first RAV4 there and my third SUV,no complaints here. Ask for Alle,go test drive one, good experience, no problems. read more

I scheduled an appointment for 2 PM to have my oil and filter changed. I arrived at about five till two. They informed me that they would put my car in line but it would probably be at least 3 o'clock before they even started on it. I had another appointment at three. I will not go back there! read more

Terrible customer coordination!! After confirming multiple times I was told a specific vehicle was available to look at and test drive. I Drove all the way to Robstown to take a look and after 30 min of shuffling me around I was told that the vehicle was just sold. The audacity to tell me that the vehicle is still available when you literally had people in the office purchasing it just blows my mind. Then they try and upsell me a newer vehicle which cost more and that's suppose to make me feel better??? Perhaps if you would have told me beforehand that the vehicle I wanted was being sold I may have considered looking at something else out there. For almost 20 years now I have owned a Toyota but I have now made a mental note to never buy/suggest from this place. read more

Great customer services in the services department. They honored an online coupon which made my purchase cheaper than other dealerships in town. Plus they have complimentary cookies, sodas/water/coffee read more

I will say my experience is purely based off of working with Davis Sweet, she's worth the whole experience. She really kept in touch and helped me get everything I was looking for (which is not easy at this time and economy). So I cannot speak for anyone else's experience but I can say she made mine great! read more

Excellent Service is second to none of Mr. Barlow and his service and parts team are awesome!!

Bought a used car from Jerrett Helmick service was awesome .i don't know how anyone could complain if you're going to buy a used or new car I recommend asking for Jerrett as your salesman he'll make sure your well taken care of .i bought the car from out of town Jerrett did a Video for me before before I drove to corpus from the valley .this helped me to make a decision to dive up and look at the car and test drive it .it runs great and I'm very satisfied .ask for Jerrett when you go to mike Shaw Toyota he will get you on the road with a good deal and car read more

I bought a used car at Mike Shaw Toyota about a month ago. They ordered the plates for me and we went to pick them up today. I must say that our purchase from AJ Adams was the finest purchase of a vehicle I have ever experienced. I am female and have been treated poorly in the past as salespeople feel they can only deal with men. Several men have lost a commission as we have gotten up and walked out when they start to talk to the MAN. AJ was a pleasure to work with and today when we went to the service department to get the plates put on + a couple of minor concerns looked at, AJ passed through. He taught us how to reset an alert that has been coming on, took the car and filled it with gas, which he had promised to us when we purchased but the pumps were not operating that day so he filled it up today and as I was getting in the car I noticed the car had dust and just then AJ asked if he could rinse that dust off. What more could you possibly ask for? read more

I use to work at this location as a detailer for the company Finish Line Detailing. This company pays you 8 bucks an hour, and only way you are making a good check is if you work overtime. 55 hours for $437 is crazy, and they expect too much for very low pay. My first issue being that everyone there would treat us like absolute crap, including my own managers. One of the sales managers at this Toyota, "Kalvin" is his name I believe, had made a threat to me saying "I'll put my job aside and handle business" clearly stating that he wanted to be physical and violent over a windshield being dirty. This location is no professional place of business at all. Most importantly any customer who had bought a brand new vehicle and payed for the "Ceramic" package needs to test it by pouring water on their car to see if it beads off, if it does not bead off then it didn't receive the ceramic. A lot of brand new cars didn't get this package therefore have been scammed out of $1,600. A lot of these brand new cars were just ran threw the wash machine. Also use to work at the location Kia in Corpus Christi and a lot of the brand new vehicles didn't get the ceramic either and I believe they were charging $2,000. This company that's contracted with the establishment is absolute crap and are only there to make a quick buck! read more

Called several times trying to get warranty for defective car battery . No one in the Service Department would answer their phones. Left messages, no return calls. Had to drive across town to other Toyota Dealership and still have to wait for Mike Shaw to send copy of original invoice. Mike Shaw has such poor service. Some of the people work really hard there but something is definitely not correct with how they provide service. Have had issues with service there in the past. Thought it had improved but, "No"! We will not do business here again. Such a shame especially since Mr. Shaw does so much for the community. read more

Where to begin.... (TL:DR - Go to Autonation Toyota if you're in Corpus, and skip these guys completely) First, we'll start with cultural and, dare I say, ethical issues. A TRD Pro Tundra was listed as available, which I inquired about. Was told it was ready for a test drive, and they would gladly set up the appointment. We live about 3.5 hours/220ish miles away, so I asked that the vehicle be secured and the test drive/appointment set up for monday morning. All confirmed, so we hit the road first thing Monday AM. I emailed ahead of time confirming we were on our way, so there was no concern of us skipping. Johnny replied and said he was ready for us. We arrive to be told the truck had sold a week ago 'BUT! We have another white Tundra with a great package ready to go!". No. Sir. I knew what i wanted, and you told me it was available. I politely (first mistake) expressed my frustrations asked not to be contacted again, and we promptly left. I received an email about 20 minutes later apologizing, stating he'd found another one locally that was identical which the dealership could trade for. I (second mistake) asked him to confirm, and immediately notify me, since we were grabbing a quick lunch before heading back. He promptly provided the build sheet with the additional options, and said he was working solely on getting that vehicle to his dealership. Fast forward 2 hours, 3 emails, promises of personal pickup and expeditious paperwork, he said the truck can't be physically released until the following morning, but due to the issues, they will deliver the vehicle to me, free. Fine. Tuesday AM, I text at 10am and am told "Been working it since first thing, I'll have an update for you shortly". Not a reply since. I contacted once more, asking to simply confirm if it will happen or not, and I've heard nothing. Here is the long and short of it. I was lied to, in order to get me to the dealership and they knew full well how far away we were, what my intentions were, and it was just misleading. Second of all, they're leaving sold trucks online for expended periods (I'll give you 24-48 hours from sale, tech department, to remove a vehicle from online inventory, even though thats borderline inexcusable. Don't @ me) solely to drive internet traffic, phone calls, contact harvesting, and clicks. Its 100% clickbait. Yes, their vehicle inventory, including sold vehicles, is exactly the same as those stupid facebook "You'll never guess what XXX said while filming their latest blockbuster!". The latter is my biggest issue with the dealership. It is also why I included the sales manager in this review. Mike Shaw Toyota has allowed a culture to develop and act this way. They sold a vehicle, allowed it to remain listed as available, AND allowing their sales staff to book appointments and test drives on vehicles that are not available. That isn't poor communication within a department, or someone 'dropping the ball'. Thats culture. Nefarious tactics. Shady methods. Downright misrepresenting their product (inventory) to attract buyers and traffic. Mike Shaw Toyota is a shame to the brand of Toyota, to the honest dealerships out there, and intensely worthy of the title "Stealership". Avoid them. Heck, don't just avoid them, but warn your friends and family to stay away as well. By the way, I called Autonation Toyota right p the road and found the TRD Pro they claimed was now theirs, and bought it. Free delivery to Houston, and everything handled within a half hour, this morning. Thats how you do business. read more

Great Dealership, super friendly staff and an amazing selection! Everyone I worked with was pleasant and helpful. Not a lot of "back and forth" just a simple easy and quick transaction. A++++! Best buying experience ever! Thank You Mike Shaw Toyota! read more

Mike Shaw disappointed me. I had previously purchased a vehicle from them. The experience my first time was great. I recently decided to up grade to a vehicle with a bit more power. I was introduced to use sales guy. Started out ok. He asked what I was looking for my reply was " I want to up grade into another Rav4 or a truck. He then told me he had a Rav4 newer model that was traded in by a friend. He also had a truck. So being that I have always wanted a truck I wanted to see the truck. My vehicle was a Rav4 2018 I kept up with all the oil changes it was new when I bought it. It had only 50000 miles. Sales takes me to see a 2015 truck with more miles than mine. The tires looked bad. The truck was very used. It did have a bigger engine. After some thought I declined. He then took me to a 2020 tacoma. Beautiful truck less miles. I said ok lets see if numbers will work. He told me it had more power than my Rav4. I was so excited. Newer vehicle more power it was just what I was looking for. I never was ask if I wanted a test drive. But being it was newer I trusted sales guy was being honest. He worked numbers and I got the truck. After I waited while they cleaned it up. Guy pulled it up. I got in so happy. I took off and it felt like my Rav4. I had to get onto freeway and noticed it didn't pickup much right away. I just thought well maybe I'm just not use to it. I drove it for a week. I finally asked my son who works for Mike shaw to tell me what size engine it had. Well it has the same engine as the Rav4. I felt so betrayed. The sales guy had lied about it having more power. Don't get me wrong Mike Shaw has good people who are honest and do everything in their power to make things right. I just got a sales guy who lied. I went back and spoke to a very sweet young lady and she tried to help me. I just wanted to swap into a vehicle with more power. However to my disappointment I was told I had 5 days to return vehicle. I was never told 5 days was cut off if not satisfied. I also would like to add this Sales guy needs training. What one sales guy does reflects on the dealership as a whole. He needs training on how to talk to people who are coming in to buy. He called me mama's. I would have rather have been directed as Mrs. Lopez. At my job we work as a team to accomplish what we are there for, so when one of us fails it reflects on our team as a whole. I am stuck with this truck now for at most 1 to 2 yrs before I can get what I was wanting. So people take someone with you who knows engines and check reviews on sales guys. Ask for test drive and ask a lot of questions. I don't recommend Abel Padilla if you want someone who is going to be honest. However I would still ask that you buy from Mike Shaw because I truly believe there are honest sales people there. Sincerely Purchased on 06/11/2021 talked to young lady on 06/19/2021 missed satisfaction window. read more

Was in talks with a salesman here for a couple days, took some time off work to go talk in person and test drive a truck on a Saturday. Waiting to hear back all Monday while they "work on trade numbers." Text the salesman Monday to reach out and tells me he's with other people and sent my trade to a manager to see if they could get more. Didn't hear anything all Tuesday. Check the site Wednesday and the truck I was interested is no longer on it, kinda iffy to not let me know to stop wasting my time there. Guess their trade in values are not as "VERY VERY aggressive" as he said. read more

Really nice dealership with helpful friendly staff. I didn't feel like I was being pushed into anything out of my price range like most dealerships. Very happy with my new ride!! Thank you Mike Shaw Toyota! read more

Great service department. I needed some repairs on my wife's Lexus and the staff was able to get it all done fast and with a great attitude. I love this place!!! read more

Bought a used Toyota and this was the best car dealership my husband and I have ever experienced. We were an hour early for our appointment (drive in from Houston) and Jerry was kind enough to help us out before our salesman helped us find what we were looking for. Great Customer Service and a great car shopping experience. read more

Bought a car at Mike Shaw Toyota a few months ago & the guys were wonderful. Such an easy process. They got me in & out very quickly & were wonderful to work with. Mike Shaw is my place & I will most defiantly be back. read more