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    5 years ago

    They assessed what was needed and changed less than agreed upon. I'm thankful for their expertise and that they were honest and helpful.

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    Big O Tires

    Big O Tires

    (9 reviews)

    At least one blatantly dishonest employee. I went in for alignment, and a tire separated on the…read moreway in. I am 150mi from home, and there is no other tire shop open. Despite me openly worrying about price and being a disabled veteran on a fixed income, the employee lies and says all 4 tires separated to get me to do a full replacement, rather than the two tire replacement (maintain even wear between left and right sides of the vehicle.) The manager then tries to say I can't prove the tires weren't separated because they aren't on a rim anymore. I told him the Discount Auto I bought the original set of tires from put them on rims to check them, and found that only one tire had separated. This call was while I was in the discount tires and the second tire had already come back as not separated. He puts me on hold, then comes back and says his employee claims he told me only one tire was separated and I told them to replace all 4 tires, anyway. Even though my wife is a witness that they said all 4 were separated. I believe the fact that I remembered the Discount tire warranty is the only reason I discovered this I will call corporate Big O when they open on Monday, and if they do not resolve this in the manner that is fair and reasonable, I will complain to the BBB, the Texas Attorney General's office, and the Federal Trade Commission. I also may sue for triple damages award in accordance with the Texas Business Code if I have to complain to the appropriate state and federal offices because of a refusal to fairly and reasonably resolve this issue. BTW, my definition of fair and reasonable solution: $135.36 refund for the two tires I would not have replaced but for the deceptive trade act as defined in TX Business Code Title 2 §17.46 (b)(13) and the dismounting/mounting/balancing fee for those two tires. I am not asking for anything for the wasted time, emotional distress, as a result of at least one dishonest employee.

    Great customer service, good people working there! Very reliable. Good prices. Check them out!read more

    Pro Drive - autorepair - Updated June 2026

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