Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

These guys sold me a piece of junk back in 2020. Two weeks after purchasing a 2018 chevy I had to…read morereplace a rotor. 2 years later the transmission needed to be replaced. 3 years in the AC had two major leaks and did not function. I would avoid these guys, will take advantage of you.

First time here, but Wanda the Service Writer has been very helpful. The only draw back is that…read morethey don't rotate the tires on a Chevy for free, it's a $25 dollar extra charge. I passed, it hasn't been that long since my last oil change and I'll get it done next time the oil change comes due.

My mother was looking at trading her Cadillac small SUV in on a little bigger one and they had one…read moreat the Toyota dealership so we went in and they quoted 13,000 or 13,200 for hers and we decided to try and purchase the vehicle and guy and lady were very nice and extremely helpful but to purchase we had to go across street to the dodge and gmc dealership supposedly owned by same people Got over there and they come out with a report of a list of shit about to go wrong This Cadillac of hers is mint, been serviced religiously No codes or engine light this was stuff they said would soon fail and they said they would give us 8500 This is an absolute disgrace because if they were gonna screw us they probably do it all day everyday We got up and didn't even respond Be careful

0 stars I paid $500 to preorder a 2025 platinum toyota grand…read moreHighlander like the one I saw on the lot. Actually, I asked them to hold the car on the lot until the next day when I'd bring my husband. I assured James, the salesman, I was going to buy it . They sold it. I Waited a month for the one I had to order - the only way to ensure it would be identical to the other. When the car came in and I was rushed to ger thru the paperwork, I walked outside to find no luggage rack, no running boards, wrong wheels, no weatherproof mats ! I said, "Not my car!" the salesman argued that I didn't remember. I asked for my money back and my trad in. They Refused. I cannot believe I trusted "a car salesman." Buyer beware! Worse is Justin, the General Manager. In all my 60 years, I have never dealt with such unprofessional, condescending and impolite behavior. This man said, "first come, first serve" but sold a car I preordered to someone else. Steer clear! You are dollar signs only to this dealership.

If you go there ask for a guy named "Ben". He helped me get into a 2018 Rav4, no jargon, no…read more"dealer-ese" even fixed some discrepancies on the spot, both on the deal and on the car.

Their repair shop is the greatest, and reasonable price. The staff is the friendliestread more

Purchased a truck from Mr weaver himself excellent customer service super friendly and attentive to…read morethe needs of truck I wanted I will totally recommend y'all stop by and check out the cars and trucks in the lot .. thanks again ....

Rude and unprofessional hidden fees and not upfront. Don't recommend this dealership. High interest…read morerates and pushy

Silsbee ford has the most arrogant and rudest people working there especially the service and parts…read moredepartments. Kept my car there for 9 weeks for a minor fix. At the end of the 9 weeks, I called and threatened with a lawyer. My car was fixed at end of that day (btw that's a rental car for those 9 weeks!). I still have several recalls and they keep telling me "we will give you a call". STILL WAITING FOR THAT CALL! When you walk in they don't even acknowledge you and when they finally do they say"be with you in a minute ". Those minutes turn into a long time. The whole dealership needs to clean house! I live in this town and most of the town shares my view. I'm selling both my fords and am no longer a ford gal!! My husband works for a global corporation. They've always had ford fleet trucks. NOT ANYMORE. THEY CANCELED THE CONTRACT AND WENT WITH NISSAN! That's a pile of money! I will be calling DETROIT AGAIN!

Best service ever!!! Fastest tire change in SETX! They will hook always you up with the best…read moreservice!

Watch those contracts. They can't register a car correctly and will not correct it. Finance guy…read morecannot follow instructions or apply all rebates/discounts. I am still waiting on a dealer option I was promised at the sale. I do NOT need to be schooled on finance options.

needed a vehicle and was given a name of someone... gave her all the info she needed over a 2 day…read moreperiod then called and said I was approved... came in and after some paperwork I was leaving in my new vehicle... all my questions answered promptly and the ease of the whole process was very nice... I definitely recommend this dealership and ask for Janie ....

Customer service needs serious improvement…read more While the vehicle itself is great, the customer service experience was disappointing. Tyler Ramirez was quick and helpful in some areas, but came across as overly aggressive when explaining the total cost. His tone felt more confrontational than helpful. Courtney in the finance department started off great, but when we politely declined certain warranties due to cost concerns, her demeanor shifted dramatically. She responded with an attitude and unprofessional comments, saying things like: "I don't see why you would want to go without a... warranty." This was said in a rude, dismissive tone, despite us being polite and simply asking reasonable questions. Additional issues: We were never provided with our financing paperwork at the time of purchase. We were told it would be emailed, but it's now been two days with nothing received. Attempts to contact the finance department have been unsuccessful. When we brought up our concern about misaligned or uneven headlights, we were told all vehicles come that way because they're "human made," which felt like a dismissive excuse rather than a proper explanation. After experiences with several other dealerships, this one unfortunately ranks at the bottom in terms of professionalism and service. I would not recommend this location and would rather work with a different Toyota dealership in the future.

Betsy Conner just…read morenow New Purchased a preowned car in December with agreed upon services (ozone treat for odor, detailing, minor dent removal, and installation of a spare tire). Left the car for two days for these services to be completed. When I picked up the car, odor was only thing resolved. Car had not been cleaned and dent not addressed. Service rep stated they had no information about the dent but could have easily repaired if they had known. I could not leave the car longer due to the fact that I live out of state and had to return home. The salesman Jon Fortenbury stated the spare tire installation kit could not be obtained that quickly but that he would have it done at a dealership in my home state. We continued to have ongoing texts regarding the status of this over 3 months each time he stated it was on its way. Finally I called the sales manager Norman. He informed me that Jon was no longer with the company but that he would look into this and call back. I have now left two more phone messages for him that n a weekly basis with no response. I only gave two stars because the service department was exceptionally professional. I do not recommend buying from the dealership as they do not stand by their agreements and avoid customer service follow ups.