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    Mike's Corvallis Bargain Center

    4.5 (4 reviews)
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    4 years ago

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    7 years ago

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    9 years ago

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    7 years ago

    Very helpful and friendly service! Has a nice rustic, hometown charm. Would recommend to anyone for all your lumber needs.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.2
    (60 reviews)
    $$

    I've been shopping for over 40 years, and I can honestly say I've never experienced customer…read moreservice quite like I did at the Albany, Oregon Lowe's. I had purchased a lock, only to discover when I opened it that it had been previously used and the keys were missing. I completed the customer survey, gave my honest feedback, and mentioned that I would be returning to the store since I had driven an hour and a half. When I arrived, the first associate I spoke with, Daisy, immediately asked if I had spoken with her manager because they had already seen my survey and were expecting me. She was kind and made me feel welcomed. Assistant Manager Robert sincerely apologized and asked me to pick out another lock while they took care of everything. Before I even made it down the aisle, I heard someone calling, " Ma'am!" I turned around, and it was Ben, the Store Manager. He introduced himself, personally apologized, and told me that my experience was unacceptable. What impressed me most was not the replacement lock--it was that he treated me like a person. Ben had read my survey, informed his staff to watch for my arrival, and personally wanted to apologize. We had a genuine conversation, not just a business transaction. He acknowledged the inconvenience of my hour-and-a-half drive back to the store, walked with me to customer service, and made sure everything was handled. I received a full refund for the original lock, and Ben only charged me one dollar for the new lock I selected. While that gesture was incredibly generous, this experience was never about the money. It was about the kindness, empathy, respect, and genuine human connection he showed me. In a world where it is easy to complain when things go wrong, it is just as important to recognize people who go above and beyond to make things right. Thank you, Daisy, Robert, and especially Ben, for reminding me what true customer service looks like. Lowe's is fortunate to have leaders and employees like you representing the company. I hope this recognition reaches the district and corporate level because this team deserves to be celebrated.

    I bought some tin snips by craftsman that have a lifetime warranty about 1.5 years ago. They are no…read morelonger cutting the way they are supposed to so I took them in to exchange them for a pair that cuts properly. Lowe's would not honor the lifetime warranty. They are 13 dollar snips that have been on sale recently for 3 dollars. Obviously not a high end item. I will not shop there again. And I will urge others to do the same. I bought the item because the lifetime warranty. I called craftsman and they are honoring the warranty no questions asked. Don't shop here if you can help it.

    Mike's Corvallis Bargain Center - buildingsupplies - Updated August 2026

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