I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!

THIS is how a locally owned and operated business should be run. I have been to Monmouth Hardward…read moreseveral times throughout my 4 years at Western Oregon University, from getting paint for Freshman Dorm activities, to my senior year getting wood cut (for free I might add) for my fraternity's letters, the couple that owns this shop is amazing. Customer service is impeccable, and they really are not in the business for the money, which makes it all the easier to shop there. I went in one day looking for buy a power drill for a project I was working on with some roommates on our new house, and the owner wouldn't let us buy one, but rather told us to borrow his personal one and bring it back "whenever". Their prices are very reasonable if you do go in to buy anything, and if you take personal projects in with you, they will sit down and figure out exactly what you need, take you directly to the part, and even help you install it if you want. No nickel and diming here, even after I moved to Salem, I still drove back here when I needed something. 5/5

Came in here during a local festival because we had a booth at the park. Needed some Scotch tape…read moreand the lady at the counter greeted me and she showed me where it was located. She was very helpful and pleasant.

Ordered a kitchen suite and what a friggin circus! delivered this morning and 6 hours later still…read moreno ice in the freezer! Called for assistance and surprise I have to wait a week yes a week for a replacement. They didn't take a week to charge my credit card! And why do I need to add a star for a business that doesn't deserve it??!!

Paint department has the best customer service overall. The curbside pick up is pretty terrible…read more Lowe's does an extraordinary job with that and customer service overall. Lower prices are the only reason I come to Home Depot when I do.

I shop here often. They have many farming, logging and contracting tools that are impossible to…read morefind, or prohibitively expensive at other places. Also, the friendly helpful staff is a big plus!!!

Happy to give this store a 5 star rating. I have visited the store many times and always got help…read moreif I needed it and my questions answered. They always try to get the best price for you when your checking out. Great store and great employees. This review is for the Albany, Or. store.

It's so great to have a Lowe's in Albany! The product selection and quality are perfect for the…read morehome builder and the do-it-yourselfer --and you can't beat the prices. I completely remodeled my home, right down to the studs, and I found that Lowe's saved me time and offered the quality of products that I needed. Often I would take a higher quantity of something to be sure I had enough, then bring back the unused items to the store. With my Lowe's card, they could look up the return in an instant without my remembering the receipt. Materials are easy to find and the store inventory is well organized. Knowledgeable people could help me in every department. It is not the mess I found at the other big Home products center. I often shopped on the Internet and then went in to pick up my order. Today I went in to get a part for an elderly friends walker that was broken. Finding the hardware department, a Joy offered to help me. I showed her the missing screw on the walker and she quickly realized it took a metric screw, walked to the right shelf and pulled out a screw that was the right one. Then I asked to install it and soon Shane joined us to install the missing screw! I was lucky because I went in on a Saturday just before 6 PM and the three of us fixed my handicapped friends walker in the isle. The store was quiet and Joy and Shane we not busy. Soon Share adjusted the brakes on the walker too! The attitude was that once they understood I was doing a favor for a handicapped senior, we fixed the walker together. I will be back to Lowe's.

I bought some tin snips by craftsman that have a lifetime warranty about 1.5 years ago. They are no…read morelonger cutting the way they are supposed to so I took them in to exchange them for a pair that cuts properly. Lowe's would not honor the lifetime warranty. They are 13 dollar snips that have been on sale recently for 3 dollars. Obviously not a high end item. I will not shop there again. And I will urge others to do the same. I bought the item because the lifetime warranty. I called craftsman and they are honoring the warranty no questions asked. Don't shop here if you can help it.