I bought a van locally that had just been fully inspected and brakes serviced by Wells River Chevy…read more Their brake work was done INCORRECTLY and it caused a ton of damage (3k worth). I got stranded and had to have it repaired by a Ford dealership so I could safely get home before the ice storm that was coming. The Ford dealership put in writing that the damage was consistent with Wells River Chevy Dealership's mistake, and I have all repair invoices, photos, and documentation. This dealership is refusing to take responsibility or reimburse me for their negligence. I am lucky I was not seriously injured due to their mistake. They have left me with no other option than to pursue legal recourse. DO NOT TAKE YOUR VEHICLE HERE.

On April 28 2019 the engine on my leased 2017 Chevy Silverado blew. The truck had 34180 miles on…read moreit. Wells River Chevy has refused to fix it. They have given me multiple reasons to why they won't. All of them involved me purposely sabotaging my truck. That was over four months ago. My truck is still locked in one of their bays. I don't have $9100 dollars to fix it because I'm still making my monthly payments on the truck. I am currently working with a lawyer but I don't see an end in site. I am now being threatened with legal recourse because if my post regarding this issue. In my opinion it's just another example of big business steam rolling over the little guy because let's face it. They have all the money There is a lot more of this story I haven't posted. I feel as though the sales people are actually very honest and helpful. However it's my opinion that if you need any service or repairs your better off driving an extra hour or two. I have one star only because I apparently have to give one. I'd just assume give them a negative star rating

I stopped by with a car problem while visiting from out of town. Tom went over and above what…read moreanyone might expect from a stranger. He did a road check on my car and explained what the problem was. He also reassured me that it would be safe to drive home and have my mechanic look at it in a few days. I cannot say enough positive things about his willingness to help a stranger in need. If I lived in the area I would certainly go to his repair shop when in need.

First I just want to say I don't normally make comments on reviews but my fiance has gone to GRS…read moreAuto numerous times and she has had superior results...I have been going to VIP in Woodsville NH since last fall for all my car needs....but every time I leave there i also end up with something else going wrong and needing to be fixed not long after....I don't mean to bad mouth VIP, the people there are very nice but the quality of the work totally sucks. Please, if your reading this and looking for a great auto shop then GRS Auto is absolutely the place for you to go....the workers are great, the quality of service is undeniable with the unbeatable prices. And these days who doesn't want great service at fair prices.

Good old fashioned service at a more than reasonable price. We suffered a break down just as we got…read moreoff of the interstate in Wells River VT. With no cell service or tools, we were forced to limp the vehicle into Woodsville NH in search of a repair shop. We found G.R.S Auto service where Gary and Wayne took us right in and quickly found the problem. Once said and done with a more than fair bill, we were on our way to our destination. Service like this is hard to find these days. We were at a disadvantage and could have easily been taken advantage of but not these guys. We were very fortunate to have had this happen when and where this did.

brought my car in to get tires changed, the offered the free multipoint inspection which was…read moreamazing and they changed my tires. thats about where the good ends. I pick the car up and I get told all 4 of my brakes need to be changed as they are "metal to metal all around". i knew that was not true because no way did all 4 pads go bad on the car after having brakes done all around less than 5K miles prior. fast forward to having a different mechanic look at it and one corner was bad due to a stuck caliper. all other pads were just about brand new. would recommend for tires but be very cautious of being upsold a service you don't need

'Do not go to this location....crappy customer service, crappy work ethics, & unfair charges…read more. Very unhappy NH veteran... Loyal customer for the past 10 years plus.. I dropped my car off to get my winter tires put on, oil change & wheel alignment.... It was at 11:00 am... waited for a call like usual never got one..they close at 4:00 pm.. 3:30 I called only to be told I was called many times.. I asked him what number.. he claimed he was given the wrong cell number..Being a 10 year customer I know my information is in the system.. when questioned about that I was told they upgraded to a new system 2 years ago.. my response was I'd taken both of my cars there within that time frame.. So lies!! After all that I was presented with a 300.00 plus bill due to a stud breaking off allegedly.. I thought if you broke an item during a service you should have to fix it.. not add another 80.00 dollars to my bill. I will never set foot in this location again as the service is terrible.. I'll take my business to the Littleton location as I like VIP.. I just won't be treated like this by the folks in the Woodsville location!!!

These guys really are as good as it gets! The work itself is always excellent (including diagnosis…read moreof tough problems) but what makes them truly special is the character and dedication of the people who work there. They'll never try to talk you into something expensive that you don't need--instead, they'll suggest ways to make it cost less--and their customer service is amazing. They primarily work on cars & trucks, but as I understand it, their work isn't limited to that; as far as I know, the only thing they don't do (or at least don't do yet) is tires. Check whether or not your problem has an engine attached to it, and if it does, call them. They're trustworthy, patient, friendly, and just plain the best in the area at what they do! If you're anywhere even vaguely nearby, they're worth the drive... or the tow, as the case may be.

Love these folks -- and I'm really sentimentally attached to my car. The only thing that sucks…read moreabout Night Owl is that they don't pack up, relocate their entire business, and follow me when I move half a continent away. Sour.

I went down today to deal with my sons car that b&b towed on dec 22 today is may 6 I wanted to know…read moreif my kids car was worth fixing or salvage the motor and what ever was left good on it well the car was trashed so this car has been sitting all this time with valuables in it ripe for the taking and the guys at b&b new everything that was in it yet not one thing was taken and one thing in the car I thought for sure would be gone was still in the center console worth 300 dollars min I asked him if he new what was in the console he said for sure he saw it in there I let him know how dam honest this company and he is if you want your car truck or whatever towed by this company you can relax your valuables are safe and on top of this he told me the state trooper was taking things out of my sons car on the night of dec22 the cop was taking guns from this car but them too the state trooper told us the next day that they wanted his guns safe nice job and this is the same trooper that got in a major car crash with me we both should have been killed in that one thanks trooper laclair

David is a superstar! He drove all the way over to Jay peak, at a late hour, to pull out car out of…read morea ditch. He took his time to evaluate the situation, and he was very careful, making sure that he didn't cause further damage while towing our car out. He helped make sure the car was drivable, and even helped collect the trim pieces that fell off the car. I can't put into words how thankful we are for his assistance. Thank you again!

Cory is god sent. In an emergency situation he was able to save us to get back home when my tire…read morewas flat. We seriously had no hope. On a Sunday, every place closed and he was willing to stay a couple extra minutes late to help us. We could not be more grateful and thankful to him. Thank you so much again Cory.

I would do lower if I could......where to begin....new to the state of NH...regsitered my car - and…read moreneeded an inspection. Sounds easy enough. I was just inspected a few months ago in RI - have always brought my car to the dealer for all servicing and have followed the recommended schedule from Subaru and have done every suggested item my dealer has suggested. I was just at the dealer for 4 new tires (recommended) a wheel alignment, and oil service. I'm assuming the inspection will be a lay-up. Not so fast. The expertise here noted some movement in the rear right suspension - and for $750 they'd be happy to fix it. Having just had the car looked at - and no such problem noted - I opted to go back to my dealer with what they folks at VIP cited. I asked them to fix if there was a problem. My dealer called me and said - we don't mind fixing something that is broke - but you don't have any problems with your rear right suspension. I asked that to be put in writing - they said no problem. I called VIP and informed them. They asked to see it in writing and then I would be issued my inspection sticker. I had to schedule a new appointment fot this meeting - and when I arrived - lo and behold - my Subaru authorized dealer's written word was not acceptable. I had an authorized Subaru dealer with certified subaru mechanics review the car. They stated in writing that the car met all Subaru requirements and there was no excessive wear in any of the suspension. I presented this paper to them. Nope, not good enough - they know better. They imply in words and actions that they know Subaru standards better than a subaru dealer and their certified mechanics. They suggest I find another dealer - a not so nice man in beard just about threatened me and stormed off when I stated they went back on their word. Well - I am opting for a different place to complete the inspection. I will never, ever, ever recommend this place to anyone. In fact - I will go out of my way to share this experience with anyone and everyone. You can't fix dumb - and then toss in stubborn and ignorant. Best of luck to anyone who goes to this place.