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    Mike's Heating & A/C Services

    2.9 (11 reviews)
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    Updated 1 week ago

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    9 days ago

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    9 days ago

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    7 months ago

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    Expert Air A/C took over Dusty's Air Conditioning Service when Dusty retired. We had used Dusty's…read morefor a decade. I was at a loss to know where to turn. But Expert is as reliable and responsible as Dusty's. They honor the warranty from the new unit we bought from Dusty. They come out promptly, are good at diagnosing problems and getting your unit up and cooling again quickly and without unnecessary drama. Michael, one of the A/C techs, has taken care of us for years. I knew his wife and she called him at the first sign of a problem. He is friendly and excellent at what he does. He helped us choose a larger, 2-stages unit with dehumidifier when we saw or unit was underserved. We have Bern very happy with it, ad MYB budge loves it cold, but the dehumidifier keeps it from feeling damp and uncomfortable. We consider Michael like one off the family! He still works there, but at Expert. Other techs have also come out and done a great job, as well. In New Orleans, we had a number of adequate and terrible companies, but on the Northshore, we only ever needed one. I can't say enough about this company!

    Expert AC always goes beyond the 'call of duty' when responding to a call. Their prompt attention…read moreto your call for assistance whether big or small gets the same immediate response and follow-up. Chris and his crew really have their act together. I highly recommend Expert for all your AC & Heating sales and service. Mark B. Mandeville, La.

    Mr. Electric of Gulfport

    Mr. Electric of Gulfport

    (14 reviews)

    We had a patio fan wired installed, along with other wiring done in our garage. The price was…read morereasonable and they were great about communicating with us. The electrician (Dan Zimmerman) did a great job and I will request him if I need more work done.

    Mr. Electric agreed to provide a free estimate for a residential income property that we manage…read moreremotely. The technician arrived two hours late and met our handyman, who provided access to the property before leaving. Our handyman reiterated that the owner's approval is required before any work is done. The technician quickly identified the issue and then left the property. Afterward, Mr. Electric's team attempted to contact us for the next hour, but we were unavailable. Despite not having received any approval from us, and without providing any estimate (either verbal or written), the technician was instructed to re-enter the home and complete the repair anyway. Later, when my wife called Mr. Electric, the secretary informed her that the work had already been completed, and the amount owed was $478. The secretary claimed that our housekeeper had given approval. While my wife was glad to hear the work was completed, she was confused by the mix-up and the high cost. Afterwards, my wife reviewed the security footage, documenting the entire visit--including the entry and exit times, the time the technician was sitting in the vehicle, and the tools used by the technician. The price being charged was four times higher than what we've paid multiple times for similar services in Gulfport. We're happy to pay for unapproved work due to a misunderstanding, but we're not comfortable paying for the hours a technician was asked to idle in our parking lot. My wife called back to discuss the issue and find a fair resolution, but was met with a combative and unapologetic secretary. No resolution was offered. Things took a turn for the worse when my wife asked me to call the owner, Kenny Moore, to try to expedite a resolution. Before I had the chance, we received a letter threatening to place a lien on our property (see attached Notice of Intent to File Mechanical Lien). What? The next day, I spoke with Kenny Moore. We had a civil conversation, and he apologized for the misunderstanding. I reluctantly accepted his offer to reduce the amount owed to $374.21. When I asked if I could make the payment right away, he said he was busy and asked me to call him the next day to process it. To my surprise, the following morning, I received a two-page agreement (see attached Settlement Agreement 03.2025) from Kenny Moore, outlining eight clauses I would need to agree to before making the payment--one of which included waiving our right to share our experience. I responded, requesting that this particular clause be removed. Kenny declined and insisted the agreement would remain as-is (see attached Email Thread with Kenneth Moore). At this point, we're at a loss as to how to proceed with payment for a service we never authorized in the first place. Summary: * Never received an estimate. * Never provided approval for the work. * Work was completed anyway. * An adjusted price was agreed upon by Kenny Moore. * Kenny Moore later rescinded the agreement and imposed a contract with unfair terms. We have security footage documenting the entire visit and a housekeeper who is willing to provide a sworn statement. Hopefully, this share helps others - especially those managing remotely. Don't be taken advantage of!

    Mike's Heating & A/C Services - hvac - Updated September 2026

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