Mile Bluff is a mediocre medical facility. My sister and brother both went there within the last couple months, and wereshipped off to Madison by ambulance because it was more than they were capable of handling. They have no specialists of their own. Specialists like UW Health doctors are not allowed to see them when they're in the hospital. Even though they have UW Health clinic the lower floor of their medical clinic. Their own doctors are upstairs, but they're all basic family doctors. Some of which are very good like Dr. Byrnes. I don't know what kind of doctors they have in the ER. I think it's extremely awful awful that they don't allow specialist like UW Health doctors to see patients in the hospital so if you need anything specialized just drive to Madison and go to University hospital or Meriter hospital. Meriter hospital has a partnership with UW health so a doctors and specialist come over all the time to see patients at Meriter hospital. These two hospitals (University Hospital and Meriter) can handle anything. Mile Bluff has a very nice infusion unit for people who need chemo the staff there are great. But if you need anything complex from the hospital or the ER, you're being shipped to Madison and not always in a timely manner. My brother sat in a wheelchair, waiting for quite a long time to be transported to.Meriter Hospital. I'm not sure how long my sister waited when she had to go there. I have some other very negative things to say, but I won't. Dealing with Mile Bluff has given me a new appreciation why you should go to big cities to have your hospitalization. I've got a summary here and I'm trying to be kind so here it is. 1.) great but small chemo infusion unit 2.) if you need a specialist while you're at Mile Bluff Hospital, you will not get one. They have UW Health specialists who come to the facility, but they aren't allowed to go into the hospital and see anyone. Thats really WRONG for whatever their reasons are. 3.) if you're leaving the hospital to go home arrange your own transportation. 4.) some of your basic doctors in the mile Bluff clinic are kind, hard-working docs. 5.) UW Health clinic in the basement also has some great specialist who come there. They don't have every specialty come there I can't say for sure which specialties they do have other than I know they have an oncologist who comes there one day every other week or maybe now its every week. I know they don't have a hepatologist that comes there. If you need a specialist call and ask, which ones they have and how often they're there. 6.) at least they have the good sense to send you to a great hospital if you have something that's complex or requires specialists So I said a few things that were bad and at least a couple that were good. 7.) they don't use Epic for medical records. They use a primitive system called MHealth that does not interface in any way to epic so after they send you to university Hospital or Meriter Hospital those facilities cannot pull up your records. They have to manually send them to the hospitals in Madison that use epic. This is a real problem. 8.) my brother went to this hospital twice the first time they sent them to Meriter in Madison cause his liver and kidneys had shut down after his chemo reacted with the antibiotic they gave him for pneumonia. He was in Meriter hospital for 25 days, then 2 months in rehab so he could be walking again. He went home, was there for a week, was sick with pneumonia again, fell, and was taken back to the hospital. During his approximately weeklong day, the hospitalist decided to evaluate him and he decided that they should take away his assigned POA for Healthcare, which is me. Now I have been with my brother almost every day since he went to Meriter hospital. Most days he would not be able to pass a cognitive test. Once or twice he gave up the wrong address for where he lived and that's just one example - his kidney and liver damage were so severe that they didn't think he would live initially and specialists from UW Health that saw my brother at Meriter said it could affect his mental capabilities for many months or possibly even years but this idiot doctor decided he knew better based on one or two tests that he should end the POA for Healthcare.. yes, my brother has rare good days where his mind is all there but it's not consistent. I would love for it to be consistent. Now so that I can take care of my brother I need to find two doctors to certify that he's not capable of managing his own health so thank you very much, hospitalist from mile Bluff. I don't even know his name because he couldn't be bothered to call me back even though I asked more than once. I would give their chemo infusion unit, four stars, but the hospital two stars, and the administration one star because i left messages for them and they couldn't be bothered to return my calls. read more

Hit and miss. Billing dept. is horrible. Only act in town and surrounding area so pretty much stuck stuck They do not always work with other medical places without a hassle. Lots of phone tag and not always great followup. read more

We received a bill 3 years after the fact and also when going for a physical which is cover 100% by insurance found out it was not because they do not code these correctly. This was my letter to Mile Bluff before they then sued me. Very unprofessional business. We are not sure what to think of the enclosed bill that took nearly 3 years to show up in my mailbox. My first thought is that if this was sent to us back in 2022 (when we had different insurance and when the appointment actually happened) that it was PAID in 2022. I don't recall getting papers from the insurance company (like I always do) indicating what I owe on a particular appointment. So when you get no statements from the insurance company and no bill from the clinic in the mail that usually indicates the appointment was COVERED, and now your just trying to get additional money out of us. My next thought is why would this take 3 years. My husband was in your clinic in 2023 and 2024 for a physical and when those bills were sent there was no indication of owing money from 2022. And by the way the physicals were not billed (coded) correctly either. Seeing this took nearly 3 years to show up; I feel I now have nearly 3 years to try to dig up credit card statements and bank statements to see if I did pay for this bill back in 2022 or what the case may be. If this is even lawful to send a first statement (bill) after this amount of time. Could be a very long process as we no longer have that insurance. read more

Billing department is probably the worst I've ever dealt with and should honestly be considered malpractice. You WILL get double charged and they WONT send a final notice because they are eager to send it to collections so that the "problem" is no longer in their hands. Honestly don't see how this place is opening a new location in Mauston because they suck but the double dipping helps explain it. Keep record of your bills paid. They are banking on you trusting the faulty billing system. KEEP RECORD OF EVERYTHING. Ran about as well as the Walgreens in Mauston and care about you just as much which is very little to none. Go to Tomah or Madison, trust me. read more

My father sees a doctor in this practice and has SEVERE chronic pain. His doctor and his doctor's nurse fail to call in his prescription almost every renewal period. My father then has to call several times and neither the doctor nor nurse EVER returns my father's calls. He even had to drive from his home to the location to ask if they would please call in his prescription. read more

Mile Bluff Medical Clinic Massage Incredible first time experience. I've had many a massage in the big cities and this was by far the BEST! First Christmas my husband gave me a Gift Certificate for a 60 minute massage. Natasha was Outstanding. Very EXCELLENT Personality and strong firm hands. Worked whole body and focused on my stressed points. Room was warm comforting and peaceful. I feel like a million bucks Filled out need to know information and it was Awesome. See for yourself it's worth every moment! Thank You read more