We drove from Wisconsin to purchase a horse trailer with living quarters. It had been communicated from Mile High Trailers to us that the trailer was 'ready to go' as of Thursday, and we would be picking it up on Saturday am. We drove the 16+ hours from Wisconsin to Kiowa with the expectation that the trailer had been gone through as was detailed by the salesperson. Pulling into the lot Saturday morning, they were trying to find keys that worked for several of the locks on the trailer. The main door into the living quarters was 'replaced' that morning, as the key was missing in action. The keys to the drop down windows and one of the under manger compartments: also missing. None of the systems had been gone through (AC, heat, water pumps, plumbing, holding tanks: none of them). The trailer was still winterized. The roof in the horse area of the trailer had significant hail damage, which was never once disclosed to the buyers. It took three hours to go through most of the trailer to check the systems, as the salesperson did not know how the systems worked or where they were located in the trailer. We asked if new locks/keys could be ordered and sent to Wisconsin to replace the locks that they did not have keys for and were told 'just to take it to a locksmith, they can probably help'. Finally, at hour 3 paperwork was started. That took approximately 45 minutes. We were told on Thursday by the salesperson the trailer bearings would be repacked Friday am for the trek back to Wisconsin on Saturday. After finishing the paperwork, I asked if the task had been completed and was told it had not been. At that point, the salesperson took the forklift out to the trailer, which was now attached to the truck, and lifted up the back of the trailer in order to pack bearings. 35 minutes elapse, and he is still working on the same tire. He is on the phone with someone trying to figure out how to pack the bearing. He disappeared back into the building for a bit at which point the person who was buying the trailer went to find out what the hold up was. The salesperson could not get the grease into the bearing, he said it just wouldn't go. It turns out there wasn't a tube of grease in the grease gun..........So I can understand why the grease wouldn't go in because there wasn't any being put in. We've now been at Mile High Trailers for 4 and a half hours. We ask the salesperson to just put the trailer back down and the bearings will be repacked once it is back in Wisconsin. We pulled out of the lot, turned one corner, and a window flys open and the living quarters door flys open-they won't stay shut. These are two locks that were replaced by Mile High that morning because they couldn't find keys for them. It also turns out that the trailer breaks didn't work. At all. Zero breaking on the trailer. It was stated in writing from Mile High that 'everything worked' on the trailer, including, and specifically, the trailer breaks. They were apparently never tested. We turned around after making it less than a mile down the road and brought the trailer back to see if they could find the break issue and fix it. As the salesperson was testing the breaks, the grey water tank under the trailer started to leak. We unhooked from the trailer, left the paperwork, retrieved the money from the office and left Mile High Trailers without the trailer. The service was maddening. The buyers were lied to about several important aspects of the trailer. We spent 34 hours on the road to come back to Wisconsin empty-handed. If at the very least Mile High would have said on Thursday that it was going to take a few more days to go through the trailer before it was ready to pick up and then do the work they said they had done and were going to do, that would have been worlds better than the experience we had. I would never recommend Mile High. read more
