1. Miles Douglas R MD

    1. Miles Douglas R MD

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    Cold Spring, KY

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    Miles Douglas R MD

    5.0 (1 review)

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    Pediatric Associates - Cold Spring Location

    Pediatric Associates

    2.4(5 reviews)
    0.0 mi

    Pediatric Associates has 3 offices: this one in Cold Spring, one in Crestview Hills, KY, and one in…read moreFlorence, KY. The Cold Spring office is our primary location, but this review is also for the practice overall. We have used Pediatric Associates from my son's birth (he is now 16 months old) and have been well pleased with our experiences for the most part. We've seen several different physicians over time--the advantage of a large practice is you can generally get in with short notice for sick visits, but there's also no guarantee that you will see the same providers every time. Dr. Vance is our son's primary physician and we've found her to be very knowledgeable and caring, especially as brand-new, first-time parents. I have also really appreciated that she's been willing to work with us on different things--in particular, on a slightly delayed vaccination schedule. Other practice features: It's nice to have the option of talking to a nurse during business hours without an appointment for a quick question or to help decide if coming in is necessary. For either the nurse line or scheduling, I'm usually either able to speak with someone right away or receive a call back within 30 minutes. They have some useful health information on their website, but it would be nice to actually be able to access medical records securely on-line. The practice has worked with my insurance pretty seamlessly for the most part; there was one slight over-payment mix-up once, but the amount was credited back for a future visit. More extended hours would be nice, but the Crestview Hills office does offer Saturday morning hours for sick visits (walk-in only).

    I didn't actually go here but from my interaction on the phone, I would never take my child here…read more I was trying to track down a form and someone accidently gave me the number for this office thinking it was the pediatrician I needed. I called and left a voicemail and someone gave me a call back. She scolded me for not leaving a birthdate in my voicemail and kept interrupting me when I was trying to give her the information saying that she can't do anything unless I give her all the information she needs. Then when she couldn't find my child she asked who the Dr was. I told her and she replied that no one by that name works there and asked why I would call them. I said I was so sorry, someone had given me their number, I didn't realize I was calling the incorrect office. She then got really angry and kept asking who gave me the number. I get that a call that didn't go anywhere can take time when your busy but you are working with customer service, don't get angry at people for honest mistakes.

    Miles Douglas R MD - physicians - Updated September 2026

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