Excellent lesson program and great retail selection. PRS, Yamaha, Fender, Martin, and much more!read more

Much higher quality and atmosphere compared to guitar center. The choices available at the store no…read morematter what musical category, its quality.

I love Kramer's piano. I've been taking piano lessons for a little over a year and a half. Sarah…read moreLeamy is very patient and helpful. She has taught me a lot. I still have a ways to go but I'm way better then I was when I first walked into the lesson room. I recommend Kramers piano to anyone who wants to learn an instrument.

Got a used electric yamaha at a good price and EXCELLENT customer service to find the right paino…read morefor our beginner's needs. Highly recommended.

I purchased an instrument from this store to gift to my son. I asked the store associate if I could…read morereturn it, if his interests changed between then and a couple of months later, since it was the last one they had. He said I could. About 2 months later I tried to return it and was finally successful after 2 trips and talking to multiple staff in person and on the phone. They said their policy is 30 days, so make sure you are absolutely aware of that before purchasing anything, even if they tell you differently.

Ordered things for my kids for band camp on July 5th, paid for 2 day expedited shipping, its been…read more11 days no notifications of shipment. Call in and i am told i cannot file or complain until after i receive the the items i purchased. So if they are lost and never arrive i guess im not supposed to call and inquire as to what the delay is. I responded with that is the stupidest statement i have ever heard. The lady then took it personal and said i called her stupid, no i said the idea of waiting 2-3 weeks a month to call in and see where my stuff is, borders on asinine. She then doubled down, and reiterated the statement, so i doubled down and said it was F***ing stupid. She got mad and hung up. Would not recommend doing business with unless you have weeks months to wait, dont mind driving to said location to ascertain where your items are and or if you enjoy trying to understand the person on the other end of the conversation.

Mr. Dye has tuned my Baldwin R Artist Grand and also repaired a noisy sustain pedal. I have found…read morehim to be highly competent and professional. Mr. Dye's knowledge, skills and competitive rates make him the perfect resource for keeping my piano in tip-top shape. I would highly recommend him for piano tuning and repairs.

From the owner: * Piano Tuning* Action Regulation* Voicingread more

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!