Me and 4 friends just left the place after ordering the 16 pieces mixed, and 6 thighs. The…read moreseasoning is bad, the chicken is boneless and has a weird flavours. If you want to eat fried flower this is the spot. The fries are good. They have cheap sauces for dipping and cheap ketchup. The place is also a bit dirty for a restaurant.

Holy shit is this chicken ever good. I'll take this over…read moreany of the other fried chicken chains (KFC can SMD!) Boneless thighs combo is really tasty. Not greasy at all - just scrumptious. Perfectly seasoned. Fries are decent but not sure they are fresh cut. I think this would stand them out even more if they were. But perhaps I'm wrong. 100% will return.

I can't say that I eat at Swiss Chalet all that often, but when I found out that all Swiss Chalet…read moreand Harvey's restaurants were offering 50% off for all healthcare workers and first responders from March 20-27, 2020 amidst this COVID-19 Pandemic, it was an offer that I couldn't pass up (thanks, Mary T for the heads up about the promotion). Since all dine-in is closed due to the pandemic, it's takeout or delivery only right now (today is March 23, 2020). The 50% off promotion only applies to takeout (walk-in only, no phone or online orders) and drive thru (but this location does not have a drive thru). You need to show them your ID Badge. For a limited time, they are offering jerk chicken (!) so I had to give it a try. I got the Jerk Chicken Family Pack (regularly $35.99 - but only $18 with the discount). This included a whole chicken, 4 sides (I got 2 fries and 2 steamed vegetables, I initially wanted 2 garlic green beans, but they didn't have any left), 4 rolls (I got 2 white and 2 multigrain), grilled pineapple, coleslaw, and Chalet sauce. Full disclosure, I went home and put the chicken and fries in the oven for half an hour. I stir-fried the vegetables with the grilled pineapple. I brought the Chalet sauce to a boil. I re-toasted the buns, and yes, I even heat up the coleslaw - more on this later, lol. I can't afford to take any chances, so yes, I essentially re-cooked everything, but get this, everything was still pretty tasty, even the coleslaw, haha. The jerk chicken was pretty mild. Let's just say it was North Americanized Jerk Chicken, but you can't expect authentic Caribbean flavours from Swiss Chalet! Still it was tasty and had the tiniest of spicy kick. The meat was tender and practically fell off the bone (might be due to my additional roasting, idk, lol). The fries were crispy and delicious. The grilled pineapple and steamed vegetables were good. I liked that they weren't oily/greasy. I got a larger serving of coleslaw and also 2 smaller servings of coleslaw. I've never had warm coleslaw before and at first it was weird, but it definitely grew on me. I might just heat up all my coleslaw from now on ;) The rolls were standard rolls from frozen. Nothing remarkable. The Chalet sauce was good, a bit more runny than I remember, but still good for dipping fries in. Service was very friendly and efficient. I waited maybe 10 minutes maximum. I was very happy (for myself and infection control purposes) that I was the only customer there the entire time, except for an UberEats guy who came in for a pick up, we were able to maintain social distancing at all times :) I was there early, so I'm hoping for their sake that they have more business during times when people normally eat. The pay terminal has been moved so it's far away from the cashier. The only thing missing was a hand sanitizer dispenser near the door. I think they should install one. I was happy with the food, and I think the 50% offer is such a nice gesture. Kudos to their marketing team, because I definitely have a more favourable opinion of Swiss Chalet and Harvey's now. This location is in the Fairlawn Plaza across the street from Carlingwood Mall. The takeout section is separate from the dine-in restaurant (separate entrance and completely walled off). Harvey's is next door. Lots of free parking in the plaza.

I am a longtime customer of Swiss Chalet and normally I have no complaints, I love their food. But…read moretonight I ordered from them and after waiting an hour for my food, it never came. After calling the restaurant three times and having them assure me it was coming, and three calls to customer service where I waited on the phone for 10 minutes or hung up because it was clear I wasn't going to get through to anyone, my food never came. I waited for three hours, and every time I tried to talk to someone, they did nothing. This was by far the worst fast food experience I have ever had. Please do better Swiss Chalet.

This is the spot if you're looking for the American breakfast in Ottawa. It's affordable and it…read moretastes good. -1 star because they don't have maple syrup

We only had 40 minutes to run in for a quick meal. I got the build your own omelette and my husband…read morebuilt his own sampler. Know that some of the options for the sample do have extra fees but aren't listed in the menu. Amazing food and service!

Had my most recent experience been my only experience at this Harvey's I would have given it 2…read morestars, but I've had better experiences in the past, and I like the brand in general, so I'm giving it 3 stars. So my most recent visit was during the COVID-19 Pandemic. All Harvey's (and Swiss Chalet) restaurants were offering 50% off for healthcare workers and first responders from March 20-27, 2020, and it was an offer I couldn't pass up, lol. I went on March 24. Now because of all the measures put in place to try to contain the virus (i.e physical/social distancing), I couldn't really read the menu, nor could I see what was actually being punched into the cash register. I just trusted that everything would be correct. It was not. I wanted the chicken tenders, as I've never had them at Harvey's before. I thought they came in 3s or 5s (because that's how it is at Swiss Chalet, same parent company), so I said "5 chicken tenders, not the combo, just the tenders." The lady punched it in. Now I later discover that an order of chicken tenders is 4 pieces for $5.99. I feel that the lady should have informed me that a standard order was 4 pieces, I feel that that would have been good customer service. Instead she punched in the standard order for $5.99 and then charged me an extra $1.70 for the additional piece. I would have just gotten 4 pieces had I known. Ok, whatever. But if you're going to charge me for the extra piece, you should give me the extra piece! When I opened up the box at home, there were only 4 pieces, even though I paid for 5 pieces! I also ordered 2 apple pies, which I later learned were $1.99 for both. So I displayed my work ID badge for the 50% discount and she acknowledged it and went on to charge me $6.59. Since I didn't know the prices of anything, I just paid it. She took the receipt and put it on the paper bag for the guy to process my order. The guy put my stuff into the bag and then the receipt into the bag and put my order on the counter. I grabbed the bag and hightailed it out of there before other people could enter the store. When I got home, I looked at the receipt and saw that the math was wonky. So it was $5.99 for 4 chicken tenders, $1.70 for an additional chicken tender, and $1.99 for 2 apple pies. Then there's the 50% off promotion (which is supposed to apply to your entire order) which is listed as -$3.85. Now 50% off my entire order should be -$4.84. Listen, it's not a big difference, and I am very grateful for even getting a discount, but I feel if you are going to do something, you should do it right. And also not forget to give me something that I ordered and paid for! As for the actual food that day, it was ok. The tenders were more batter/breading than actual chicken, and the pies were more crust than filling :( At least the chicken was real chicken breast and not reformed ground chicken with mystery ingredients. Full disclosure: I stuck everything in the oven when I got home, just in case, as I can't afford to get sick. Although this behaviour could potentially dry out the food, it would not alter the crust:filling or breading:meat ratio, so my critique still stands. Kudos to Harvey's Head Office for their gesture to show appreciation for healthcare workers and first responders during this Pandemic. This location just dropped the ball on a few things. This location is in the Fairlawn Plaza, across the street from Carlingwood Mall. It's next door to Swiss Chalet. Lots of free parking in the plaza.

Great service and great food. We enjoyed our lunch of assorted tacos and brisket loaded fries…read more Check the website for current location. Would I return? Yes Would I recommend? Yes

Walked by and decided to pop in to check it out. The space is gorgeous and they're open for indoor…read moredining, they have a patio and they also do take away. There looks to be sanitizer at multiple locations in the building. The tables are extremely well distanced. I ended up ordering a flat top cheeseburger as I wasn't super hungry but wanted to try out their food. They said come back in 20 and I did a walk around the neighbourhood and returned to a bag of food. The staff are extremely friendly. Inside the bag was a box that had the cheeseburger and home made chips. The cheeseburger was really good, on par with a lot of the new gourmet burger joints in town. I'd say the cheeseburger was a 4 and everything is a 5. I'm going to give it a 4.5 and round up. I'm definitely going to come back to try some of the other food and I can see this place getting a full 5 stars in the future - 5 star cheeseburgers are extremely hard to come by :P

This place is hard to review. Food - Great…read moreVariety (Vegetarian/Vegan) - OK Price - Not cheap Service- super slow to bad Regarding the service, not only we waited a long time for each order. Plates didnt come in order and worst kids orders (burger with no sauce which should be very simple) came last. The cakes came out 20 min AFTER the coffee etc. Now the place was half empty so no excuse. The food is delicious but the overall experience was not good due to the service.

I placed an order. The chicken came way too crispy and the edges of the pizza crust were burnt. I…read morecalled customer service. He said this was the restaurant's way of normally cooking their food. I was offered a five dollar credit which I declined. I am a long time customer. I will not order from here again. Do not recommend. Careless preparation and customer service.

I love the pizza from this location so much that I drive there to pick it up. I have to because If…read moreI call in my order, it defaults to a different location, and it's not as well made. Also, they mess up my order EVERYTIME. I call to let them know, and they always offer to bring me a new pizza, but sadly the rest of my family has finished their pizza and chicken and fries by the time the replacement pizza arrives. I end up eating alone. Not fun! I refuse to order over the phone or online, I just can't risk it. I'm looking for a new place to order from for the times I can't/don't feel like driving there. 1stWP I know. But if you're going to offer a service, do it well. Note that I have asked specifically for the number for this, my fav location, but they won't let me order directly. I've been getting pizza, loyally, from this location for 10 years! You'd think they would make an exception... if you're reading this Gabriel's staff, please help a family out!

I had a gift card for Red Lobster so I decided to give it a try. I've been here once a few years…read moreago. My experience was okay. Good service, plenty of parking. I wanted to try the ultimate feast. The crab legs were my favorite item on the dish. I thought the lobster was kind of rubbery. I didn't really like the breaded shrimp. Might come back here in the future.

Just got delivery order- the admirals feast- have looked ev in past months to find fried clams-…read morethis is why I ordered this - everything so fresh and delicious es loved the fish This dish is pricey but got it because it's my birthday next week