Have always used this store for all my family keys needs. Last 20 years…read more Paul Ferrara

Backstory: we recently added a digital lock on our side door. That lock was difficult to rekey, so…read morewe rekeyed out front door to match. So, we needed new house keys. The Universe has a perverse sense of humor and our problems started. I had a "vanity" key pattern I really liked. I found something close. Got it cut at Lowes. It worked in the new side door lock but not the front door. Then we discovered that one of the keys that came with the new lock also didn't work in the front door. I ordered a keyblank like the one I prefer. We tried a (different) locksmith in Everett. He cut the key, it didn't work, he declared the blank "junk" and said "throw it away. He cut me an aluminum key; half of the teeth were missing. We also had a lot of communication problems. We tried another Everett locksmith who claimed they had a blank like I wanted in stock. They didn't. I was frustrated. Today we tried Everett Lock and Safe. They: recut and filed the two almost-working keys to work in the front door AND cut me two working keys with the blanks I like. Extra points for no communication issues. If we need a locksmith or to have another key cut, this is where we will go! 10 stars!

hes soooo weird! he hung up on me! I was just getting quotes I needed him in emergency!read more

This guy is weird. Hung up on me twice. Needed to get in my mom's storage unit at her condo and he…read morewasn't having it . My gawd what is wrong with people?

(cross-posting from my google review!)…read more David is a total genius with cars and such a genuinely kind person. I needed to change the locks on my car after the spare key was stolen. I did the usual thing: looked up reviews, sent out requests through Google and Yelp, and got back a flood of responses and calls. It was overwhelming, but after speaking with a few companies, David immediately stood out. He was the only one who came across as a true expert, and he freely shared detailed information just to be helpful, even before I'd committed to working with him. I got a great vibe right away. Even though I live in Seattle, I drove out to his business in Sammamish to get my car worked on. Because of the particular situation with my car, he had to order parts and went 1000% above and beyond throughout the process. I trusted him with my car, and the service he provided was just outstanding and the best car experience I've ever had. He got the job done perfectly, and his communication every step of the way was fantastic. It was also clear just how passionate and skilled he is at his work - to the point that other car service shops will call him for jobs that are too difficult for them. I would recommend David without hesitation to anyone, and if I ever need car work done again, he will be the first person I call. He's not just running a business - he's an honest person who clearly has a passion for cars and will become an expert at anything. He truly cares about his customers. Thank you so much David!

David was quick to respond, pleasant to interact with, provided timely service, and provided…read moreservice at a price that I thought was completely reasonable. I would highly recommend using his services.

Friendly. Great service. Got it done…read morequickly..............................................................,,,,, ........................................................,,,,, ........................................................,,,,,

Do not use this business for anything other than simple (house, mail, locks, etc.) key duplication…read more They advertise that they can duplicate car key and fobs but this is very misleading. I came in on August 1st to add a Subaru remote head key (key with built-in fob in the head). They did not have them in stock and had to order one. I paid $300 for the keyfob and for the programming of the keyfob. They took my name and number and said the key would arrive in about 3-5 business days and they would contact me when it came in. I had received no communication and came in on August 16th. After not being able to find it for about 30 minutes, they finally found it. I spent about 2 hours there while they tried different tools to get it to work. Finally after it was entered the technician said that the other key I had brought in now had its fob disabled and they had to re-enter it. This was the first time they had mentioned anything about the process disabling my other keys. I told them that I still had another key at home and asked it that one was now disabled. They said yes. So, after waiting over two weeks with no communication I now had one key that wouldn't work at all at home, one key that would turn the ignition on but the fob wouldn't work to unlock the doors, trunk, etc., and one key (the new one) that actually worked. They said to come back next week with all three keys and they could easily program them all. I came back today with all three. The technician was not able to program the fobs to work; he was only able to get the third key so that it could start the car. He said I had to go to the Subaru dealership to get codes for the other two keys and come back, for a fourth time. As of now, I have one key and fob that works and two (the original two) that only work to start the car, their fobs do not work. I asked for a refund since they clearly cannot perform the work requested and they refused. I am not entirely confident on what the problem is; either the employees working are not trained or are lacking the experience to perform the work, or the business is advertising a service they can only partially complete. Either way, stay away from here.

We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

Took some key blanks I bought off eBay for my vintage Mercedes to get extra keys made. Turns out…read morethe blanks I had were the wrong ones and they didn't have the right ones in stock. But a lengthy search found blanks that did work and I was able to get my spare keys at a reasonable price. Totally satisfied!

Incompetent and Unprofessional. Took a set of simple car keys (old school classic) to have copies…read moremade. The first attempt to have them copies by a young woman at the Bothell location (who was unfriendly) resulted in not working on the car. I came back the next day and a young man attempted to fix them. Again, they didn't work. Not only that, but my good master key that opened the trunk, now didn't work. Obviously he copied the badly made key to my good key. I called up Chris, who went round and round with me saying that this type of thing can happen and using ridiculous word salads. He said to fix it, they would need the lock cylinder in the car and that they would have to charge me $170 diagnostics fee, either in person or if they came to my location. After talking in circles with me and me telling him that I would not pay the fee because he ruined my keys, he said to bring them back and they would fix them. Of course, they could not because he ruined the good key! So now I had to remove the trunk lock cylinder out of my classic car, which is not an easy process. Requires removing half of rear interior to gain access to trunk which is locked and can't be opened because they botched the job and ruined the good key. So I came back again the next day with cylinder, only to be told to go to their location next to Fred Meyers In Lynnwood, because the woman in Bothell didn't know how to fix them and said Chris would do it at the other store. So I went to the Lynnwood shop. They acquired that shop recently, which I always had quick and quality service on copies made prior to the new Wise Locksmith ownership. I wait in line for 15 minutes, while 2 people, one being Chris, are slowly doing something for customer in front of me. When it was my turn, Chris, acted like he never met me before and made me retell the story and the make of the car etc. I give him (against my better judgement at this point) the lock cylinder to fix the keys. Now he says it will take the rest of the day to fix the keys. I come back later in the day and he finally has the keys. He made 3 copies. Says they work. Proceeds to show me the keys will turn the cylinder...the first key he puts in won't work....so he goes back to grinding, hammering (yes, hammering) and filing by hand for another 5-10 minutes. In the meantime, while I'm waiting, I'm subjected to listening to VERY LOUD Rap music blaring from the overhead speakers. The Rap is very racist type with lyrics that constantly say the N word over and over, along with ho this and ho that. Very offensive. Listen to whatever you want in your own time, but why would you subject customers to that crap. Finally he gives me the keys back. Now I get to go home and spend a couple of hours putting my car back together. Because it is a 54 year old car, metal is old etc. While reassembling latch, which hasn't been off of car for that many years, the metal fatigues and breaks where it mounts on one side. Summary. All I wanted was 2 copies of old school replica keys (that cost money and freight). In return, I got 3 days of hassle, wasting gas, driving back and forth, disassembling my car, and putting up with absolute total incompetence, rude and arrogant phone conversations, dismissive and unfriendly interactions with employees at both locations. This cost me quite a bit of money and time running back and forth, and now I have a broken mounting bracket inside of my trunk lid that I don't see how you can get in there and weld. Potentially may need another trunk lid and painting/bodywork, which will cost at least a grand. All I wanted was 2 simple copies of simple low tech car keys. I would recommend driving for 50 miles somewhere else than to take even the most simple Locksmith 101 tasks to this outfit. I've never written a Yelp review ever. But the way I got screwed on this deal, with absolutely no remorse on their part....I signed up just to do this review.