I had my first appointment at Dr. Irby's office today and I was very impressed. Everyone that I…read moreinteracted with (the front desk receptionist, Ashley the hygienist, and Dr Irby ) were all kind and welcoming. I was there for a limited exam and luckily they were able to do same day care. They were very thorough. I look forward to becoming a regular patient at this office.

I am thankful to have received care at Irby Dentistry on Friday (September 19, 2025). I had…read moreexperienced a worsening tooth injury the day before (September 18) that needed immediate alleviation. I was able to book the appointment within the day of the injury. I was in great pain upon arrival at the visit. I received compassion for the state of pain that I was in. After experiencing great physical pain for the better part of a week, the staff's kindness contributed greatly to fixing the injury well before it was physically resolved. Thank you Irby Dentistry!

Dr. Alouf is a phenomenal doctor! He is warm, knowledgeable, compassionate and a very talented…read moresurgeon. I felt so comfortable working with him and am beyond thrilled with my results! I sent before and after pictures to all my friends and they are all wanting appointments! His staff (Anesthesiologist Dr. Steve, Amy, Tracey, Stephanie, Amber, Helen, Kailey, and Bella) were all so friendly and took great care of me every step of the way! I had a fantastic five star experience!

Stacy was awesome!!! She took my temp before entering the building and asked several questions to…read moreunderstand my skin care needs! Thank you for a wonderful chemical peel I will be back!

Dr Richard Anthony is a life saver. I chipped my bonding on my tooth today while chewing on a pen…read moreat work. It was one of my front teeth and it looked terrible. I called Dr Richard Anthony's office and they scheduled me for the very same day, making sure that they could fix it for me ASAP. I really appreciated that!!! I'm really happy with the way he fixed it! Thank you!

Excellent Practice. Great staff. Professionally. I have been a patient for 20 + years.read more

This is a unique dentist office from ones I have been in before. It seems small and unassuming from…read morethe outside, but is spacious inside. as a new patient they do a full series of X-rays, scans and pictures. I have a problem with my mouth not staying numb with most dentist offices. They heard what I said and knew how to take care of the issue. It was the first time in memory to receive dental work without the fiery pain of hitting the nerve.

office experience- waiting time. For a visit with the dentist be prepared to wait at least an hour…read morepast your scheduled time. 70 minute wait today, no apologie. got up and left the dental chair, ran into the dental assistant on my way out .., busy chatting with 3 other colleagues. talented dentist but if you value your time you may want to reconsider.

Have been coming to this practice since I was in elementary school (almost 20 years!) and have…read morealways been treated with great service and expertise through Dr Hutchison

I am basing this review on my experience as a middle-aged female back in the early mid 2000 period…read more According to Roanoker Mag., HHFD is always voted sky high, so it must be good, right? We were looking for a new dentist after our old one retired, & he was the best in the Roanoke Valley & sold his practice to Dr. Harvey @ a diff location. I digress. We received a mailer stating free x-rays for new patients by Hunting Hills Family Dentistry & my husband & I decided to give them a try, even though it was a 40min drive & one must make a U-turn to get into it. I made the 1st appt., thinking I would hv a regular 6-mo checkup, free x-rays, & cleaning on that 1st day. I checked in, gave all of my insurance info & dental insurance to a lady that was designated for that. I was then told to wait until my name called. It was called, a nice, very young girl looked at my teeth & used the standard tools. Five to seven, maybe 10min tops. She said I was done & to go make followup appt, which I sadly did. Thought I'd get my teeth cleaned that day. At the next appt. my hygienist (forgot her name) was fantastic at cleaning my teeth. I can't remember if X-rays came before or after my cleaning, but Dr. Levine came in & looked everything over & apparently no cavities. I am led to a special lady (not the reception/payment desk) that has my info in front of her & is explaining "my dental plan" , patients be wary of this term. My retired dentist & my current family dentist office never used these terms. Apparently that first look I got by the very young girl cost $250 & wasn't covered by insurance. I should have never gone back, but I liked my hygienist for the excellent work she did. I also wanted a crown or veneer put on the 3rd uppr L tooth bc of tetracycline staining in 60s. I went for that appt. & some lady, I figure an assistant, was telling me how horrible my excellent work by retired dentist was!!! I told her none of the work he had done, had ever come undone, & I still have the original six upper porcelain veneers 41yrs later with no problems whatsoever bc I take care of my teeth & he was such an excellent dentist w excellent hygienists/assistants. Dr. Levine shows me the "tooth" coloring chart & I select the best one that matches the other front teeth. Long story short, they gave me the wrong color, & I told the lady from before. Her words "we gave you the correct color, it's just the light that makes it look different". Dr. Levine comes in & I tell him, & he actually checks & says they did give wrong color. I say I want that free, but will pay for the labor & he agrees. The lady is gone, & Dr. Levine was called away. Since the walls are paper thin, you can hear everything. A young sounding woman is complaining (to whomever?) that ever since she got her implant, she's been in excruciating pain, & nothing but problems, & wants it out today! The calvary was called, & many ppl had to march right behind me in the aisle to get to the room next door. Dr. Levine came back, & so my eavesdropping was interrupted. I scheduled the appt. for the correct color veneer. My husband never had any problems, never had that 1st "evaluation exam for $250" just got his teeth cleaned. I decided to cut my losses & keep my see-through incorrect yellow veneer. I liked Dr. Levine a lot, but that unshaven stubble made him appear unclean & that bothered me. I also liked the hygienist a lot, but in the end, the hassle of getting there taking 40mins, + the U-turn, hearing probs a person has with pain w one implant, were enough to make me look elsewhere. Also, family dentistry like the old days is vanishing. Most around this area are predatory dentists that train their staff to suggest all kinds of unnecessary procedures. If you go to a place that hands you a "treatment plan" costing thousands of dollars, run! Ask neighbors, friends, & relatives. Drive up & down streets & look for family dentistry, not cosmetic! Also very important is to look up your dentist & practice name in the Virginia Dept. of Health professions & you can see any disciplinary actions taken against them & also any settled lawsuits. Do this for all of your doctors & specialties like ophthalmology, dermatology, oncologists & radiation oncologists. They aren't kept for perpetuity, so print them out & make copies. The rating of 2 stars was for the friendliness & courtesy of reception area & the ease of making appts. Also the waiting area was very nice back then & they had an excellent choice of current magazines for patients to browse through.

Just completed my first visit for a cleaning and exam. I will definitely be back. Highly recommend.read more

I have been a patient of Dr. Midkiff for over 30 years. The staff is amazing and friendly. You can…read moretell they love their work environment. Lots of love in this group of people. When I go, they feel like family. Dr. Midkiff is the best dentist. Danette and Sandy are the hygienist and are awesome too! I wouldn't go anywhere else.

Dental staff do not understand contract requirements for participating dental insurances. New…read morestatements confusing. Staff not taking $ off based on third party dental insurance contracts. Only 2 staff members knowledge (Tiana and Elizabeth) understand dental insurance allowables. Front office staff rude, very ugly attitude experienced in Botetourt office specifically. Overall I've used this dental practice 30+ years but have now moved my family. Would not recommend.

I really enjoyed this dentist office. Myself and my whole family went here and was always happy…read morewhen we left. But now I hace a different outlook on the place. The office manager Denise kicked my 17 year old daughter out because my daughter had covid and I had to reschedule her appointment, I missed the next appointment because I didnt know I would be stuck at work unable to use my phone 24 hrs in advance. I submitted a reschedule appointment online and never heard anything back. They never let me know we had a new appointment, no confirmation appointment, no phone call. Nothing. She was very rude and now I will be pulling my whole family out and taking my business to another dentist.

Staff is very welcoming and helpful.i was very pleased with the work I had done…read more I would recommend anyone to visit this dentist.

The practice has been very accommodating for the extensive dental work needed. Office staff is…read moregreat. Highly recommend

Sometimes my relocation to Roanoke from Austin 2 years ago has made me feel as out of place as an…read morealien who has crash landed here from the Andromeda Galaxy--and I should know, I'm the author of a nonfiction UFO-aliens book (2014) decades in the making that deals with crash retrievals of extremely advanced off-world vehicles with biologics onboard (yep, your Congress people aren't all cracking up when they give you TV sound bites of their shocking possibly soon to be disclosed sensitive intel). But I digress. I'm still grateful to have blundered into the Henritze Dental Group, their integrity is positively stellar, they make this TX outsider feel at home--and my visit yesterday for a potentially painful 90 minute Deep Cleaning/Scaling procedure was again blessedly Pain Free. My excellent dentist John Fitzgerald's dental assistant Melissa is a superb technician with a bubbly sweetheart of a personality, she's wonderful to be around. I've insisted on being in her friendly and very capable hands from here on out. She's a gem. PS: I posted a 5-Star positive review of HDG on Google months ago, but G wouldn't allow a second review, so here I am.

I had such a great experience with an extraction and evaluation of my needs to get my smile back…read more However the overall problem was the lack of clarity between the front desk and the dentist. I was x-rayed and the dentist was very kind. He went tooth by tooth and had his assistant type up a 3 tier plan for each tooth and printed the plan out. He explained that even with insurance it would be expensive but he could save me From dentures. He said there were no limits to financial payment plans that suit all incomes. That it could be extended for years so that I could afford it and not have to worry. I loved him and his assistant. Upon leaving the chair he handed me a copy of the 3 teir plan with the details and price estimates for each teir. I got to the front desk they said my Ameritus Platinum insurance wasn't calling them back. The lady at the front desk said "don't worry about it right now." Then she took the paper of the price estimates and the 3 teir plan that my dentist had worked so hard to put together and said "in fact I'll just discard this for you" and ripped up the detailed info that the dentist had given me for a reason. I figured they were all of the same page. I mentioned that there were 3 teirs on there and she said the next available appointment to start the process was 4-6 months away. Again the dentist seemed to know the urgency of my condition. So I left in shock. My mom later came in and asked the dentist why does my son have to wait til March for his work to begin? The dentist - the same one that saw me told her "oh he doesn't have to wait he can come in anytime" I had to return for another extraction. When that was completed the dental assistant said do you want to go ahead with the other teeth or just wait? I'm numbed up and unable to talk. She said before I could get an answer to her somehow, "you want to just wait? Let's just wait then" I didn't want to wait but I had no way to Talk and say no do it now please. She seemed like they wanted me out of there until later. Now the front desk is another person that insisted on payment. I mumbled that I was told of a payment plan and options. (I had yet to see any of the options available that the dentist assured me of). She said " well how much do you want to pay because you owe us $800 already. I think another lady said we still haven't heard from his insurance so they let me go" But the demands and late notices and texts continued to become more hostile and urgent. So I wrote and asked 1) where was the payment plan options I was promised? 2) Why was my insurance not working and why was I told not to worry about it then later told to pay up) and 3) why was my 3 teir plan ripped up and 4) why was I told front the front desk I'd have to wait 4-6 months then my mom was told by the dentist that I can come in anytime? Later I got a letter saying we can't treat you. Your attitude and rudeness will not be tolerated. I immediately walked into the office with my cell phone rolling and showed the front desk my letter. The dentist said all of your communication with us was rude. I said I was simply asking why nothing was done as promised. The front desk had their own set of rules based on who was working that day and that I was told about payment plans and never offered any, told not to worry about paying then harassed to pay, etc. the dentist said "well we can pull up your communications" I said good! It proves my points I wasn't trying to be rude but literally nothing was consistent between one person to the next - the dentist didn't seem to know what the front desk was saying. The other front desk lady didn't know what the First Lady had told me. The dentist seemed unaware that I was told to wait at least 4-6 months then told my mom to have me come anytime. I mentioned that the costumer is why they exist. And the customer had rights and in any business the customer deserves the benefit of the doubt. I'm reporting all of this to the state and to the BBB. Gaslighting a customer for being woefully inept in their communication and bedside manner is wrong. I'm sure teeth cleanings and occasional work is met with friendly smiles and service m. But if you have lots of work you need done, beware that even holding them to their word will result in being denied treatment and kicked out of their dentistry.