Sometimes my relocation to Roanoke from Austin 2 years ago has made me feel as out of place as an alien who has crash landed here from the Andromeda Galaxy--and I should know, I'm the author of a nonfiction UFO-aliens book (2014) decades in the making that deals with crash retrievals of extremely advanced off-world vehicles with biologics onboard (yep, your Congress people aren't all cracking up when they give you TV sound bites of their shocking possibly soon to be disclosed sensitive intel). But I digress. I'm still grateful to have blundered into the Henritze Dental Group, their integrity is positively stellar, they make this TX outsider feel at home--and my visit yesterday for a potentially painful 90 minute Deep Cleaning/Scaling procedure was again blessedly Pain Free. My excellent dentist John Fitzgerald's dental assistant Melissa is a superb technician with a bubbly sweetheart of a personality, she's wonderful to be around. I've insisted on being in her friendly and very capable hands from here on out. She's a gem. PS: I posted a 5-Star positive review of HDG on Google months ago, but G wouldn't allow a second review, so here I am. read more

I had such a great experience with an extraction and evaluation of my needs to get my smile back. However the overall problem was the lack of clarity between the front desk and the dentist. I was x-rayed and the dentist was very kind. He went tooth by tooth and had his assistant type up a 3 tier plan for each tooth and printed the plan out. He explained that even with insurance it would be expensive but he could save me From dentures. He said there were no limits to financial payment plans that suit all incomes. That it could be extended for years so that I could afford it and not have to worry. I loved him and his assistant. Upon leaving the chair he handed me a copy of the 3 teir plan with the details and price estimates for each teir. I got to the front desk they said my Ameritus Platinum insurance wasn't calling them back. The lady at the front desk said "don't worry about it right now." Then she took the paper of the price estimates and the 3 teir plan that my dentist had worked so hard to put together and said "in fact I'll just discard this for you" and ripped up the detailed info that the dentist had given me for a reason. I figured they were all of the same page. I mentioned that there were 3 teirs on there and she said the next available appointment to start the process was 4-6 months away. Again the dentist seemed to know the urgency of my condition. So I left in shock. My mom later came in and asked the dentist why does my son have to wait til March for his work to begin? The dentist - the same one that saw me told her "oh he doesn't have to wait he can come in anytime" I had to return for another extraction. When that was completed the dental assistant said do you want to go ahead with the other teeth or just wait? I'm numbed up and unable to talk. She said before I could get an answer to her somehow, "you want to just wait? Let's just wait then" I didn't want to wait but I had no way to Talk and say no do it now please. She seemed like they wanted me out of there until later. Now the front desk is another person that insisted on payment. I mumbled that I was told of a payment plan and options. (I had yet to see any of the options available that the dentist assured me of). She said " well how much do you want to pay because you owe us $800 already. I think another lady said we still haven't heard from his insurance so they let me go" But the demands and late notices and texts continued to become more hostile and urgent. So I wrote and asked 1) where was the payment plan options I was promised? 2) Why was my insurance not working and why was I told not to worry about it then later told to pay up) and 3) why was my 3 teir plan ripped up and 4) why was I told front the front desk I'd have to wait 4-6 months then my mom was told by the dentist that I can come in anytime? Later I got a letter saying we can't treat you. Your attitude and rudeness will not be tolerated. I immediately walked into the office with my cell phone rolling and showed the front desk my letter. The dentist said all of your communication with us was rude. I said I was simply asking why nothing was done as promised. The front desk had their own set of rules based on who was working that day and that I was told about payment plans and never offered any, told not to worry about paying then harassed to pay, etc. the dentist said "well we can pull up your communications" I said good! It proves my points I wasn't trying to be rude but literally nothing was consistent between one person to the next - the dentist didn't seem to know what the front desk was saying. The other front desk lady didn't know what the First Lady had told me. The dentist seemed unaware that I was told to wait at least 4-6 months then told my mom to have me come anytime. I mentioned that the costumer is why they exist. And the customer had rights and in any business the customer deserves the benefit of the doubt. I'm reporting all of this to the state and to the BBB. Gaslighting a customer for being woefully inept in their communication and bedside manner is wrong. I'm sure teeth cleanings and occasional work is met with friendly smiles and service m. But if you have lots of work you need done, beware that even holding them to their word will result in being denied treatment and kicked out of their dentistry. read more

Would not recommend. Informed me he would need a root canal. They took down the insurance info and told us they would file with them. They failed to inform us, until after the first procedure, that this would require several other very expensive procedures over the next few months. THEN, they waited until everything was complete to tell us that they DON'T EVEN TAKE OUR INSURANCE. $5000 later, and don't feel any better. NOW they're claiming there are more procedures needed. They are not straight forward about their care or the costs up front. There are other locations just as good that won't pull this on you. read more

I was with HDG from summer of 21 to March of 24. Dr. Anama and Dr Copeland were good. My Hygienist, Toshia, was the best ever. Terry the receptionist/phone was always polite. After a root canal out of town on 2/27, I called my dental office on 2/28 to get and appointment to have a simple filling over the canal system and also the cost of the procedure. I had changed Delta Dental plans where there is a definite cost code on the procedure that I would be billed. Much better than the plan with a maximum yearly allowable where cleanings and any other procedures are deducted from the maximum. After five days with no response I called back and got an appointment and was transferred to a young lady that told me it could take up to three weeks to get a cost estimate because x-rays had to be sent off, (not true) blah, blah, blah. Told her I was born at night but not last night. Did not hear back so I researched other Dentists closer to where I lived. On 3/11 I sent an email to Henritze cancelling my 3/18 appointment and requesting they send all my records to my new Dentist. That same day I received an email of procedure/cost estimate form which was a first I had seen since going there. I suggest they send it to everyone before arriving at the appointment. I like my new Dentist that's less than a quarter mile from where I live. From this experience I learned a lot about Dental and Endodntics billing versus contracts they have with Delta Dental, etc. You can review all dental claims (what's submitted by Dentists, whats paid to the dentists, etc) on your account with Delta Dental. I suggest you do that with any insurance you have, medical not just dental. read more