I've been there twice and each time the employee went above and beyond. Tonight it was John. He…read moretold me the problem with my vape, tried to find me a replacement and when he couldn't, he called his boss for solutions to my problem. John was amazing!

I left that place honestly frustrated and disappointed. The prices were already ridiculous, but…read morebeing told I only had five minutes to look around because I hadn't bought anything yet just made it worse. I've never understood how a business expects people to purchase something if they won't even let you take your time to look. It felt unwelcoming and honestly a bit disrespectful. When I asked the cashier why, he said it was the owner's rule--and that really said everything I needed to know. I refuse to support a place that treats customers like that.

Best customer service. Always a smile on their face and cool to talk to when I come. 10/10 highly…read morerecommend

I've been going here for a while great selection of items it's cheap they got whatever you need…read morepretty much would highly recommend

They always have what I need. Great selection of smokes, vapes and pipes. Staff is super helpful…read moreand friendly. It's my go to smoke shop.

I bought a disposable vape, but every time I used it, it kept firing even after I took it out of my…read moremouth. I was going to go exchange it right away, but didn't have time, so I went back a few days later. But they refused to replace it, making all kinds of excuses just because I came "too late"--for a vape that only costs $30. I've been a loyal customer for years, and all they offered was a $3 discount if I bought a new one... Don't go to places that don't care about customer service like this. The owner clearly lacks good judgment in running the business and has no sense of long-term vision.

only smoke shop. I will go to best around manny there is absolutely amazing. Always extremely…read morehelpful and very understanding and patient absolutely love him. Hope he becomes an owner one day. Absolutely great prices as well.

Wow. I've never been in a millennium smoke shop before but they have really bad reviews for all of…read moretheir locations around here. Shocking to me how companies can't fix their own problems when it couldn't be easier. Looks like an owner problem, can't figure out how to trust his employees to make the right decisions so they implement policy with an iron fist and no brain. Like most other people I look at reviews before going to a new place and I would not even consider going to a millennium shop if I weren't already sitting in the parking lot. I'm going inside. Let's see how it goes... I guess I gave to edit the review. Won't let me reply to it. I walked in the place was bright colorful and well laid out. It was really full of inventory, it looked great!. The curly haired dude welcomed me immediately when I walked in asked if he could help me. I told him what I was looking for they had it, in two different options, I bought both. And the price was smack dab in the middle of the price range I've seen. I'm going to change the review to five stars because it was a great experience. Should I go back in and try to return one of them first? LOL! No I'm not going to do that. Keep in mind the return policy is the major complaint I've seen. Hopefully they see my review and it prompts change.

updating my review since the problem is resolved. love this place, i always come here for coils and…read morewraps.

Updating my review. Came into the store and the person working wasn't as friendly as the girl that…read moreusually works there. Came in about 2 more times and it's just HORRIBLE. Service is horrible, the pricing is increased. Inflation is high, but the pricing to this established has overly increased. I have been a regular for a few years and now I'm just disappointed. Never coming back here again. The boss needs to recognize hard working dedicated staff that actually cares for the customers as the last worker did. 10 /10 DONT RECOMMEND.

A little rant on the smoke shop I literally come here every week spend good money with them all the…read moretime !!! so my boyfriend bought me a Lookah two days ago !! TWO DAYS AGO !!! & last night it starting crackling amd popping and bursted in my face !!! so I kindly went in there and told him about it and we looked at a new glass piece and then he tells me that'll be $10. I said huh?? no I told you it bursted amd popped in my face after two days of having it & I shoukd get a replacement and he said oh I'll lose money and you have to contact the original seller. I told them no I already did and looked on their website and you're a third-party seller and once you buy something to sell it on your own it's up to you to make it right and he just kept telling me no oh well I'll call the guy tomorrow. I don't know I can't I'll lose money. I said I come in here all the time and spend lots of money in here, but he's very money hungry does anything for a dollar !! So he called some other Indian guy who tried to rudely tell me that it was my fault and he's not sure what I did to break it but whatever I did to break it.. it's not their problem and mind you I've had multiple types of products like these, and I've never broken them !! And this one didn't even break like normal I was holding it in my hand, and it started crackling, even though it was off/cooling down and popped in my face !!! so I let him know that he's very unprofessional and has no good customer service & I won't be back !!! I'm sorry but if I would've bought it weeks ago or months ago, I would've never even brought it to their attention but I just paid 50 bucks two days ago !! @ Tobacco shop in Lincoln on joiner !! Do NOT GO HERE !!

favorite smoke shop even when I moved out of town very nice very professional good attitude and a…read morelot of variety I always come back

I came in looking for a thc cannabis shop. The guy that helped me knew what I wanted and tried to…read moreconfuse me into buying delta-8, and/or hemp! Shame on him.

This place is awesome! So much more than a smoke shop. They have gifts too! Basically anything and…read moreeverything you can imagine. The service is top notch. First time here and didn't know what to expect or what all I could get, trust me there's everything! Staff, maybe owner(?) was super friendly and knowledgeable and explained all the different types of items, even threw in some specials. Highly recommend, come check this place out!

I tried to park in front of the store, but a man waved at me to roll down my window and told me it…read morewas the owner's parking space. Sure enough, a silver Mustang behind me started honking. I believe the driver was the owner since I've seen that car parked out front several times before. The interaction was an immediate turnoff. Safe to say, I won't be shopping here anymore. It's disappointing because the store is close to my house, but I'd rather shop somewhere that values my business more than a parking space. Update, just called the store to explain the experience and the store clerk had a rude aggressive tone

Great selection, great service, great value. Would come back and would recommend. The is a great…read moresmoke shop to have in the back pocket as well as a main smoke spot!