I've been there twice and each time the employee went above and beyond. Tonight it was John. He…read moretold me the problem with my vape, tried to find me a replacement and when he couldn't, he called his boss for solutions to my problem. John was amazing!

I left that place honestly frustrated and disappointed. The prices were already ridiculous, but…read morebeing told I only had five minutes to look around because I hadn't bought anything yet just made it worse. I've never understood how a business expects people to purchase something if they won't even let you take your time to look. It felt unwelcoming and honestly a bit disrespectful. When I asked the cashier why, he said it was the owner's rule--and that really said everything I needed to know. I refuse to support a place that treats customers like that.

Purchased On pouches, plastic was already ripped and container opened. Picture shows marks where…read morecontainers were opened. This is extremely sketchy and I will never go to this shop again.

I'm back just to check in with ya'll. It's really super kool when you go into a small business in…read moreyour community and when you go inside things are as you expect them to be but then all of a sudden someone new is @ the counter which isn't an issue but it was different and we all know how that could go. But wait too continue with the story the new person at the counter was just as amazing and welcoming as the person that I expected to be there. I know right? It turns out that the person knew kinda who I was and that could only have happened because of the person that I was expecting to be there had spoken of me which is why I shop at his store. We matter and our business matters to him and he shows it with his unwavering kindness Amin and family I have nothing but for yah

Love it every time we go. Can't think of anywhere else that consistently beats online stores prices…read moreon so many of the things I'm looking for. Never leave w out picking up something and Michael is super friendly. Would recommend to anyone.

Last ten minutes of him being open for the night and we needed a lighter asap. He was super nice…read moreabout us being the last sale of the day, and we ended up buying a new bong. Plenty of HiSi glass to look through!

Illusions is downright the most chill. Their vibe is so welcoming and I am always happy to walk in…read moreand be greeted like family. I recommend wholeheartedly David is a man amongst men

Service was overly AMAZING. Workers treated me with respect and did their best to meet my needs…read more There was a wide selection of tobacco that I just appreciated so much. Compared to other smoke shops in the area this one Is definitely top tier.

I've been coming to this smoke shop weekly for a couple years. Which means I've spent a significant…read moreamount of money there. The younger employee is respectful and helpful but the old man is extremely rude. All for just asking a couple of questions about the product I was purchasing. Petty af!

Went to get a vape for my girl, didn't have the flavor.. purchased another one.. after purchase I…read morehad some questions about the piercings in front and was met with one word answers/ rude customer service. I ended up trying to take a couple pictures of the products(non tobacco products) and the kid/guy with glasses who worked there stood by me without talking then aggressively pushed/assaulted me and said "stop taking pictures and get the f*** out". He could've just asked, I didn't know I couldn't take pics for future reference. So bad service and being assaulted I definitely do NOT recommend this business. *attached is the picture I was taking when I was pushed and cussed at with no warning

First time going to this store, the man behind the counter had excellent customer service and got…read morewhat I was asking for immediately. He was very professional gave me as many discounts as he could and every time I am in the area I will be stopping here For my tobacco needs

I go into this establishment just about every day of the work week and I have met the owner whom…read moreinformed me he would honor the price of a product because his is a bit more expensive than other shops in the area which was cool but I have gone in and only seen his worker who frankly is super disrespectful and when I tell him the owner said he would sell this product for cheaper the guy tells me basically that I'm lying about it but I just say screw it and buy them for the price he says they are but now I show up on Sunday at 925 they open at 930 and I wait and wait wand wait now it's 945 and no sign of opening which is ridiculous considering the closest shop that is open is 3 monkeys in fairway so letting everyone know if you buy a lot of a certain item ide plan to not stop there and put your money into a shop that's respectful and cheaper

After browsing the stores lackluster collection, I was talked into a cheaper vape battery. Upon…read moregetting home I discovered that the battery did not even have a button on it. When I went to return the product the clerk let me know that they did not allow returns, and that their normal sign that stated such must be misplaced somewhere. He told me the owner would need to refund the product, but the owner "just left" and would not return until Tuesday (it's Saturday today). Avoid this shop if you can and just drive a little farther down the road.

Great selection of glass and assorted smoking accessories! Great prices! Great customer service all…read morearound! Best smoke shop in rocklin by far!!

Staff is awesome. very friendly and helpful. Great array of product selection. Convenient parking…read moreright in front.

Sunny!! He was so awesome and helpful, I came in with no knowledge on what I was looking for but he…read morehelped me with everything! Then when the piece I bought was malfunctioning, he replaced it NO HASSLE! Great customer service!!