I have to give a huge shoutout to D at Total Wine! We've seen him there a few times now, and every single time he goes above and beyond to help us. No matter what he's doing, he stops and makes sure we find exactly what we're looking for. D is friendly, knowledgeable, patient, and truly understands what amazing customer service looks like. It's so refreshing to come across someone who genuinely seems to care about the customers and takes pride in his job. Employees like D are the reason you keep coming back to a business. Total Wine is very lucky to have him--we definitely appreciate him! read more

A-holes in this store scan your ID no matter your age. That's b.s. I see online they're supposed to ask for ID if you appear 30 or younger. They ask everyone! read more

Sean was so helpful! Made great recommendations and helped me turn a typically 30 minute shopping trip into under 10 minutes. Love the friendly staff here :) read more

We have been regulars since 2018 and never had a poor experience like tonight because of cashier- Mercedes. She asked for both of our id's (which we understand is protocol), but when my wife returned she explained it was difficult for her to walk to and from the car due to a recent neck surgery. Instead of sympathizing, Mercedes reacted with snark and rudeness. After a few more combative responses from her, I informed her that I would be leaving a negative review. She told me that she'll be looking forward to it, so here it is. I would advise management to train her on the importance of professionalism and kindness in customer service. read more

I have been on the hunt for Cold Brooze coffee cocktail for a while after having an adult iced coffee at a party. After failing to find at competitive stores I found it here at Total Wine. The staff weren't very patient with my Deaf self. One man went to the back after I showed him a picture. I thought it was to help but he came out wheeling product to stock. I showed another worker and they shook their head. Luckily I found what I was looking for even though I was giving up and walking out. Still bought it but the employees can use training when helping Deaf customers. read more

What more can I say? The employees are very knowledgeable. I host several whiskey tastings and I like to give the history as part of the tasting experience. The employees have never failed me, whether it's wine, cognac, brandy, ale, beer, or any other spirits. One of my best birthday gifts was a certificate from Total Wine & More. read more

I came in on a Saturday afternoon to pick up a few gifts. I was greeted by Alfred, what a wonderful person. He helped me find all I needed and truly made my experience quicker and less stressful! Customer service doesn't always stand out but for him it comes naturally. Thank you Alfred... read more

This store is our go to place for champagne and all things for cocktails. Staff always ask if we need assistance or have any questions. We often ask for recommendations and help finding ingredients. Everyone either knows where our request is or asks someone who is more knowledgeable. We also like the tastings as we find new wines all the time. Checkout is usually quick and staff help with boxing up our purchases. read more

My go to place if I'm looking for a hard to find wine or cocktail! Went here looking for Surfside lemonade which has been highly advertised but very difficult to find! Two employees in particular searched high and low for the Surfside. Brian and Benito got up on the ladder and looked on the highest shelves and Benito eventually found them in the back cooler. Benito then carried the cases to the front of the store for me. Appreciate the service, truly over and above! They also have a variety of gift bags, gifts and snacks. read more

Total Wine & More - Large clean store with helpful employees! - Beer, Wine & Spirits Near Me - Roseville, California

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I was in today looking for a specific Champagne. I was in the champagne isle for 10 full minutes and saw several employees pass by. No one asked if I needed help. I finally went up to the front counter to ask. You did not have what I was looking for,so I went to the other side of the store to find a beer I was also looking for and I was in the store for an additional 20 minutes. Again, several employees passed by me, no one asked if I needed help. I would have bought something if you had good customer service. read more

Always great service from these folks. They have a wealth of knowledge. You can tell they care because they have clearly studied all of these alcohols very well. read more

I had a great experience with this total wines July 3. Everyone was so helpful. The in store wine tasting was so fun AND i got a great recommendation for an affordable boat rosé for summer that is fantastic. Thanks again guys! Look forward to coming back soon! read more

Total Wine & More - Fantastic rosé recommendation by a dark haired employee - i am so sorry i didn't catch your name. Fantastic for boat days! - Beer, Wine & Spirits Near Me - Roseville, California

So get this... I stop in at the Sarasota TW to pick up a bottle of Diplomatico rum (fantastic, if you want to try something a little different) and there is a little placard: "$10 off any two bottles of Diplomatico." They had both the 750 and 1L bottles so, of course, I picked up 2 bottles of the 1L size @ $42. I check out and the total came to about $90, which didn't seem right. The woman at the till -- who, incidentally was talkative and super nice -- called the manager when I asked about the $10 discount. He didn't adjust the tab! His excuse "Oh, that's only valid on the 750s." I'm from the Midwest and not very confrontational, so I bid them both a Happy Day! and was on my way. Beware the sketchy advertising in Total Wine, my friends! Happy Day! Corey read more

I love coming to this location for spirits and wine! The store is always clean and well stocked. Staff is friendly and always asking if you need any assistance or recommendations when shopping, which I really appreciate. read more

1 Star Review: What a frustrating experience. Total Wine, you really need to get your act together. There were at least 10 employees on the floor, yet we had to wait close to 10 minutes just to get someone to unlock a case -- because only one person had the keys? Completely ridiculous for a store this size. Then, as we're finally about to buy the bottle, an older employee decides to butt in with his unsolicited opinion: "I drank that at my wedding -- it tastes like overpriced apple juice." Excuse me? Your wedding was probably 60 years ago, and no one asked for your review. The bottle wasn't for me, and it definitely wasn't for you -- it was exactly what the birthday girl wanted. And for the record? Money was no object. We were there to buy what she wanted -- not get a lecture from someone stuck in the past. Here's some free advice: Unlock the case, do your job, and keep your opinions to yourself. One star only because I can't give zero. read more

Love their beer selection and wines, I love the wine tasting, and the people are very nice and friendly

Great store great service. Larger Radio, wine, spirits, and beers. Cigars as well. And they offer online ordering as well.

Okay so it was the holidays I was craving some good eggnog drink . I know this is the place to find anything liquor related they are amazing they carry anything you could think of from wine to tequila, beers I mean anything you could think of . So I was on the hunt for the eggnog. One of their associates, Christian he was super friendly attentive . He went above and beyond he is amazing! He guided me the right way to finding pretty much the last eggnog bottle. I was so excited to find the last one !I even found the Puerto Rican eggnog called Coquito, which I had to buy them both to try them out. I have had the home made Coquito in the past I was scared to try this store bought one not the same but it was definitely delicious. Overall, this is my go to place if I need to buy any kind of liquor related . The store is huge really organized and clean with very friendly staff I highly recommend it. read more

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OK, in preparation for a holiday party I tried to find decent quality Egg Nog. Every place is either sold out, or have very sweet and goopy second rate stuff. Although I usually don't buy from Total Wine and More I decided to check out their web site and bingo, several choices! I selected a brand and found not only was it fully available (6 bottles) it could be delivered that day within a couple of hours... wow! I didn't even need to face the chaos of the retail world out there right now. It was super simple to track my order and it was delivered right on time, well packaged, brought to the door by friendly upbeat delivery person. What could he better! A great experience, and the party is on!!! read more

Lots of wine and everything else to choose from. We noticed the great prices on the items we buy the most. Very friendly staff each time we come. On the sales floor they are always willing to help us. Even at check out always very friendly. read more

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I've been a loyal customer here because the staff usually provide great service and helpful recommendations. However, during my last few visits I had a disappointing experience with the new management.I interacted with the manager, and I found his tone to be rude and dismissive when I asked for alternatives to a recommended option. This isn't the first time I've encountered this manager, which makes the experience even more disheartening since the level of service I'm used to has clearly changed. I did not receive the same level of assistance or courtesy I've come to expect, which impacted my willingness to return. I do want to emphasize that other staff members not all but majority have been positive and helpful in the past, and I hope the store can address the way managerial interactions are handled. It would be great to see more consistent customer service and a focus on listening to customers' needs. read more

Liked this store before the pandemic, but enjoy it even more with curbside pickup. This week I ordered my wine off the app. It said it was ready the next day. Got an email saying it was ready early could pick up the day I ordered it. Drove over. Let them know I was there. They put it in my truck and I was back on the road home in 7 minutes. read more

Glad I drove-by! I needed a better cigar selection than the mediocre Chico,CA BevMo has to offer! Enough said. Humidor is always on and running:cigars have never been dry as of now from this store or the Fresno location! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Roseville, California

So apparently everyone you're shopping with needs to be I.D'd now at this store or you can't purchase your alcohol? I don't mind being ID'd under usual circumstances, but in this instance my husband 35 and myself, 39 years old and 6 months pregnant are at the register while my husband is buying alcohol. The lady says, "I need id from both of you" pointing aggressively at us. and I asked doesn't the law require you to ask for the I.D of the person purchasing the alcohol? and she said, "no it's store policy. I need ID from both of you" pointing her aggressive fingers at us both again. I said well this must be a new rule because we come here all the time and have never been told that before and she should get an award since she's the only one following "this rule." ....Like, what if we had our child with us do they get carded too? This is just excessive. We'll save our business for elsewhere where Meceredes, her ghetto attitude, and made up "rules" don't exist. Maybe if she had a more kind way of expressing this inconvenient rule, we would not have been questioning her motives. Never had this problem at any other total wine.They usually have excellent customer service everywhere else. Not to mention the girl next to her was talking to another employee about the customers that had just left with her bad attitude as well, saying how she was about to go off on them. so this seems to be what they're doing here now... Good luck. read more

Recently, I was in need of purchasing cases wine and kegs of beer for my husband's retirement party. There were a couple wines that I had never tasted, so I asked an associate to help me decide. Not only did she help, but the manager said she could let me taste them. Even though the tasting stand was not open on that particular day.. She also helped me with deciding on the size of kegs I needed. I have very little knowledge on Kegs. Both the manger(the tall one-James maybe?) and Mrs. Susan Q were so very helpful. Such a friendly lady. Next party total wine will be my first stop! I purchased 5 cases of wine and two kegs. read more

Great location and staff. Attended an event and tasting on Wed night at this location. Super experience.

I left a review about 8 months ago about how my boyfriend and I felt racially profiled in this store, and the first time we returned since then, it happened again. We went and bought a very expensive bottle of tequila as a gift. It was locked up and taken to the register for us. A younger latino man, was ringing us up, and asked for my boyfriend's ID. After checking it, he said he had to have the manager approve it because of the bottles price(i assume). The manager came over and looked at us both up and down and said "who's buying it they both look young". the first worker passed over the ID to the the manager and he said "Hmm...idk you look pretty young to me" to my boyfriend and my boyfriend just kind of laughed it off. He then proceeded to ask my boyfriend for his drivers license number. Luckily my boyfriend has his memorized due to a past job buy the manager was still skeptical. He approved it on the screen and walked away. i said to my boyfriend "hmm that was kind of weird, i didn't know they ever asked for Drivers license numbers? Maybe i shoukd learn mine just in case" and the younger worker said "yeah honestly i've never seen that before, i've never been told to ask for that or seen somebody else ask for that here. it was a bit much." i know sometimes businesses ask for Addresses or middle name information if they truly are skeptical of fakes but asking for a number that is commonly not a memorized or known piece of information seems very unprofessional and as if they didn't want to sell to us. The actual employee even agreeing and validating that it was odd for that to happen. As a business of this size, they should be able to scan IDs if they are actually trying to be cautious instead of racially profiling their customers. The manager must not know that younger hispanic couples can purchase and enjoy expensive alcohol too. read more

April 25, 2025: Corporate usually responds to low ratings on this site within 24 hours, but there is no response to my post thus far, two days later. So I decided to review one of the complaints about the carding policy posted on this Yelp site. Here's one from Caitlin A. from Feb 16, 2019: "Went into this store to simply get a red bull to take some ibprofuen with. I grab one, get in line, the lady in front of me had two shots of sky vodka she was purchasing. She gets up to the cashier, he rings her up, she pays. And then she leaves. No conversation. No how are you. No ID check. Nothing. I get up to the register. He rings up my red bull (literally the only thing I had and came in for) and he asked for my ID. I said "you need an id for a red bull?" He goes "yes. Company policy". I said "you didn't card the lady in front of me clearly purchasing alcohol though". He says "she's clearly over 21". I said "my ID is in the car. Are you serious?" He goes "yeah. Sorry". I'm like "I'm 27 years old. Birthdate is 1/17/92". He goes "I still need your id." Literally walked out before raising a huge scene to his management. Unbelievable. Never doing that again. Jesus Christ!! My boyfriend then goes in alone, does the same thing, grabs a red bull and checks out and doesn't get carded." Management reply: "Feb 16, 2019 Hello Caitlin, Thank you for taking the time and effort to contact to us regarding your visit to our Roseville, CA store. I apologize for any inconvenience and frustrations involving our ID Policy. Total Wine & More is the largest privately held alcohol retailer in the country, so we adhere to the letter of the law and enforce state laws more strictly than some other local retailers. We do ask for ID for adults who appear under the age of 30 and this is for all purchases - alcoholic and non-alcoholic. We have signs at the front of all of our stores stating that everyone has to be 21 or with their parent or legal guardian be within our stores, as well as signs at the cash register stating we card under 30. As this policy is paramount to our overall social responsibility to keep alcohol out of the hands of minors, I apologize if the policy has not consistently been followed. I have since shared your feedback with the store management so that this may be addressed as a coaching opportunity. If you would like to share more details regarding your experience, please feel free to give our Customer Care Center a call at 855-328-9463 and all of our agents would be more than happy to address your concerns. Thank you for your time, Nicole D. | Sr. Specialist, Contact Center" Let me re-post the critical part of management's reply: "Total Wine & More is the largest privately held alcohol retailer in the country, so we adhere to the letter of the law and enforce state laws more strictly than some other local retailers. We do ask for ID for adults who appear under the age of 30 and this is for all purchases - alcoholic and non-alcoholic. We have signs at the front of all of our stores stating that everyone has to be 21 or with their parent or legal guardian be within our stores, as well as signs at the cash register stating we card under 30. As this policy is paramount to our overall social responsibility to keep alcohol out of the hands of minors..." Again, my husband and I are 70 and 69 years old, respectively. There is no way that you would mistake us for being 30 years old or younger. How does this apply to us? As for those who have been discriminated against and ID'd by Total Wine for no good reason, I discovered a great store not far from Total Wine that is friendlier and has a great selection that is often better than Total Wine. A month ago, I visited Total Wine for a common aperitif, Regan Orange Bitters, that they were not only out of, but did not carry, period. My husband suggested trying Norcal Bottle Shop at 6851 Lonetree Blvd., Rocklin, CA. Not only did I find an ample supply of the bitters I was looking for (6 bottles), along with a much wider selection of those 'airport' samplers of alcohol, but this store is literally within walking distance of our house. Done deal. Total Wine will see us no more. read more

What can I say it's total Wine and they have everything you need from wine, to liquors, drinks, to snacks. I will be coming to the Total Wine often in various locations to see what they have read more

I appreciate the variety and the pricing. The staff is always willing to help. I would highly recommend this place for quality wine.

Geeeezo, makes BevMo look like a 7-11. They had all the strange things I was hunting for, plus a few I didn't know I needed ;) read more

I went this morning to pick up a specific wine and some non alcoholic wines. They had the exact wine I wanted and a whole row of non alcoholic wines to choose from! One of the employees led me right to them, the checkout gentleman was delightful, and Brian pushed the cart to my car and cheerfully loaded everything for me! They are always wonderful at Total Wine and today was no exception. I just wish they were closer to where we live!!! read more

Go to Bevmo instead. My boyfriend and I spent the day trying to find a certain cider and ended up at Total Wine. I didn't have my wallet the whole day (he was paying) Anyways, they refused to sell us our cider because I did not have my id. We are both late twenties. Absolutely ridiculous. Just go to Bevmo. I've heard of other worse stories on Reddit about being refused service because they thought they had walked in with someone when they did not. read more

I ordered online and never received my order. When I called the store to try to solve the problem the associate were very rude and unprofessional read more

Great place! Selection and prices of beer, wine, spirits and kegs is unparalleled. (This location needs to carry Sol Cheladas) All the staff at this location are all friendly and super helpful, especially Donna, and they keep the place clean and organized. read more

WOW.... This place has got it as a somm level 1 with over 20 years of drinking experience 15 years serving experience and 33 years experience experience I have to say if you need it they got it shout out to whatever lady works on the left side of the store she goes above and beyond for my cider love and I felt like she knows what I'm thinking and I'm not even sure if I know that I could give this in a number one rating but I would spell it like this A#1 read more

This Total Wine location has some great employees and their inventory is always well organized. Super helpful for someone like me who is usually getting drinks for others. I've always had good hospitality at this location, and I would recommend it as one of the best places in the area for your beverage needs EDIT: I had this place at 5 stars but i'm going to have to reduce my rating. Had an experience with one of the employees where they made a completely inappropriate comment about my appearance and identity unprovoked. I really liked this location but now I feel very uncomfortable coming here. I know this isn't a reflection of every employee who works there because most times is perfect. I'm mostly disappointed not because of the comment but because there were other employees listening and close by, yet no one did or said anything. Weird read more

How "Total Wine" can a store get? That was the question I asked myself when I read a number of friend's Yelp reviews who all raved about these stores. The time finally came when I could check it out in person. The minute I walked into the store, I became awestruck! Since I know very little about wine, I can't give my opinion as to whether they stock every wine ever made in the world, but they "totally" have the appearance of looking like they do! And I don't think most wine connoisseurs are going to complain much here! I'm also impressed that they have helpful and free booklets on wines and beers. My boyfriend enjoyed reading the "Total Guide to Beer." If you are not a wine drinker, don't worry, the "& More" sections of this huge store will fulfill all of your beverage necessities. Alcoholic beverages of every type, brand, flavor, and size are found amongst the numerous and lengthy aisles. A large variety of beers, mixers, carbonated sodas, flavored waters and barware are all conveniently and easily displayed. We even got to do some wine tasting during our shopping for only ten cents! I was able to purchase some of my favorite liquors in large size bottles! This is not a discount store, but the prices were pretty reasonable on most items or at least comparable to other liquor stores. I had high hopes of finding my favorite flavored rum here, but it was my only disappointment as we were unable to find Cabana Boy Rum. It seems to have been discontinued, because I can no longer find that brand anywhere. Oh well, I can't find any dissatisfaction with a store that does a great job at striving to be "Total!" http://www.youtube.com/watch?v=0ZQV3uEsO_8 read more

Total Wine & More - Total Wine & More - Beer, Wine & Spirits Near Me - Roseville, California

Seriously the best place to buy wine, beer, and the hard stuff. They have the BEST selection and awesome prices. Be prepared to fill a shopping cart b/c they have a huge inventory. You will find many craft beers, aisles of classics and unique beers all in one place. You will see small batch bottles of bourbons and vodkas, mixers, snacks, and of course the wine. This is the only place I have found Croatian wine in Sacramento. They don't have much of a selection but they do have a Plavac Mali, a beautiful robust red wine made from a grape that is native to Croatia. And while they do not have Malvazija they have some wonderful crisp, dry whites that have a similar taste profile from surrounding areas like Austria, Slovenia, and Greece. I would love to see more Croatian wine but I am having a nice time trying new wines from various regions and I always get a few beers to bring home too, just to have on hand for when company comes over. read more

Went in here on a busy Thursday and was immediately greeted and asked if I needed help finding something. Well I was after a special edition beer, and the young man knew exactly where it was. The selection is enormous, much more so than BevMo. It is worth coming here just to check out all the choices. I've noticed on previous visits that while checkout is consistently friendly and efficient, that sometimes the workers in the aisles are in their own world. This was not the case today, as my entire visit was met with enthusiastic employees. read more