We joined Bay Club Rolling Hills for the pool and swim lessons because my 7-year-old autistic son…read moreabsolutely loves the water, and learning to swim has always been a big goal. For him, it'll take longer and regular access to a pool. Kathy was amazing from the start. She listened to what we were looking for, found a schedule that worked, and paired Levi with Coach Kaylei, who has been so patient and kind. He LOVES going to swim every weekend. Huge thank you, too, to Charlie, the club manager! Levi is sensitive to loud music, and Charlie offered, without us even asking, to turn the music off during Levi's 30-minute lesson. That small act made such a big difference. It means the world to find a place where our son isn't just accommodated, but genuinely welcomed. We're so grateful to the whole Bay Club Rolling Hills team.

Women's locker room is discussing. Mold, mildew and rust all over. It is ancient. The showers…read moreturn very hot when the toilets are flushed.

List of things they need to improve on ASAP. 1. Hours. Gym…read moreused to be open until 10 pm before Covid. Also closed to early on weekends. 2. Dumbbells are missing weight sticker on them. It's hard to tell the weight of the dumbbell if it doesn't have the weight displayed on it. 3. Needs interior renovation. Lighting isn't the best. Could use new paint inside. Tells me the ownership doesn't want to spend money on these things to make the gym presentable. 4. Member ship price is just too much for the hours they operate and lack of equipment. 5. Treadmills are beyond dated. 6. The cable machines are rusted and barely glide, and several of the dumbbells are missing or mismatched. The squat rack is constantly occupied because there's only one, and the padding on the bench press is torn and uncomfortable. For the price they charge, this level of neglect is unacceptable.

Come after 7pm (2 hours prior to closing) the lights in the treadmill room will be half lit and…read morevery dark. Toilet paper in the woman's bathroom is always empty if you come in the evening or weekends - Cleaning wipes too. If you come early in the day when management or owner is there the staff are much better and actually doing their job. They should get some older staff to run the evenings and weekends.

BE WARNED, STAY AWAY FROM THIS PLACE. Also got suckered into the scam trend the owner pulls on his…read morecustomers. Attempted to cancel membership, crickets for weeks. Conveniently they call me the day I'm being charged again, which is convenient for them cause the contract states "customer needs to cancel 30 days in advance." Called and spoke to owner directly and he was completely unwilling to help give me a logical resolution to make it right. Offering to give me 2 free months to make up for the over charges is completely worthless since I don't live there anymore, hence why I had to cancel the membership in the first place. YOU WILL BE SCAMMED WHEN YOU GO TO CANCEL, Guaranteed :)

I came in on a $10 daily guest pass because the girlfriend had a job interview at a nearby…read morebusiness. I found this gym to be clean and the equipment in great condition. I was there at 11 am so i pretty much had the place to myself which suits me fine because i can do my thing and say adios. I will certainly return if I'm in the neighborhood.

I'm loving this gym. I've been a member for almost 6 months and I've had nothing but excellent…read moreexperiences. It's low key, quiet, people don't bug you, the equipment is top and well cared for. The classes are varied and there's a time for everyone. I've barely scratched the surface of possible workouts here- in 6 mos. They have Pilates for an additional fee to members but it's a deal in and of itself- there are weights in a semi private room as well as throughout the gym and I love the women's sauna in the very clean locker room. Super nice and helpful staff. I'm happy.

I love this gym! Great, friendly staff, instructors, classes, equipment, locker rooms and ambiance…read more Lovely, fun, accepting community atmosphere, all ages and fitness levels. Sauna and cold plunge option too. I now take five fitness classes a week there (Total Body Conditioning), yoga by Daniel on Friday mornings is a great bonus too (though I can't often make that time). The thing that finally prompted me to leave a review, though I'd been meaning to for awhile: On occasion they have catered food. I eat plant-based, as I am vegan - against the exploitation and killing of animals for unnecessary food products we can thrive without. I'd asked the owner if they could offer more plant-based options next time, and if next year if they can please re-consider promoting 'Turkey Burn' classes (after Thanksgiving), suggesting perhaps just Thanksgiving Burn instead. As us vegans would rather not have to be bombarded with animal-killing messages even at our gym, as we are everywhere else in society. The owner was so gracious and open, thanked me for my feedback, that they'd consider taking 'Turkey' out of their promotions, and that he's learning more about plant-based nutrition (I'm Certified in it, and sent him a link to The Game Changers documentary about vegan athletes, bodybulders, firefighters etc.). He added tofu scramble and fruit options to their Omelete Day breakfast catering, and said they'd have more plant-based options for other events. So refreshing. Thank you Wayne and all the wonderful staff at Body Kinetics! :)

I've been training with Tommy for almost a year now and he's completely changed what I thought my…read morebody was capable of. Whenever I feel like I'm going to tap out, he gives me one more set and somehow pushes me through it. He pays close attention to form to make sure I don't get hurt and am getting the most out of the workout. Grateful to have him in my corner!

I'm just going to settle on 3 stars here, an average of all my experiences. Long story short, if…read moreyou go to the ER while you are here or shortly after, you have to immediately return with a copy of a doctor's note or email it. You need to do this asap and specify freezes on all services. If you have Kids Klub, END IT. I went to Vivian who was there the last time I had an ER visit a couple years ago: this past December, I was injured again suddenly on site during a training appointment (due to my body/health situation, not my trainer or an exercise injury) and I let her know I was getting a ride to the ER this time instead of an ambulance, since it was a was a touch less urgent. She was responsive this day and seemed to enter the freezes correctly. I dropped off the first note 2 days later to support a freeze for a couple months since a major surgery would get scheduled. I was told I had an 8" growth and cancer in my blood and had to wait the entire winter holidays for further info until doctors were back in the hospital. A few weeks later the billing began... I called Vivian and mentioned my bank was informed of my condition and knew to not pay the bills until a certain date. She laughed and said I'd be billed later anyways. I felt like "I have cancer again, I could die this time with this huge growth. She's laughing at me." I know it was not personal, but forgive me, I'll never forget the feeling of thinking I might die and getting this is the response while asking for help. My health is poor after surviving breast cancer treatments in 2020 and they wrecked parts of my body but eradicated an aggressive form of breast cancer. I don't want to go into how bad the type is, but the odds are very bad with that type and they use the highest doses of their most aggressive chemo to eradicate the cancer. That's why I struggle and have gone to the ER twice in a couple years. But working out improves my condition, so it's essential. I'm so glad I found out a few days later that the current ER test was a misdiagnosis. I eventually received a big surgery, recovered and called in to sort out the bills that were waiting for me. Because I was experienced in navigating the disorganized billing practices, it was a smaller bill this time. I reached a teleservice rep who had her manager Mark look into it and it was fixed after 3 phone calls for a full refund. I know it's not personal. But I've decided that clearly this is not customer service at all. This is just workers, protecting themselves and the company and you just have to advocate super quick, do the footwork and calls and take notes, document, stay on it, trust nothing, stay positive and confirm and be persistent. Most businesses exhibit hospitality and customer service at an average level. Often if a medical incident occurs you'll get a compassionate response and excellent customer care. Not here, you will get compassion at first and solutions that fall through. Then they will lose confidence and be strained but still attempt to help. Eventually, it requires an escalation and manager intervention to correct the situation. The in-gym customer service experience will be good about situational things like everyday interactions. But if your issue has ANYTHING to do with billing, there is no safety net no matter how serious your medical situation. Had I only had a normal membership instead of a training membership too, I probably could have just canceled or never been the wiser. I'm actually hopeful no one ever has to experience this zone that they are weak at. But if you do, stay flexible, positive, and stay on it. Good luck and good health! I saw billing fees,

Everyone that works here is extremely nice. Ever since Damon took over as GM, more equipment seemed…read moreto be working or replaced. Love coming here.

Be careful of their membership policies…read more I understand that contracts and policies exist, and I don't blame the employees, but Crunch Fitness as a company has been incredibly disappointing. I'm currently unemployed with a child, so I tried to pause my membership because I simply can't make it to the gym right now. Even though I haven't been able to use the gym, I'm still expected to pay an annual fee I genuinely cannot afford. When I decided to cancel instead, I was told I'd still have to pay for another month because of a 30-day notice policy. I don't understand why a gym that is already overcrowded needs 30 days notice for someone to stop using it. I even tried downgrading my membership to make the next payment cheaper, but there's a fee for that too. Maybe all of this was buried somewhere in the contract, but these policies feel extremely predatory, especially with how hard things are financially for so many people right now. And before they respond, please reach out to us directly I did. I wish I looked online before joining.

Nice facility and locker rooms. It has all the basic equipment you need for a thorough workout. Not…read morethe right fit if you are looking for hard core free weights. Crowd is skewed towards the mature set. Staff is friendly and professional

After being a loyal member for over two years, I expressed to Park Point that I do not wish to…read morere-enroll. I was signed up for their couples membership and I was paying for my mom to attend as well. Despite me expressing my disinterest in re-enrolling, I was charged over $2200 against my wishes. I was told that I would be reimbursed in two weeks. This unwanted transaction has hurt my finances and my trust with this business. I chose not to re-enroll due to a lack to cleanliness in the gym. I'm very disappointed with this experience.

A great gym, all the workers are extremely friendly and nice. I have been working with a personal…read moretrainer for approximately six month's name Red and she is incredibly. I told her my goals, things I need help with, and etc. Every time I meet with her I feel so great like 20 years jumps off my body. She is amazing, I highly recommend her. She knows her stuff.

Deeply disappointed with our experience in the toddler swim program. Our final class was cancelled…read morewithout notice, despite having both an email address and phone number on file, we were never contacted (apparently they tried, either phone or email were going through). We drove 30 minutes only to be told in person that the instructor was unable to make it. We were promised a refund on the spot, but a week later we have yet to receive it. The hardest part of all was watching my toddler's excitement turn to heartbreak. He had been looking forward to swimming with the other babies all day. I hope management takes steps to improve their communication and follow through on commitments to families.