Cost Transparency 2/5 = Needs Work. Service 5/5…read more This review is relevant to the TRICARE Dependent/Reservist Insurance Holders. I had an emergency Apicoectomy. I was seen immediately. Physician and Staff were professional/amicable. I'm pleased with the procedure. However, the financial side of this house felt dishonest. In early December (5DEC,7DEC) I paid $2620.3 out of pocket for my procedure. The office told me they spoke to my insurance and were told that TRICARE would pay an estimated 60-70% of the bill. My $2620.3 bill was calculated from this amount. WHAT ACTUALLY HAPPENED: The insurance did not pay the estimated amount and I was left with a $673.76 bill sent to me two months after my procedure (I was billed 22FEB2023). I was advised to dispute the bill with the insurance. WHAT I LEARNED: Tricare pays 60-70% of the cost of an in-network service. One Endodontics is out of network and charges a premium price. TRICARE will not pay 60-70% of that premium cost, only the cost they would pay if Endodontics was in-network = you are left to pay the difference. ISSUE: I gathered that One Endodontics deals with TRICARE patients regularly and that they encounter this issue quite often; my critique is why not prepare the customer with the actual cost of the procedure rather than stick them with an additional bill two months later. Additionally, I was advised to contact my insurance to dispute the charge. This was another was of my time- after two phone calls with the insurance the issue became clear (as described above). The office charges a premium amount for services. I'd expect their knowledge of insurance pay-outs to be on par with the professionalism of the business. Be honest with the customer from the start so that we don't waste our time fighting for our money and save us the stress encountered when we receive a surprise $673.76 bill. SOLUTION: I learned the TRICARE policy information after one phone call with the insurance. Surely the office is aware of TRICARE's payout trends? My hope for the office is that they revise their insurance payout estimates so that the customer is not blindsided with another hefty bill two months post procedure. If you are a TRICARE holding patient, recognize that you will most likely pay more than you were initially quoted. I would return to this office as the procedure was effective, doctor was awesome, and the staff was friendly. My only reservation is with the integrity of the business when it comes to final costs. The lack of transpareny alone would drive me to seek another office for treatment. I felt swindled.

This is a highly professional well run practice with caring efficient staff and dentists. Both my…read morefather and grandfather were dentists so I can tell a great from not so great practice and dentist. My dentist, Dr. Alhassanny, was very meticulous, caring, and highly skilled. I got two root canals from him with zero problems. I highly recommend this practice, dentist and staff.

Absolutely phenomenal! I usually hate the dentist and dread going. But, Plum Dentistry made my…read moreexperience amazing. The office staff is phenomenal and everyone you interact with is so nice and caring. As far as the actual dentist work, Dr. Kiani is amazing! She walked me through different plans and explained everything to me throughly. She even explained what she was doing as she was filling my tooth. Very cool experience!

I've been going to Purple Plum for a few years now. I like them very much. In fact, I just saw…read moreDental Hygenist Reina today. She is very skilled at her job, and we always have wonderful conversations. The time flies! My experiences with Dr. Kiani have been excellent, too.

Highly recommend - easy to set up an appointment and didn't wait long at all before going in. Great…read moreservice and staff is very friendly. Thanks Jeff

I have been a patient at this dental office for years and had always had a good experience. I have…read moreeven recommended this office to several families, which is why I am extremely disappointed with what happened during my most recent visit. Before the procedure, I was informed that the chlorhexidine would be an additional charge, and I clearly stated that I DID NOT want it. Despite declining it, it was still applied, and I was then required to pay for it. I do not believe it is fair or appropriate to provide and charge a patient for an additional service after the patient has clearly declined it. To make matters worse, when I tried to address the situation, the front desk staff member was rude to me instead of handling my concern professionally. After being a loyal patient for years and recommending this office to many families, this experience completely changed my opinion of this practice. This is not just about the money it is about respecting a patient's decision and treating patients with professionalism and respect. Unfortunately, after this experience, I would not recommend this dental office to anyone.

Professional, courteous, & timely. I'll be going back. Dr. Nieto has done extensive work for me…read moreand my 17 year old son, and it's always been done quickly & gently!

Dr. Nieto and crew (including Denise in the front office) - are wonderful, incredibly efficient,…read moreprofessional. Office is modern facility with state-of-the-art equipment. Dr. Nieto and staff have a straight forward and, at the same time, gentle manner. She is a superbly capable dentist. You are in great hands. Wish there were more dentists like this.

I had a root canal yesterday. After a weekend of pain I'm now pain free. I was very fortunate to…read morehave found Dr Meza and that he was available, It was my first root canal and I was very happy with the practice for the following reasons: Cleanliness of the facility and up to date equipment. Professional receptionist. LOVE VIcky the assistant who made me feel very comfortable with the practice and process. Dr Meza explained everything, and gave a narrative as he was working on my tooth, this helped calm my anxiety of what was happening. Given written instructions and the pain pills I would need. ( not having to try and stop at the drug stone on the way home!) Call to check on me that day and the next! I highly recommend this practice and will I'm sure be back with my aging teeth. THANK YOU

the dentist name dentist Fernando j Meza he is a great dentists he did my root canal this year in…read moreFebruary of this year 2025 and the follow visits he asked me if I was in pain the at all the visits I went to I would highly recommend patients go to him he is polite professional he cares about his patients and their teeth health

WAY TOO EXPENSIVE!…read more Unfortunately, I needed a root canal. My doctor referred my over to him. I am in the chair hearing all this BS about losing teeth and so on and then wham! $1650 for a root canal. Give me a fu$%#g break. This procedure is $250 with my insurance. Lesson to everyone, find individual insurance, Dentists today are thieves. Levin did the work. So can many others. These guys think they are worth the money, what a joke!

I'm writing on behalf of a patient who does not speak English fluently. This patient and I would…read moregive Dr. Stanley Levin negative stars. He was not only rude but he ridiculed and humiliated this patient because they decided not to have his recommended procedure done due to lack of funds. The patient went in for a routine consultation with Levin. After Levin completed his examination, he recommended that a certain procedure be done to fix the ailing tooth. When the patient asked how much the procedure would cost, Levin answered with an amount that was just too much for this patient to afford. When the patient turned down the recommended procedure, Levin tried to negotiate and offered the procedure at a discounted price. Even with the discount, the procedure was too expensive. When the patient declined again, Levin mocked the patient crying out, "$100, $0" as if these amounts were the only amounts the patient could afford. Even with the language barrier, the patient could sense that Levin was making fun of either their lack of funds or their unwillingness to have the procedure done. Needless to say, tempers flared on both sides and made worse with increased miscommunication. In the end, regardless of the motivation behind Levin's mockery, there is absolutely no justification for Levin's treatment of this patient. Levin should have just accepted the patient's decision not to have the procedure done and left it at that. But Levin chose to humiliate the patient showing extreme insensitivity, rudeness and unprofessionalism. The patient will never return to Levin's practice ever again or recommend it to anyone else. Just because a language barrier exists does not give Levin or anyone else to treat people with such disrespect and ridicule. Based on this behavior, Levin seems to lack basic common courtesy and mutual respect - perhaps Levin may benefit from some sensitivity or anger management training.

Just met Dr. Pollack for the first time today. He was rude, abrasive and misogynistic. I explained…read moremy symptoms and what I was doing to care for my teeth. He quickly spoke over me and said I was "all over the place," and discounted my concerns. I had severe tooth pain that led me to go to the ER...so I had legit concerns. Dr. Pollack told me that he did not think I was dumb," but that "maybe my teeth pain was from stress." VERY unprofessional!! I met with the Dentist for maybe 10 min. He did not even look at my X-rays on the computer. THEN, his staff told me I had to pay $495 for X-rays out of pocket. Surprise!! They never gave me a consent form/authorization form ahead of time with explanation of fees. I had no idea I would have to pay that amount for CT 3D X-rays until the appt was done. Awful experience. I WOULD NOT RECOMMEND THIS DENTIST!

Really unkind to his patients and staff. Also, my root canal failed and wasn't done according to…read morebest practice.

I have been coming here for four years now, and each time was top notch. Professional. Great…read morecustomer service. Efficient and effective. They were so good about working with my insurance company and making sure I could maximize my health plan. With that said, something that should've costed about $29,000-32,000 ended up costing me less than $300. Dr. Carlos did a night and day difference on my gums; the skin graft was quite meticulous and he did better than I thought could be done. Honestly, you don't find many companies here in the WMA with their care and sincerity, and their customer service is as good as it gets. Surgeries were great, and Dr. Carlos was so accommodating to an urgent appointment after one surgery, to ensure me my bleeding was normal. So, if you're in need of a oral surgery, I highly recommend this place...they're polite, efficient, effective, competent and such a pleasure to work with!! Also to say their maneuvering through insurance politics was exceedingly my expectations.

The doctor did excellent work on my bad tooth but his administrators made me crazy. They canceled…read morean appointment 5 minutes prior to its start and were greatly challenged sumbitting a simple claim to my insurance. If you have a simple procedure you need done,go somewhere less stressful.