It's in the details, or not. Need a six sigma training for these folks. Has the chance to be good…read morebut need modern-day process. I'm still waiting for a part they failed to return and won't replace or even return calls. Probly won't be back.

I am so appreciative to the Valley Cycle team. They have always been very responsive to my needs…read more I bought a UTV from them a year ago and we lost the key recently. I couldn't find any second key (I had not labeled it) and assumed we never got one. They came to my home, picked up the UTV and brought it back the same day with two new keys at a more than reasonable price (I don't live far from them). That evening I found the old spare key! Needless to say, I let them know and wanted to make good but they were so kind and I am so glad that they were there when we needed them and willing to bend over backwards for me, even when I was ultimately in wrong.

At Skyline Harley you should expect and experience. The salesmen just want a good conversation even…read moreif you do not purchase that day... They want to build a community of riders that will pop in just to say hi. As we ride, we always find our way back to Skyline. These people are fun, and eager to learn more about our lives as Harley lovers. I recommend looking in to stop in just to meet the staff.

I have never in my entire life had a worse buying experience. From start to finish, it was…read moreincredibly confusing. If you ask any of their salesman what prices are, or about bikes, they have 0 idea what they're talking about. One even told me that the nitrogen reservoirs on the CVO were fuel injectors, lol. I was given a deal for a brand new bike with a 131 upgrade included all I had to do was pay for labor. I was told it was 25k plus the labor to install it which was a little over 2 grand. By the time I was in the finance office, the subtotal was 38k and nobody could competently explain where the additional 10k came from. (I did not purchase any extra warranties or parts) Absolutely do not go to Skyline Harley-Davidson.

I came for the Ducati puns, stayed for the awesome decor, left with a happy bike…read more I'm not only new to Ducati Winchester, and I'm not only new to Ducatis, I'm new to the entire world of motorcycles. But the one shop I kept hearing recommended over and over again is "the duc pond." As a fan of a well-placed pun myself, I had to check these guys out. They're absolutely not down the street from me, but what the hell did I buy the bike for anyways?! To ride it - so off I set for my 11AM appt (which had me waking up at the buttcrack of dawn... my bad, me) for Winchester. I'm greeted by a giant dog bellowing barks in exchange for head pats. Absolutely had to make that trade, and then the Ducati tech walks out and like a wizard, fixes everything on the bike, gives it a once over bill of health, makes recommendations, and teaches me a few things. It was wonderful. Was it cheap? No - but I'm a huge proponent of "you get what you pay for" and what I wanted was a Ducati technician and what I got was the confidence that my motorcycle had been taken care of. Will definitely be back!! I like these guys!

Winchester Ducati no longer sells or can perform warranty service on Ducati motorcycles since…read moreSeptember of 2020. I wish I would have been told this before the owner (Donnie) took my Ducati in for warranty service in October 2020 and let the bike sit for close to two months. I now have to take the bike to another Ducati dealer for the work W.D. could not perform. I won't even get into the horrible customer service when I originally dropped the bike off....

The 3 people who we spoke to on the phone and worked with in person was the best experience we've…read moreever had during a time sensitive crisis. Amazing communication, stand up people who truly care about safety and getting people back on the road. Our camper wheel fell off while traveling and they were there to help us fix it, and secured us a spare. In and out in 20 minutes. The gentleman who helped us was a god send. We can now complete the rest of our 8 hour trip to TN. Thank you Dehaven's camper and trailer sales!!!!!

Got a great Bwise, great price, smooth process. Highly recommen. Will get another one from here soonread more

Whatever you do, do not take your truck or vehicle to this shop. Poor customer service, poor…read morecommunication and shoddy mechanical/technical work. We spent almost $5K to repair the frame on our Toyota Tundra, only to discover that it put it on crookedly. Such a fitting description because this place is a crook, as they robbed us of 5K and we still need to get our truck repaired! When we called to try to get resolution, they ghosted us.

Just got my jeep back last week…read more Very Happy with all the work that Jon and off-road innovations did regarding the jeep frame rot. The jeep frame rust was extensive and due to overcome by events took awhile to get repaired. But they worked on my past jeep rot issues and I was very pleased with their detail oriented results. If you've got Jeep rust issues I suggest don't buy new Jeep, take it There to get fixed.

Very nice folks, they tell you what your car needs and they back their work, and their prices are…read morereasonable.

The crew is amazing. We now know the guys by name. We take our vehicles there for everything! If…read moreyou are looking for a honest group of mechanics, go there. I know my vehicles are safe for my family when I leave. And their pricing can't be beat.

Had car 2 weeks..Didn't fix problem and 1600.00 dollars later..Don't return calls or answer…read morephone..Took vehicle somewhere else.Will never go back.

The best customer service. Personalized touch!…read moreThey take the time to talk the customer about your needs.

I got a nail in my tire on 4th of July weekend and they were the only place open. These guys hooked…read moreme up with a new tire in about an hour. They didn't charge me a fortune cause I was a blonde female that had no clue what I was doing or needed. Called back the next morning to order 3 more tires to match the other one and in less than 24 hrs I had 4 new tires which in needed and they didn't charge me an arm & a leg. I highly recommend them.

Tire had a huge lag bolt in it. Rolled in shortly before closing with the tire almost totally flat…read more They had the tire off in minutes and patched and plugged shortly after. Service was 5/5.