Rodrigo did a wonderful install for us on a tricky hillside . Completely exceeded our expectations! read more

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100% Do Not Use This Company I had a small project where I ordered 69' of 72" vinyl privacy fence. After five months they scheduled installation. The installers were here for four hours and said they were done. The fence is crooked in places, not level in others and looks horrible. In addition, they did not cap the posts. I have tried to leave email and voicemail messages. No luck. I am being ignored. The only positive is, I paid 50% and can use the other 50% to hire somebody to come in and fix what they did. Just because you see the Mills name on fences around does not mean they are a reputable company. Fair warning if you decide to use them. read more

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I would give them a zero if I could! I paid my deposit in August of 2022. it is mid May and still no fence. They have the absolute worst customer service. I rarely take the time to write a review, but the experience with them has been awful. read more

Hired them to install a 260' chain link fence w/slats at my work. Overall, hiring/scheduling process went smooth and their bid was competitive. The fence looked good for about a week-then we noticed the slats were falling through. The workmen did not situate them properly in the bottom so they fell through to the ground. I called twice, and both times was promised someone would be sent to fix the problem. No one ever came and I finally ended up having my own guy do the repair, which was simple work, but fairly time consuming along a 260' fence. I pay my workmen to do the work of my business, not correct the work of the fence installer. I would not recommend them. read more

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We gave Mills Fence many chances to make things right and they failed. We're not fence experts, so we hired a fence company to install a fence for us. We don't know what's needed for a driveway gate, so we hired someone to handle the details and install it for us. When we asked Ces Navera at Mills Fence if they were capable of installing a horizontal wood slat fence and driveway gate on our property, he said yes. He sent us a quote, we scheduled and paid for the work. They installed the wood fence and gate (and a chain link fence) in March of 2017. Jason G. was the lead installer. We followed all care instructions given to us. Within about 9 months, the gate doors started to lean in onto themselves, making them difficult to open and close. We didn't know what the problem was - again, we're not fence experts - but knew this was clearly within the year warranty, so we called to have it fixed. We were told repeatedly over several months that someone would come out to take a look, but we continued to have to call to follow up after not receiving a call back and not seeing anyone. Finally, in April of 2018, someone called us back. When we explained the problem once again, they claimed we were no longer within the 1-year warranty. Hilarious. Classic terrible company scheme: wait it out! We pushed back and a couple guys came out that week. The guys who came out were clearly annoyed they even had to be there and said that the hinges just needed to be moved. Once again, we're not fence experts, so we believed them. Silly us. They also drilled new holes in the asphalt driveway that looked terrible, but whatever. As long as the fence doors we paid for worked...you know, opened and closed. And they did work! For 2.5 years. Then they got bad again. So, 3.5 years after Mills Fence provided their services and charged us for them, we have a driveway gate that doesn't work and will cost $750 to fix. After talking with multiple fence repair companies, we learned that Mills Fence never installed the gate correctly. The hinges they moved in 2018 only rigged the problem to buy them time to get out of warranty. It didn't fix the problem. Something the warranty is supposed to cover. All 3 companies told us the 4x4 posts Mills used were not substantial enough to hold the gate doors, that they needed to be 6x6. It wasn't a matter of accounting for settling or wood expansion, but a matter of poor engineering and planning. Estimates for replacing these posts to make the gate usable are $750-$850. We will also need to restain the new wood. We called Mills Fence in late September of 2020 to give them another chance to make it right. After we explained the situation, Sean told us someone would call back soon. Days later, after no one called, we called to give them one final chance and were told again by Sean someone would call. No one did of course. So here we are. Shame on Mills Fence. read more

I had Mills fence come out and repair a fence that a neighbors tree fell on. They completed the work in July of 2019 and hung their sign on my gate entry. In April of 2020 a new neighbor moved in next door and they contracted Mills to tear down my fence that sits within 6" -10" of my property line and installed a 5' high chain link fence made of lesser grade materials. Oh yeah did I mention that they built in the same spot which is 6" -10"inside my property. Now my yard looks like a prison yard and I legally cannot remove it. Called Mills repeatedly and informed them of their mistake and told them to review my order from the year prior. They said not their responsibility and will do nothing. Shady company and they should be required to have surveys before installing. Guess they didn't see the Mills Fence Sign on my gate when they took my shiny new fence down. Be advised they will do what ever you tell them to but if wrong you will be legally obligated and responsible to fix their mistakes. read more

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Response time for the John Lyttle to meet with us to discuss our fencing options: EXCELLENT Response time for Jason and his crew to begin the job; EXCELLENT Completion of the job by Jason and crew; EXCELLENT Clean up on job site by Jason and crew; EXCELLENT Jason and his crew went above and beyond to keep our yard cleaned up. They were also considerate of flower beds, neighboring yards, etc. Mills fence company significantly exceeded our expectations. We would definitely recommend this company to our friends and family! read more

Mills Fence Co. - Perfect color scheme to complement our wooded surroundings thanks to John Lyttle! - Fences & Gates Near Me - Cincinnati, Ohio

I needed a gate to keep my little dog on the porch which already had railings all around. I knew nothing about it or I would have done it myself! The salesman John , was very knowledgeable and I felt confident that I chose the right company until the workmen showed up with wrong size caps for posts (SAID THEY WERE "out of them") and rigged up 2 larger caps requiring drilling holes for screws to hold caps in place. Welding was done with no protective eyewear; I offered to loan them my safety glasses from the gun range but "don't need them". I thought this was very dangerous as sparks flew close to his eyes. It was not until they left and Friends came by and said "What is this #&#*?" that I realized it was a shoddy job at best. I phoned the office, spoke to Elizabeth who assured me she would give a message to correct person to correct this mess. Called again and she apologized; I wish John and Elizabeth could do the job because they are the only people there who care! I am still waiting and am disappointed to say the least. I paid total amount in full on day John was out. Mills Fence used to be the name on every fence in town and past experience with them has been stellar. What has happened to them?? UPDATE:The black topper was replaced when I left this morning. It is crooked. The other topper still has nails sticking out. read more

Mills Fence Co. - One cap is too large and both are different types and colors! - Fences & Gates Near Me - Cincinnati, Ohio

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I wish I would have given more to paying 50 percent of the job upfront. I was told that the work would be done in 4 to 6 weeks. Now almost 12 weeks later the job is to be scheduled. No refunds for down payments, the money is theirs. No recourse for the customer. Buyer beware. read more

Started the process in December 2020.. my fence is still not complete nor does it look like it cost almost $5000!! Mills fence company is a disgrace. They give you inferior product with mediocre contractors who do not care about your property. They left my water running all day while installing this monstrosity. They left equipment in my yard- grass all weekend. The fence is missing screws and my gate has fallen completely off. I actually mentioned the size of the gate compared to the fence- and was "hushed" like I knew nothing about gravity- sure enough the gate has come off the fence. This job was completed to them in December. I complained about the quality and refused to pay until it was right. Do you know they have already slapped a lien on my property? The audacity!! Michale, Josh, Ella, and Paul are a few of the employees that made this experience horrible for me.. stay away guys.. this is not 20th century customer service or quality.. wish I could post the videos for you guys to see read more

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Estimate process was very friendly, and the bid was mid-pack. Project started behind schedule. Project ended behind revised schedule. Unfinished details lingered for months, and were addressed ONLY when I refused to pay the remainder of the invoice. Several promises for follow-up were made and not kept, and no one seemed to know what anyone else had talked about. I still don't have the product I contracted for, but I paid them just to be done with them. On the bright side, most of the materials they used were of fine quality. I'm going to have to pay someone else to finish what they didn't. Caveat emptor. read more

If you value your time and money, I strongly encourage you to spend your money elsewhere! the first install left a line of the fence so crooked they had to redo an entire 40 foot section. It was so bad, friends laughed and asked us if the installers were "on something"....how embarrassing to have paid over $6000 for such a crappy job. The side gate didn't close because the installer said he didn't measure correctly. I understand mistakes happen and was glad to see they initially came back fairly quickly to "fix" the issue. Everything seemed fine for a while until the gate wouldn't close again! They came back numerous times to "fix" the issue, and it would work for only a little while. Very frustrating! Most recently they insinuated we wanted free work and were told they would no longer provide "warranty" work. In my opinion, it's not "warranty" work if problems existed from day one! We are now stuck with a gate that won't close, dogs that are getting out of the yard, and a feeling of disgust for Mills Fencing. They are happy to take your money for a less-than-par product. Mind you, we did have a fence prior to this install that never had any issues for the lifetime of the fence. it was installed by Chestnut's in Independence. We should have used them again, but didn't because they couldn't get to us as quickly. It would have been worth the wait! read more

My Neighbor and myself had Mills install new fences at the same time. As it turns out, Mills contracted out the job to a third party to install the fencing. Not only did it take these guys a week to finish a job that should have taken 2 days at most. (Because they only worked 4-hour days.) Their work was extremely substandard. Crooked posts, gates. the wire was not pulled tight etc.., I had the manager of Mills come out and inspect the shotty work and he promised the contractor would fix the issues. They fixed one of ten items and considered it fixed. would never use them ever again. read more

Mills Fence is my vendor of choice for my family's residential needs. We've also used their services on the commercial side. The crews were timely and the installs thorough. There was one install post issue which the CEO personally handled to send a crew back out the day of. I'd recommend them to anyone looking for a competitive rate coupled with a great customer experience. read more

Our experience wasn't perfect (miscommunication), but ultimately Mills Fence Co fixed my complaint. Their salesman, installer, and coordinator were all very nice and helpful. The final product looks good. read more

DO NOT USE MILLS FENCING We just had our fence installed by Mills and the whole installation was a nightmare! The installer is very unprofessional and impersonal. He refused to keep in contact with me as the customer and the company when the called and left him messages. He never came on the days he previously had said he was coming and when he finally did come, he only called on that day. On the final day, he brought his kids with him and one of them continuously stared into my front door window making my dogs bark. He left sawdust in my driveway and dirt around each and every fence post, cigarette buts included. When told that the installer doesn't keep in contact, the Mills office completely brushed it off, saying that they continue to tell him he needs to but he refuses to listen to anyone read more

Thank you, Kyle , for your rapid replies , regarding Free Quotes Kyle S. Reynolds Mills Fence Co. Ph: 513-631-0333 Fax: 513-631-2703 read more

I would give fewer stars if it were possible. Do NOT do business with this company. They are terrible. I don't recommend them. Be prepared to wait about half a year before they can get around to installing your fence. Go to a different company. There are a lot of people complaining about them for a reason. read more

Worst costumer service I've ever experienced. Added onto our existing deck so we brought a piece of our existing railing in to see if they could match it. They assured us they could but it would need to be special ordered and would take about 2-3 weeks to come in. Ok great. But 8 weeks later the railing is finally in and it's not the right railing. Returned the wrong railing and this time they told us that they had our railing in stock. On our second attempt we got the right railing but the wrong dimensions. Now they want to special order our railing again and have us pay the special order fee even though this has been their fault from the beginning. Started the project in August 2017 and it's now January 2018 and we still don't have the railing for our deck. read more

Hiring Mill's Fence was beyond a nightmare. We are repeat customers, but after this latest experience with them, we will never hire them again. And we will never recommend them to friends, family, acquaintances, or even enemies! Mill's Fence has the absolute worst customer service my husband and I have ever experienced. We found their staff to be rude and confrontational. They "no showed" on our fence installation twice. We were repeatedly lied to (or as they call it: "miscommunication") so many times (about so many different things) that I lost count. They also ruptured a line in our sprinkler system (despite it being marked with spray paint). Whenever a problem arose with Mill's Fence, which was every time we spoke with them (that's no exaggeration), we made sure to let them know we were unhappy. We were offered the most condescending, we-don't-care apologies every step of the way and were billed in full. When I spoke to a manager, she told me they do not offer any type of "good faith" discounts or credits for poor service. She said they only offer discounts if the fencing is installed damaged. In our opinion, Mill's Fence has zero integrity as a company and simply does not take accountability for their actions or care about their customers. The bottom line is, buyer beware. read more

We got our fence installed January of 2017 with no issues and it looks amazing. The quote came back immediately and was spot on when the job was complete. Kyle was polite, honest and respectful the entire process. We just had a minor issue with a hole in our fence. When I called (assuming they would say they wouldn't fix it) the woman on the phone set up an appointment for me right away. Within a week, Brian had repaired the hole, fixed a second one he noticed and took the time to give some recommendations to avoid any further issues. FYI - the hole was not due to poor quality or material from Mills. I think customer service goes a long way and Mills understands that. Great company and would highly recommend. read more

If I could give negative stars, I absolutely would. Let me start by saying that my fence isn't even done yet, but I am angry with the level of service I've received that I need to start complaining now. We hired Mills to install a Kentucky Board fence in our backyard. Not a huge project - a little over 200 feet of fencing with 2 gates. They told us they were about 6 weeks behind. We decide to wait as my parents had a great experience with Mills. They had a much larger fence installed by ONE guy in TWO days time. Well, we are going over a week now and my fence isn't done. They finally tell us they can start on a Tuesday. That became Wednesday. But, they are out of the brown wire we ordered. They've had almost 2 months to get that under control and they didn't bother. They showed up without the proper equipment to do the job - and left after two hours of "work". They assured me they would be back around 8am the next morning, with the proper equipment, and an extra guy. They didn't show up until 10am on Thursday. They spend half the day doing nothing. Every time I looked outside, no work was being done. One guy was chain smoking. They kept urinating in our yard. They told my husband they would have the posts set in concrete, but they wouldn't be back til Monday to finish the job. Well, that made me pretty angry seeing as it should have only taken them 2 or 3 days tops to do this job. Monday came and went... No call. No show. My husband and I both emailed and called the company several times. Our emails were ignored and our phone calls were handled with "We will have the installer call you" and then no one ever called. They finally show up on Wednesday. A week after they started. They packed up and left without at word about 6pm and our fence STILL wasn't done. More angry emails and calls. Finally my husband gets through to the manager who absolutely assures us that this job will be done TODAY (which is a Thursday). He claims that they needed to make the gates in their shop because we live on a hill and that he would be sending DIFFERENT guys to install them. Some guy dropped the gates off and tells us that the other installers would be back later to put the gates up. The lazy, unprofessional guys from before that we were told would NOT be coming back. So, I'm still waiting. They have proven on multiple occasions that they have NO time management skills whatsoever - so, I'm hard pressed to believe that they will finish up the job they are on now and make it here before dark to install my gates. This company is a joke. They lack communication skills on all levels. They are unprofessional and send out workers who are lazy and have zero work ethic. They claim we will be more than happy with our fence when it's all said and done. Here's the thing - I'm spending $3k on a fence, I'd like the whole experience to be pleasant - not just the end result. At this point, I am so angry with them, I can't even see straight. This job should have taken, at most, 3 days. They had 3 guys working on the job. We are in over a week and I still have an unfinished job and only about 4 more hours of daylight. The clock is ticking... Edited to add... Someone showed up to install the gates... and installed a 4 foot gate on a 5 foot fence. Then just left without telling me what was going on. Fence STILL not done. The next day, someone finally showed up to install the proper gate. Our fence is finally finished. It looks awesome, but after the experience? No, I will make sure I tell everyone I can to not use this company. They made far too many mistakes with us. read more

Used Mills a few years ago...first they delivered the wrong gates. Next, the welding on the "correct" gates was not good and left at least one hole on top which allowed rain to get in and eventually, rust. The subcontractor they used did a mediocre job and a couple of the posts in back are loose now. Yeah, you can do better! read more

I could not have had a better experience. I bought a new home and found myself in a position needing a fence right away because of my pets. All the competitors were 4-6 weeks wait. When I called Mills they also had a 4 week out schedule, but due to my circumstances did all they could to fit me in. They were out with an estimate within a week and job complete the following. The crew did all they could to get the job done quicker for me given the issue with my pets. The work was beautiful and the price was slightly lower than competition. read more

First let me say I know a couple of the people that work here which is why I chose them to install a fence for me (I don't think this had anything to do with the service since I didn't deal with any of them). I had the fence line staked out with twine. They installed 500' of split rail in two days with no issues. They showed up when they said they would and knocked it out. Unfortunately, the most unhappy are going to post and I think virtually every company has this problem particularly in a service business like this. read more

I needed some Black Chain Link fence pieces for an install starting in six days. I placed order so if they shipped same day or the next I would receive them in time. When I called for tracking number 4 days later I was told they would ship next day. Told them I had installers coming next day and needed pieces ASAP. Bottom line I had to find pieces locally at over twice the price and then they shipped some galvanized pieces instead of black pieces I ordered. Bottom line, find someone else if you don't plan far ahead. Like other reviews, their service needs work. read more

If you care about customer service, this is NOT the company for you! I have never in my life dealt with a company with such disregard for their customers. I had to call over 10X before getting my issues resolved. I could not a call back about the issues with my fence, but I did get my bill on time! read more

If it were possible to give a negative rating to a company, Mills would be the one to deserve it. A job that should have taken no more than three weeks has turned into a 3+ month ordeal. Their installers bent and tore wire mesh in close to 100 different locations, installed the wrong gate locks two different times, sprayed black paint on brand new concrete sidewalks and brick façade, never cleaned up after themselves, and were never punctual. That's just the installation crew. The operations staff in their office is THE worst I've ever dealt with. For starters, it takes forever to get someone on the phone. When you do finally reach someone they are completely dishonest, unreliable, and all around aggravating to deal with. It seemed as though they have a company policy that requires them to be as unprofessional as possible. Their unresponsiveness and lack of effort is atrocious. They should fire every last one of their operations staff and find new employees with some common courtesy and customer service awareness. I will never hire this company again! I highly encourage others looking for a fencing contractor to look elsewhere because this company will do nothing but frustrate and disappoint you. read more

in 2007 put in split rail fence, did good job. Called to get damage repaired, had to wait 1.5 months, then despite several calls to confirm date and time, no one showed. I had to adjust my work schedule to be available for this and the fact that they do not call and not show up is terrible. Would not recommend them . read more

One star is being generous...very frustrating experience. After waiting 4 weeks, they finally installed our fence -- but not the gates. Then they had to return to fix the height in one area (it looked bad, all uneven). After waiting another 3 weeks they delivered the wrong gates, then it took 5 weeks for them to return to bring and attach the correct gates. No communication at all on any of this. Terrible customer service. I only wish I had read the reviews first. read more

DO NOT use Mills Fence. While the fence itself is beautiful and well priced, their customer service is TERRIBLE. I was told by their scheduler that they would call me and set a date a week prior to install. They didn't call so I called them. Was given a date and time. That time came and went so I called the scheduler and was told they were on the way. 2 hours later still not there, called back and was told they weren't scheduled to come that day and he thought I was someone else. They got them to my house 5 hours later. As they installed the fence they DESTROYED my landscaping. I was told that Mills would cover the cost. 3 weeks later and a million phone calls I still cant get anyone to take ownership or return my calls. Wish I had used EADS and saved myself all the trouble. read more

Best thing that can happen to Mills Fence Co. is that they fence themselves in. They missed two appointments for install; the second one because they discovered no one had even ordered the product. When called, employees were rude, and disrespectful. Don't try to ask for the man/woman in charge: the person is, I was told, "a silent partner." The day after, I got an email from the sales rep wanting to know if I still wanted the fence. All I want now is to tell other to keep away from Mills Fence. Bad news! Stay away! read more

Mills Fence gave me a quote on some fence repair. They showed up on time but it was obvious they did not want to do the work. I own a service business and would fire any employee who acted as their associate did. Very unprofessional. read more

I contacted Mills and was given a quote and a verbal commitment of three weeks till installation. After a week contacted them and was told the scheduler was out but he would do his best. Well the scheduler got back and called me 2 weeks after they received the contract and informed me they can't do it till middle of August and if that didn't work for me, they couldn't do it. WOW! So I stated I was told 3 weeks and now it's 5 weeks and she immediately told me I wasn't promised anything. I've never had someone who is doing a service for me and taking my money be so disrespectful as Monique. There is no way I would use this company or ever recommend them. read more

Steer clear of these folks. From the rude scheduler, to the absolutely unprofessional installation team, this company is HORRIBLE. They are a rough bunch and do not stand behind their products. There are plenty of other fence companies out there! They have had to come back FOUR times since installation and each time, the attitudes get nastier, the service even worse and since we paid so much in the beginning, we feel we have no choice at this point. But you do! Make a different one, for your sake! read more

This review is based on customer service. Had a fence installed and they had to come back numerous times to fix mistakes they made. They tried to level the in and out gates and screwed about 4 sets of holes trying to get it level then put electric tape over the holes they didn't use to cover it up. Even though they knew about other mistakes that had to be fixed we had to call to see when they were going to come out. Only to be told that they had to get someone scheduled to come out. I called last week about another issue and left a voice message about getting someone out, they didn't call me back until this week and saying ETA is about 3 weeks out. When you speak to the CSR's they are less than enthused to help you. They also don't seem to know about the issues that were reported and you have to go over the details all over again. read more

Awful experience from the start. The entire process took 3 months. They original install team did such a terrible job that I had to call Mills 4 different times to come back out and fix things. The 4th visit they finally ripped out half of the fence and started over. All of this happened AFTER the install manager, Jim, came out to "inspect" which consisted of him asking me what I thought was wrong. What was scheduled as a 2 day project, took a month. It was the most frustrating customer experience of my life. When the fence was finally finished I called the office to speak to someone at a higher level, Ashley, about my experience. After explaining the last 3 months to her, all she had to say was that she was so happy to hear that Mills kept coming back out until I got a fence I was satisfied with. She added that their company policy is to come out as many times as it takes until the customer is happy with the fence; which basically means it doesn't matter how many times they screw up, as long as they eventually get it right! She followed that up with an exhaustive amount of reminders about the language in the agreement I signed. Stay far away! read more