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    Mills Prestige Driving

    5.0 (2 reviews)
    Open Open 24 hours

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    Services - Mills Prestige Driving

    Town car service

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    Photo of Alisa T.
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    3 years ago

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    Photo of Jasmine A.
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    3 years ago

    Michael is great! Always punctual and professional. I've used him often and he's always made my clients happy!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(258 reviews)
    0.8 kmCanoga Park

    Rental agreement number 9WK7HV. I was charged $1,500 for the rental thats supposed to be paid by…read moreLand Rover. I called Manager Josh but wa put on hold for over 30 minutes and hung up. I called back and was told that he was handling many costumers and promised me a callback but never did. Land Rover received a reply from them that I was already credited weekd ago which is all a lie since nothing reflected on my card amounting to $1500. I just called Enterprise Accounts recievables office and they advise me that they will email the branch to handle this dispute. This is very frustrating it is such a rigmarole to resolve a refund thats months old and bill was settled by Range Rover. Very poor in handling disputes and no troubleshooting skills. No empathy at all.

    Just when I thought I'd never use Enterprise again due to such poor service, the Sherman Way…read moreteam--especially Will--completely changed my mind! I had a terrible experience with Enterprise in Chatsworth, and I only booked there because it was the closest location to my home. I made a reservation 2-3 weeks in advance for a minivan, as we were picking up our son, who would be bringing four pieces of luggage. A week ago, I called to confirm our reservation and ensure we'd get a Chrysler Pacifica, which they confirmed. However, on the day of pick-up, after working in the morning, I arrived in the afternoon, only to be told that they had given away my car. I had explicitly told the rep during the call that I would pick up the car Friday afternoon because we were leaving early Saturday morning. His response was, "Sorry, we had your reservation at 8 AM, and we give a one-hour allowance. Since you didn't call, we gave away your car." I asked if they even tried to contact me, and he replied, "There are only two of us here, and we didn't have time to call because we were busy with other customers." He was dismissive and immediately moved on to the next customer. The waiting room had three customers (including myself), and only one staff member was outside retrieving cars. Frustrated, I called Enterprise and was told by the trunk line for reservations that the Sherman Way branch had a minivan available. I was hopeful, so I rushed to the location, but upon arrival, my heart sank. The place was packed--people were waiting outside, and more were inside. It was clear that the branch was busy, but I noticed around five staff members working hard, yet still managing to provide excellent customer service. Then, Will approached me with professionalism and a friendly demeanor. He asked for my name and politely requested that I wait as they worked hard to accommodate everyone. His calm attitude had a calming effect on the other customers, making us all feel valued. When my name was called, I was told that the staff didn't know there was no minivan available because I had called the general reservation line, not the local branch. I explained the poor service I received at the Chatsworth branch, where they gave away my car without even attempting to help. Will, recognizing the frustration and desperation in my voice, told me to wait while they worked to find a solution. That was enough for me to hold onto hope, but I also accepted that it might not work out. Then, I overheard their team discussing bookings, and--voila!--they made it happen! They were able to secure a minivan for me. I can honestly say the Sherman Way team is the best in the Valley! What stood out most wasn't just that they made it happen, but the empathy, patience, and teamwork they demonstrated. The calmness and dedication to providing excellent service made all the difference. This experience restored my faith in Enterprise. Thank you, Will, and the entire Sherman Way team, for your professionalism, enthusiasm, and genuine care for your customers. I'll definitely return to this branch!

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    Mills Prestige Driving - publictransport - Updated June 2026

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