My wife and I have been using Joe for our ride needs from Irvine to LAX and it's always top notch service!! And u don't meet to many non-Indian people that know Hindi! 3 years of knowing him and he never once disappointed us. He is always on time sometimes even 12hrs early but he will never leave u stranded. The dude must never sleep. He works late and is up at the crack of dawn for our early international flights. Thanks Again Joe. read more

This latest time being assigned to Shalom for transportation, we got a former taxi converted to wheelchair van, in spite of the fact that I don't need wheelchair van and that such a van is actually pretty darn hard to get in and out of if you are not in a wheelchair. You have to duck down low and get yourself into a seat where the trunk used to be. It had a broken door that was letting air into the car. The van was overall dirty and messy, interior and exterior (the removal of the taxi emblems was very obvious). Someone's coffee cup was in the back seat and a black trash bag draping the front seat (otherwise I would have asked for the front). And they were 10-15 min. late. The driver and receptionist were nice, though. read more

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UPDATE SEPT 7th - As you can see below, I gave them an opportunity to make up for their negligence. After a promise to make up for my last experience, this company once again flaked. I was stiffed on a 5:15am pickup promise this morning and my girlfriend had to drive me to LAX. ---USE THIS COMPANY AT YOUR OWN RISK--- Yosef, the owner, reached out and apologized for this oversight. I was offered a free ride to LAX the next time I am in town. I appreciate their responsiveness, and have updated my rating accordingly. I will rate again after my next ride with them. Thanks again, Yosef. read more

Do not trust this company! We had an international flight and even though we confirmed the time with him various times we were forced to throw all of our stuff into 2 cars with 7 people (including 2 kids and 3 senior) 13 luggage to drive ourselves from OC to LAX because the driver did not come and if we didn't do this we would 100% miss our international flights. I couldn't believe how the company just did not care and wouldn't even return our phone calls. It is appalling how this company is run. It is a major risk if anyone decides to hire them because you'll never know if they will come or not. read more

I wish there was a way to deduct stars from these lying and irresponsible people. I called around 5 o clock for an 11 o clock arrival at LAX for my boss, who had been traveling for a week and had been awake for about 24 hours. I needed someone reliable because my boss had his wallet stolen earlier. All day he had been dealing with flight delays. The man on the phone, Joe or Yousef, assured me numerous times not to worry. He confirmed that someone would wait for him in the terminal and would keep an eye on the flight. He even told me to do a little advertising for them. At that price, I said sure, why not. Later on in the evening we find out that the flight is delayed. Another employee calls to check on the car service because the flight was coming in after midnight. Joe once again assured him that he was keeping an eye on things but that he had to charge $10 more dollars for an after-midnight pick-up. We obviously agreed because we were still getting a good price. I called several times after midnight to be sure someone was coming. I wanted to make sure my boss got in a car safely. Unfortunately, no one answered. Giving them the benefit of the doubt, I thought maybe these were courteous professional drivers who didnt take calls on the road. My boss arrives after a grueling day of travel. The last thing you want after delays all day is some lame-ass to never pick you up. To make matters worse, this lame-ass company leaves a man without any money or sufficient cell phone battery alone at LAX after midnight. I found out about this in the morning. I called to check on the matters. Joe swears that the driver was there from 11 to 12:30 waiting for my boss. Why would the driver be there at 11 when we called and told them it was being delayed and had to pay an extra 10 dollars? Why did the driver not call any of the numbers provided him in order to reach my boss, myself, and the other people looking after the flight? Why did Joe assure us that someone would be there when someone wasn't? Why did this mysterious driver not call when he supposedly didnt see my boss? WHY DID NO ONE SHOW UP? Why does Joe still not have any answers to these questions? Why is Joe currently avoiding my calls? Why does Joe think everything is still okay because he didnt charge the company credit card? Even better question: Why is Joe trying to convince me that my boss' flight never arrived? He acknowledged that there was a flight, and he acknowledged that it was coming in after midnight, so why deny its existence only a day afterward? This company has no morals and no sense of integrity and no responsibility. They do not hold themselves accountable for their mistakes and instead make themselves sound stupid by telling obvious lies. Airport transportation is not something to be taken lightly, but Shalom Express Limousine seems to think it is okay to commit a ride, confirm more than once that someone will be there and still manage to fuck it up. Shrugging your shoulders and saying "OOPS" does not get anyone to call you ever again. DO NOT CALL THIS COMPANY EVER. I DONT BELIEVE ANY OF THE GOOD REVIEWS IT GOT AND I EXPECT MANY MANY MORE NEGATIVE REVIEWS IF THIS COMPANY CONTINUES THIS BULLSHIT IT CALLS A BUSINESS. I HOPE THIS REVIEW HURTS THIS BUSINESS AND I HOPE IT CONVINCES JOE TO CALL ME AND GIVE ME SOME ANSWERS TO MY QUESTIONS. read more

Shalom is my absolute go-to for car service in and around LA. Joe is so personable and accommodating, which we all know in LA is tough when your job involves traffic. I have used Shalom to go to and from LAX as well as for various drives between Santa Monica and Hollywood. They are always prompt and eager to help in any way possible. I'm pretty sure I'll never use a taxi again. Thanks, Joe! read more

I used Shalom when my husband and I were going to Hawaii. We had an early flight at 5am and they were there right on time. The vehicle was old and nothing fancy but we paid only $35 which was half of what we would've paid, had we taken a taxi. The driver was friendly and helped us with our luggage. If you want something with no frills, cost effective and gets you to the airport on time then Shalom is the way to go! read more

I am surprised that this service has such good reviews. After using the service for a friend's bachelorette party, it was the only vendor which I regretted choosing. PROS: - Very quick responses via text. - Fun attitude on phone/text, responded to every message with cheers. - When he was going to be late, he texted us to let us know. CONS - Was late (this wouldn't have precluded him from 5*s if the service was good.) - He used his phone as a GPS while driving (this also wouldn't have precluded him from 5*s if the service was good). - The limo was dirty on the inside, there was a thick coating of dust on the sides and and broken things (maybe a speaker) hanging off the wall. - The champagne was not iced. There was a package of ice in the side, but it was closed and not on the champagne. - There was an already opened bottle of champagne in the limo. - There were lipstick marks and dust on the champagne glasses. (Luckily, I had plastic wine glasses with me, as we were going for a picnic at the hollywood bowl) - There were water bottles to drink, but some, the seal was broken and were half empty. Worst of all, the attitude of Joe. I thought Joe was going to be really fun due to the reviews and our correspondence previously. He was upset when he got there and mentioned something about the couple before us who had the limo (maybe why he was late). He had none of the gusto he had while corresponding and the entire trip he had a frustrated vibe coming from him. He got really frustrated when we made a stop which I had asked him if we could make before he picked us up, he was however on the rude side before hand. Had he told us he couldn't stop, I was planning on getting it before, but he told us we could. *He took a picture for us and opened the door and did all the things he had to do, but did not seem happy about it. Using Shalom Express Limo was the lowpoint of our entire weekend and the only thing I planned where yelp failed me. The person who said he is her guy to use almost sounds like a fake review. His limo looked like it hadn't been cleaned in a long time. It was disappointing that we couldn't drink out of the dirty glasses, and the fact that I had plastic glasses was only because of the event we were going to. I know a great attitude could possibly make up for those things and this may be where Joe had an off night. I will never use Joe again and suggest using a different service if possible. I am not an overly picky person. We were going to use Joe on our return trip, but I truly felt we paid too much and would have had more fun if we went in separate taxis. Unfortunately we cancelled the return trip with short notice on Joe. When you are celebrating a special event, you don't want to do your best to keep an unhappy vendor from spoiling your night (as we had to). 10 or 20 dollars more is worth it. read more

My husband and I have used Shalom for a total of 3 rides to or from LAX, and it's become the service we'll use if we don't want to bother a friend to take us down to LAX. We live in Eagle Rock, so it's not exactly close, but Shalom only charges $39! This is for the both of us, and a private car (no sharing the vehicle, a la some of the other shuttle services). I love the direct trip and avoiding having to leave way early because we're picking other people up. It is a quick & easy call or email to book, and they have always been on time or early. We have ridden in both a van and an SUV, and for the first-time rider, expect a bare bones, older vehicle. I was a little taken aback my first time, but the driver was nice and we got to the airport quickly, which was what mattered. Bottom line, if you want friendly, personalized car service at a can't-be-beat price, call Shalom. read more

Great service, very nice drivers, and good prices. I'll be using them again. I called Shalom Express Tuesday for a Wednesday 6AM pick up to LAX from the Valley. The driver was early and let me know he'd be waiting, the price was less than most other services and I had no troubles whatsoever. I had booked my ride home with them as well, and despite catching an early flight unexpectedly, they were able to make a quick adjustment and a driver was waiting for me without any issues. If you get their voice mail, leave a message. My call back was within two minutes. Shalom! read more

I guess I should have just stopped while I was ahead. Shalom limo did make up for a horrible experience, so I decided to use him for a 3rd time. We had an early morning flight out of John Wayne and Joe had rememembed me and was excited that I was giving him repeat business. Well, I talked to him the night before and guess what? No pick-up in the morning and again, no one answered when I called. We had to take a cab to the airport and I never heard back from them. Shalom is exactly what you don't want in a car service, UNRELIABLE. Joe at Shalom Limo definitely redeemed himself and earned a good review. Joe felt bad about a previous bad experience and offered to make it up to us. Hesitantly, we took him up on the offer since it was a ride to the airport for our honeymoon. I should not have been worried. Joe took care of us and everything went smoothly. I will definit read more

If I could give no stars I would. Left us stranded never returned phone call or text beware of this business completely unreliable service. Do not call them . Long beach California. read more

L'chaim! Shalom Express is our hands down our favorite hired car option! We've used them twice now and have been extremely pleased: 1) Spotlessly clean vehicles with complimentary bottled water and magazines 2) always on time 3) professional drivers who are clean, dressed up a bit and friendly 4) great communication: they will call and text you to let you know where they are 5) great value--inexpensive compared to other services. 6) good drivers--the ride is relaxing and calm, without the driver doing crazy maneuvers or honking the horn/swearing at people. Not as cheap as something like those shared Airport Express minivans, but those really suck and take forever. I'm surprised to see they got some really negative reviews from past years. My guess is that they have really stepped up their game since receiving the bad reviews. So far, we haven't been disappointed at all. read more

I used Shalom Express probably a dozen times in the last 6 months to go back and forth from Pasadena to LAX. The people were always very friendly and the price was good, so I overlooked the fact that I often had to wait 15, 20, even up to 30 minutes on the curb after arrival for the car to show up. One time it wasn't a car, it was just some random dude's van. Then one time on my way to the airport, the car was 20 minutes late picking me up, so I voiced my concerns both about that and about the late pickup at the airport. They were very responsive and after that were much more prompt about picking me up upon arrival at LAX. Then a week ago, I was scheduled for a 5 AM pickup to head from Pasadena to the airport. I confirmed the reservation twice ahead of time in writing. At 5:20 when no car was there, I called the company. The owner didn't know what was going on and said he would call the driver. 10 minutes later I get a call back saying (without an apology) that the driver thought it was 5 PM but a driver would be there in 10 minutes. Finally at 5:50, a regular cab shows up. Luckily the driver had a really, really heavy foot and I didn't have any bags to check, because my flight closed at 6:25 and I got there at 6:23. When I returned to LAX two days later, I confirmed my airport pickup (I thought I'd at least get a free ride home after that). The reservation was confirmed with no mention of the incident. The driver came on time and took me home, but when I got out he stood there waiting for payment. I gave him a tip since it wasn't his fault, but said that I was not going to pay for the trip since they forgot to pick me up AND the cab ride cost $25 more than I should have paid. I waited for a day to see if he would beat me to it, but eventually told him that it was appalling that they should think I should pay for the ride home without so much as an apology. He responded by saying, again without an apology, that he thought I had gotten a free ride home. I said that I had, but that it was only because I demanded it. Once he knew that I was going to be reviewing his company online, he offered to send me a check for the difference in fares. I haven't seen it yet. Bottom line: they almost all seem like nice people. But it's a totally unreliable company, and if there's one thing that an airport car service needs to be, it's reliable. read more

Saturday night Halloween weekend a taxi was hard to find. Found this number on via Taxi Iphone app and phoned in for a ride. I thought it was going to be merely a taxi then all of a sudden a limo like car pulls up to the party and away we were.. So, assuming that we are now going to pay extra to roll in style which I don't give two craps about and assuming that this may be like the gypsy cabs in New York thinking that we are going to get ripped off we were not. I forgot the drivers name but he was very nice. He dropped us off at the Pike bar and returned for us as well. Prices were very reasonable. I saved his number for the next time I need a ride and can not drive!! read more

TERRIBLE. I reserved a car for an early morning 4:45AM pickup on 12/18/2010 and the car never showed up. I called both numbers listed on their site and all I got was an infuriating message to "have a blessed day." Left my name and number and never even got a call back apologizing. If you need to get somewhere, don't use Shalom Express. read more

I ordered three months in advance a towne car to pick two of us from the international arrival area for Sunday, June 26, 2011, at 1:30 pm. The two of us were arriving from Europe. When we landed, I called Yosef, the owner, to be prepared to pick us up out front. No problem he says. I called twenty minutes later to let him know that we were through passport control and customs and on our way out. No problem he says. We wait twenty minutes out front... no Yosef. Then I get a call from a stranger telling me to look for a white van, which eventually arrives. The van was a 15 person van... I think the van was what another reviewer was ordering, but never got! ha! [See review below] Anyway, the van was a mess! Rolled up tin foil balls from left over food, empty water bottles, and empty Starbuck coffee cups all over the floor and in the drink holders by the driver seat. The van was dirty and unvacuumed with the driver's disorganized papers everywhere between the two front passenger seats. Driver had no GPS and needed directions from us. Yosef even called while we were in the van and attempted to take zero responsibility for his no arrival by stating traffic was awful. Well, one... it was Sunday early afternoon and there was no traffic on the 405 all the way into the OC; and two... all of us, especially a professional driver in LA, always plans for traffic! His excuses were just that... excuses demonstrating his poor organization and basic underlying manipulative behavior. Oh yeah... I almost forgot, when picking us up three weeks earlier in the OC to take us to LAX, Yosef did come on time in an unwashed towne car with a friend in the front seat... who he attempted to pass off as a trainee. Problem was, the trainee was wearing sweat pants and a T-shirt... and never assisted with any of the luggage. Yeah... I have a fish story for you! read more

Joe did reach out and offer me a free ride, which I took him up on a few months ago. He was on time, everything went smoothly. Seems like the only concern to consider is that it's a read more

I wish I could give this place 20 stars. My car broke down on the freeway on my way to catching a flight out of LAX, about 1 mile from the airport. In between making arrangements to have my car towed back to town and having it taken care of I was trying to flag down a taxi. No one would stop off the 105 shoulder for me. I'm not kidding, more than 15 taxi's drove by without stopping. When I called a taxi service, I kept on getting transferred to different departments and was getting placed on hold for quite some time. I guess being stranded on the side of the freeway means I don't really fall into a particular city jurisdiction/they can't pull over on the side of the freeway/etc. Fine. I noticed when I pulled up nearby taxi services on my phone that Shalom Express offered shuttle/limo service to LAX and since I was desperate I decided to give them a call. Joe answered on the first ring, said he would be there in 5 minutes and he was. I had let them know I didn't have cash on me but that I could pay by cc. Not only did he help me with the tow, but when we got to the airport he didn't take payment from me. He only asked that next time I needed a ride to use their services, and believe me I will. They truly care about people, and had a level of professional excellence that is seldom seen today in the service industry. I highly recommend the use of this company. read more

I was very much impress by professionalism of Shalom Express Limousine in my dealings with them. I will definitely use them again. Joseph was extremely polite and helpful. read more

We used Shalom Express twice now and they are pretty solid. The good: communication is great with these guys. Joe is friendly, the drivers are nice and showed up on time. They were helpful at loading luggage and they were patient because we had to install car seats for our kids. Prices are good. The bad: we had a van both times, because we are a family of 5. The van is pretty old, and many of the seat belts were questionable, especially for using car seats. While the drivers are nice, they aren't terribly professional. Our first driver had to stop for gas, and also didn't know the way to Burbank airport! It all ended up taking maybe 20 minutes longer, but it wasn't a huge deal as we had allowed for extra time. Our second driver refused to take a credit card and made us stop at an ATM on the way back. And then when my husband got out to use the ATM, the driver got out to use the restroom! But all in all, I think the good outweighs the bad. read more

I ordered Shalom limo service for my daughters winter formal. The limo driver Joe was amazing! The kids had a great time and he kept in contact with me through out the evening. He even took them on a sight seeing tour of LA. I would highly recommend Joe to any of my friends and family read more

I really wanted to rate them higher, because I think the owner Joe is a good person that tries hard. But the service I received was disappointing and I've definitely experienced better. The root problem seems to be poor communication & organizational skills. Our first trip was LAX to Anaheim. Our flight was late and we were picked up within just a few minutes of getting our luggage. This was 3 or 4 star service. The second trip, with my daughters, was LAX to Anaheim and they were left waiting from 11:45 PM until 1:00 AM. They called many times (hearing groggy people speaking foreign languages) and had many disconnects before finally reaching Joe on the phone. He said he'd pick them up himself in 10 minutes. It took over 30 minutes. He should have been able to give a more accurate estimate at almost 1AM, so they could have decided to wait or not. He did offer to buy them a burger (which was nice). This was 1 star service. The third trip was 7 people from Anaheim to LAX. We expected a 12:30PM pick-up. At 10AM I decided to call and confirm the pick-up time. After several disconnects (my phone was working fine), I was told the driver was already there (10AM) to pick us up. "WHAT?" I immediately rushed my kids to get everything together and carry their luggage outside. There was no car and no driver. I called again to ask what kind of vehicle it would be. I was told a large SUV. When I asked what color, I was told "just a minute" and the line went dead again. I then proceeded to call 3 different numbers I had for the business multiple times (no answer). Finally, after about 15 minutes Joe calls and tells me it is 1 minute away. We get picked up by a yellow cab mini-van. We packed 7 adults (plus driver) and luggage into that (tight fit). The driver then proceeded to drive far too aggressively, until I told him to back-off the car in front. This was 1 or 2 star service. I suspect the problem with this last trip was that Joe answered the phone without a pick-up schedule in front of him and assumed I was calling to ask where the driver was (though I clearly said "I'm calling to confirm our pick-up time"). Knowing I would review him, he panicked and made several false statements to appease me while he tied to figure out what to do. He ended up paying a friend for a taxi ride, since he didn't have a driver/car close to us. Combining the 3 trips, I have to give a 2-star rating. read more

Yep, it's pretty bad. First time I used these guys, the driver is on time but guess what? Taxi driver felt there was no need to get out of the vehicle to help me put the 2 luggage I had to put in the trunk. Let alone greet me and ask if I needed any help. Didn't give a crap. OK. Let's test them one more time. Call the number. It's a cell. Lots of noise. Guy sounds like he's struggling to focus on my call. Like he has no pen to note down all the info of my request. I can already sense I'm betting big time on this. And... taxi never showed up and was late for LAX to start with. Got super lucky and Yellow cab stops in my street dropping a customer. Called, left a couple messages. Never called me back. Don't enter the service industry if you don't plan to serve... 0 stars, well deserved. read more

Joe went above and beyond to make our evening that much more special. He and his stylish ride were a lovely addition to a fabulous night out. read more

I ADORE this service! I discovered Shalom Express Limousine on Yelp and have used them a few times now. Very reasonably priced for the fabulous customer service they provide. Personalized and friendly service, and exactly punctual. I called today, they recognized my phone number and answered with, "Hello Tracie.". I truly feel like this is my personal car service. Use them, you will not be disappointed! read more

I can't believe I forgot to write them a review right after we used this company! I had a sour taste in my mouth left from the last limo company I had used and this one turned that frown into a smile! I was soooo sooo impressed! We used the service from San diego to LAX and back for a trip. Joe was BEYOND accomodating. He even brought us starbucks, stopped for us to get a long lunch and dropped us off back at our house (an additional stop) and never charged us. He was sooo nice. The limo could use some cleaning, but for the price I would use it again in a heartbeat! We will always call Joe when we need a limo from now on! read more

This company is wonderful. They were very professional, punctual, use nice clean limousines and took me where I needed when I needed to get there. Highly recommend them for your limo services! read more

Don't be fooled, he is a nice guy, but the first time we used him he showed up late. The second time he was a NO show - even lied to us that his "cousin" was around the block... We almost missed our flight and had to find a cab.... NIce guy , but totally unreliable read more

I made reservations with Shalom Express to transport my 90 year old mother and myself from LAX to Riverside late at night. I called from baggage claim and Joe said they would be right there...... never showed up. I made the reservations 30 days ahead of time and then confirmed the day before with Joe that the town car would be at the airport. I don't understand how he can say his driver is at the airport and will pick us up and then never show. Joe called me after I left 5 messages (12:10 PM at this time) while standing at the curb and said to find alternate travel arrangements. He "couldn't find his driver." Will never use them again and will never recommend him. read more

Just booked a drop off pick up with joe and the customer service was surprisingly pleasing. I have been calling places all day and I'm glad I found this place on yelp because he really made my day. He was willingly work with me, which I haven't been used to with other limo places. Thanks joe(: read more

Joe picked up my mother from LAX and brought her to Studio CIty for $49! He was friendly, polite, on time and conscientious. He even picked her up in a limo and took my daughter and her friend for a ride around the block after they arrived! I was extremely pleased with him and would absolutely use him again!! We had a great experience and I was thrilled he delivered "Grandma" with such care! A+ read more

How can a company like this stay in business? It's ridiculous that people would consider using this service with all the awful reviews that basically say the same thing. These guys are the equivalent of take out places who say "the driver's on the way' without thinking. Wish there was a more mainstream way to put these people out of business. read more

We used Shalom to go to LAX in June and to come back home (mid-town LA) two weeks later. After reading some of the bad reviews I was afraid BUT --- everything was wonderful: on time, clean, polite and reasonably priced especially witht the YELP discount (ask for it). We highly recommend them and will use them again for sure. read more

Oh Shalom, say it ain't so! Well, you almost had us. After a horrible experience a few months back... Please read my story below... We let Shalom make good on his faux pas. And he did! They were on time to take us and bring us back from the airport for my honeymoon. We were pretty excited. So we called dear Shalom to take us to John Wayne this morning. He confirmed 5am pick up. Even stating, "wow. That's early!" Sure is. Well, needless to say I am in a smelly cab with the rate of almost $70 bucks!!! Thanks Shalom. What you did to make up for us the first time was great, but a 50% dependability rate is not so hot. I will have my little brother who slept through my noon wedding at our resort pick us up upon our return. He is more reliable... Sadly. Hope you slept well this morning when you missed our text and calls. And thanks for the $70 cab fare. Awesome. There will be no more Shalom in my home. Read the reviews people. This is not a reliable organization. Have to be honest. Ok.,. Peace out! read more

I've used Shalom Express twice and have had very good experiences. The man who owns the company is so incredibly nice. He picked me up from the airport at 2:30am after I'd been waiting for a Supershuttle that never came. I was exhausted and famished. He insisted that he stop and Subway and buy me a sandwich. I love this service and will use it whenever possible! You never get that kind of treatment these days. The only reason I didn't give 5 stars is because I've called them a few times and they haven't been able to send a car. But when they do (you have to call early enough), they are amazing. read more

We needed a same-day limo for 8 hrs and were very pleased to get availability and a reasonable rate from Shalom Express. Joe was perfectly on time, communicated well via phone and email, and was a perfect gentleman throughout. I highly recommend the company and will use them again someday! read more

Do not use this service! They were late picking us up at LAX even though I told them the importance of being on time. In fact they had to send another service to pick us up cuz they wouldnt be there in time to get us to the harbor for our cruise. Then, I told them when our cruise would be back and how important again they had to be on time. They were so late that we ended up missing our flight and had to pay extra to get a later flight. I complained and they said everything was their fault and would refund our money which was the very least they should do. Well, we've been back for 17 days and have not seen a penney. read more

I have used Shalom Express from LAX to San Diego three times now. I have to say they have the best rates. They are always on time and never really had any issues. I recommend them to all. read more

Called these guys at 11pm last night to set up a cab to LAX the next morning, was assured the driver would arrive 15 minutes early. Total no-show. Called them and got an answering machine. Would have missed my flight had it not been for a local friend saving me with a last-minute airport run. Don't bother depending on these folks. read more