Avoid at all costs. Perhaps the worst taxi service in Los Angeles. Called four times to confirm a 7 AM reservation. They never showed up!!! No one picked up the phone no one returned my calls, missed my flight! Do not under any circumstances use them. read more

The bad reviews are not an anomaly. Avoid this company! I called a day in advance to reserve a taxi for 11:45 pm from Santa Monica to LAX. At 11:50 pm, I called to check on them and the phone rang forever and was finally answered very casually. I asked if this was the taxi company and was told it was. I asked where my cab was and it seemed as though I had been completely forgotten about. When I made the reservation, they promised to call upon arrival. Now, I was the one calling and they were late. Instead of sending their "Eco Smart" cab, they just called another, more expensive taxi company, which I could have done in the first place and avoided the stress of being late to the airport. What is particularly upsetting is that the owner of this company is clearly exploiting the "Eco" name in order to make money. The cab that picked me up from the other company was a regular old van, nothing Eco about it. BELIEVE THESE REVIEWS AND MOVE ON TO ANOTHER COMPANY. read more

Very unprofessional. I booked them for a 4:30 am trip to LAX. The taxi never showed up and their dispatch was not answering the phone. Do not use them if you actually want to get to your destination! I guess it's easy to be "ecosmart" if the car never gets on the road!! read more

After my go-to Taxi service let me down (Euro Taxi), I gave these guys a try after consulting Google (for some reason I didn't check Yelp first). $27 to LAX is a great price. After my previous cab showed up 20 minutes late, I didn't want to take a chance with a new service, so I requested that they come 10 minutes early. The driver arrived about 5 minutes before I ordered the cab, which was a great relief, except that I wasn't done packing (this was a last minute job). I ended up walking out the door later than I hoped (I don't remember exactly how much later, but not more than 5-10 minutes). When I got to the airport and gave him my credit card, he wrote down the rate as being $35. He penalized me for the wait time. Not sure how he calculated that rate, but it came out of his tip (not cool on his part). At least he didn't harass me for charging the fare. Not sure who I'll use next time... read more

I WAS ATTACKED BY DRIVER! That first sentence should tell you enough not to ride with this driver which is also the owner of this one man operation! I have taken this service once before with no issue. I live very close to the airport, his service is $5 more then a cab but I thought I would help out a fellow business owner. My second trip ended with me on a corner in the dark and calling the POLICE! I called the day before for a 5:30am pick up. The owner/driver text me at 5:15am the morning ofsaying he was at my place at 5:24am I received a call I said "I called for a 5:30am cab, I will be out at 5:30" I walked out of my condo at 5:32am as I remember when I looked at the clock on my microwave.. Keep in mind I have to take an elevator and walk down a long hall way with bags. I got to his car no later then 5:36am, I placed my bag in the trunk and said a quiet "morning" (it's 5:30am in the morning, who is chatty at that time?) not less then a minute after I got into the car he asked for me to pay.. I was irritated with the two calls before 5:30am, now him asking for his money, I slowly got my card out as it was dark and was trying to get settled in with my bags. he said I had to pay now since the service for the credit swipe is bad at the airport. He said he was going to charge me $5 for being late.. He then asked me how much I wanted to tip I said "no tip" he flipped out! He ATTACKED me and told me I was the rudest women he has ever met, that I was disgusting. I was beyond shocked, I stood my ground about the tip and TRIED to explain why to him. I not once said a curse word. I got to the point of saying " I am a customer, stop yelling at me, you are talking to me like you know me" It got so bad with his insults that I was in shock and kept questioning myself if I was late which NO ONE should ever be treated that bad for 5mins EVER even 20mins. He honestly went crazy.. I have NEVER been screamed at or talked to in such a disgusting, attacking way.. I even put my hands up and begged him to "stop, please stop saying these things to me, I need you to stop right now".. When he continued to tell me that my mother was a piece of shit and that she taught me no manners I said "obviously you are going through somethings in your life and I'm asking you to please stop taking it out on me!" That ignited a furry.. He began comparing me to his wife?? weird!!.. at this point I felt like I was going to pass out and demanded him to let me out of the car (keep in mind it's 5:40am and still dark outside) I got out of the car and he continued yelling, throwing my bag on the ground, I ran to take a picture of his license plate all while he flipped off my camera and continued to yell at me, when he reversed and acted like he would run into me TWO MEN RAN OVER FOR HELP. THEY WANTED TO CALL THE POLICE AND AS I COMPLETELY LOST COMPOSER THEY INSISTED ON CALLING THE POLICE ON THIS DOMESTIC ATTACK!!! YES, they thought it was a husband or boyfriend( can you believe it!).The men were extremely kind and bewildered that someone I hired to drive me 15 mins to the airport would attack a women the way they saw it. THEY HONESTLY THOUGHT I WAS TRYING TO COVER UP FOR MY "HUSBAND/BOYFRIEND"!!! Thank god there is witnesses! They gave me a ride to the airport and when I arrived I was a complete emotional mess. The American Airlines representative noticed me and had me place a report so that he/his company will not be able to drive into LAX again. She herself knew it was bad as I am a well put together business women crying my eyes out in public. Once I landed for my business meeting I received text messages from the driver/owner telling me that I would thank him for what he did to me.... I'm still dealing with other ramifications for this driver/owner.. This man is a monster and if I was in arms link I would not at all been surprised if he would have harmed me physically. I called the Police department later that day in Culver City to report the attack...WORST DAY OF MY LIFE! read more

I used them religiously over a period of 18 months and never had a problem, and their rate of $34 plus tip from my Crestview neighborhood to LAX was great, and their cars were clean. However, this all changed December 25, 2011 when I had to get to LAX for a 10am flight to Toronto. I called the day before, and scheduled a 7am pickup, and they confirmed. Day of departure, 7am, no car. 710am no car. I left messages. 725am no car, I called again, left messages. We had to scramble and drive our own car and park at LAX at much greater expense for an 8 day trip that cost me about $165. No one ever called me to explain, apologize etc. So unfortunately 10 great transactions were nullified by 1 bad one, without even a mea culpa. So to quote Michael Corleone "Youre dead to me, Fredo".... read more

Same sad story: I booked them for a ride to LAX and they never showed. I called to find out what was going on and they had the nerve to blame the taxi not showing up on me saying that they're never wrong. While riding another cab, I was told by the driver that this company isn't even licensed! Don't use; plenty of other companies in the city who are both licensed and show up. read more

They don't even deserve one star. I booked a taxi with them for pick up at 4:45 am from west LA to LAX. They NEVER showed up and their customer service number is a voicemail. I ended up calling another taxi company and they showed up within 10 mins. If anybody missed their flight because of the taxi's fault, the taxi company is reliable, and by law, they need to pay for your flight. It happened to my husband before and he fought it, he got his flight's money/cost back. So don't let this type company get away with stupid stuff like this. It is very unprofessional of them. Hold them accountable for their actions. read more

AVOID unless you don't mind being made to pay a penalty of $6 for being 5 - 10 minutes late. Lone female passengers especially - beware! For years of using car services to LAX, this was the first I've ever heard of such penalties. If this is a contractual condition of the service, it should be spelled out on the website as it's not a market standard condition. No mention of any such penalties on the website. It appears to be called Ecosmart Limo now, according to its website. The telephone number on the website is the driver's cell, which implies that it's really only one man i.e. no chance of getting another driver. Seemed a good enough driver, using Bluetooth for his phone calls... until he places an A4 size clipboard on the wheel and scribbles on it with a pen as the car continues moving... The price quoted on the website and confirmed on the phone was $26.99. As I handed the driver a $50 note, he told me it's $33 - the extra charge was imposed for keeping him waiting. When I mentioned I was not aware of late penalties, he turned horribly nasty and made it loud and clear that he didn't care if I chose never to use their service again. As we do with all drivers who get us to our destinations safely, I'd intended to pay him $32 in total, so okay, $33 is only $1 more... But gratuity follows voluntarily upon good service, and not involuntarily in the form of penalty surely? I regret not reading the other yelp reviews before - interestingly enough, most of us pick them for eco-friendly reasons which, alas, still do not justify awful service... read more

We called Ecosmart from Hawaii on monday afternoon to make arrangements to pick us up last night at 10:25 at LAX. We spoke with a gentleman that took down all the info..cell number, flight, time etc. When we arrived we called and the dispatcher to tell him we were in and he said they had no record of it..he was quite nasty and took no responsibility. He ended up calling another taxi service while we had to wait for 30 minutes. Not what we were looking for in a limo service after a long flight late at night. We though the Prius hybrid was a cool idea and still do but would never use this service again. Quite a shady operation... 08/30/11 read more

The web site says "Best Ride in LA" but they don't serve LA. I called for a Res for a pickup in 90035 ZIp, they said they only pick-up in Santa Monica. This deserves a bad review for false advertising, as the claim to the be "best" in a city they don't even offer service in. How can they be the Best Ride in LA if they are not licensed in LA? read more

Great company if you want a company not to pick you up. Or have you waiting for an hour and a half, on a thursday at 4:30pm. Go somewhere else united is a lot more reliable which is not saying much. read more

I don't usually write reviews, but sometimes the service is so good you just have to thank someone. our driver ( i dont remember his name) was very professional, helped me with my bags, and got me to lax on time in a safely matter. i would recommend ecosmart taxi to friends and family! read more

I dont understand all the bad reviews! The taxi was on time, the driver was super chill and he got me there super fast! What's the problem!? Has efficiency gone out of style? This is a great taxi service and I will definitely use it again. read more

HORRIBLE!!! 1. they DID NOT send a hybrid, it was a Ford Taurus 2. they were late 3. driver would not take a credit card! just horrible! no remorse when i called to complain! read more

no problem for me so far, karma guys karma. Treat them right they will treat you better. I have used them so many times that i got to know some of them. Bad reviews i am sure are posted by cheap guys that come out late and don't want to be charged, well i got bad news for them, it ain't free to wait for anyone. Even subway charges me extra for avocado.............so you guys wanna save monesy be on time. They give you 10 minutes wait free but then you must understand...its business like any other. Peace read more

they fail to tell you they will be charging you 10 $ minimum along with long argument that you are at fault you have delayed them , you are the cause that they might be late to there next pickup. so if u book a cab for 4 , and you are out of the gate at 4 .05 well they are gonna want to bill you $ 10 more minimum , very rude, and abusive. wont be ever using there service again for sure read more

I read the reviews AFTER I was in the taxi and was thankful that I had an uneventful ride to the airport. The driver was on time. I had no additional fee for the 5 minutes he had to wait for me and there was no asking for payment or tip prior to the ride. The car was NOT an ecologically sound car as the name implied but was a large, gas-guzzling Lincoln. It was reasonably clean but not remarkable and there was the heavy smell of cigarette smoke in the car when I got in. The driver was polite and quiet. There was no complimentary water or anything really noteworthy about the service one way or another. It was a $40 quote from Brentwood and that is what I was charged. There was a tab at the top of the credit card screen to give tip amounts based on percentages and he didn't check it till I was out of the car. I was very happy that he didn't hassle me about using a card. I would say it was good and I was comfortable. Maybe the owner has been reading his Yelp reviews? read more

Worst service ever. Made a reservation a week ahead of time with a agreed upon fare that was advertised on the website. They called 2 hours before they were supposed to arrive, changed the fare, and demanded payment ahead of time. They were very rude on the phone and refused to allow us to speak to a manager. Extremely unprofessional and downright sleazy in their dealings. I would rather walk to the airport than deal with these people again. read more

I called and reserved a ride to LAX more than 12 hours in advance. Nobody ever showed up, and the company hasn't picked up the phone since. (I've tried calling several times throughout the past week to find out if this company is even still in business.) If you enjoy the thrill of just barely making it onto your flight with seconds to spare (thanks to an adept Lyft driver), then this is the taxi company for you. read more

First experience was fine. Came on time and waited for me without hassle. Tipped the driver very well so naturally used them again the following year. This new driver (Omar) appeared very sneaky and my instincts was true after all. Halfway to LAX, he suddenly says the price arranged was actually not the right price and he wanted to charge me more. I repeated that's the advertised price online AND also the same price confirmed when I called to reserve. He called his supervisor and had a minor exchange in his native tougue. Apparantly, there's good people back at headquarter's because Omar never mentioned any additional fees to me again throughout the ride to the airport. Be careful with this company. read more

After a discouraging string of calls to companies that said they served Marina Del Rey but didn't serve MY part of MDR, I tried this number, the next on the list. I made the reservation, was quoted the $27 rate on the site, and crossed my fingers. My driver, Jesse, showed up in a hybrid promptly at my pickup time and called. When I came outside, he helped me put my bags in the trunk and made sure I was comfortably settled before closing the door behind me. We had an uneventful ride to the airport, made some small talk, and he made sure to get me to exactly the right door at my terminal. He did ask that I pay before we got to the airport, but it was the rate I'd been quoted, so I was fine with that. It sped things up once we arrived. I feel like I dodged a bullet based on the other reviews on the site, but I have no complaints! read more

Was looking for a good taxi service...this is not it. They were rude on the phone, unprofessional and they dont do trips around town apparently. Was hoping to use them for a night out in LA. Only longer trips to the airport and from town to town. Bogus. read more