Chicken was fried really hard.. the grease was not fresh.. my chicken looked nothing like the…read morepicture

They are fast, friendly & efficient! LOVE their fried pork chops, fried rice (as my side) but the…read morebest part are their WINGS! BEST drive thru IN WEST BIRMINGHAM!

Just rude asked for a regular fry and they gave me what they wanted ROACHES all over the kitchen.read more

Was told they were only taking Door Dash orders from the drive thru speaker. I clarified that…read moreRIGHT THEN I could only order food from a delivery service. I don't know why nor how long it would be that way but it wasn't acceptable to me. The up charges for Door Dash isn't acceptable to me after I've already driven to the building. Thanked him and moved on to an even worse situation.

I went there today I order the steak egg and cheese bagel meal ,with extra onions. When I received…read moremy food I had no onions on the sandwich. The tall lady with the gold in her mouth ... Stated that you can take the food and go ! we don't have time for this shit today ! I ask her again Miss my food is wrong ? Why are you screaming at me ,she told me this is the way I talk , I told her mail I have not raised my voice at you. You have no reason to be screaming at me .She then said give me your receipt ,and Get the Fuck ! out of my line and through my money into my car.

Terrible service, the manager looked stressed and smoked out. Her gold teeth were tarnished from…read moreall the cigarettes. Forgetting items in a customers order and putting the blame on the customer is absurd. Tall, big black lady loud mouth. This is coming from a black person also.

I wanted a salad and decided it was worth the wait for the drive thru line that was 7 cars deep…read morethis time. The line moved quickly. My salad was fresh and my one piece of toast that was cut in half was warm when I got home. The two small bags of Ranch salad dressing was insufficient for the size of salad received. Unfortunately I didn't have any other dressing at home so I tried making something with items in my kitchen. That was a fail! Next time I will either stop at Aldi to buy a bottle of salad dressing or pay for extra at the restaurant. Had I parked and went inside, I would have discovered this issue at the restaurant. Lesson learned. The outside of this location was free of trash and clean. There were several people at the window getting orders together. Unfortunately I lost sight of my credit card and it looked like it was laid down on the counter next to the monitor. I saw when one of them picked my card up and gave me it and my receipt. I turned my card off immediately as a precaution. They need to improve their protocol for customer satisfaction. It's going to be a week before my bank can send me a new card. All because I don't know where my card was when below my line of view!

After waiting 25 minutes I wasn't too happy getting home to find 4 tenders and a handful of…read moreunseasoned fries. Tried calling numerous times but it would ring or go to the busy tone. Drive thru staff weren't very pleasant either.

Giving Krystal a good review has been tough, because I've had a lot of problems with Krystal in the…read morepast with them keeping irregular hours. Several times I've driven to a Krystal that was supposed to be open, only to find out they were closed, seemingly for no reason. My last trip to Birmingham I found one Krystal that said they were open 24 hours, but was closed when I got there, and one other that was actually open 24 hours. I was there around 10 pm and they were out of everything except burgers and fries. The food is good but my advice is to go early before they get bored and close up, or can't provide your favorite for some reason.

I sent my son there yesterday for 6 Krystal s with cheese no onions they messed up my whole order…read moreand won't answer the phone

Our first stop when driving through, best tacos and sweet tea restaurants. Service is great and the…read morefood is even better. The meat, shells and sauce are top tier.

Stopped by for a quick lunch, having seen this spot and wanted to try it…read more Jack was at the register when I came in. He was pleasant and helped me decide what to get as I had not tried anything and asked for suggestions. I decided on a small nacho and two hard shell tacos. I ordered a half and half tea to go along with my meal. Cost for the whole meal was 11.13 I didn't hear my number being called and Trevon so was kind to bring my food to my table. While sitting at the table in the corner, I could smell cigarette smoke and not sure where it's coming from. Perhaps from the wall needing some work. The food was mediocre at best. I enjoy Taco Bell much more than Taco Casa. Cool, throwback sign design though!

My order was correct but the food was subpar. The bun wasn't fresh the fish was hard and doughy at…read morethe same time. I think it had been re dipped and cooked more than once. It upsets me when I pay full price for food late at night. It's always a crap shoot when using the drive thru hence why I seldom do so.

Nothing about our order was correct, we ordered 4 4 pice chickens and the Only thing in our order…read morewas fish, we ordered 4 orders of Mac and cheese and got 4 orders of fries, and asked for ranch and got honey mustard, I don't know how you can be that bad at your job when we were the only people in line at the time we ordered.... The person at the window was on their phone the whole time, drive 4 miles out of the way to go to another captain D's this is a disgrace

Ordered via Uber Eats: - chicken salad pita wrap (7/10) -…read morepita was - grilled chicken bacon swiss (8.5/10) - solid, nothing special but hit the spot - fries (6/10) - would've liked more salt and an oil change - cheesecake (7/10) - satisfied my craving but I could not finish it because it was so sweet Prices really won me over on this, got everything for $30 which is amazing given typical Uber Eats price hikes. Also I did order at 11pm so the quality could've understandably been a bit diminished.

I had the worst customer service experience through the drive thru. I ordered a club salad, and I…read morewas given a club sandwich. When I told the guy that was working the window, he threw the bag in my car. Kudos to the worst customer service ever. I WON'T be back.

Food first, thoughts after... My go to order is the black…read morebean burger add fried egg with a side of fries. With the 5% tip that puts me a little over $15. Made fresh to order. For fast food a little pricey but overall worth it to me. Located at the edge, a very nice hang out spot especially when the weather is allowing. The fries remain crispy and fresh even after cooled down. Located on green springs with spacious parking. A good recommendation!

Great customer service! The cashier was well familiar with the menu & answered all of our…read morequestions! Very neat outdoor eating set up! Great vibes for brunch dates or nice night out with the family! The food was nothing less than amazing! Bologna Sandwich 10/10 Cooked Perfectly Tatter Tots 10/10 Seasoned Perfectly

I hate coming here. Always slow as hell, POOR ASS service. Shame…read more Staff will leave you at the ordering desk for 20 minutes before coming to take your order.

This is the worst chicken place I've ever been to. Their menu needs updating as they don't offer…read moresome sides they have on the menu (like corn? what on earth!) And the people aren't very nice there. I went and ordered a family meal, a mixed box and the three large sides. She said it would be 25 minutes for white chicken and would I be okay with dark. I said yeah, sure, I suppose that's fine. She said that the dark was ready. Well, I still waited about 45 minutes for the food. The girl at the front (short braids/dreads like no longer than bob cut) was stale and just stared at me the encounters I had with her. I asked if they no longer served corn and she just said no and stared at me. I was like oh okay, fine no problem. The chicken was also lightly cooked and a lot lighter in color. I was sick the same night and following day. These people don't care about their customers. They care about getting their pay and leaving. I wouldn't ever recommend this location.