Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.

These ladies are very nice and do a great job. I have cerebral palsy and they are willing to help…read moreme where ever needed

Thank you so much Kelly for the beautiful set of nails.i am in love with my nails. Quite, clean…read moreand beautiful atmosphere.

Great service. My husband booked package 3 for me and booked a massage, reflexology and pedicure…read morefor himself. Great service. Amazing team, went above and beyond. They made it an excellent experience for the both of us. Made sure we were put in the same room for everything. We would definitely recommend this place.

I visited here for a Hammam/Gommage, a 45-minute massage and a eyebrow threading, and it was…read morewonderful. A very peaceful and relaxing environment, with discreet and professional staff. I am already planning my return visit, which should be soon as the prices are so reasonable. Great day spa!

I have been coming here for just about a year now and absolutely love it. My nails hold up great…read moreeven as a hairdresser and the pedicures are truly indulgent complete with a hot stone massage. I have found the prices to be very fair as well and they have a loyalty program to earn free pedicures! Awesome Nail Spa

What a fantastic little spa in Forest Heights. I wanted a pamper before a big vacation so booked in…read moreto get my nails did! The prices are good and actual space inside is well decorated, clean and staff are very approachable. They have about eight pedicure chairs and more nail tech desks lined up. When I walked in for my appointment, I was handed the nail swatch rings, which is pretty overwhelming. They have a massive selection to choose from. I got my brows waxed and tinted while I was there. This place is all about nails but they have a small waxing room available too. I liked the wax products they used - it's high quality stuff! While enjoying my pedicure, I was offed a Vietnamese coffee, sat in a massage chair, hot stone massage on my feet and legs all while watching a J-Lo edition on MTV... it was a great time. I felt really pampered. I also got gel nails (I was getting an overhaul y'all!) These take a long time, however the nail tech got the shape and length just right and really made sure I was happy with them. And I still am, two weeks later.

I booked an appt asking for someone who could do pixies. I came prepared with photos of the cut and…read morecolour I wanted but did NOT get what I asked for. She cut my sides and bangs VERY short, nothing like what I SHOWED her I wanted. I told her I wanted something feminine, hair on the sides I could sweep forward, and even showed her a past photo of when my bangs had been butchered (I told her I feel anxious every time I come to the salon because of awful cuts I've received like it) and she went ahead and cut them too short anyway saying that we would start with that and could always cut them shorter if I wanted. I showed her photos of what I thought was feminine vs young and funky. I did NOT get feminine. (I'm also 50!) I asked that my highlights not be spikey, I showed her a photo with more chunks, but was given spikey - and a copper colour, not the auburn I asked for. I returned a few days later to ask her to shave the sides and back one shorter so there was contrast between the top and sides. I felt the need to talk to her about how upset I was. While talking I told her that I was very disappointed with my cut and that it wasn't what I asked for. She agreed with me that 1) my head was an odd shape now with this cut 2) that it was NOT going to grow out nicely (another thing I told her was important to me and after two weeks it is already sprouting up in odd spots), 3) to keep my cowlick in mind (big hole there now that she agreed was hard to deal with) and 4) I should probably see a barber next time instead of going to a salon because they would be more qualified with a cut like this. With tip (that I absolutely regret paying) I paid over $250 for this. She seemed nervous during the cut, she didn't show me the sides or back with a mirror so I didn't realize how bad it was until I got home, and when you go to pay and the guy at the counter can't muster up a "you look great!" (despite what he thinks), it makes you feel awful. Needless to say, I will NOT be returning. She couldn't even offer the slightest apology.

I've been going to Concrete Blonde Hair / Body & Tattoo for a few years. It's a one stop,…read moreconstantly educated shop with a Stylist, Barbers & Techs most beauty needs can be covered from basic waxing to micro blading, lash extensions and permanent make up application. Have a wedding ? They cater to that with style too. I feel comfortable recommending you try Concrete Blonde. Always a good mix of men & women, both guests & stylists. Concrete Blonde is active in fundraising for the community through partnering with local businesses that provide service for those in need. Currently CCB will be Spinning to raise funds and awareness for CASA HOUSE. TIP: As always have reasonable expectations! When we, the guest are outlandish beauty shop relationships can sour unnecessarily. Your in good hands here! The salon / spa decor will not disappoint.

Passing through Sherwood park I saw B Glamor Nails. Being that my brothers wedding is on a few days…read moreI had to be quick with the mani pedi. I looked them up online and saw the price menu and thought that the pricing was pretty fair why not try it out? Called in and made an appointment for my sister and I for a mani pedi. Easy and fast we came in soon after. Massage chairs! You can't have a pedicure without the massage. The ladies here are very nice, gentle, and very meticulous. Did I mention how clean the salon is??? Cleanliness is very high on my list for being at a nail salon. While having my pedicure done I almost start to fall asleep. I very much enjoyed the hot stone massage on my legs, its very relaxing and new for me. And this was only the regular pedicure... I wonder what the upgrade would be like...? With the same Technician I was moved too have my manicure. I decided to get shellac because I need the French to last throughout the wedding. The French shellac looked amazing when she had finished! With steady hands she could paint the white tips fast and precise. My sister and I couldn't stop talking about what an wonderful experience we had with this nail salon. It's been awhile since we had such great time having our nails done together. We will definitely be back here soon and I highly recommend stopping by if you need a fast or slow relaxing mani pedi.

Located in Sherwood Park, opened two years ago, this place is bright and clean as if opened a few…read moredays ago. Netflix to entertain just loud enough to hear or you can close your eyes just to relax from the heavy grind from where you just came. This salon gives you two choices of scrubs, two choices of lotion to pick from and even the massage is with hot stones. And this was just the regular service pedicure! The lady who did my pedicure was so particular and detailed I just fell in love with the service. And the other lady who did my manicure was just the same way! I received a gel French tips with my own nails which were short in the first place but looked simple in a sophisticated way. The only criticism I had was the selection of nail colours which were limited in the lighter pastel collection. If you like bold and bright they have quite a few to choose from. The service was what I was impressed with and I will be back again.

This is my second time here for a massage. Jonathan is highly skilled at getting the knots of my…read morebody. He has a gentle my strong and deep pressure to release the tension from my neck, shoulders, lower back and right arm. This location is a little hard to find the first time but just look to the left of the restaurant Violino and you got yourself a great massage. I purchased this deal with groupon and have no regrets every time I visit.

I came here after purchasing a Groupon. I had an organic facial and a massage. It wasn't easy to…read morefind. The sign isn't front facing but rather on the north side of the building. They have a small parking lot (also north of the building). There is 2 hour parking on the street. First I had the facial. Upon entering the room it certainly has a down to earth feel to it. It isn't fancy by any means. I expected this having read a previous review so I wasn't disappointed. They could do a better job in this area. I enjoyed the facial. I wasn't expected to chat. It was a pretty basic facial and what I enjoyed most was the reflexology massage. I have tinnitus and I felt it was lowering the noise in my head. I had an hour massage and I was quite pleased that he spent that hour on my shoulders and back. He didn't chat or expect me too until the end when he gave me some good tips. The pressure was just right. With Groupon pricing I think the facial was worth while. Not sure I would have paid more though unless I was paying for a reflexology massage in which case I probably would have. The massage therapist is quite experienced and I would recommend him with or without a Groupon.

The prices here are higher than most places and definitely higher than I wanted to pay, but let me…read moretell you.... you absolutely get what you pay for and now I'll have a hard time going anywhere else. I walked in on a whim, hoping somebody would have time for a fill. Luckily for me, Megan was just finishing up with another client and had time for me. She did the most amazing job - I couldn't believe it, those nails lasted 5 weeks with not a single chip, break, lift... nothing. Definitely high quality work. I have my third fill scheduled for next week and I'm really looking forward to it! We've done basic nails so far, but we're going to try a new design this time.

My husband and I have been coming here for 2 years. The last two visits have been less than…read moresatisfying. It appeared they were rushed and doing two clients at a time. I don't use polish, so no extra time for application. We came home , the next day we got our foot scrapers and finished the job. We will not be returning. All I want from a pedicure is smooth soft feet. We did not get this.