Today was my first and last visit to KBB Salon. I booked a wash and silk press and, when I arrived,…read moretold the staff I had an appointment with Kelsey. I was told to have a seat, only to later realize Kelsey had been standing there the entire time and never greeted or introduced herself. About 10 minutes later, she came over and said she was running behind and someone else would wash my hair. Another employee did the wash and that part was fine. However, for my 11:45 AM appointment, Kelsey didn't begin working on my hair until around 1:30 PM after finishing the client before me. When she started flat ironing my hair, I asked what type heat protectant had been used. After that, the appointment went downhill. She asked if I had been to the salon before and implied I didn't understand how silk presses work. I clarified that I was simply asking what brand and type of heat protectant it was, but she never answered and continued working while repeatedly sighing. She burned me with the flat iron a few times and didn't respond when I mentioned it which made me really uncomfortable. When it was time for a trim, I looked in the mirror to see where she was cutting. She snapped at me to keep my head facing forward. I explained that I just wanted to see what was being cut since I hadn't had a trim in a while. She then abruptly turned the chair, sighed, and demanded I tell her exactly how much to cut. Since she had never done my hair before, I told her I preferred her professional opinion but still wanted to see what was being cut. She began talking about how damaged my hair was and suggested cutting several inches off. At that point, given her attitude, I no longer felt comfortable letting her cut my hair and asked for the minimum. The long wait alone wouldn't have stopped me from returning, long waits are common at salons in Atlanta. But the poor attitude and lack of customer service were disappointing. Everyone else in the salon was pleasant, but Kelsey's demeanor made the experience uncomfortable. For the amount people pay for hair services, basic consideration and respect should be expected.

The Best Salon in Marietta hands down, I've been a client for years. If you are looking for a salon…read morespecializing in natural hair care, cute short haircuts. This is definitely the place for you to make an appointment. Ask For Kalena.

Curly hair clients need to come to this salon. Not only will you get a great cut, Kristen listens…read moreto your curly hair journey to get to your best style. The salon is very comfortable and Kristen makes everyone feel comfortable. I was extremely happy with my cut and highly recommend this salon!

Kristen does a beautiful job and has great hair sense. She is able to cut my hair in a way that…read morereally works for me.

Annie has been my stylist for 10+ years and there is a reason I keep going back. She's great at…read morelistening to what you want and delivering just that. She's got an uncanny ability to mix up the perfect shade of blonde for me every time, and blend it seamlessly so it looks so so natural as it grows out. I know I'm going to get exactly what I want every time I go. She's an expert colorist but I also go to her for cuts because she's been great at that as well - and she's done everything for me from a minor trim to major inches off. I'm a big fan of Annie and her salon and will keep going back!

We made two back to back appointments to make sure there was time for a blow out after a cut. We…read morewere then told the blow out came with the cut. The blow out was very important because we were trying a new hair style and had an event shortly after so we wanted to make sure we knew how to style it. After 45 minutes the hair dresser just stopped and apologized for not finishing and walked us out after charging us. The hair was half done and an incredible mess. I have a video but it is too bad to post. It was rude and thoughtless and while they refunded us they also blamed us for not reserving enough time. There is no excuse. The hair dresser was Annie.

I highly recommend this salon if you enjoy paying hundreds of dollars to be condescended and…read moreprovided with mediocre service. 10/10 if you are into torture. TLDR: I paid way too much for bad service and bad outcomes. 0/10 recommend this salon or Jordyn as a stylist. If you're anything like me and walked in expecting high-quality service and agreed to pay top dollar for it, you will be very disappointed. The long edit: I sat in stylist's chair (a "level 8"...) and showed her an inspo picture. I was wanting to go from a level 5 to 6 all over balayage, to adding a little bit more dimension. So I asked for lifting in some areas and low lights other areas. Not that complicated. She left me in the chair for about 30 minutes as she consulted with her colleagues and acted as if I was a level three wanting to go platinum. That's when I should've walked out. I had a feeling in my gut that she was not going to be able to handle the task. But instead I was too nice and stayed. Anyways. After about 40 minutes of processing, during which she kept complaining that my hair wasn't lifting and accused multiple times I must've used box dye before coming in, my hair was a mess of orange streaks and black base. She went in super dark all over and couldn't lift the pieces she'd pulled. It was a mess. But what made the session so much worse is the fact that she was just so rude to me. As if she'd done me a favor by accepting to see me and just kept insisting that it was my fault because I must've been using box dye. Let me be very clear, I did not pay hundreds of dollars to hide a $10 box from her. I take extremely good care of my hair and had never had a problem lifting, so to be condescended for hours and accused of using box dye was a ridiculous engagement. I left very disappointed and immediately called my usual stylist to fix it. In the end I paid twice the amount to have it corrected. Spoiler alert, she had no issues fixing the orange and lifting the hair to give me exactly what I'd wanted. Generally speaking, I would've given them another chance, as it takes a while to get to know each other, I get that. My review is based on the way that I was treated- the way that I was condescended. The service was just extremely rude and dismissive, and there was this awkward air the entire time as if she was doing me a favor by attempting to deliver a very basic service. You could tell she didn't want to do it and didn't want to be there and was being extremely rude to you. This place is a lot like visible changes where they're charging you a premium purely based on the artist tenure, not an ability to actually deliver quality. Do not recommend at all.

I've been going to Bob Steele Salon for years and have spent well over $5,000 there without ever…read moreleaving a negative review. Unfortunately, my recent experience with a new stylist, Gibelli, was extremely disappointing. I asked for creamy blonde balayage highlights and a trim, but the result was far from what I requested. About four inches of my hair were cut off, despite only asking for a trim, and the layers are uneven and inconsistent. The color work is also problematic. Instead of blended balayage, the highlights appear chunky, uneven, and several different shades, with orange tones throughout and large sections that appear to have been missed entirely. There is little to no blending. A close friend of mine who is a licensed stylist also commented that the highlights look more like traditional foil highlights rather than balayage, which may explain the harsh lines and lack of blending. I left the salon crying because of how much length was removed. While color can technically be corrected, length cannot be restored for at least a year, and I may even have to cut more hair to even everything out. The salon offered a partial redo, but I'm uncomfortable with that solution. I don't want to darken the hair (which would make it harder to lighten later), and I'm also hesitant to bleach my hair again only two weeks after the original service due to potential damage. When I expressed these concerns, the manager seemed frustrated and unwilling to consult a trained stylist about how the correction would actually work. It also felt odd that a partial correction was booked when I originally paid for a full balayage service. Considering the service cost nearly $400 and my long history as a loyal client, I expected a more thoughtful and professional resolution. At this point, I'll likely need to see a more experienced color specialist elsewhere to correct the color issues. Unfortunately, while color can be corrected, the lost length cannot. For reference, I've also included a photo of what my hair looked like in November before my December highlights with Taylor, plus about four months of growth. My current hair is actually darker than it was two color services ago, which makes the result even more confusing. This was a very disappointing experience after many years of positive visits.

Love her !! Amazing customer service And knows how to do hair. I will definitely come backread more

I love Mercedes Dominican Salon. I typically let Mercedes cut and style my hair and she never ever…read moredisappoints!

This place is excellent. Such a beautiful salon. I went with a friend so she could get a head spot…read more The staff were awesome, especially Jade herself. Great service, as well.

I waited a couple of days before writing the review because I wanted to see how my hair would look…read moreafter that first hair wash post treatment. The result did not disappoint! I have had similar treatment done for the past 6/7 years of my life and this result is just as good, if not better than the previous treatments i've done. The stylist here is very knowledgeable and funny. I will definitely be coming back here again in a couple of months to get it done again! Only con is the price is definitely on the pricier side, especially for future touch-ups. But overall had a wonderful experience.

Good hair dressers are hard to come by…read more Keagan did my highlights and cut and she did such an AMAZING job !!! My hair is fluffy and soft even after color! Thank you SOOO much Keagan, you're awesome and I will be back in the near future !

Marilyn is absolutely amazing! I have been going to her for years. I have done many different…read morestyles cuts and colors and always leave happy. I highly recommend you ask for her!!!

I've been going to Zena's for over 3 years now. I'm a loyal happy and satisfied customer. I love…read morethe way her and her entire staff braid my hair, and I'm always in & out in about 3-4 hours, even when I get boho knotless braids! Her prices are reasonable and I keep my braids in for close to 3 months with touch ups here and there. I always get compliments on my hair and I'm quick to recommend people to Zena. Absolutely love her!

Very professional & friendly service. Amina & Zeina were both there & ensured the clients were…read moreaccommodated & comfortable. I sent a text inquiring about boho knotless & sent a video of what I wanted. The price quoted was the price I paid. No appointments are taken at the moment due to high volume. The shop opens @ 9:30 & customers are taken at a first come, first served basis so plan accordingly. I love my braids & will definitely be back!