Bit of background...I attended the Yonge Street location for my treatments and the Bay St. location…read morefor my consultation.
I underwent a series of CO2 laser treatments, including fractional laser on my cheeks, for my icepick acne scars between 2022 and 2023. Unfortunately, my experience was highly disappointing. Despite spending over $6,000 on 6 sessions and additional mandatory treatment skincare products, the results did not meet expectations. This was extremely disheartening in the end, as the procedure itself was extremely painful, requiring a full week of downtime after each session.
TREATMENT:
During my treatments, I noticed inconsistencies in the care provided. While Ina, the technician responsible for most of my sessions, did take her time during less busy appointments, I noticed she would rush through sessions when her schedule was packed. Given that EACH session cost around $1,000 for 50 minutes of treatment time, I expected a more consistent level of care. I understand it's a business, but for the cost, a little more attention and respect to the patient should have been given... I strongly believe there is a chance that I did not get the results I was told by the staff I would get, because of the lack of attention actually given during the treatments.
CUSTOMER SERVICE:
After 3x initial sessions, I was advised in December 2022 to undergo an additional 3, with the clinic CONFIDENTLY promising me a 60% reduction in the appearance of my scars. Unfortunately, after completing all 6 sessions, I saw little to no improvement (less than 10%). Rather than addressing my concerns with empathy, Ina and the front desk staff attempted to sell me more sessions, which was disheartening, considering the financial and emotional investment I had already made.
Overall, this experience gave me the impression that the clinic prioritizes profit over patient care. Considering the pain, time, and significant cost involved, I expected a higher standard of professionalism, bedside manner, and customer service. I strongly do NOT recommend this clinic, as it appears to focus more on profit than truly helping patients.