I contacted Igor about my dishwasher on a Sunday. He responded quickly and was able to come out on…read moreMonday. It was not a straightforward issue and the dishwasher is quite old, but he was able to repair it. He also gave us his honest opinion on when we should plan to replace it. I would definitely recommend Igor if you need an appliance fixed!

I am so pleased with the excellent repair of my washing machine. IZ Appliance repair fixed it two…read moreyears ago, it's still going strong!

The ice maker in our Whirlpool fridge stopped working. We tried all of the manufacterer's restart…read moresuggestions and nothing worked. So we called B+B amd now we have ice! Bob did all kinds of trouble shooting and solved the problem. He was on time. He was fund to tak to. And he solved the problem. What more van you ask?

Our customer had an oven cooktop that wasn't working even though it was brand new and never been…read moreused. LG sent out a tech to look at it and saw that mice had gotten into the machine and chewed the wiring harness. And that they would repair it after pest control had dealt with the problem. So I called B&B and they came out. We removed the cooktop from the range and they were able to uncover a mouse nest inside. Right away Bob said that this is huge health risk to the homeowners (Hantavirus). Unfortunately he said that due to the damage caused by the infestation, the oven was essentially dead. So the bad news is, they have to buy a replacement oven. But the good news is that B&B were quick and honest in the evaluation of the damage and potentially saved the homeowners from serious illness or death. Kudos to B&B!

Bob is a tremendous individual who truly enjoys helping people. I had never met him, but because of…read morehis great reviews I contacted him. We have 2 young children and had a bit of an emergency with a refrigerator that would not cool . Bob without hesitation (even knowing he would not get paid for the repair) went out of his way to get us in touch with the manufacturer who could help with our problem. He did this without asking for ANYTHING or receiving anything except the details of the problem. I'm not sure who you're using now to repair your appliances, but if it's not Bob, you have the wrong person!

Bob was very responsive to my concern fit my washer. He drove to my home and spent time with us…read more Very informative and showed us how to fix our washer. I will definitely contact him again when I need appliance repair. Thank you.

I drive almost 2 hours to go to this store...I was not disappointed, They were organized, timely…read morewith service and kind. All three of those things go a long way for me....Any problems with my Dyson in the future will be taken there. Thanks so much!

I would give this place 100 stars if I could…read more My 18 year old vacuum died recently and I was practically heartbroken. The idea of buying a new one that might only last a few years filled me with absolute dread. So many products made these days are absolute garbage. I remembered The Vac Store where I'd bought a Miele in the 90s that also lasted forever. I walked in and talked with Tony who was marvelous. He was friendly and helpful and did not pressure me in any way. (He had also helped me troubleshoot on the phone earlier that day and commiserated with me on my old vac not being fixable.) I don't have the kind of income I used to have but I ended up walking out with a new Sebo E mostly because the company offers such a great warranty. With registration Tony explained that I'd get a ten year warranty (7 for labor). Wow I thought, any company that offers that kind of warranty must be making a solid product. I'm very cranky these days about how rare customer service is and how poorly things are made. It was really nice to not feel cranky for a change.

The technician did good work and knew what he was doing. He was also a friendly guy. However,…read moregetting the service was a pain, very limited availability, and you have to stay in the area where the repair will be from eight until five, the entire day, and on top of that the service was twice canceled on me, once during the middle of the day, after already waiting five hours, it was rescheduled for the next day, and canceled again. Trying to talk to a person about this is difficult, and when you reach someone, they usually don't really know what they're doing, other scheduling an appointment. The service itself was good, but the process of scheduling that service and being sure that it would actually happen was terrible.

After 3 visits and 5 weeks my dryer was still not fixed, they no-showed the 4th visit so I fixed it…read moremyself and disputed the credit card charge. I offered to pay the diagnostic fee and for the parts but not the repair that they never completed successfully. Totally fair and reasonable, of course Sears would agree to that right? Nope, Sears lied to the bank and claimed they completed the repair and got paid in full. Dishonest people.

My microwave died. 'Tis the season to be jolly but I can't face shopping for a new microwave! I…read morecalled SALEMI and gave Adam the information from my existing appliance and said I'd come in to talk. By the time I arrived he had not only researched to find out what I actually had but looked up the information about a reasonable replacement. We discussed price, delivery, installation, removal and my shopping was complete. What a relief- thank you for all your help

Zero stars. Scary, abusive installation process. This store has no business selling Miele or any…read moreother high end appliances. During the process of installing a $2K dishwasher, the installer complained about one thing after another - first, he couldn't get one of the hoses out; then he wasn't sure he'd be able to install the cabinet panel. He became agitated when I tried to wipe off residual styrofoam pieces from the side of the dishwasher before he installed it, and he ordered me to, "get out of [his] work area." When I explained that I was just wiping off the styrofoam pieces, he said, "I have kids to pick up, get out of my work area or I'll leave; this isn't my main job anyway." When finished, he left me with a leaking pipe and told me to call a plumber. He denied damaging the pipe and claimed it was old and ready to crack. When met with skepticism, he told me, "f*** you" and "go F*** yourself." When I contacted the owner of Salemi Appliances, a man who identified himself as "Vincent," he defended the installer by stating that he had never had any complaints about him, and therefore I must have provoked him into being abusive. Two days later, a licensed plumber came to look at the leak and said that it was clearly from the work that the dishwasher installer did, which he said was not consistent with MA plumbing code. So either the installer is incompetent or he intentionally did an incompetent job. Women should be extremely cautious about buying anything at this store or allowing them to send someone into their homes. Spend your money elsewhere. And always look at the "lowest" reviews - you can't really verify who's giving the high reviews - relatives, friends, employees, who knows.