The ice maker in our Whirlpool fridge stopped working. We tried all of the manufacterer's restart…read moresuggestions and nothing worked. So we called B+B amd now we have ice! Bob did all kinds of trouble shooting and solved the problem. He was on time. He was fund to tak to. And he solved the problem. What more van you ask?

Our customer had an oven cooktop that wasn't working even though it was brand new and never been…read moreused. LG sent out a tech to look at it and saw that mice had gotten into the machine and chewed the wiring harness. And that they would repair it after pest control had dealt with the problem. So I called B&B and they came out. We removed the cooktop from the range and they were able to uncover a mouse nest inside. Right away Bob said that this is huge health risk to the homeowners (Hantavirus). Unfortunately he said that due to the damage caused by the infestation, the oven was essentially dead. So the bad news is, they have to buy a replacement oven. But the good news is that B&B were quick and honest in the evaluation of the damage and potentially saved the homeowners from serious illness or death. Kudos to B&B!

Bob is a tremendous individual who truly enjoys helping people. I had never met him, but because of…read morehis great reviews I contacted him. We have 2 young children and had a bit of an emergency with a refrigerator that would not cool . Bob without hesitation (even knowing he would not get paid for the repair) went out of his way to get us in touch with the manufacturer who could help with our problem. He did this without asking for ANYTHING or receiving anything except the details of the problem. I'm not sure who you're using now to repair your appliances, but if it's not Bob, you have the wrong person!

Bob was very responsive to my concern fit my washer. He drove to my home and spent time with us…read more Very informative and showed us how to fix our washer. I will definitely contact him again when I need appliance repair. Thank you.

I drive almost 2 hours to go to this store...I was not disappointed, They were organized, timely…read morewith service and kind. All three of those things go a long way for me....Any problems with my Dyson in the future will be taken there. Thanks so much!

I would give this place 100 stars if I could…read more My 18 year old vacuum died recently and I was practically heartbroken. The idea of buying a new one that might only last a few years filled me with absolute dread. So many products made these days are absolute garbage. I remembered The Vac Store where I'd bought a Miele in the 90s that also lasted forever. I walked in and talked with Tony who was marvelous. He was friendly and helpful and did not pressure me in any way. (He had also helped me troubleshoot on the phone earlier that day and commiserated with me on my old vac not being fixable.) I don't have the kind of income I used to have but I ended up walking out with a new Sebo E mostly because the company offers such a great warranty. With registration Tony explained that I'd get a ten year warranty (7 for labor). Wow I thought, any company that offers that kind of warranty must be making a solid product. I'm very cranky these days about how rare customer service is and how poorly things are made. It was really nice to not feel cranky for a change.

The tech was excellen, he certainly knows what he's doing! We were very fortunate to have him!read more

Billed for work but no one showed up…read more aut customer service not helpful. Cannot speak to a live person.