Thy work they did was great. But the communication is not good. I called multiple times with no…read moreresponse. They only take checks and cash. Be prepared.

I've had issues with Alterations, wildly, varying pricing, and most importantly, the ownership…read morechanged I guess? All of a sudden they were closed and they had a bunch of my stuff. I spoke with the landlord and then they reopened, but once I got my remaining things, I decided I would not go back. Too unpredictable.

I have a classic (expensive) Burberry Coat sitting in my closet collecting dust, I'm less formal…read morethese days. Solution: Convert the trench coat to a trench jacket, maintaining Burberry proportions and not ruin the coat. Mr Vargas is a Master Tailor. He was able to shorten the coat (and liner) while maintaining proportions and fully functionality. Guillermo Vargas is much more than a Master Tailor, he is an Artist who understands Design. Highly recommended, you won't find anyone better

I wrote about Guillermo before, but I used the word "code" and it was supposed to say "coat." I've…read morebeen back since and have never been displeased. Genuine gentleman and a great tailor.

I have been taking my clothes to this business for a number of years…read more The staff members are always polite, friendly and experts at alterations. There is also a 10 day period to return any items that are not as requested, and will be repaired at no cost. Definitely recommend!

Today I drove an elderly family member to this shop and waited in the car. They went in with their…read moretwo items. When I saw that they were being waited on I called to say - the item is cleaned, becuase I had cleaned it. I provided the elderly person my credit card and said that if they needed to they could just pay the additional fee. But we did not get that far because the elderly person said to the desk people - "she said it's cleaned" and the response to their old and frail person was, "you lied." So they left shaking and I went in. I was immediatley told that we are barred and can never return. From my career I consistently hear negative comments about the rudeness of the staff. Seeing an elderly person shake at being called a liar was not okay. I am sharing so that the staff either take ownership of their anger or to warn others.

Mixed experiences here. They handle basic dry cleaning very efficiently and do a great job…read more Tailoring and alterations are another matter. When they accept items, it takes a long time. Then most recently, I came in with a pair of pants with a broken zipper. They told me they were too busy to do it. I have given dry cleaning business to them for years, and all I get is "too busy."

I'd give Six stars if I could. I have used Sams fairly regularly for 3 years, plus mostly for mens…read moredress shirts, suits and jackets and every time, every item has been perfect and it is usually done in just 3 or 4 days. I see a few comments they are pricey but... They were priced about the same as a couple of other cleaners in the area when I was first trying others. looking for a cleaner, but I'm not bothering to shop price since I have always received such good service from Sams. There are times when dependable good service is more important that price, plus they have to be in the ball part or they'd not stay in business. The parking lot can be a little tricky getting in and out of, but if you can avoid commute drive time its not bad. I'd highly recommend

This is where I and my family have been getting our clothes tailored and altered as far back as I…read morecan remember. The team here is great! They're up front about what they can and cannot do when altering your items, their prices are very reasonable, and their turnaround time is relatively quick. For example, earlier this year I brought in a bridesmaid dress that had to be hemmed, and the work was done within a few weeks. I admittedly don't need things altered too often, but it's great knowing there's a reliable and reasonable place to go when the need arises. I highly recommend this shop and hope folks continue to support them.

I just visited the shop for the first time. I ripped a shoulder seam on my favorite winter jacket…read more They did an excellent job repairing the seam. They are very nice, professional, prompt, and do excellent work. The price was very, very reasonable. I highly recommend them.

So sad - this business is getting audited by the state for fraudulent practices - Gloria sent out…read morerequests to have people send in notarized statements and receive $15 in credit in return. Well I did that - and I got nothing. I get no response to emails regarding this - and now I want to contact the Pennsylvania AG and tell them what a fraud this company truly is. Stay away from them - they've let their kids take over the business -and the kids don't have clue one about customer service. So sad - so pathetic. I have spent thousands of dollars in purchases - they don't care that I've bought nothing in the past two years - they don't even care to ask why. They deserve to get audited by the State of Pennsylvania.

I have a Brother700 and I broke a needle and it messed up the auto threader…read more I called and the service manager Zack said to bring it in. he fixed it in 10 min and charged me $6.95. it's a nice sewing center with quality fabric. I highly recommend and glad they are in the South Hills of Pittsburgh. give the a try located on Castle Shannon blvd just past the ShopnSave.

I am SO great full to have found Barb. I moved here to Pittsburgh from California and needed to…read moredesperately find a alterations person for my wedding dress. I searched and found Barb I literally needed someone to not only take it in and hem it but I needed the back to be lowered the sleeves to be removed, the neckline taken down we pretty much recreated my dress, so that says a lot. She's also made my veil and belt and very reasonable price! I can't wait to put it on for my wedding day! I'm so excited! Barb did everything I wanted and then some. The fit is perfect and I couldn't be happier. Do yourself a favor and go to Barb she is so sweet and kind and really listens to what you want.

Barb is a miracle worker. I (foolishly) ordered 2 wedding dresses online without ever trying them…read moreon. When they came, they looked like lacy potato sacks. After only 2 rounds of alterations, Barb had these dresses fitting like they were custom made for my body. I wish I could post the before and after pictures here. I read her negative review below because honestly I couldn't understand how someone could be dissatisfied with her work. I think people have to keep in mind that she's been doing this for decades- if she tells you something isn't going to work or won't look right, she's probably right. And the best part about her is she actually WILL tell you if something doesn't look right (unlike bridal shop sales people who will tell you you look good in any hideous dress). Then she'll show you how she's going to fix it. You just have to be open and trust her- like I said before she's been doing this for decades. Lastly, not only is she an amazing dressmaker, she's AFFORDABLE! I got several estimates for altering my 2 gowns that started at $400 each and quickly went up from there. She did BOTH for $400, essentially deconstructing both dresses and retrofitting them for my body. If I could have given her 10 stars, I would have. I highly recommend her.

I was waiting until I won the credit card dispute to submit my review and share my experience with…read moreTopaz Thimble. To any bride considering Topaz Thimble for alterations, I encourage you to read this full review before handing over your gown to Kati. There are many seamstresses who provide better quality work and customer service. I paid Kati $500 to take my wedding dress and create a top that "looked" like what we discussed, but which had serious construction, quality and fit issues. I am now paying another seamstress to remediate all of the work that Kati called her "best work ever". I took my dress to be altered into a peplum style top. At the initial appointment, the dress was put on a mannequin and we discussed the changes to be made. I asked if I should try it on, but Kati stated it wasn't necessary. I thought it was strange that she didn't want to take measurements given we discussed that my wedding was 5 years and 2 kids ago. In hindsight, this was the first red flag. When I arrived for the final fitting, Kati's assistant answered the door and let me know that Kati was finishing up a few things. I waited for about 20 minutes while I could hear the sewing machine frantically whirring in the back. If more time was needed to finish the gown, I would have rather delayed the fitting than rush the work. This was the second red flag. Kati brought out the dress and it appeared as we had discussed. The only time that Kati touched the garment during my fitting was to help me snap and unsnap it. There was no "fitting", "checking" or "fussing" to make sure it was perfect. I paid and left the studio with the top. At home I tried it on again and took a closer look over the whole piece. The sleeves were not staying up because they did not have enough room in the shoulders. The buttons on the sleeve cuffs did not lay nicely as the material was bunching and they were attached unevenly. A seam on the peplum skirt had the horsehair trim raw, jagged and sticking out. Most concerning, the seams and construction throughout were uneven and messy. I emailed Kati regarding this issues and we scheduled a date to come back. My gut however was telling me to get a second opinion. I am not an avid sewer, however I have completed multiple sewing projects, and the quality of work was nothing that I would expect from a professional seamstress. I took the top to a second bridal seamstress with over 25 years of experience. The seamstress identified a plethora of areas where the work was either not completed correctly or was poorly executed. Ultimately she felt it came down to inexperience and rushed work. I feel taken advantage of knowing that Kati let me walk out of her studio with a garment that had blatant craftsmanship issues, and I do wonder how many brides leave Topaz Thimble with poor quality alterations to their gowns. In summary, the following issues were noted: - Seams throughout are messy and incorrectly executed - Sleeves and peplum skirt were incorrectly constructed - Thread color used did not match the rest of the dress - All horsehair seam edges were left raw and unfinished - Appliques were incorrectly connected and causing bunching - Time and effort were not taken to construct proper seams between the sleeve and the strap, as well as between the bodice and the peplum skirt, resulting in bunched and uneven seams. After meeting with the other seamstress, I emailed Kati explaining that I did not feel comfortable returning to Topaz Thimble to have the work corrected. I requested a refund to help cover the cost of the remediation work. In her response, Kati refused to acknowledge the issues identified and refused to provide any type of refund. Kati stated that I was not a sewing expert and stopped responding to any follow up from my side. I submitted a dispute to my credit card company citing "unsatisfactory quality for services rendered" and included all correspondence. After reviewing the case, the bank sided with me and refunded my money. I feel this speaks to the credibility of the review. Overall, when choosing someone to work on one of the most important garments in your life, I recommend you choose someone who has an immense amount of experience and attention to detail. Find someone who will not cut corners, and most importantly, someone who is kind and customer focused. You will not find this with Topaz Thimble.

Katie did such a great job altering my wedding dress. She does a good job explaining all the…read morechanges she is going to make. It was a very seamless process, and I felt very comfortable working with her!