I ordered Warmest Thoughts Tabletop Basket Deluxe for a funeral. I certainly couldn't take a picture; however, the arrangement was as presented on the website. They were beautiful and delivered as requested. I am very happy with my choice and recommend Minish and Potts. read more

My new daughter in law ordered a plant off their website to help us through an emotionally challenging time.When she saw the photo of what we received she wasn't pleased. Some of the flowers were wilted and not much color. It didn't look like the website photo. When she called she was told 'sorry for your problem, you got what you ordered". They offered to send an extra small plant (should arrive tomorrow). They also told her they put in carnations and didn't charge her for them. Looking at the website photo and what I actually received there should have been more carnations. They were not extra. The arrangement was a bit disappointing due to the wilted flowers but, the shop is trying to do something to make it right by giving an additional small plant. What I have issue with is how they treated her on the phone. 1. The comment that she got what she ordered, and 2. They gave her something free when they didn't. The photo of what I got vs the website photo really doesn't look like what I should have been sent. On closer examination it is technically what is in the photo just poorly executed. Next day: I received a new arrangement today. It is beautiful. The company made it right. The flowers are not exactly the same as the website but they are comparable and pretty. They did a good job. They didn't ask but I would have returned the first arrangement. read more

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I sent the Exquisite version of the Cue the Confetti bouquet from the "A Florist Original" collection to my Mom for her 85th Birthday. I was trying to use a local business but got burned. The flowers received were nothing like the photo and many were already past their peak. I sent side-by-side photos of the website bouquet and the flowers received. When Debbie called to see what my problem was, she was not pleasant, super defensive and asserted that she sent the flowers they had and that I should not have expected all the flowers in the picture. When I asked her if she was proud of the bouquet she sent, her telling response was that they were "fine." I told Debbie that I would not tell her how to run her business and she could decide how to make it right, which in her mind was apparently to do nothing. Would never use. read more

I ordered funeral flowers the night before the service online bc Minish and Potts was already closed. Early Saturday morning, the florists called to tell they could not get the specific colors, and suggested some others. For this I was glad. However the arrangement was looser than the one on the website and did not present the same artistic effect. Even so, others thought the were very pretty. read more

First saw their floral arrangements while visiting the Homearama in Norton Commons this year and they were truly breathtaking, so very creatively done with floral choices that really enhanced the decor of these white-painted model homes. They added much needed color to these dull, lifeless home interiors and definitely created an atmosphere of life, love and caring. Nice job and beautifully done! read more

I don't know much about flowers or plants or anything like that. I know what looks nice but as far as putting something like that together? Yeah, not really me. My mom, however, is a genius at adornments, decorations, flowers, plants, and the like. This means that Mother's Day, birthdays, etc. were always fun challenges for me and my dad. Actually, what it really meant is that my dad picked out something nice and I took credit for it. I've gotten a bit better at the flower thing through the years... but not by a lot. So, when mom and I were on the lookout for a particularly important piece of greenery, she was convinced there was only one place to go: Minish & Potts. Evidently, they used to have locations all over town that my parents would frequent when I was younger. Time has moved on for all parties and there are as many locations as there used to be. At this one, however, time stood still and horticultural creativity remained. As I said, we were on the lookout for a vitally important piece of greenery, so I stood out of the way while mom took the lead. After a bit of searching and discussion with the woman behind the counter, mom found what we were looking for and at a price that she liked. What ensued was a pretty personal discussion between the woman behind the counter (co-owner of this family business) and my mom about some pretty terrible commonalities. Both ladies seemed alright by the end of the conversation, so chalk one up for the power of flowers and greenery to add hope, color and life to even the bleakest of situations. It was a nice reminder on a cold, gray day. read more

I needed sympathy bouquets to be sent to three different states to convey condolences to loved ones for a sudden death in the family, but I was in a pinch for time. Florist/ owner, Debbie was able to help by coordinating the details and staying within my price range. Each family member was delighted and touched by the floral arrangement received. Thank you for your creativity, professionalism, and speed! read more

Beautiful flower arrangement delivery for my mum's birthday. She was elated. Delivered in a timely fashion. It is tricky finding a company that always have the flowers you want, but they had them. Thank you! read more

I have used this florist several times and each time am astounded by how creative and beautiful their work is. I just ask them to use what looks best - avoid roses ( I don't care for them) and they come up with dreamy creations of fresh flowers and greenery that I invariably get numerous complements on. read more

I have used this florist for over 20 years and continue with great confidence that am outstanding product will be delivered each and every time. Tim D. read more

I have always had a wonderful experience with Minish and Potts in Crestwood. Everything is so fresh and beautiful, and the service is wonderful. A family member from out of town recently sent me the Christmas Magic bouquet, and it looks like a $75.00 or more arrangement and was only about half that price. Its one of the prettiest and most creative arrangements I have ever seen! read more

This florist is pathetic. They thwarted my attempt to send my girl friend surprise flowers by CALLING HER and asked when a good time to deliver would be. I specifically put my phone number on the order for this reason. I still have no idea how they got her number or decided it was a reasonable idea to call the recipient and ask when she would like her gift to be delivered. I will never use this florist again and I would encourage anyone looking to move on to the next one. Horrible business practice and pathetic customer service. read more

We ordered an arrangement for one of our service provider recently experiencing a loss and we felt as though we had gotten robbed. Don't get me wrong, the arrangement was nice BUT, not worth half of what we paid for it. Everyone here at the office complained including myself. That's not me. I'm more reserved vocally. I did call to complain and the lady who answered was nice and all, but completely ignored the complaint and tried to paint the picture as a good experience. The guarantee expressed online says that if you are satisfied with your order that they would replace or refund it. We wouldn't want a replacement or a full refund. Just a partial refund would be suffice. Since we are a good distance away, we feel that they took advantage of that and charged pretty much what they wanted for them. I wouldn't recommend them to anyone unless you just have more money to spend than you have common sense. I have used florists many times before and am not at all satisfied with this entire experience. read more