My visit today consisted of ordering a number balloon online (9) for my nieces 9th bday. It was a…read morerose/pink colored balloon. I ordered it first thing in the morning and picked it up later that same afternoon. I used the email sent to me in order to click on a link to let them know I was on my way, kind of like the target pick up experience. There wasn't an available pick up parking space to park in so I parked against the curb and probably waited no longer than 1 minute until someone came out with the balloon. Pretty easy experience from start to finish! Woo hoo!

I received excellent customer service with ordering balloons! Great quality balloons with a variety…read moreof designs to choose from. I was able to pick up my order at the day and time agreed upon.

My husband and I stopped in here to buy Unicorn-themed decorations for my daughter's 1st birthday!…read moreEveryone was very nice, asking if we needed help finding everything. They went above and beyond to help ensure we got what we needed. Very reasonable too. We ended up buying two sizes of plates, napkins, and a golden 1 candle. We will definitely come back for future parties we plan!

Great customer service, easy pickup, and absolutely loved our balloon bouquets for our son's…read morebirthday.

Anthony delivered our graduation balloons! such a nice guy! Right on time! He even said…read morecongratulations! Thank you Anthony!

Very poor customer service. I had bought a necklace for Halloween that I decided not to use. When…read moreI brought it back to return I was told they stop packing Halloween returns on the 24th. Today is the 26th. I explained it was not open and within their return policy. The clerk told me no and also had a manager tell me no. Now the dollar amount was no big deal, but the story gets better. I asked for their corporate number and was given a customer service number instead. They said the don't give out the corporate number. When I called and finally got ahold of someone I told them my complaint,but then the person told me they were with UPS not PartyCity. Having returned home, I called the store again. This time I was given an entirely new number. When I called this number I only received a voice recording. So I called the store back to speak with Human Resources. After ringing for a moment, a recording came on to say the voice mail was full. I'll never shop at Party City again, and I will encourage others to shop elsewhere as well.

There is no other place that can beat this service. Wow! Less than a week out from a wedding I…read moreordered balloons and boy did Roxanne deliver. She listened to my wants and needs, made suggestions​ and the arrangements were perfect. We had intended for​ an outdoor service but the rain changed our plans, so we kept the balloons inside. Roxanne delivered everything we discussed.

GOOD BYE PARTY STORE BALLOON PURCHASES!!! We found a gem here with Balloon Connection! I called…read moreanother company and that was an interesting conversation . . . but thankfully they referred me to this company!! Roxanne is awesome! Not sure how many staff members she has on her team supporting production but they did a fantastic job! Our axe throwing womens league ordered balloons for an open house celebration and they turned out so fantastic!! I think the recipients were in awe!! Thank you Balloon Connection . . . until my next event!!

Great costumer service very helpful with balloons and this store is always stocked up on items…read morewhich I love.

TERRIBLE customer service from 2 female staff on duty 7/20 pm.. Would not move away from desk to…read moreassist with locating an item!!! Never even looked up from balloon area. More interested in cashier drawer that customer service!! DO NOT shop here!!!

Went in at 4:45 p.m. on a Friday, all the employees were whining taking brakes or deciding to…read moreLeave because it was a tough day. I only asked for two quick balloons. They're open until nine and wouldn't fill balloons for the rest of the night. Wouldn't let me use the open helium tanks either. Just slow and lazy. Teenagers have it rough filling 1 balloon a minute. Really it's terrible management. You lost at least $100 in the line I was in alone. Other people left too. I can imagine cutting off balloons four hours before close on a weekend?!?

I have shopped at this Party City a number of times (birthday parties, graduation party, engagement…read moreparty, wedding) and have always had an excellent experience. I've found items that I wanted, bought and picked up balloons with no problem, encountered helpful and friendly employees, and checked out with no issues. I am heading there again today for baby shower items!