This place is not a nightmare, but it's nowhere near the quality I thought it could be. When you book the "champagne and chocolate" couples massage they give you the lowest tier sugary complements. The chocolate is a CRUNCH bar. Yes. A crunch bar from a packaged candy bundle. The champagne tasted like the whole bottle cost 72 cents. I mention this because it's a selling point they simply just don't deliver on. The lobby: There was an angry customer in the waiting room who was complaining about being there double booked for a second time and had rescheduled multiple times. Why the customer did this more than once is beyond me. Still, we had hope. The massage: bless their hearts they were kind and welcoming but what these women did was not a massage. This is an oiled down rub by what felt like baby hands. There was no technique, no strength, no professionalism. We will never be back and again, not my worst nightmare but not the quality they promote. Both "massage therapists" were tipped 20% because none of this is their fault. They're simply trying to make a living. read more

Love this place. Great service. Good location. And they make you feel at home. The owner Paula is very attentive and knowledgeable about my situation with my skin. Great massages. read more

I found Mint Wellness Center through an instagram ad. They were having a sale for you and a friend 50 minute massage plus facial for a good price. We decided to book and they had a lot of availability for the same week! Parking was easy there was plenty of street parking in front of the building. Check in was also smooth, you have to fill out a sheet prior to the massage. We were greeted right away and asked if we wanted something to drink so we had water while we filled out the questionnaire. We arrived 5 min early but didn't get taken into the massage room until 15-20 min later. The space is pretty large with lots of massage rooms! Once we were taken in we prepared for our massage and facial. We started with the facial which was very basic. They clean your face, exfoliate, place a hot towel and then moisturize. No extractions, steam, serums or sunscreen. If you're looking for a true facial this is probably not the place. The massage was not a true massage, like most of the other reviews it was a rubdown with oil. No pressure at all. I've received many massages over the years and they all have the same structure and mostly vary on the pressure. This massage didn't follow that structure and had no pressure at all. I wouldn't be surprised if the people giving these massages were not licensed (in my opinion). The ad said the experience would be 70 minutes but it was more like 50-60 minutes. The ad mentioned we would receive champagne and chocolates which we didn't. I don't recommend this place for a true massage or facial. The staff was very friendly but that's not enough for me to come back. read more

Mint Wellness Center - Waxing Near Me - Coral Gables, Florida

I purchased a Groupon, according to terms and services any fees cannot exceed groupon price. Upon leaving they force a $25 fee not including tip, for purchasing a service from a third party. Any relaxation I had faded at the end of the massage. Also, I told her my left shoulder/neck were in pain and she didn't pay any additional attention there. read more

Mint Wellness Center - Waxing Near Me - Coral Gables, Florida

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This place looks nice on Groupon but they are extremely deceptive, when you first call they explain that there will be an additional $25 for using a third party vendor (Groupon) so you're basically paying full price for the facial. Then if you have an emergency and call to reschedule they charge you an additional $25 for the rebooking, even if it's an emergency. The first time I booked I had double booked an appointment so I called and the person I spoke with was nice enough to book me again without the charge. The second time a woman answered and I explained that I had an emergency and wouldn't be able to make it. She's like too bad your aesthetician is already waiting for you we can move your appointment to 5:00 PM but if you need to change your appointment there will be a $25 fee. I kept explaining my situation to her but she didn't care. I couldn't make the appointment, I reached out to Groupon because they redeemed my Groupon without me actually having had any service and then proceeded to lie to Groupon so I couldn't receive a refund. These people are liars! read more

Mint Wellness Center - Email this morning from Groupon - Waxing Near Me - Coral Gables, Florida

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I'm so upset I got scammed by instagram and didn't read the Yelp reviews. $90 special for a facial and full body massage seems like a great deal, but that is a RED FLAG. This place needs to stop operating immediately. Please do not come here. 1. This place is gross, smells, and there's no air ventilation 2. They use cheap products for your facial. The "dermabrasion" is probably the gritty St Ives face wash we all used as kids. The lotion is definitely ponds, I recognize that grandma smell. 3. She use lotion instead of oil, and the whole time she was using aggressively trying to squeeze the lotion from the bottle. 4. Time wise, the girl was doing a whole lot of walking around to grab stuff or open stuff in the room; it was so distracting. I probably got 30 minutes of "massage time" instead of my allotted 50 minutes. 5. Worst of all... the massage was so bad. Like she was lightly padding the lotion in. There was no massage. This place is a scam. Do not come! read more

I booked a 1:30 PM appointment that was later changed to 1:15 PM without proper notice. On the day of the appointment, we called the listed number to confirm, and the person who answered verified that our appointment was at 1:30. We arrived 10 minutes early, only to find no one at the front desk. When someone finally came out, she rudely told us we were late. We explained what happened and even called the number again in front of her--yet were still met with attitude and no willingness to help. The couples massage room was extremely cramped--only one person could walk through at a time. The massage beds were filthy, with hair and visible stains. When we asked for clean linens, we got more attitude instead of a solution. At that point, we left and texted them photos of the unsanitary conditions, along with a full explanation of the experience. They told me the manager would call me on Monday. I followed up on Tuesday. It's now Friday and I still haven't received a call or any response--despite trying every number they have listed. This place feels like a scam. They took our money, wasted our time, and treated us with complete disregard. Avoid this spa at all costs. read more

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I've been following this place online for quite some time, and was excited to see a 90 min special for a facial and massage-- sounded like the perfect way to treat myself on my bday weekend. Unfortunately, what I got was far from what was promised. The facial was a cleanse, scrub, SHEET MASK!, and hot towel. There was no microdermabrasion as listed in the offering. I felt cheated right off the bat. I tried to stay calm and enjoy the 'massage'. But this lady I got was definitely not trained to do massages. She put some oil and moved her arm up and down my arms and legs. There was NO pressure or technique to what she was doing--my husband can give me a better massage than that. It was a greatly disappointing experience. I would not recommend this place to anyone. Save your money and go to an Asian spa instead, where you'll get a real massage. This business is a scam. read more

I don't know what's going on with the lady that massage me today. She didn't do a good job at all. It was my birthday like she was rubbing me and I didn't feel anything and then I felt like she was rushing. Yeah, I don't recommend this place. And then there's a few guys after you're done with your massage you have to pay $25 and they don't let you know on top of what you paid for the massage. read more

Did not enjoy my massage at all. No one (masseuses or front desk / manager) spoke any English so I could not communicate what I wanted. No deep tissue, it's just a light relaxation massage with rapid knuckles on you (not enjoyable) and not slow and deep to get knots out. I did not enjoy the technique at all. I actually don't think their masseuses are trained properly AT ALL. I wish I read the one star reviews first as I couldn't agree more. No pressure AT ALL even when I used Google Translate to ask for a deeper massage on shoulders and just zero technique or client care. read more

My friends and I booked a spa day at Mint Wellness and we loved it! The service was very friendly from the first hello, the spa has a nice, calming atmosphere and the treatments were fabulous. We each got a facial and full body massage. We had a very relaxing day and the staff finished our treatments with a complimentary glass of champagne. read more

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OH. MY. GOD.... Where do I even begin??? For those of you who follow my reviews, you know that I rarely give 1-star reviews. I try to give people and businesses the benefit of the doubt. But when encountering service so egregious, I feel it is my responsibility to warn other Yelpers. I will start by saying that had I read the Yelp reviews for this place, I never would have booked an appointment. But Google has them at 4 stars which is MIND BOOGLING to say the least. Yelpers - PLEASE STAY AWAY FROM THIS PLACE! We booked a couple's massage special that they had going for the holiday season. The following is what we encountered. 1. The place is gross. Dirty and gross. I took pictures. You can see them, and they speak for themselves. 2. The lighting in the room cannot be controlled. They do not have a dimmer. It is a bright light. You would think they would want to keep the lighting low, so you don't realize they only clean once a year. But no, they don't mind if you're blinded AND disgusted all at the same time. 3. The music was loud. I asked them to turn it down. They did, and then you can hear the music from either the other room or the hallway. So, we had 2 spa stations going at the same time. 4. People talking in the hallway. LOUD PEOPLE talking. So now we are listening to 2 spa stations, in bright lighting, in a dirty room, with people talking outside. 5. I don't think they could legally call what they performed a "massage." It was an oily rubdown. At some point, I wondered if she had a hand injury because my 8lb Toy Poodle applies more pressure to my leg when he taps me for an extra treat! 6. I had specifically asked upon booking that I wanted to swap out the facial for a paraffin hand treatment. They agreed. I have the messages to prove it. At the end of our so-called "massage," I asked about the paraffin hand treatment. They said it was not included. I told them I had the messages to prove it. They said it wasn't in their "notes" but would honor it. 7. Paraffin Hand Treatment: They took a painter's brush while I lay on my stomach, and they brushed paraffin on my hands. They wrapped my hands in PAPER TOWELS and told me they would be back in 5 minutes. They came back in 2 minutes, the wax hadn't even solidified yet, and they cleaned my hands with paper towels. 8. I asked if they had done it for my partner as well - mind you, this is a COUPLE'S MASSAGE, and I had asked them to SWAP OUT THE FACIAL FOR THE HAND TREATMENT! This would mean for the BOTH OF US! It is a PACKAGE that we paid for. They said no, but that they would do it. So, my partner also got slathered in the wax for 2 minutes. Nothing but the best for my man!!! 9. When we got out of the carnival-like nightmare that was this experience, they tried to charge us for my partner's paraffin treatment. They said that he had gotten the facial so this was extra. When I asked my partner if he had a facial (and I am assuming that anyone reading this knows what a facial consists of) he said "Well, they touched my face!" Needless to say, we REFUSED to pay for it, and they did indeed take it off the bill. 10. Included in this little gem of a package were champagne and chocolates. Sounds wonderful right? Well, the "champagne" was flat sugar water. It was clear white, no bubbles, and tasted like fruit juice. I almost spit it out. And the chocolates you may be asking? Ready for this? YORK PEPPERMENT PATTIES and RESSES PEANUT BUTTER CUPS. I will say, had I been getting this spa experience when I was 8 years old, this would have been magical. How this place can call itself a wellness center is beyond me! How they have not one, but TWO locations, is beyond me. How these women have masseuse licenses is also - you guessed it - BEYOND ME! This was one of those experiences where I thought to myself "Are we being recorded? Are we being punked right now? Is this all just a joke and someone is going to come out and laugh and apologize, have me sign a talent release form so it can air on Bravo, and then they would take me to the real massage??" It was THAT bad. STAY AWAY! This place makes Massage Envy look like the Ritz Carlton. I will end this review on the 1 thing that went well. The Hot Stones were hot. So, there's that... read more

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Horrible experience. Purchased through Groupon and they charge an additional $25 at checkout-which is never previously mentioned. This was the worst massage my husband and I have ever gotten. It's not a massage it's more like an uncoordinated rub down with no pressure nor technique. The massage tables are extremely hard and I noticed after the massage that the sheets were stained. The experience was not quiet nor serene. You will hear traffic noise, dogs barking and conversations. This was a total waste of time and money. Terrible! read more

They have like 4 numbers that don't get through to anyone. Theres one that you can text. I had an appointment and the facility was closed. it's also my bday....when i reached out via phone they asked if i was at the right location like it's hard to just click on the link provided with the address when you book. i sent a picture that i was at the door and no one's there. They someone was and i was literally there! banging on the door with no response.When i drove off i saw a blond girl opening up the door with food. So she obviously left for food. instead of making it seem like a client is slow why don't you check your worker. Thanks for ruining my bday. My appointment was at 2. Check out all the numbers i called for them and the amount of times. Not to mention the texting that they didn't respond to me but they did with my girlfriend. let me know if ya want to see that too read more

Mint Wellness Center - Waxing Near Me - Coral Gables, Florida

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amazing masseuse who was gentle and took her time! i almost fell asleep! so kind. i had such a relaxing experience with lymphatic draining massage read more

THIS PLACE IS A SCAM!!!!!! I went to the Biscayne location, Very bad experience. We had an appointment at 2:00 PM for a 70-minute massage, but they didn't start until 2:15 PM and only gave us 60 minutes. The massage itself was way too gentle--I didn't enjoy it at all. On top of that, the massage therapist kept running back and forth for no reason, which was very distracting. To make things worse, they ended up charging us a hidden $22 fee per person, which was never mentioned when we booked the appointment. This was one of the worst massage experiences I've ever had. I would like a refund if possible. read more

Welp! The reviews were definitely right about this place. I wish i read them before i booked the massage. I booked on Groupon a couples massage and payed $160 + spa service $20 + a $20 tip that i did as just common courtesy and custom. but truly, this was the most expensive rub and tug I've ever had. My partner said If i wanted to be rubbed i would've just payed you! Not trying to bash on the business, but the quality of the massage and service is very misleading. We were greeted with a glass of water and Halloween candy, the facial was more like 10 minutes and a simple face scrub and sheet mask. The massage was as i stated just an oiled down rub. My partner said his masseuse was massaging him with one hand and with her phone in the other. I was vocal about pressure multiple times because truly it just felt like they were lathering me in oil. I'm unsatisfied with the price i payed, you might think its deal but truly you are getting a mediocre service at best. I wouldn't come back but it was an experience for sure. read more

The experience was awful. I don't understand or believe the amazing reviews. They don't speak any English and use cheap products from Amazon (I have pictures, and didn't look at the products she used until afterwards when I was freaked out). The bed was rock hard and the duvet was dirty (again, noticed the duvet after). She used an at-home microdermabrasion product on me (like PMD but not) very roughly and without warning (she didn't speak english). Then a very course scrub that was probably meant for body instead of face. The facial was extremely painful - the extractions were way more painful than standard. I eventually made her stop because it was so painful and did not feel right. I could feel her breathing on me because her face was so close to mine doing this. Then she ripped open a sheet mask and put it on me. After this, she put a bulky plug in device around my face that she said was "lead" (LED) and left for 20 minutes. After that I heard her opening something which I now know was a jar of moisturizer (unhygienic that she had to dip her fingers in there), smeared it on my face, and said "done." I do not believe this woman was a licensed esthetician to do this work. They also demanded an additional $25 fee on my credit card (I have receipt) that they said Groupon requires for spas. My face is red and tender. I am disgusted, angry and feel gross and tricked. read more

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Came with my friend for an early bday celebration. It was $170 for two people. The special included a massage, facial, paraffin bath for hands, champagne and chocolates. The employees were extremely nice and helpful. The facial although there was no steam or extractions left my skin feeling hydrated and refreshed. The massage was good for the price but I was expecting more pressure. But overall it was a nice relaxing day and way to start off the weekend. read more

Mint Wellness Center - Waxing Near Me - Coral Gables, Florida

La verdad amé demasiado Se los recomiendo muchisimo Todo estaba super limpio y todas las muchachas son muy amables, lo voy a estar recomendando en redes sociales y a mis amistades . 10/10 read more

Mint Wellness Center - Waxing Near Me - Coral Gables, Florida

Booked a 60 min couples massage for me and my husband. They literally lathered us with oil and rubbed it in over and over again for an hour. Zero percent chance they had any professional training. My left leg was chafed from how hard and fast she was rubbing. Literally worst massage of my life. They didn't speak English either so it was difficult to communicate. Also charged a $22 fee for booking on Groupon so that plus tip was over 200. NOT WORTH IT SAVE YOUR MONEY. Husband and I laughed the whole way home because it was so bad it was funny. *went to the biscayne location read more

WORSE SPA IN MIAMI, EXTREMELY DISORGANIZED AND UNPROFESSIONAL AND THEY ARE SCAMMERS!!! The experience with these people was HORRIBLE!! This place is a piece of crap, I have no idea how they are still in business. Scheduled a couples massage and facial, we get to their location in Coral gables, their was ONLY one person there, did not speak English and told us that the other therapist had left and she was left alone!! She even commented that they do this all the time.. When my husband try to request a refund they gave him a bunch of BS excuses, telling him they would refund him back but that they would call him back, he is still waiting. We drove all the way to coral gables to basically not receive any of the services that had already been paid for, WITHOUT anyone giving us a courtesy call and then them having the nerve to fight us on getting our money back- In addition, he found out they had overcharged him on the credit card- SON UNA MIERDA DE NEGOCIO, THEY ARE A PIECE OF CRAP OF A BUSINESS read more

The costumer service was possibly the nicest thing about my experience and even that was extremely flawed. Starting out I booked an appointment and they failed to tell me that they were closed on that day. So I waited outside in my car for two hours (one hour before my appointment and an hour after) no one answered the phones that day. The following day during their business hours I was calling both locations still got no answer. When I finally got ahold of someone they stated that they would include a back and foot exfoliation in my package. WAIT THERE'S MORE! Lol the back exfoliation was never put in my package and the foot exfoliation was just a foot toxin pad sticker placed on my foot the entire time and then taken off at the end. Which means there was never a proper foot massage like the one listed in my original package. When I spoke up I was told none of that was included in my package. And at the end they tried to get me to pay $22 for the toxin pad. Even though whatever you purchase will give you a time limit (ex. 1hr 10mins) there will be times when you're laying there untouched. They don't talk you through what's happening or ask you what you prefer. OH! And the champagne and chocolates is just a travel size mini bottle of cheap champagne and ONE fun size milky way. read more

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Please do not book with this establishment. My friends and I were visiting from out of town, and decided to book massages. We went to the Biscayne location only to be told that we would have to go to Coral Gables due to a scheduling conflict on their end. At the Coral Gables location we were lied to about the wait time, and the receptionist was very disrespectful towards us. Instead of trying to accommodate us she rudely stated we could leave. In the end we were requesting a refund only to have the cops called on us. I advise you to book elsewhere for a massage. The customer service is poor, and the champagne was cheap and nasty as well. You're better off going to Massage Envy. read more

Mint Wellness Center - The receptionist and "manager" - Waxing Near Me - Coral Gables, Florida

Súper unprofessional , first the place is super dirty , they don't clean out their materials that they use... they have a mess. Please don't come here , horrible business !they don't clean the sheets where the last customers been! Also they don't pay the employers of the place read more

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I went for the vip package. First I was greeted very warm and very attentive. The place is a very cute and warm . The vip package was awesome you get 5 modalities and champagne. I had a wonderful experience. Everything from beginning to end was lovely. The staff very sweet and friendly. I will definitely go back and will recommend it. read more

Prepaid for the massage/facial with strawberries and champagne for my partner and I. Show up and there is a child (like 8 years old) to greet us, no adult in site. We got there at 12:40, appointment at 1 so we were fine waiting and drinking our champagne, but since there was only a cold there got no drinks and no one came out to acknowledge it existence (except the unattended child). We sit for 40 minutes and I start walking around to look for an adult. The one woman I find is still massaging customers and is so rude and dismissive to me. Finally an hour past our arrival two VERY SICK AND DISGUSTING girls come out who should not be in public from hot sick they are start making our bed. I demand my money back, they try to say they can't. Needless to say it was a fight and the worst experience I've ever had at a day spa. STAY FAR AWAY!! read more

please save your money and go to a real spa. i payed for a 70 minute service and only got about 50 minutes of the service. the "facial" they did was a cleanse, sheet mask and a hot towel. the "massage" was just oil being slathered on me with one hand because i'm pretty sure the lady who did my service was on her phone. the parking is a nightmare. please don't waste your money here. read more

It's a good experience, staff was kind and massage was really good. The only suggestion is the champagne should be at the beginning or in the middle of the massage not at the end, in the front desk. read more

Mint Wellness Center - Massage room - Waxing Near Me - Coral Gables, Florida

Real good service and amazing prices. Specialist are pro on what they do and ultra professionals.

This place is horrible and should not be in business. I went to the location on Biscayne for a massage and it was the worst massage experience I've ever had. The girl didn't speak a lick of English. I had to use my phone to communicate with her. She didn't know how to do a proper massage. She went too hard in my neck and then I had to use Google translate for her to understand what was happening. She stopped the massage and then got another woman to come in, they were whispering while I was on the table. Then another woman finished the massage. It was equally as horrible. The atmosphere is unsettling, the windows were open in the massage room making it chilly and you can hear every car and horn outside on the street. The massage was horrible. Then, after when I used the bathroom to pee, the toilet over flowed. Over all, I'd say this business should be taken down. Absolutely ridiculous and waste of money read more

I bought a Groupon for this place. It said to arrive 15 minutes early, I arrived at 10:45 AM to the Biscayne location which looks abandoned and has a no trespassing sign on it. Nobody was there , or answered my phone call which was fine because I would never want to get a massage or facial from such an establishment, especially after reading the reviews. read more

Mint Wellness Center - Mint Wellness Center Biscayne Blvd - Waxing Near Me - Coral Gables, Florida

Do not go here!! They do not know what they are doing. I got a couple massage and I am pretty sure the people there do not know proper technique. I received a back rub and slaps across my back and leg. They ended up hurting my neck. read more

Told them I had a Groupon and they said they would honor it without needing to purchase the Groupon. Went in for my massage, and when I came out to pay the prices on Groupon doubled. I was the one that made the mistake and forgot that I took a screenshot when making the appointment. I called them back after they charged me and the lady was pretty rude and said sorry there was nothing she can do even though I told her I could send a screenshotof what the prices were when I checked an hour earlier read more

Mint Wellness Center - Was $49.90 then by the time I was done with my massage it was $89.90. Make sure you buy the groupon - Waxing Near Me - Coral Gables, Florida

Quede super desmotivada con tu centro. Luego de esperar casi 15min en la entrada sin que nadie estuviera en el Front desk tuve que llamar para me atendieran. Luego de que me tomaran las medidas me entraron a el cuarto donde esta la lipo laser y super cochino, unas chanclas por un lado el jacuzzi con unas manchas k no se si era sangre o que . Me dise la muchacha sube a la Cama y tuve que desirle señora esa sabana esta usada cuando la lebanta tenia la Marca completa de un cuerpo sudado o mojado y simplemente kita el papel azul para poner otro y debajo aun avia una toalla sucia. La verdad que vergüenza para estar en Coral Gables Horrible, dirty and disgusting please find a better spa for your needs. This people shouldn't even work al Coral Gables. read more

SCAM, STAY AWAY Got the best package, the "enhanced" and was a total MESS. The masseuse was rushing, just rubbed some oil on my body, not even close to a massage, zero pressure and probably spent 20 mins massaging my whole body, back and front. The facial was ok but then she started rubbing the front of my body with oil while I had a Led mask on with bright red light and kept turning on and off, beeping loud. NO relaxation whatsoever. I thought she was rubbing me in the meantime the mask treatment was over and the actual massage I paid for was coming afterwards, but it never came. When the mask was finally off for good she asked me to turn around and rubbed oil an hot stones on me for 10 mins and that was it. Upon my arrival the person at the front desk told me whole treatment was supposed to be 1hr 30mins yet the masseuse was done in 1hr10mins. Right when she was finished I told her the massage felt short and she told me she put a timer for 1hr 30mins and she was no "robbing me". Then I check my watch and go outside and tell her it was actually 1hr and 10mins and she said "oh yes, thats how long this treatment is. The front desk person repeated the same, even though he had told me upon arrival I had "the best" package and that it was 1hr and 30 mins. Disappointing is an understatement. SCAM, STAY AWAY read more

IT'S A SCAM DO NOT GO HERE! This was the absolute worst experience I've ever had at a spa. The list is so long I'm not quite sure where to begin. We paid for a full day at the spa including a facial with microdermabrasion, full body scrub and massage. We didn't get 1/2 the services we paid for. The massage was just someone rubbing oil on your body. There were no inquiries as to what areas to focus on or the amount of pressure that should be applied. According to them the full body exfoliation only pertains to the back, can someone please explain how this makes sense? Oh and the facial... it's not a facial! They put on a dollar star face mask and rub in some cream. They "forgot" about the microdermabrasion and the extractions. Pitiful! To add insult to injury the front desk didn't ask or care about our experience. Assuming by her reaction she's used to customers complaining. read more

Did not like the fact that the offer included champagne and they gave to us in the front counter after done with the massage. It also said it included strawberries which we did not see.... Falsa advertising read more

I went here for a couples massage , my husband and I are newlyweds. I purchased on Groupon for the couples massage with the chocolate and champagne. After we finished the lady asked how was everything , I told her it was okay but we didn't receive any champagne or any chocolate . I told her we would need some money refunded because we didn't get the full offer . She acted like she didn't know what I was talking about and said hold on for a second . She then tells a lady go to the back and the lady came back with some champagne and a hand full of chocolate. Like why would you think I would want a bottle of champagne after my services and in the lobby on my way out the door. I was so disappointed in the way things were handled as well as I felt disrespected that they would give us candy out of a candy bowl that's public for everyone and act like that's what the promotion was . read more

Mint Wellness Center - Here is the candy they issued - Waxing Near Me - Coral Gables, Florida

I had booked for a day spa package for my mother's birthday and I honestly regret spending the money on this place. First off, I requested to book an appointment at the Biscayne location and had received a confirmation for my schedule. I show up for my appointment only for them to say that I wasn't booked at the Biscayne location and I was booked at a different location (at Coral Gables). The therapists did not speak any English at all, and didn't even try to give useful help to us. She pulled out google translate and told me I needed to go all the way to the Coral Gables location to "speak with the manager". We drove all the way to the Coral Gables location since I paid so much money for this, and once we arrived the manager wasn't even there, they just had to call the manager on the phone which was something they could have done at the Biscayne location. Thankfully some lady was also getting a service at the Coral Gables location who was able to translate for us to the therapists and then we were able to speak with the manager/scheduler. I explained the situation to the scheduler and told us she could book us at the Biscayne location for later time that day and were not offered any refund or additional service. It was very inconvenient since we had to drive back and forth between locations when they honestly could have just called from the original location or simply learned to speak/understand English. We go back to the Biscayne location and we get taken in for our appointment. Honestly, again, not worth it, the services were so bad. We had gotten a "facial" and a "massage" and it was just terrible. The facial was done so poorly and honestly it did not feel refreshing. It wasn't anything near relaxing either because the ambience of the room we were in was bad. When it was time for the "massage" it was the worst massage I had ever gotten. All they did was rub oil on my back/limbs and then would slap them aggressively instead of actually massaging properly. To add on, I felt the therapist using her phone and texting while she was treating me. The hot rocks they used were not proper temperature and the hot towel they used were also not good. Nothing about this place was professional or knowledgeable and honestly not worth the money. Save yourself the trouble, time, and money because they don't know what they are doing and they don't know how to properly communicate with their customers. They are very unprofessional and it was not worth what I paid for. If I could get a refund I would because it was that bad. read more