Been coming here since High School.. Just the best Dr's and staff…read more Dr. Moyer and Kate are the best, so caring and easy to talk to. I still go back here even though I no longer live in Belmont. That good.

Doctors are good to excellent, but front desk experience pretty inconsistent. Bernadette…read moreespecially seems unwilling to help patients find solutions to their problems, adding to the stress of seeking medical help or referrals by being curt and short without offering support or additional information that may be helpful. Coming from East Boston Neighborhood Health Center, I am convinced that the quality of care is better in centers where it is not only the doctors caring for the patients, but every single person you encounter in the clinic. Time and again, I have had positive experiences there, getting courteous and efficient help for my needs, but at this local family practice in the rich town of Belmont, shockingly low level of care from the front staff. Doctors- help your staff understand that they are the FIRST interface with the public, and being kind actually counts for a lot.

Rude desk clerk requiring signature but refusing to show patient the document she is being asked to…read moresign. Says she does not have it. Big big HIPPA violation. Then clerk next to her tries to hand over laminated document to patient to read but first clerk prevents her. Beyond rude and an unacceptable violation of patient rights. Do not trust this practice.

This practice accepts Commonwealth Care. I was shocked when I arrived and was treated so well,…read moreafter years of having to get birth control from free clinic style medical offices. I arrived, was checked in, and did not have to wait two hours just to be seen! I felt like a child who had good health insurance again....anyway. The NP I saw was everything you would hope for in a clinician - gentle, efficient, competent, friendly, and easy to talk to. They filled my prescription right away, sent my test results quickly, and I'm waiting to see if they call back promptly. Will edit if not.

Best doctor ever. If I had not found you, I do not know what I would have done. You are ahead of…read moreyour peers and are well read. We need more doctors like you that are willing to stand out and take a risk to educate the public when others will not. I highly recommend this doctors she is amazing and should receive recognition for the wonderful work that she is doing. Excellent physician that cares about her patients and is very knowledgeable about her specialty. She is a leader in her field.

Although she does not take insurance, her rates are actually pretty reasonable compared to other…read moreLLMD's. If you have lyme or coinfections she is worth every penny.

This is the first time in my life (at 32) that I've had a PCP that I genuinely could have given 5…read morestars. I'm a fat, queer woman, and I was very nervous about finding a new doctor when I had to for insurance. I found Dr. Haft on a list of LGBT positive providers, and she has been my doctor now for a little over 2 years. Every experience with her and her office has been very good. The office gets back to me quickly when I need to schedule an appointment, the staff is all friendly and professional, general good vibes. A few specific call-outs for others considering the office: - As I mentioned, I am fat. This does not prevent me from getting good care here, and it honestly has at other practices in the past. My weight is clinically discussed when relevant, but I always feel like I'm being viewed as a whole person with many health attributes including my weight. - Preferred names and pronouns were discussed and are confirmed each visit. Language around personal relationships is also neutral and includes various relationship style options and pronouns. This is great. - I've typically had bad experiences with getting blood taken, and have pretty deep veins on my arms. They have been successful here every time, which is unusual for me. - Sometimes the schedule is running behind, but I genuinely don't care. I alot a little extra time for my appointment on my calendar, but what I appreciate is that even if the schedule is running behind, you get full attention and time when you are being seen.

This practice is the best. Rachel Haft has gotten me through numerous difficult times. She is…read morepatient, listens well, and I never feel rushed. The practice is just the right size-- big enough to have good coverage but small enough to feel like you know the staff and you're not on a conveyor belt.

My issue is not the physicians or even the front office (725 Concord Avenue). It is with the…read moreadministrator in charge of MyChart or now called epic? (BILH my chart formerly MAHmychart?) She has made it impossible to get access to our doctors directly and even determined who we should see in their place. (I had been seeing the physician's assistants for my PCP and she directed me to a nurse who had no understanding of my medical record or questions. I can cite many other situations where this administrator (Jackie) has made clinical decisions on behalf of my PCP and I have had to correct her. Proof is in my history on my chart. But rather than elaborate, I am contacting Mt. Auburn hospital to not use Belmont Associates and assign a more responsible and knowledgeable group of Associates to cover these medical personnel. Dr. S. Lorgonpai is my PCP and I trust him completely and do not want to give him up. But if I can only get him through Belmont Associates, I will be making a change this autumn. I realize that I am writing Belmont Associates and hope you will do something about this before you lose more patients because of your management team member. If this is a system problem, I hope you make changes. Either way, I will be looking for alternatives from your organization as I hope others who have submitted negative claims here. However, the front office staff at 725 Concord Ave. are very professional and helpful. The constraints you have put on them to get access to the medical team is definitely an administrative one in which they have tried to balance patient and staff at Mt. Auburn hospital.

The Belmont Medical Center used to be at a different location called the Marino Center. They used…read moreto be very patient focused. It really felt different from other Dr's offices. So when I stopped working in the area, I kept coming even though it was a long commute. The last few years, since the move, have been dreadful and I am now changing doctors offices. Which is a shame because I have many specialists in the network. When you call the office you speak to someone in another country. The dr never has your reason for the appointment straight. I have even tried calling again the day before to make sure he knows why I'm coming, but it's no use. My last two dealings with the office included getting a minor in patient surgery which was totally botched. Being told that someone would take care of it the very next day. Only to be told by that surgeon that they lied that he could take of it next day and there is no way they didn't know that. And that attempting that minor surgery in office, in the first place, was a shockingly bad idea. (In my own right, I did say to the office manager, are you sure he'll perform surgery on me tomorrow? that does not seem right. But I was upset and in pain and they clearly just wanted me out). Today I requested a clinical referral and was denied. They said I never spoke to the Dr about it. I spent an hour of my own work time reading through my notes on my chart and sent them the date that showed the notes that we spoke about it. They are still denying my referral. What's crazy is the last time I needed a referral it took 1.5 weeks, but when they wanted to deny one it was an hour. Also when I called about the referral that took 1.5 weeks the woman on the phone scolded me for asking why it took so long. Said me questioning her was keeping someone else from getting their referral. You can't file a complaint anywhere or with anyone. They tell you that you cannot email the office manager but also that she is not available and won't be available.

Gunderson outpatient Our family member was recommended for…read morethe Gunderson Outpatient program by their psych. The psych works at Mcleans in some capacity but our loved one knew him just by individual psychologist meetings. Our loved one started the program and was taking part in the required 90 day sobriety and sessions leading up to possible admission to the outpatient program. Her psych presented her case to the Gunderson team because he is part of the team. He presented to the evaluating doctor and our parent therapist along with others. We didn't know this until later because everyone on the team acts as though they don't know the other members of her team. This means every person on the team can claim ignorance of the other professional's behavior. Institutional protection from accountability. Our loved one was supposed to take part in two sessions a week and be evaluated for appropriateness for the program. Our loved one would do one weekly session with a DBT therapist and one with the evaluating doctor. Our loved one completed a personal narrative, and we did as well. After 6 weeks we reached out to our Parent therapist on the team to ask if our loved one should do an addiction treatment month at Silver Hill. Our loved one was sober but struggling. Our loved one was interested in Silver Hill and had made a call to Silver Hill to gather information. We never heard back from our Parent Therapist so we asked again. Our loved one was interested still but was worried that stopping the Gunderson Outpatient Assessment would send her back to the beginning. She asked for clarification and confirmation that she could do the Silver Hill program. We were given a "Maybe, but let's see how this goes. The Doctor really thinks she is a good fit for the program and is probably going to admit her to Gunderson Outpatient". Two weeks later we had our first and only family zoom with the evaluating doctor. The doctor asked our loved one to explain what she had been doing in the DBT session with the other doctor. Our loved one said those sessions had never been scheduled. The DBT doctor had never run a session in over 6 weeks and the assessing doctor didn't know this. Supposedly the assessing doctor was conferring with the DBT doctor for the application. The doctor asked our loved one to remember to send in the personal narrative. Our loved one told the doctor she had sent it over a month ago and had recognition that it had been received over a month ago. We expected a more serious assessment process. What we saw was inattention and lack of concern. About a week after this family meeting we received the four sentence rejection email. It said that our loved one was not going to be admitted to the program and that they should take part in a program such as Silver Hill and then reapply through the whole process again. I reached out set up a meeting to talk about this decision and never heard back. The short rejection email did not offer an expediated re-application or to confer with Silver Hill. The rejection letter did not offer a time to talk through the findings. The rejection letter was completely unprofessional given these are supposed to be experts in working with people with fear of abandonment, low self-worth and need for validation. There was no response to our request to a follow up meeting to better understand the short email rejection. To make a long story short. The communication is awful. Get all your questions answered in the first two weeks because no one cares to respond after that. You can ask for clarification of the process of admission but it is not there. They do not give criteria or information. The attention to the assessment appeared terrible. The assessing doctor never talked with the other doctor who was supposedly leading weekly DBT sessions. Those weekly sessions never took place for over 6 weeks but the assessing doctor didn't know that. Clearly the doctors weren't communicating about the applicant. The assessing doctor did not even know about the personal narrative our loved one wrote that had been in the file for over 6 weeks. The Gunderson Outpatient Admissions process is calcified, poorly communicated and designed to protect the institution and promote priorities that are not about the person with BPD. I thought an institution full of BPD experts would have an admission process that was supportive of people with Abandonment fears, Need for validation and low self-worth. Instead the process actively hurts people with BPD by offering no clear outline of the assessment process, doctor's who show a lack of concern and interest, and a final outcome that is just an email with no follow up or assistance offered. There are people and programs that save us, and there are people and programs that harm us and set us back. Gunderson Outpatient admission program harmed our loved one. After the rejection they overdosed, finished the Silver Hill program and now ar

I am responding to a prompt to update my review of McLean hospital:…read moreMy brother was hospitalized for several weeks. McLean did more harm than good. My brother killed himself two years ago. I lose track of time but I think it was about 18 months after his discharge. I spent a week at a hotel nearby Mclean and visited him every day. It was so painful to see how much harm and how little help he received. His "care" team would not communicate with me. His discharge plan included referrals to doctors who were not able to see him. We had to find follow up providers ourselves. After his discharge, he was struggling than before. Two years ago he hung himself in a hotel room. The loss of a family member, the loss of a sibling, is always difficult. It is sometimes soul-crushing.

The best doctor I have ever had. Professional, knowledgeable, understanding and extremely thorough…read more I am 57 years old and have never found a Dufour with her expertise and kindness. I will never have another doctor. I highly recommend you use her services.

Everybody likes Dr. Uma because she is charming and articulate, but the fact is that by insisting…read morethat all patients come back for three month and six month visits, and charging for these, she is taking advantage of patients who don't know that other doctors won't insist on or charge for these extra visits. Other doctors certify patients for a full year at the time of the first visit, which is what the law allows. I saw Dr. Uma and she gave me a complete physical, which was fine, but I didn't need one. She talked to me all through it telling me all about how Medical Marijuana works (I already knew quite a bit of this.) What can I say, she was charming. Then she gave me my certification, ( not a hard one, my illness is right in the literature.) But then my certification cancelled after a few months. I went to the pharmacy and was told it was no longer any good. I am not sure what she has to check out after 3 and again after 6 months. The disease will remain and she can't even recommend particular strains, they're not allowed to. So, if the idea of medical Marijuana makes you squeamish, and you need someone classy to make it seem all right, and you can pay extra for this service...be my guest. Otherwise, check out less high overhead operations.

I received excellent care from the team. Mary, especially took great care of me during a flare of…read moremy RA.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

Love love love the pediatrics department here. Dr Khoury is the absolute best…read more The front desk staff is friendly and efficient the PAs and nurses all know how to make kids feel at ease.

My PCP, Dr Natarajan is fantastic, as is her primary NP, Gail Libowsky. I have always genuinely…read moreappreciated their care. They take into account both my concerns/thoughts and their deep expertise. They are amazing and the only reason I didn't give 1 star. So why the poor rating? Because I haven't seen either of them in at least 4 years despite my requests. (I miss them!) I suspect it began when Harvard Vanguard was bought out by Atrius Health, which was bought out by Optum, which is part of United Healthcare. I have had 3 different, sub-par NPs for my last 3 physicals, and am off to see yet another new NP tomorrow. I have to book a year (or more) in advance to NOT get my own doctor. Forget about seeing my primary doctor or NP when I'm actually ill ...then I'm sent to urgent care. There is NO CONTINUITY OF CARE. Disgusting. Unless this changes soon, I will never go back to Atrius Health, oops Optum, oops United f***ing Healthcare again.