The long and short of it here is that I don't have a spleen due to a car accident so I therefore…read moredon't have a real immune system. Which means...I am sick quite a bit and at least once a year, really sick. This week has been my week. I was turned away by another doc-in-a-box, not due to any specifics minus me rolling sans-spleen, but I was referred to CityDoc by the previous location. I pass it everyday on my way to work and it seems pretty new. I called ahead thinking it would be a long wait in a waiting room full of coughers and hackers. Not the case. They said come on in. Despite some sidewalk construction going on outside of the building, its an easy get-to. The waiting room is clean, spacious, and much to my excitement...was empty. I was greeted promptly and filled out the usual paperwork. As soon as I turned it in, they were calling my name to go back to a room. The nurse was really friendly and nice, obviously taking into account that I was ill. After the vitals check I was led to a big clean room where a small flatscreen tv was playing a movie. I waited no longer than about 10 mins total from the waiting room to actually having the doctor walk in the door. I was seen by Dr. Bailey who was very nice and took her time asking questions not only about my health but about me in general. Made me feel relaxed. I was in and out with some meds, and a shot...boo, but I was headed out with a total visit maybe all of 30 mins. I highly recommend CityDoc. I frequent these types of places and hands down this was the nicest staff, most through exam, and easiest doctors visit I've had to take on. They accept most insurances which makes it easy on us all. Good stuff there, CityDoc.

Two months ago i went to the location on Preston road in dallas. Even though I have insurance,…read morewhich they took the information, they charged me the entire amount. Then explained as soon as the insurance paid them, usually in about a month, Citydoc will reimburse me. That didn't happen. I contacted customer support and they told me they did send the claim to the insurance co but the insurance co says otherwise. They now won't answer my calls or emails. Be carefull with this organization; they are obviously very dishonest!

Dr. Padilla is an exceptional physician…read more From the moment I met Dr. Padilla, I felt seen and heard... something that can be surprisingly rare in healthcare. He's extremely personable with an outstanding bedside manner that instantly puts you at ease. What stands out most is that he truly listens and makes you feel like your concerns are valid. I've never felt rushed or dismissed. He takes the time to understand what's going on and explains everything clearly. It's incredibly reassuring to have a doctor who not only takes your symptoms seriously but also works with you as a partner in your care. I genuinely trust his judgment and feel confident in his hands.

This ER staff is exceptional. The girl who greets you, walks you through the paperwork, and calls…read morethe insurance company. Excellent. The nurse who starts the process for the doctor. Nurse Jackie is personable, caring, and excellent. Dr. Zevallos not only cared for my teenage son, who was diagnosed with a double whammy (Covid and Flu A), but was also concerned for our family as a whole. Exceptional care from all. I thank God for all these kind, caring professionals who helped us today.

I'm so happy Dr. Lugo has his own practice now at Stellar Primary Care! I visited today and it was…read moresuch a great experience from start to finish. The office is beautiful bright, fresh, and welcoming and his staff is amazing! Everyone was so friendly, kind, and genuinely caring. Dr. Lugo takes his time, listens, and pays attention to every detail. You can tell he truly cares about his patients and wants the best for them. I left feeling valued and well cared for. Highly recommend Stellar Primary Care!

From the owner: Stellar Primary Care is a bilingual medical clinic in Dallas serving adults 18 and older. Led by…read moreDr. James Lugo-Rodriguez, our team is committed to providing compassionate, personalized care in both English and Spanish. We offer preventive screenings, chronic disease management, obesity treatment, women’s and men’s health services, and in-office procedures, all in a welcoming, culturally sensitive environment. Patients can choose in-person or telehealth visits for their convenience. We accept Medicare plans, most commercial insurance, and also provide affordable options for self-pay patients. Stellar Primary Care is proud to serve the Dallas community with warmth, excellence, and accessibility.

Advance ER is a walk in Emergency Room that is a very good alternative to a hospital ER or if your…read moreprimary care physician is unavailable. Due to circumstances, I ended up at Advance ER and came away extremely impressed with the staff and facility. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - I was immediately greeted upon walking in and directed to sit in a very nice waiting area. While this is a full emergency room, I felt like I was in a nicely decorated doctor's office. It made me feel very comfortable and relaxed. 1 Star. Service - The staff went above and beyond. I explained my situation, provided my ID and info, and the helped me throughout the process including assisting with paperwork. Each of the nurses on staff were also helpful, treated me with respect, and the whole time I felt very at ease. 1 Star. Facility - This is the most impressive part of Advance ER. It's like a hospital floor, with a nursing station and examination rooms. Also, they can do everything on site, like imaging, blood and urine work, and more. This makes it very convenient because I didn't have to go to different offices. Everything I needed was done at Advance ER. 2 Stars. Will I Return? - Yes (actually No, because it means something happened to me ). But Yes I would recommend Advance ER to anyone who wants a one stop shop to get a checkup/imaging/prescriptions, etc. all in one place. 1 Star.

I have to say Advance ER is my absolute favorite hospital. I…read morefeel valued , respected and heard. Ramiza was very sweet and helped me get seen right away . My nurse Rebecca heard my concerns and was able to comfort me while waiting for the doctor. Dr.King is the best . Super patient , honest , and quick. I would tell everyone to come by Advance ER for quick , efficient service.

JJ and Eric have been my care providers for years and I would recommend them to friends and family…read more They are truly such caring and professional care providers!

The billing for this clinic is egregiously high. Came in for a head cold, got a Covid test, a…read moresteroid shot and a prescription for antibiotics. Was there for 20 minutes. Insurance billed $7,024, they paid $1099, the clinic discounted the bill $5568 and I ended up paying $600 out of pocket and I have really good insurance. Unless you're shot in the middle of the street and can't make it to the real hospital, avoid this place. It is NOT an urgent care.

I came in this last Saturday and everyone in the office was super nice and welcoming! They eased my…read moreevery anxiety and actually listened to my concerns. So many urgent cares and doctor's offices these days act like patients are wasting their personal time, but this one didn't. Literally every person I talked to had a smile on their face. As someone with major doctor anxiety, this location was very refreshing and accommodating. I will say that it was very hard to find a parking spot with all of the retail stores surrounding it, so be prepared for that. It would be nice if they had designated urgent care parking so patients didn't have to walk across a hot and crowded parking lot with a fever, but you can't have everything. Regardless, this location will now be my go-to for any urgent care issues!

This office experience with front desk people and there gossiping about patients is very…read morecondescending. Im sitting at the table and hear the black lady asking the Hispanic lady why did I still have the key? If my items are locked in the establishment cabinet for drug test and i don't produce enough urine sample the first time around I have to wait. I'm right here I can hear. Also speaking on other patients information while there in the back isn't patience confidentially. Learn how to train you staff to be better when handling information it doesn't show quality care.

The doctor and/or Nurse who you will see are very good, helpful and empathetic…read more It is the follow up from their staff that is an issue. They did not send the prescription the day I visited and I was supposed to be taking that prescription that very day. When I contacted the staff they said there was a "computer glitch" and so I asked when I could expect it. Response was not assuring, even when I told them that I needed the prescription yesterday. Follow up is key in patient health, great that I am a pretty healthy person and my symptoms are not too drastic.

Operating hours stated they close at 5 pm. We rushed to get their to treat my sons finger. We…read morewere turned away because they said we needed and ER. They really wanted to just go home because we drove down the road to CITRA on mockingbird. We recieved excellent urgent care and were spared the inflated expense of an ER. WE WLL NEVER GO BACK TO CITY DOC. Yoi are what is wrong with medicine

I stopped by a little before 9 am and there was maybe 2 people waiting before me hopped in line…read moreonce they opened I was able to schedule an appointment at 10:20 am came back had a little wait. Once I was seen they confirmed my ear infection was prescribed meds and I paid $10 donation they are all super nice inside and they ask if you need prayers

This place is a god send! Not only was it free with only donations asked but not expected, it was…read morealso quick, friendly, best bedside service ever... I was greeted with so much kindness and felt taken seriously and treated well. When you have no money and you need urgent care, go here. I would go here whether I had money or not and I would donate when I could be cause the service was just so exceptional!

I can say without hesitation that the Cooper Clinic saved my life…read more On my most recent visit, Dr. Lynn McFarlane identified a serious blockage in my carotid artery--something I would never have known without the careful preventive screening the Cooper team provides. My cardiologist later confirmed that I had interrupted a potential event. In his words, I caught this just in time. Without this diagnosis, I am convinced I would have suffered a stroke. If I had lived through it, my life would have been irreversibly changed. Instead, I now consider myself as having been given a second chance. That gift is not just for me, but for my family as well. My gratitude runs deeper than words. I hold Dr. McFarlane and the entire Cooper Clinic team in the very highest regard. Their approach to preventive care is not just medicine--it's truly lifesaving. I've been coming to Cooper since my 30s, and this was my fifth visit. Each time I've been impressed, but this time, their thoroughness and expertise made all the difference. If you are considering whether preventive care matters, take it from me: it is an absolute gift. I will be forever in the debt of the Cooper Clinic.

They seem to be nice people. Nice clean facility with a lot of upper middle class seniors trying…read moreto live longer. My only concern is that they have closed their Willow Street gate, which is forcing their patrons to make illegal U-Turn (blowing past the No U Turn sign) on Preston Highway and causing a lot of honking, close calls, fender benders and outright accidents for which Cooper Clinic could be held responsible - should be held responsible. They are so busy making money - they just don't care.

Went in with a foot injury. The receptionist was inattentive and was more concerned with planning a…read morevacation, based on overhearing her phone calls, than offering assistance. I filled out the paperwork and was told I'd be charged $500. I explained that I have 2 medical insurance coverages and included that info in the paperwork. She said, "we only file on your primary coverage ". I asked why they include a blank to add a secondary coverage if they won't file it. She said, "oh, I guess we do file it." The wait was about 2 hours and the doctor and medical assistant were nice. They are the only reason I gave 2 stars. Fast forward 2 months and my credit card is charged on Christmas Day. I was getting ready to cancel my credit card when I saw what I assumed to be a fraudulent charge. Called CareNow customer service and spoke with a kind representative. I explained the issue and she said, " okay this is going to be a lengthy explanation." Seemed to me this is something she has to explain frequently. Turns out, they keep your credit card on file for one year after your appointment and can charge up to $180 without your explicit consent because somewhere in the paperwork you complete when you are sick or injured and in need of urgent care, you sign a form that grants them ongoing access to your credit card. She told me I should have received an email notifying me of the charge. I searched all my email mailboxes and the only email from CareNow was reminding me that they are available during holiday emergencies. The representative offered to remove my credit card so they cannot do this again. I asked for her to do that and she said that they will now be required to send me a statement in the mail, if there is any additional balance due. Pretty skeezy practice that I bet few people are aware of!

Fast effective check-in (both online and in person)…read more Clean and nice sized (spaced out) waiting area. Convenient parking fight in front of or on the side of the building. Friendly and knowledgeable healthcare providers. I recommend this CareNow location for your Urgent care needs.