Icare is one of the reasons Emergency rooms are overcrowded I had cut my hand and was bleeding bad…read moresoaking 3 clothes just to get to this place for them to turn me away because I did not have my ID, but they were able to pull my ID up on the computer, so they said, sorry it has to be a ID within a year or we can't see you. The ID that was on the screen I saw and there was no change in my looks on the ID, so I had to leave and bleed all over my friend's car because those who say Icare really don't care. They defiantly need to change this policy or the name to ID care only even if they have your ID on file because if they cared since it was emergency they could have stitched me up unfortunately, I wouldn't recommend this place if you have an emergency if you're bleeding and don't have your identification on you. Do yourself a favor and go to the ER you wait a little longer and use the ID they have on file. Thank you, Conemaugh Memorial Medical Center my trip from the Icare to the ER was longer than my wait.

Took my mom to Icare in Ebensburg for a sore throat. We we're greeted and treated very well from…read morethe minute we walked in to the minute we left. I was again very pleased with the service we received!! Thank you so much Icare Ebensburg, always outstanding service!! Mom felt so much better the next day!!

I went to the ER with sever pain in my lower rib and full in my back. I'm amine suppressor. The…read morestaff was very nice. The PA said I may have Gerd. She said she will call in medicine including something for pain. Toradal may have helped. After I looked at my CT results when I arrived home, I saw I have fatty liver. Why wasn't I told??? This gaslighting is unacceptable

Spent 6 hrs waiting to be seen and watched friends of staff get in as soon as they arrived when it…read morewas already sitting there for 3&1/2 hrs, lucky i wasn't in need of immediate help but at least i know something i could have been told my first 2 or 3 hrs there and been released. People were friendly but I'd rather them be professional and get me out before 10:30pm when i got there at 3:45. Feels like people hang out there and talk more than actually needing care. Staff was talking to friends and pushing them through pretty fast, wish i knew people that worked there, I'd have been out in an hr or 2!!

I injured my foot/ankle just over 2 weeks ago. I went to different urgent care to be checked. They…read moredid pray and wrapped it. I went back to them this past Thursday due to pain. PA said I needed ultrasound to check for DVT. Put a request in for one. Called today and couldn't get an appointment for a week. My wife suggested I care. Got there at 2:15 today, by 3:30 , I had ultrasound done and Dr. Reviewed results with me! Great service and people. .

I got hit hard by some illness recently and was feeling all sorts of blah. I came here, because…read moretechnically it is the closest to where I currently live and I wasn't going to the hospital Basically I wanted them to screen me to make sure it wasn't COVID. I went in here and signed in to be seen. That part was fairly quick. The being seen part took well over an hour for me to get to the back and actually be seen by someone. I waited in the waiting room and watch as everyone before me got back there at a snail's pace. Some people really were only in the back for like five minutes and it still took an hour for me to get back there. When I was back there they did the normal things like taking my vitals, getting any allergies written down, and what medications I was taking already. I just wanted confirmation of what I had. And I had to still wait. They tested me for both the flu and COVID. They both came back negative in office, but told me the COVID test would also need to be sent out to be certain. I was basically told that I had a virus, but they do not know which virus. A few days later I received a call telling that the test came back negative. But they waited until after they sent me an email with the same information. I didn't get a bill, yet. But after reading some of these reviews, I'm just waiting to see what they are going to hit me with. They didn't take a copay or anything, even though I know I have a copay. So, yeah, I am just waiting.

I've been to Onyx with group parties and on my own and have had amazing experiences every time…read more The staff is friendly and accommodating. You can generally get appointments within a few days when calling for services. And realizing everyone has different levels of comfort, they ask if you want them masked or unmarked while providing your service. I've had both massage and facial services. All of them were the kind that are so relaxing you have a hard time getting off the table. The rooms are cozy and well maintained. Beds are a decent length and width and are heated. Overall a great experience at a place I look forward to visiting again for spa treatments.

I came in for a 100 minute facial. Price was $180. while the facial was good. I got less than 1…read more1/2 hour. I was shorted 13 minutes. I mentioned it to the girl at the front desk and her only response was I don't know why that happened. I have never splurged like that before on a massage and I can I assure you I won't do it at Onyx again.

Prime Care Providers ( PCP ) Richland…read more I recently required medical treatment for various worsening medical issues. Some of which I found myself with questions. I went to see Dr Matse Prime Care Providers ( PCP) in Richland. I want to stress that I've been seeing Dr Matse since approximately 2003. He'd always been very caring, concerned, compassionate and empathetic. Providing care from first visit, through testing and completing a plan of care for the problem until resolved. This visit was very far from his usual bedside manner. To the point he was rude, refused to communicate directly with me even following information from an ER visit that recommended I see my PCP within 3 days. When I called his nurse she said that I have an appt in a month and he said wait until then. Upon further requests to speak with him then, she again said wait till next month. This is not the Dr Matse I've known all these years. Is it he or his staff who've forgotten the patient comes first. As a physician provide care until issue resolves or at least the patient feels they've received satisfactory treatment with the care, compassion and empathy a Dr took his oath to provide. Or is it the nurse that did not communicate the information I'd requested her to provide him? I'd given her additional information related to test findings, ER visit, and related family history that I do not think he was given as the old Dr Matse would have called me to discuss these issues or at least made an appointment for me to come in to further investigate my concerns relating to my being totally debilitated and having to miss work as I'm unable to walk or navigate stairs. I'm well aware of changes related to insurance coverage and the hectic days he puts in and that I'm not his only patient. I just don't know if it's worn him down through the years to this point, but now after all these years I'm in search of a new PCP because I need care and answers.

It's funny that after one hour in the ER waiting room, I decided to do a few things on my phone and…read morelo and behold the home page that came up for free wifi stated that the wait time was 13 minutes. Seriously? I understand the ambulances and severely ill must be seen first, but there being one person ahead of us, we still waited 90 minutes to be called back. Facilites and Administration MUST do something about the arctic conditions in that waiting room! People were asking for blankets as that was entirely too cold. I enjoy air conditioning as much as the next guy but the majority of older people are cold 75% of the time and then to add arctic conditions on when sick, NOT acceptable! Once seen, the PA, and I'm sorry I didn't remember her name, and Marie, the RN were caring and explained everything to my husband. We were lucky he was able to return home after 4 hours.

Horrible customer service staff that are uncaring and could care less staff that are incapable…read moreof helping and then calling at the last minute and to cancel appointments. While they do have some that are descent the rest are not worth the air that they breath. Could care less if you get taken care of or not