Unacceptable, I suffered terribly after going here. Please read this…read more I had a small but uncomfortable red spot at the base of my nostril (1/2 size of a dime, maybe smaller) This "doctor" took my urine, after examining my nose and sdvising me to FIRST, fill script THEN, follow up with my dermatologist. She said I'll be back in a few to provide you with paperwork, diagnosis and script. Someone came in, one of the staff members and hand me a cup and said she wants your urine to be tested - I had no idea why or how this could be when we were just together and it was about my nose. I asked him what for? He replied she will have to go over that with you. So I did it. This doctor came back in and I asked why she took my urine and she said, I almost don't believe I'm writing this, I've run several tests for STDs. I absolutely lost my mind! First of all who the hell is she to question anything like that she would need to ask me some questions about my sexual activity, I asked her what STDs has to do with my nose she had no answer. I left there and for some strange reason since it had been burning under my nose I figured let me fill this prescription Huge mistake! I was then in a situation where I was given a VERY strong, dangerous ointment which resulted in a SEVERE infection - taking the entire side of my face over & according to my dermatologist exasperating anything that could have been wrong to begin with as well as causing this to be 1 DAY away from my bloodstream. Yes, I am filing suit. PLEASE BE CAREFUL.

Out of all the urgent cares in the area, this one is the best! The rotating doctors are genuine,…read moreintelligent, and helpful. Staff is very kind and efficient. It's also one of the nicer looking urgent cares in the area. I've been coming here for about 3 years now, and it's the only one I go to!

Nice modern urgent care at Paramus. I had an appointment and they took me in on time. If there's a…read moredelay I would understand too. The secretary helped me check in under 3 mins. I filled out all screening forms and uploaded my ID/insurance before I arrived. It helps me and helps them. The team was wonderful. From MA to the doctor and the Rad Tech were all friendly and professional. They listened to my concerns and treated me accordingly.

1 Star -- Extremely Disappointing Experience…read more My experience with CityMD has been extremely frustrating and disappointing. The lack of communication, consistency, and follow-through is unacceptable. I needed a simple document completed by the appropriate medical provider, and somehow getting it handled became a major issue. I was left having to repeatedly follow up instead of receiving clear communication or assistance. Different staff members seemed to provide different information, which made the entire process even more frustrating. This is exactly the type of poor service and inconsistency that caused me to stop using CityMD in the first place. A medical practice should have systems in place to communicate effectively with patients and ensure that basic requests are handled in a timely and professional manner. If something this simple requires multiple calls, repeated follow-ups, and escalation to management, there is clearly a problem with the level of service being provided. Unfortunately, based on my experience, I cannot recommend CityMD. The customer service and lack of accountability need significant improvement

I went to urgent care after work Wednesday because I was experiencing vertigo…read more - Easy sign-up with the app for first time visitors like me. - Friendly staff at the intake desk. - Hardly any wait time. - The nurse who took my vitals and the PA who diagnosed and gave me a treatment plan were professional, knowledgeable, and caring. I felt seen and heard as a patient. - Prescription medication instantly sent to my preferred pharmacy. - Efficient and quick, I was finished sooner than how long I thought I'd be there. In short, I had a good experience at AFC Urgent Care Paramus and I would definitely return if in need in the future.

I waited an hour for a MMR booster for work. There was no one in the waiting area and the…read moreappointment was booked over 24 hrs in advance. My blood work stating I needed the booster came from this office yet they had no record of me for the vaccine. They have nothing to do but be in their phones. Wish I could get a job like that.

Absolutely useless…read more Website says they treat wounds that require stitches. Brought our kid there for a split lip. They would not treat him and said we had to go to the hospital. Maybe update the website and include a disclaimer that actual injuries need actual doctors, which we've learned must not be employed by PMP.

Called ahead at 9:40 pm to see if they could see my kid with an ear infection. They said no problem…read morethey close at 10:30 pm. Got there at 9:45 pm and they told us they weren't seeing anyone else. This is the second time in a month this happened! Very unethical to say that you have a spot and then to turn a sick kid away an hour before you close after saying it's OK to come in. One may question how safe they are in a true emergency for your child if they can't even keep appointments during their open office hours.

Last week my mother's oncologist recommended Englewood Health for an infection she had, as their…read morecomputer system is linked to Englewood Hospital, as they use MyChart. I took her last Tuesday for a procedure, she followed up on Friday, and then again this morning. We are VERY happy with the care she has received. Her infection is clearing up, and she has received great follow up care. All of the information is also update to her MyChart account so her primary physicians can follow up on the procedure she had. I highly recommend this urgent care location if you are in the need.

Best hospital I was ever in the staff was just unbelievable. The care I was given was out of this…read moreworld. Doctors nurses everybody thank you so much.

I made a morning appointment this time and I was seen within 20-30 mins from the appointment time…read more Honestly that was a win. I know how crazy this place could be. The nurse and the doctor were very helpful and listened to my concerns. They basically did every test that I asked for. The prescription was sent right away without issue. Secretary/medical assistant at the front was also very nice and patient with everyone.

I came to the urgent care to get an X-ray. Before checking in, I asked the front desk staff if the…read moreX-ray technician was on site, and they said yes. After an initial check-up with the doctor, he told me I needed to get an X-ray. However, after waiting another hour, they told me that the X-ray technician was coming from another location. And I am still waiting....

I contacted this urgent care after experiencing significant stomach pain from a medication that was…read moreprescribed to me and called to ask about alternative options. After multiple delayed callbacks, the physician eventually spoke with me by phone. When I asked reasonable follow-up questions about medication side effects, the conversation escalated. The physician became verbally aggressive, stated there was nothing further the urgent care could do, and originally refused to provide her name. The call was then handed over to the manager, who immediately raised her voice, spoke over me, accused me of demanding medications, and continued escalating the interaction. When I stated that the call was being recorded, she incorrectly claimed this was illegal in New Jersey, used profanity, and abruptly ended the call. I was calling as a sick patient trying to discuss side effects and treatment options. The way this situation was handled was unprofessional and disappointing. The fact that this is how they treat sick patients who are just asking a few questions is very telling about the "care" they provide.

Staff courteous and friendly. The doctor is very professional and knowledgeable. The office is…read moreclean.

First time coming to this office location and as a Bergen county local I had no idea this location…read morehad been here for as long as it has. Easy to park compared to other valley offices as there is a private lot for this plaza. The waiting room was mostly empty when I was waiting for my appointment and check in was easy. The only complaint I had which is not valleys fault were other patients coughing and sneezing and not covering their mouths. I waited maybe 10-12 minutes before a nurse took me back got my height and weight and did intake questions before my doctor came in. Very efficient wait times compared to what I've experienced at valley specialists compared to PCPs.

I went to VMG today because I felt weak and had vertigo. The doctor diagnosed electrolyte…read moredisturbance due to lactulose I was taking prior to a colonoscopy. Eveyone was most helpful and I did not have to wait more than a few minutes. Many medical facilities employ receptionists who are rude and indifferent. Not so here. The receptionist was most helpful and courteous, as were the other staff. I highly recommend this facility.

I came here to see Dr. Derrick Sims for my annual physical. He was thorough, but was more critical…read moreand judgmental than necessary. While he seemed knowledgeable, his bedside manner was lacking. There was no compassion there. I didn't feel comfortable discussing another important personal health matter with him because of his demeanor. At the end of the day, I had my physical done and that's what matters but it wasn't the most positive experience. Fast forward to two months later. I made an appointment for 9AM for my follow up. I arrive at 8:55. When I arrive there is one other patient sitting and waiting to be seen. As I sit down, she is called in for Dr. Sims. I wait... wait and wait.... 45 minutes later I ask the nurse if my appointment was for 9 or 9:30. She told me it was 9:00 but there was another doctor there and there were no rooms available for me to be seen. That sounded like a crock of shit to me because the entire 45 minutes I was there, no patients came in or out. At 45 minutes, I walked out. And I felt good doing so. I didn't like him anyway and I don't wait 45 minutes for anyone. My time is just as valuable and as precious as his and if this is how patients are treated, I don't need to go there. I am currently having my records forwarded to another doctor. Additionally I met with Dr. Imbornone (sp?) on one occasion for an upper respiratory infection. Again, a very competent doctor but no bedside manner whatsoever. Very dry, no compassion, very clinical. My infection went away with the meds he gave me but there was no connection there. He didn't even shake my hand. Again, I guess this is how the doctors are there and for some people, that works. For me, I like a little more.

Quite honestly, I'm surprised by Jen B's experience with Dr. Sims. I've found him to be quite…read morethorough with a dry sense of humor. I have always found him to be gracious and understanding. Don't get me wrong. He IS a doctor, so he DOES sometimes go into clinical mode, but....if you ask him to break it down into layman's terms, he will. He IS a doctor, and he is going to tell you not to do all of the fun stuff that you wanna do (What? I can't eat cheeseburgers everyday?) But, if you ask him to deal in reality, he will certainly do so. Sorry that you didn't have a good experience, Jen. I have taken off a star solely for the front desk. Sometimes getting someone to answer the phone is like pulling teeth. Edited to add the following: I remember one time I went in to see Dr. Sims and I was feeling particularly miserable. I must have looked incredibly miserable because he actually gave me a hug. The hug wasn't inappropriate or creepy, it was actually very kind. Kudos, Dr. Sims!