I went in today with what I thought was a waitlist appt - needless to say it was filled and when I arrived I didnt actually have an appt. The office was empty, no one waiting and I asked the Dr if she could see my son (she had seen my other son the day prior and diagnosed him with Strep and the Flu) She said she couldn't bc it was her lunch hour and with another patient (it was 12:40 pm)( She was in the room with the door closed on the phone doing nothing. )Told me to get on the computer and make an appt. She was worthless. Arcadia Minute Clinic on 47th Street and Indian School read more

If I could do zero stars I would!!!!! I made the appointment online about a week in advance to do my shingles vaccine. They make you put in your credit card as a backup in case your insurance doesn't go through. I made sure it was accepted and even asked the day of my shot if everything was good and she said yes. They saw me at my scheduled time, but I was also the last appointment, which was probably in my favor. Although the lady was nice who was giving me the shot, she lacked knowledge about the shot and I felt like I was educating her. It was odd! A week later, our credit card was billed for $295!!! I was livid! Trying to call the billing department is nearly impossible! I waited a few times on hold trying to get through on 8/16. The first time was 20 minutes and they gave an option to call you back, which I accepted but no one ever called. I called back and waited another 40+ minutes before a billing department answered. I spoke to the lady in the billing department. She was over verifying my identity and then had my old mailing address still on file, so she changed it for me at that time. She told me I would need an authorization number from my insurance and that I would need to provide a valid ID number. For the record, I have Tri Care and my husband is the primary insurance holder. She told me to call back with the information when I had it. I asked if there was a direct line and she said no. I knew this was going to be an issue trying to call back. I called Tri Care and they said I didn't need an authorization number and per the CDC, I was eligible for the shot. She suggested speaking to the authorization department to see what to do next. However, that department said I needed a referral and said I would need to pay the bill. We asked to speak with the claims department again, since that was not correct information. They confirmed I didn't need an authorization per the CDC and I was eligible for the shot. They suggested giving the number on the back of my military ID to the Minute Clinic. I have never heard of that, but figured I would try it. They also gave a reference number for the Minute Clinic to call them if they needed help with the claim. I tried calling Minute Clinic and was on hold and then it said it was closed. I called back and tried to speak with someone else, but they were not in the billing department. However, they said they could help. They still had my old mailing address and it was never changed by the other lady I spoke with. So, he said he would change it. He said my insurance is eligible and I should have never been billed. So, he would send the note the accounting department and he would request a refund for me. He said it would take 5-6 billing days and to call back next Friday to find out the status. I called back on Thursday, but had no luck getting through. I have to call during working hours since they will be closed by 5:00 pm EST. However, I work too, so I tried calling twice and was on hold for over 40 minutes. I had to get back to work, so I hung up. I tried again on Friday. I decided to let the phone stay on while I continued working. I was on hold for 2 HOURS!!! Are you kidding me??? I worked while waiting for someone to answer. How can a business run this way? I finally got someone and she had to transfer me to billing, which I thought I was holding for. That took a few more minutes. Then, I got the lady I spoke with a week before. Is she the only one in the billing department? She insisted on verifying me with more than 3 questions and insisted I give my address. Guess what? They never changed my address? She expected me to remember my old mailing address from 7 years ago. I asked to be verified another way and she insisted I give my old address. I had to stop and look it up in order to proceed! That is unacceptable! She verified my email, my phone number, and DOB, but that wasn't enough for her. She was ridiculous! Then, she wanted to update my address again. I said no thanks! It won't get updated anyway. I asked her about the bill and nothing had been done. According to the lady, the information I gave the guy wasn't in the system nor was the information about what he told me on the refund and billing department. Then, she slipped up and said that's not what was in his notes. I was livid! I gave her the military ID and she finally said it was accepted by their system, but it would take another 30 days for the insurance to process it and then another 5-6 business days to get the $295 refund!!! Unacceptable!! I will NEVER EVER EVER use them again! I will get my second shot from another pharmacy before I ever go back there! The lady wanted my current address again. I asked why? You didn't put it in the first time and the guy didn't put it in the second time, so what's the point of doing it a third time? She insisted she would put it in. I bet the next time I call back it won't be in the system!!! By the time I got off the phone, it was over 2.5 hours l read more

MinuteClinic at CVS - Walk-in Clinics Near Me - PHOENIX, Arizona

I don't know how but I'm still being charged for a Covid test from last summer that I've already paid $60+ for and the murse messed it up anyway (it came back inconclusive but he said I was negative. guess what? I was positive with a home test an hour later). Avoid this minute clinic at all costs if you know what's good for you read more

They took my insurance and tried to charge me a huge amount later, they even complained that I came in, in the first place, my friend had a similar instance where he went in for a free covid shot and they tried to charge him 500$ read more

Susan asked very personal inappropriate questions that had nothing to do with the test I was getting. I was uncomfortable and shocked. She proceeded to be very rude and I ended up walking about before I could even get my test done. read more

Very rude staff. I was 9 minutes late (with no way to alert them I was behind) and the system let me check in. Then my appointment disappeared and I got no notification it was cancelled. When I asked, Darren popped out and said "oh yeah it was cancelled. you were late". When I explained and asked if I could wait for the next one (no new appointments showing on the screen) he just said "No we're booked. Don't be late". Didn't need the rude demeanor. And CVS -- maybe think about a cancellation notification so people don't just sit there waiting? Or even the "I'm on my way" functionality every grocery store pickup app has? Cmon. read more

Scheduled a sports physical for 2:20pm. Received a text saying pre check in begins at 2:15pm. Arrived and checked in at 2:21. Susan was already in a room and we waited for her until 2:55. She refused to see us. We were 1 minute late for appt and she sent us home without seeing us. Poor business practice. read more

Horrible experience and service. First off not sure why I made a scheduled appointment online because ended up waiting over 30 mins past the time I reserved. There was one other person there at the same time we arrived and they got seen first even though it was already 20 mins past the time I set up a day prior. Came in for leg/ muscle pain, Sore and swollen for 3 days after twisting it in bed. The website said they treat small or low impact injuries. I told the wanna be "doctor" briefly what happened and literally as she is scanning my insurance card to bill me says she cant help me. She says I can go to urgent care if I need an MRI or something further for an injury. (Which after going to urgent care they don't have a MRI machine anyway, only x-rays). I said I did a questionnaire online and it referred me to a walk in clinic cause it wasn't a severe injury. She was rude said I really don't know what I can do for you. I was in her office for less than 2 minutes. Cant wait to see how much they are going to bill my insurance for nothing!! By the way after visiting a real Dr. at urgent care they put it in a brace to restrict movement and suggested ibuprofen in rotation with Tylenol. Also gave a print out with recommendations for a sprain or strained muscle. Something that could have easily been done if she would have taken the time to listen to me. She obviously isn't confident in her process diagnosis. read more

The woman who came out to speak with me was absolutely unprofessional and rude. I expressed to her that there were some issues with the website and I wanted to see if there were any appointments and she blamed it on my phone and cellular service? She also wasn't empathetic at all. I couldn't believe the experience I had. She also walked away while I was mid sentence with her. I am trying to reach out to them to let them know about her disrespectful attitude as well. I will not be returning. read more

Turned me away while in excruciating throat and chest pain because they double booked me. Couldn't bother to take a quick test.

Went to the wrong location at first, so I called and asked if I could still come and they said it was no problem and to head on over. I get there and the nurse says sorry you missed your appointment You can come back tomorrow... ok. read more

This was my 3rd CVS minute clinic that I tried today to get my wellness exam at today which my Bank of America insurance requires annually for our discounted insurance rate. This was partially my fault I forgot about the deadline so here I am on the last day and this cvs not only was polite but fit me in within an hour. This was a much more pleasant experience than the first two locations I went to (the 2nd location you could clearly tell the employee hated her job). read more