Nice staff! Helpful and bilingual. They accepts walk-ins…read moreand respect appoinments. They close at 5pm due to COVID. I do recommend this clinic for good patient care!

From the owner: We are Family Medicine clinic, currently seeing ages 2 and up.read more

HIGHLY recommend CareNow Urgent Care in Kingwood, TX. Located on Northpark at 59 in front of…read moreKrogers. Staff were so kind, listened to me, didn't rush at all. Rameen checked me in quickly and I only waited about 5 minutes in waiting room. I was having a major allergy/asthma flare-up so a steriod shot was ordered and Nurse Sarah gave it with very little pain! That's a first!!! Dr. Smyers was very kind and again did not rush me thru anything. Will definitely be using them as our neighborhood clinic.

I visited this location on Friday, 3/20, for symptoms that were later confirmed to be a sinus…read moreinfection. During my visit, I was given a steroid shot and told that if my condition didn't improve, I could call back and an antibiotic would be prescribed. When I didn't feel any better, I followed those instructions and called. However, I was then told I would need to return for another evaluation--requiring an additional co-pay--before any prescription could be provided. This was not what I was initially advised. As a result, I sought care at another urgent care facility on 3/22, where I was properly diagnosed and treated. Overall, this experience was frustrating, costly, and delayed appropriate care. I would recommend considering other options to avoid unnecessary time and expense.

I suffered because they wouldn't try antibiotics…read more The physicians weren't sure if I had a viral or bacterial infection, so instead of trying antibiotics to see if that helped they refused, saying first that my symptoms weren't present long enough to justify antibiotics, and the second time because they weren't sure it was bacterial. I suffered for ten days with debilitating muscle aches and sky high fever because I was told after four days that "it's probably viral" so it wouldn't do any good. I was left with no course of action or way to get help. I got worse and I couldn't sit up, lift a bottle of water, move sheets off me without help. Agonizing is an understatement. I saw another doctor after ten days and they immediately agreed to try antibiotics, less than six hours later I can move again. So perhaps next time, when you're presented with a patient who you're unsure has a viral or bacterial infection and they ask to try antibiotics on their second visit after no improvement you should try it. I'm writing this so that this can be a learning experience. The staff and physicians were very nice, and the customer service was fine. I really hope they learn from hearing my experience so that this doesn't happen to future patients.

I have used them many times in a pinch. Open late, take walk-in, and they are affordable. Mostly…read moreused for sports physicals but I have used them for minor ailments as well.

This clinic does not accept no insurance companies. Which way everything is out of pocket. Plus the…read moreexam the doctor wants to order or do to check you out. Plus I pay for the service which way no problem but walked out with empty hands no medication given to me knowing the fact I knew what I had. So I am upset about it.

really amazing service, everyone is so kind and caring. you will feel very welcomed I went in for…read moresome blood test and it was super quick. the nurse is friendly and professional and does her job very well.

The staff is so friendly and quick! I got sick right before the southern snow storm but they got me…read morein as soon as they could. This will definitely be my primary care going forward!

Dr Cherlo and his staff are awesome. I have been coming here for over 2 years and he is…read moreknowledgeable, caring and sees his patients on time. I would totally recommend him.

Only person in the office and the first appointment for the day and they are already behind…read more It's driving me crazy Not a Hi or Hello NOTHING Terrible bedside manor over all

Doctors and Nurse practitioner are okay, the rest including the office manager are completely…read moreuseless. I wanted them to look into a health issue, I was sent for a test for which they did not send enough information to the tester for. I had to reschedule again and pay for gas and my time twice. Then to get answer I called 5 -7 times, I was called back and told the result and that they will call with specialist, but I did not write it down (who knew it would be impossible to get that information again). I wanted the information again and if the specialist was going to schedule me so I called 7-8 more times I finally started to cry and asked if they would please help me. Finally they got it for me and told me the specialist they were sending me to. Yeah! The time that this took was about a month or more. I make the appointment for myself. Then to get my test results sent to the specialist it took another 8-10 phone calls. I actually had to go and get a copy to bring because they can not be trusted to send information anywhere apparently. I actually think they were laughing at me, I was so at their mercy I can't even believe it. I have never been treated so badly at a doctors office before this. Over this time span they said the would call me back on many occasions, but only did that 1 time. Over this time span they also told me the many reasons for the information not being sent and call backs were because...their fax wasn't working, their computers had a new system that didn't have all the newest information, they did not fully understand the new system, or they were new and only worked there for 2 days or, their phones were not working right, WHAT THE HECK IS GOING ON THERE? Once I called and they would say they would call me back, but...then when I called back they are all out on training and I got the answer service. What a barrel of monkeys and impossible to deal with. I will never go there again they can not be trusted with my healthcare.

I made an appointment at 10:00am arrived and I have been sitting in the lobby since 9:30am. It's…read morenow 11:35am and my child still has not been seen. What's the point of an appointment if we aren't going to abide by it? It's hard to entertain a small child for multiple hours in lobby.

Dr Cantu and staff are very professional and friendly. I have been seeing Dr. Cantu for my CDL…read morephysicals for many years. I very much trust these professionals!

We see Dr Elizabeth Coon Nguyen. We like her very much. Been our dr less than 2 yrs. Sincere…read more Genuinely cares. Staff is great. There's another doctor Kristine Kirtley. We're very pleased with our care. Highly recommend.

I felt under the weather for a few days but need to go on-site at work for a few days next week. I…read morewas convinced I had bronchitis or a sinus infection. It would have taken two weeks to get in with my PCP, and I knew I'd be better by then. When I called the usual urgent care I go to, the wait was 45+ minutes. I saw this location had appointment times, so I booked it and completed the paperwork online. For starters, it's absolutely spotless. There was 0 wait time, and the staff were professional and friendly. Unlike most urgent cares, you could tell they cleaned and sanitized the waiting area quite often. Once I was called back (10 seconds after I had checked in), they took my vitals and ran some tests (flu and Covid). The nurse and NP were so kind and asked detailed questions of my symptoms. I never felt rushed during the appointment, and they'll also write a "return to work" letter for your employer. I was quite impressed and will definitely return when I need prompt care.

My son went in there on May 4 for double ear infections. The staff was great that night…read moreunfortunately they forgot to give me my ID back. the next day I had to go to the airport and I realized I didn't have my ID and got charged $45 for not having a real ID on hand. I had called them later that day to let them know that I never received my ID. They told me that they were gonna mail it out to me. so today I had called to follow up with it being mailed out to me. The lady that answered the phone was extremely rude so I matched her energy and then she hung up on me, I called back again asking what her name was. She refused to give it to me said it's not my business finally confirmed that my ID was mailed out. That was all I was looking for. will not be returning, unfortunately, even though that the experience inside this Urgent Care was great. She knew I was gonna complain about her and I really would like to put a complaint in with management.

I've been going to Wellspire for YEARS. Usually the Atascosita location! I began with the 1960…read morelocation because of convenience but the NP (Laura) doesn't really care about patients concerns! During a visit there were several concerns mentioned but she only seemed concerned with those that benefited the company. Referral for bloodwork but the real concern was ignored. After I realized that I spoke with the new director but I don't feel the NP actions were adequately addressed. During bloodwork results, I wasn't notified of the results but notes were added advising next steps. If health is a priority and something requires urgent action a phone call should be made

I can't believe how bad the customer service has become at Wellspire. The focus is on making as…read moremuch money as possible and not on patient care. I am not sure the owners or doctors understand the Hippocratic oath. We really had good experiences in the early days and the last year has been horrific. I moved ALL of our medical care away from them today.