Very impressed with this facility from the moment I walked through the front door. Receptionists…read morewere friendly and very helpful and they quickly checked me in. I don't think I waited 5 minutes to be called back. The PA was extremely thorough and worked towards a diagnosis for my medical issue. I have heard so many negative stories from friends with urgent care clinics but definitely not the case with this Yale New Haven Health facility. In addition, the facility was very clean and well maintained. I am relieved that my husband and I have an excellent facility to go to should we need urgent care. Very impressed!

I was visiting the area from out of town and got a recommendation to go to the New England Urgent…read morecare office. I had accidentally scratched my cornea and was in a fair amount of pain. I was seen very quickly and taken care of by a very nice RN named Rebecca and then a PA named Jessica. The PA quickly diagnosed the situation and advised me on the course of treatment I was to follow. From the minute I walked in the door I was treated quickly and with kindness. I'm really glad I made the right choice they were so quick it took me longer at the pharmacy then at Urgent Care.

Actually came on the 4th of July. They were new and one of the few places open on the holiday to…read moreget my pinkeye diagnosed and treated. Got my prescription and was sent on my way. I was a little frustrated about some confusion with my insurance but once the receptionist got that figured out the rest of the experience was great. I didn't wait too long and felt comfortable and cared about while there. What reminded me of this place and how I should have done a review is that my boyfriend came here today (on a Sunday) for a foot laceration, and also had a good experience and was pleased with the care he received. If I ever need to see someone on a weekend or holiday again when my pcp is closed, I'd come here for sure!

AFC Urgent Care of Vernon provides the best medical experience you can hope to have at a…read morenon-specialty facility. I have had to visit this location twice since moving to Vernon and I have received beyond excellent care both times. I have never waited more than 10 minutes to be seen here. The waiting room is comfortable and CLEAN! Staff are genuinely kind, compassionate, and down to earth-- getting help this morning felt as easy as knocking on my neighbor's door, having a painless chat, and being on my way with what I needed (which is something SO important for people with anxiety!!). It was obvious the PA actually cared about getting to the root of my issue and wanted to help me find a long-term solution, rather than simply treat my symptoms and send me on my way. I walked into AFC this morning feeling ill and frustrated. By the time I left, I had the prescription I needed and the medical support/follow-up that lifted my hopes and reminded me that there are medical professionals that truly care! Thank you, fantastic AFC staff!!!

This place works like a well oiled machine!! I am so impressed!! I went to my own GP who didn't…read moretake my health concern seriously. I was still having problems 2 weeks later & PUC, after examining me, sent me IMMEDIATELY for tests! You guys may have saved my life! I'll know when my results come back next week!! Thank you for listening to me. The office staff: The office staff like I said is so well oiled & know their stuff! They made my appointment for my ultrasound & did my bloodwork! I am so pleased I found them!

This was one of the worst healthcare experiences I have ever had…read more I sought care for a fever and a wrist that was visibly red, swollen, and hot to the touch. Rather than investigating what was clearly a potentially serious infection, the PA performed no medical testing and repeatedly told me to go home and use a warm compress. When I tried to advocate for myself and express concern about my symptoms, the PA became dismissive and said, "I have already spent too much time with you. I have other patients and I have already told you to go home and put a warm compress on it. This appointment is over." He then walked out of the room. Days later, I was seen by an actual healthcare professional who immediately ordered blood tests which showed I had a serious bacterial infection requiring antibiotics. The lack of professionalism, compassion, and basic medical judgment I encountered was shocking. Patients come to urgent care because they are concerned about their health and need medical evaluation, not because they want to be laughed at, brushed aside, and sent home without appropriate care. Based on my experience, this clinic failed me when I needed help the most.

I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.

Walked in and walked the hell out. Lady working the front desk is sicker than me and coughing like…read moreshe's dying!! WTF

I waited a day to get an appointment and now have been waiting mover an hour and a half!…read morewhat's up with tjat? how long would it be if I was a walk in??? not good service, never updated is with wait time or anything, just left us sitting around ...

My family has used this clinic a number of times for mild respiratory illnesses, since infections,…read moreetc. We always receive prompt, competent care. Take note of the hours as we just learned it is not open on weekends, a little strange for a walk in!

Not at all what I would expect from a CVS. I got a call from my sons school nurse saying that he…read morewas having trouble breathing and being from a very remote town I looked for a clinic that had the earliest opening for us to come in. In hindsight, there is a reason this clinic had so much availability. I went in with my 7 year old son who was admittedly in worse shape than he was when he was dropped off to school. The LPN looked at his pulse ox, his heart rate and took his temperature. He quickly called in the RN, Erika who immediately said she was going to call an ambulance. I burst into tears and while trying to process what I'm being told.. this NURSE is standing over me making judgmental and cold comments. Questioning why he was sent to school and saying he should not have been. Not once did she console me or him in any way. I felt so scared and alone and to top it off... judged and humiliated by her behavior. Fast forward two weeks and I receive a bill for $139 for absolutely no services administered. Thank god for the emt's, two very young very kind women, who administered treatment to my son and made us both feel relief. I will literally never go back to this clinic. I really thought CVS was better than this.

Walked in. Clerk…read morereceived me nicely. Then, proceeded to cough to the point where It was like I was dying. Involuntarily. Front desk started socializing on irrelevant matters to some man who walked in. Laughing and joking about vacations. Unprofessional behavior. Still coughed like crazy. No sympathy. At least 15-20 minutes passed. Finally, got in the waiting room. Good check-up though, but later found out that there were about 2 other things I had on top of a fever. Paid out of pocket. Forgot my insurance card. Later came back a different day, brought my card back in, tried to get it----wasted several hours of precious time. Contacted my insurance and they had a 20 minute conversation with the people at the front desk. Still haven't gotten my reimbursement. They gave a relative of mine a VERY hard time as well, and he was helping out an elderly person. My aging relative had to go back and forth, repeatedly, just to accommodate a person that was sick. They need to step up their service standards. BIG TIME. Not fair. If sick people are coming to you, you got to do your very best to take care of them as best as possible and not look out for profits. Very simple. People are suffering right now in the economy. Is it really that hard simply to give a person a reimbursement after they got their insurance? Is it really necessary to gossip in the front desk when people in front of you are suffering?

Went in with hives all over. Was taken back almost immediately! The nurse who took my vitals rushed…read moreme through my description of what was wrong. and didn't bother to tell me my stats ... had me guess on my height and weight . PA came in pretty quickly- didn't really listen either and when I asked if he could tell me what was going on (was it from a bug bite or something I ingested) he went on to man-splain what an allergic reaction was. You think? Gosh I had no idea that the huge welts and growing itching was an allergic reaction- my body reacting. But - he did give me two shots and he was excellent- no pain whatsoever. Now I am waiting so he can check on me and send me on my way ...overall it was fine in a pinch when out of town and in need. He didn't want to start a conversation because, I'm sure he figured that I won't be back.

Brought my daughter here because it was after hours of her primary care. She had a fever on and off…read morefor a few days and was complaining of throat pain. The doctor looked at her throat saw it was inflamed and prescribed penicillin. She was not getting better after a few days on the penicillin so I called and they prescribed a different antibiotic. After that antibiotic didn't work and she was getting worse, I brought her back. It was the weekend and our primary group doesn't have an on call doctor. The doctor saw her again, looked at her throat and said, "I see white spots, let's put her back on penicillin" when I asked what white spots meant, he said strep. They never took a throat culture. I left there and took her right to CCMC because even the pharmacist questioned the script of penicillin again. At CCMC, once the did cultures, she was diagnosed with mono. Antibiotics don't treat mono! What a waste of time, resources and money at this place!

UPDATE: I just received a check directly from Medicare since I was forced to pay MedCare Express…read more$95 for visit. At least Medicare is looking out for us and not paying the provider that is charging a fee that should not be charged to the customer. Shame on you MedCare Express. Also, Dr. Patel prescribed a cream to put on skin that said not to use on broken or damaged skin which is the reason I went in the first place!!!! WTH?

Was a nightmare to get a billing error on their end cleared up…read more Back and forth between them and insurance.

I brought my son here. He had a very sore throat (for many days), fever, and some congestion. A…read morestrep test was done and he was found to be negative. There were a few interruptions during his visit where someone from the CVS pharmacy came to the door for something. I don't think the nurse should allow a patient's visit to be interrupted as it is a confidential visit. She did not apologize. The recommendations from the visit did nothing to reduce his symptoms and he was feeling much worse the next day. I ended up taking him to an urgent care. He had tonsillitis, which was not diagnosed by the nurse at the clinic.

I used to adore the care there. I was told two days ago by the APRN to come back if I get worse…read more I came back on Christmas Day and they tried to increase my deductible from $35, which I paid two days ago to $60. It was Christmas Day, I looked up my policy and it said nothing about increased deductible on Holidays. I showed them my card and they argued with me. She tells me BCBS will refund me. After this the Doctor goes, there is no xray so I can't even subscribe you additional meds with out you driving 45 minutes away for an tray. I am coughing so hard, driving there was a challenge. The lack of compassion was unreal. I am sitting here, coughing non stop, head, body hurts. I told them I had asthma on top of whatever this crap was. I walked out with out paying the co-pay because charging me more than what is listed on my card is not legal.

I have been here twice. Everyone here is great. They welcome you as soon as you walk in. From the…read morefront desk to the nurse to the MD- they are all excellent. PA-C Katherine Voss is personable and makes you feel welcomed. She listens! Most dismiss you and try to get you out the door but not here. They care!