What an easy experience from start to finish, and pleasant people !…read more Ladies, you all know that feeling when you wake up to use the restroom and something isn't right. Sure enough, I had the awful feeling Of a UTI. I knew I needed to get in somewhere and fast before the lower back pain started. Admittedly, I called another facility in our area but due to the amount of COVID tests they were doing that day, they were unable to see me. I was scared, upset and felt trapped ... Until I called Skylands and the gentlemen who answered the phone calmed all my concerns and had me come in that day. I was spoken to with such care and support, and was in and out of the office quicker than it took my pharmacy to fill my prescription. Not only that, but the doctor's bedside manner was impeccable and I felt so important and cared for. I've been to a lot of urgent care type places, specifically for UTIs, and none have made me feel as safe, cared for and respected as Skylands Thank you to EVERYONE who works here. While I can't say I will be back (fingers crossed I won't) if I ever find myself in need of care , they will be my first call.

On Friday, I called to receptionist and told her that I need to change dressing on my head after…read moreoperation for a skin cancer. She asked me about insurance information and she told that I can come in next day . when I came on next day, on Saturday the receptionist and nurse practitioner, Aaron rejected to help me initially because they "don't have a surgical supply", and later when I told that I would bring surgical supply and and I have all discharge paperwork where it was indicated that could do it by myself, but because it's on the head, I could not do it. The nurse practitioner Aaron was not very compassion and he told that without order from the surgeon, he cannot change a dressing. As a physician by myself I would consider such behavior of medical staff and unprofessional. I told them that just yesterday I had similar services in another urgent care without any problems. They told me go back to them. I am planning to contact with is a board of medical examiners of state of New Jersey with a complaint for such treatment me as a patient.

The front office staff was pleasant and helpful. The wait was just a few mins…read more I saw Dr. Jared Smith during my recent urgent care visit. I was having severe ear pain, dizziness and a low grade fever. I have ruptured my eardrum before so I knew this was a possibility. Dr Smith was so thorough, attentive and knowledgeable. He was easy to talk to and didn't make me feel rushed through my visit. He was able to give me clear and concise instructions for the application of the medication I needed and explained everything in a way I understood. He told me how I should expect to feel and things to look out for. Great experience!

Drove 30 mins here for my toddler who wasn't feeling well to be turned away by the front desk and…read moretold "he needs to see a pediatrician" Um hello don't you think that's the first place I would take him if I could?? His pediatricians office is 1 hr away, this was closer and you're an urgent care office!! You should take patients of all ages! Ended up at skylands urgent care in Franklin where they took great care of my buddy and got us in and out. It was an ear infection- any doctor could've diagnosed that. However- they wouldn't even let us past the front desk. Will absolutely never return and they deserve zero stars!

Took my son on a Sunday afternoon. We were taken in pretty quickly. We were told there were two…read morepeople ahead of us to see the doc but we were seen pretty quickly. The doctor was great. Very patient and really took his time reviewing everything with us.

Took my wife there today for testing Positive to Covid and not feeling well. Told by the girl at…read morethe front desk about an hour. Three hours later finally being seen by Rose Cimafranca, APN who after a 30 minute exam called in a medication for nausea and Nothing for covid. Atlantic group should be ashamed. ACS

Lifeline Urgent care was amazing ! Everyone there was so nice including the reception and The…read moredoctor was very knowledgeable and thorough. The nurse practitioner was great as well. So much better than any other urgent care facility I have ever been to with my family . I highly recommend! I want to update this review to let you know that the Dr went out of her way to help me tonight when I called the office after hours with a painful earache. She is amazing and I thank Lifeline Urgent Care so much for helping me tonight!

Went for a COVID test on a Friday morning and was assured it would be ready Monday morning as it…read morewas sent STAT, for a surgical procedure Monday. Not only wasn't it ready, but again was promised Monday night. I called Wednesday as I still haven't heard from them. Even no t for the kind people at the endoscopy center I went too, I would have done a costly and uncomfortable bowel prep for nothing. When I called the manager, George, rather than being apologetic, he became indignant and blamed everything on the lab, even though he had the result Monday night. I'm a physician, I wouldn't send my dog to this place.

The staff here are so friendly and never feel like I have to wait long. The doctors are all very…read morefriendly and thorough.

I went to the Urgent Care to have stiches removed. Wow! Everyone from the Reception Desk to the…read moreMedical Staff was terrific. Welcoming. Professional. Personable. Thorough. Additionally, the office was very clean. All-in-all it was a good experience.

The first time I went here in 2024 it was wonderful. Good doc, quick service and very friendly and…read morehelpful staff. Something happened in the past 6 months though. I went on a Sunday because of a worrisome insect bite. The provider was a very rude and unprofessional person. Constantly interrupted me and then blamed me for the inflamed bite, saying I caused the problem by putting alcohol on the bite-which I did only once. ONCE! They then proceeded to take a blood sample. This is day 6 and my arm is still swollen, tender and black and blue from my elbow to my wrist. I am not a person who bruises easily. AVOID THIS PLACE AT ALL COSTS! They will also text you every day after your visit appearing to be concerned and asking you to make another appointment. My GP was horrified at the care I received.

This was the worst urgent care experience I have ever had. I have visited this facility many times…read moreand usually received decent service. However, today's visit was especially disappointing. I waited over an hour in the waiting area, even though there were no other patients in the waiting room waiting. Perhaps there was one person being seen.  When I was finally called in, the assistant took my vitals, then the doctor entered the room. She didn't introduce herself (I later learned that her name is (Bernice Monroe )and kept asking if I had been wheezing. I responded negatively, and she briefly listened to my lungs and heart--about ten seconds. She then said she would prescribe a steroid, claiming it would treat the condition if it was allergies. I questioned this, clarifying that my symptoms didn't suggest allergies, and explained I'd been experiencing a chest cough and chest pain for several days. During this, she visibly yawned, looking tired rather than disinterested. I voiced my concerns about the steroid, noting there was no reason to prescribe it. I asked if she detected signs of pneumonia or bronchitis, and she responded no, but still planned to prescribe a steroid for allergies. She said if my symptoms worsened, possibly indicating bronchitis, it would treat that too--despite my clear statements to the contrary. I also pointed out she hadn't examined my ears, nose, or throat. She rolled her eyes and said, "oh, it's one of those days," before grabbing a tongue depressor. When I asked her to wear gloves, as she had requested me to open my mouth, she threw the depressor away, declared she was done, and left. I was so shocked by this lack of care that I told the waiting people they were about to be seen by a terrible doctor. This outburst was completely unlike me. I was just so outraged. I am at a loss for words about this whole experience. I am very disappointed because this location is quite convenient for me.

I wanted to leave this review for Dr. Aggarwal because I'm so glad she's my doctor. She is always…read morepleasant and kind and even better is she genuinely listens to me if I have a concern and converses with me to find a solution. I appreciate her level of care very much!

I would NOT recommend this practice. I had a colonoscopy performed by one of the primary physicians…read morefrom this practice a month prior at Newton Medical Center. All in all that went well. I wished to have another procedure performed by the same physician requiring another examination and consultation? I would think he had a birds eye view durning the colonoscopy. After my examination the scheduler made three appointments and she wrote the dates and times on an appointment card. A couple of days prior to the first appointment I get text an email and the appointment has been changed to two hours latter than the written appointment I was given. Not a huge problem but I had made other appointments for that day and there was no warning of the change on their end. This practice is a 50 minute ride from my home in Milford PA. Needless to say I got to their office 15 minutes early signed in and waited for my now 12:30 appointment. I waited over 40 minutes past my appointment time with NO communication from the desk regarding the long wait time. I contained myself but one other patient got very upset and made a scene regarding the long wait and non- communication and walked out on his appointment. I soon followed. I will be looking for another practice that is more professional and affords more respect for their patients and their time.

It's helpful to fill out paperwork online to save time onsite and get there early. I went on a…read moreweekday and there was no one ahead of me (at least visibly in the waiting area), I had a minimal wait. My throat was bothering me and I had congestion so they did their standard tests after taking my vitals and other information.. The person who did my intake was a bit short and brisk in the manner in which she spoke to me and the wait after the quick tests was a long time (understandable because there was minimal noise barrier so it sounded like someone was having an emergency-heart attack in another room so there needed to be other staff on hand), but otherwise front desk was polite and patient in answering my questions and the doctor was funny and sweet. She told me that I unfortunately had *the diagnosis* and then told me I should " go under the covers, Netflix, Doordash" and offered me a lollipop treat at the end. She also wrote a helpful doctor's note (without me even asking) so I could give to my workplace.

I made an appointment due to body aches, a low-grade fever and a severe migraine. I got to the…read moreoffice, and everyone was professional with the exception that you can hear everything in the next room, which caused me to suggest noise boxes for privacy. I see the doctor, who I explain my symptoms to, the doctor did everything within her power to assist in that moment, which included, as a precaution providing an exemption document for work for the next day. After speaking with the doctor someone comes in, then swab my nose for the Flu and Covid virus, which came back negative. It was then advised that bloodwork would be taken for further test--The lady enters the exam room with the gloves already on and fumbles around with several items before attempting to stick me---My skin is pretty much see-through so usually it's easy to get blood, but of course she misses veins in both my arms and then say, "are you afraid of needles". While annoyed, I responded as politely as possible "no I'm not, it's human nature to flinch when pain is being inflicted but I didn't move my body". Due to this, I was told I had to get my blood taken at a Lab and was provided a referral along with my discharge documentation. Once in my car I reviewed the documentation, notice there's no address on the LabCorp referral and the return-to-work letter was for the date seen. I immediately call and speak with someone about the letter and LabCorp address and was told the letter would be emailed and I could go to any LabCorp. Guess what, NO LABCORP in NJ is open on Sundays and I'm still waiting for the letter to be emailed (2days later). This visit was a waste of my time and money, googling my symptoms and suggested medications would have been a better experience. I patiently waited for my symptoms to die down to ensure I wrote an honest review. Well, honestly since nothing I went to the office for was addressed, I wish I could give ZERO stars!

Brought a computer in to be fixed , and have items recovered from a hard drive. Was quoted $195…read moreto do everything, when I picked up it was. $390. Received a bunch of excuses. If you drop something off , better get the quote in writing. Place is a complete mess, and there quotes to do work are not reliable, go somewhere else.

At the time I lived in Sparta, NJ but was moving to Tx. My Mac laptop, died, no clue why. Biggest…read moreproblem is we were in the middle of a move. Rich (or Ron?) took my computer and worked on it. My son was filming a movie in NYC, so we would be coming back to NJ from Tx, shortly. When I arrived in NJ, my computer was done ... but, all of a sudden the fan is blowing very loud. Rich took it back and worked on it. There was miscommunication and he gave it to me before I left for NJ again. I believed it was fixed but it wasn't, he was waiting for a part. I wasn't happy about this. I am in now flying back to Tx without a working computer. Not to worry, he told me to mail it back to him. He would fix AND he did not charge me for shipping. It gets BETTER ... Not only did he stand by his word but my computer arrives with a hand written note and a local newspaper article about my son and the role he booked in this big film in NYC! I hadn't seen the article because I didn't live there (I just saw it online) and there it was! He took time out of his day to realize that this was my son and there's no way I could have gotten the local newspaper. Well if that's not service PLUS a perfectly working computer, than I don't know what is. GREAT job Aurora ... thank you for thinking of me more than just a $ sign!