This is my primary care. They are awesome there. I've been with him for 3 years and I love him.read more

Do not go here. If one of there doctors retire they will completely drop you as a patient even if…read moreyou have been coming there your entire life. They will tell you to sit on a wait list "in case we hire a new doctor" or find your own new doctor. I am 31 years old starting to experience minor health issues and was considering having children soon, so of course I need a doctor. And this place I have been coming since I was a child, over 20 years, has literally kicked me out. They would like to say it's because "I haven't been there in 3 years" but that's simply because when I called for an appointment a year and a half ago, they insisted I do a telehealth visit. Which then doesn't count as a visit. There have been many times in the past where I didn't need to see the doctor for a few years, and the office never released me as a patient or did this to me. Only now that I am older, and actually need a doctor are they dropping patients, nice! I am completely disgusted by this office and their response to me about this. It's so hard to find a new PCP I am already seeing that there are absolutely none taking new patients in my area! This is literally life changing stuff here and they simply don't care. They are quite literally searching for technicalities to oust long time patients. Despicable.

Completely incompetent. Do not go here if you value your life. My son went 3 weeks ago for 2…read moreswollen, blistering big toes and the health provider looked at it for a second and said he had cellulitis. She gave him Keflex and sent him on his way. He took it as directed and the toes got worse. We went back today. We were there for 3 hours. The women taking our information was very kind. She was shocked that we only waited for 3 hours, it's usually 5 hours since they cut down to one provider. The doctor looked at his two toes and said he needed to see a podiatrist immediately. She gave him 2 types of antibiotics and an anti fungal and that he needed to start them immediately. My son starting panicking because of how serious it was. She was sending the scipt to the CVS pharmacy at Target. I explained to her that they were already closed, to please send it to the CVS on Warren Ave in East Providence because they are open 24 hours. I went to pick up the scripts for him since it was already 9p, I waited that long because CVS never informed him that the scripts were ready. When I picked them up, there were only 2 scripts, of course the most important one had not been sent in. So now I have to waste more time getting this straightened out. Never again, complete waste of our time.

Eye doctor recommended we go to this urgent care near by. Arrived at 4:10, told the front desk…read moresomething in eye, it was completely red, in excruciating pain and they said they were not taking any more patients before close. How can you close at 5PM and not take patients at 4PM? Maybe they should change their hours. Would NOT recommend this urgent care. Look at the review down below who also said they lack sympathy for patients.

Wow! They are even rude on the phone. I simply called to get the office hours of Dr. Marcaccio…read more(who BTW is a great doctor) and got all kinds of sas! I'll put of with it b/c Dr. M. is great!

This walk in clinic is horrible. I went in for a single shot, Dr. Bassel took me into an…read moreexamination room where he began to ridicule my personal life. This man could not speak to me without a cynical tone. He asked me many questions that had absolutely nothing to do with my health, or a tetanus shot; he asked about my profession, he stated that I bounce around allot in jobs, he pried into what I did at my previous job and why I left, he then made assumptions about my health insurance, when I told him he was wrong he looked at me like I was an idiot and told me to "listen carefully this time" and then repeated himself. When he took my weight he said it loud enough for the whole office to hear and said I looked like I was that weight and he could have guessed. I'm all for casual conversation, these questions would have been fine if it was not for the cynical tones, eye rolling and better than thou additude. After taking my height he asked if he got the same height that I think I am, I told him he was off, he told me he was "close enough". After his verbal questionnaire I finally received my tetanus shot. Only to find a few days later when my bill arrives that he received $120 from me to ridicule my personal life. They charged me this money not for the shot but for the doctors visit. This man was paid over $100 to get information from the that I could have filled out on a piece of paper and a total of 15 minutes of his time to ask me verbally and make small talk. I called their office asking about this charge and they stated the doctor must be paid for his time.

This is for the Taunton location since it's not listed in Yelp: I've had two very different…read moreexperiences at this location this summer. The first, back in June, was an excellent 5-star visit. I brought my daughter in for a burn, booked online, and was greeted by the front desk registrar -- an African American woman who could not have been kinder or more welcoming. Ian Kelly, NP, treated her and was outstanding: thorough, kind, and reassuring. I left impressed enough that when my other daughter needed urgent care today, this was the first place I thought of. Today did not go the same way. I booked a noon appointment online and checked in at the kiosk upon arrival. After about thirty minutes, a Caucasian woman with glasses, wearing a brace on one arm, got our attention by waving her other arm back and forth over her head. When we walked over, she announced loudly and rudely that if we didn't have an appointment, we needed to come to her. I let her know that we did, in fact, have an appointment. She insisted we didn't and essentially told us we hadn't made an appointment at all, at which point I told my daughter to pull up the confirmation email to show her. She then interrupted her colleague (the front desk registrar from my prior visit, who was a gem) who was mid-conversation with another patient to ask if our name was on her screen. It wasn't. She then told us we hadn't checked in properly, and I talked her through exactly what I had done on the kiosk which was the proper procedure. I told her she was welcome to go out to the kiosk to verify it herself. She then walked out to the kiosk, announced to me that my daughter's name wasn't there, and then had to backtrack when she saw that it actually was. She then went through the same process I did and lo and behold - it was a technical issue with the kiosk. Instead of an apology or, at the very least, a change in her tone, her response was to repeat several times that the kiosk isn't registration's responsibility and none of this was her fault. No one had said it was, but it certainly wasn't ours -- which I told her. Her offer was to restart us a walk-in and for us to have to wait another thirty minutes. I told her we'd go somewhere else. As we got up to leave, she told us to have a "luuuuuvley day" in the snarkiest voice she could muster up. The kiosk failure wasn't her doing. The way she treated and spoke to us was. The woman who checked us in in June was working right next to her. If we'd gotten her again, I know this would have gone a whole lot differently. People come to urgent care sick, hurt, and already stressed - they should not also have to absorb this kind of behavior and treatment. Southcoast should look at why kiosk check-ins aren't populating on the registration screens, and how the front desk handles it when they don't. Clearly, she hasn't been trained for this situation. Or maybe she just gets a kick out of treating people this way.

I made my appt online 2 days prior to Sunday's available appointment. I had a male (sorry I don't…read morehave your name but he was the initial intake w blood pressure, symptoms etc. Great personality and knows how to put patient at ease. My PA whom diagnosed me and wrote antibiotic prescription was very thorough and professional. I would def return should I need urgent care in the future. Thank you to Christopher Caissie for doing a fine job and taking good care of me. He is very friendly, kind and thorough. These are the attributes we are all looking for, and he should be commended. Thank You very much!

I've been coming here for the last 8 years. Over the last couple of years. My physicals as well…read moreas my husbands have been cancelled by BMA multiple times. Even after I reschedule them. So today my husband and I scheduled our appointments back to back. His was at 2pm, mine at 3pm. We were both here on time. My husband 15 min early, and I was 30 minutes early. Well it is currently 3:40 and I have yet to be seen by the doctor and my husband is still here waiting. I understand covid makes things a little slower, but this is unacceptable! I've thought about switching Drs for a while now but this has solidified my decision. Unacceptable to keep a patient waiting almost 45 minutes and my poor husband who has been sitting here since 2pm (it's currently 3:45). At least check-in within 15 minutes to let me know you're running really behind allowing me the option to leave!!

Absolutely horrible ~ called to ask a question about Blue Cross being accepted at walk-in. First…read morethey transferred me to their collections department. I called back and explained I just need to know of Blue Cross is accepted at walk-in. Again the girls says let me transfer you to billing. I say NOOOO just let me talk to the receptionist in the walk in. All I need to know is if my daughter goes in with blue cross will you see her or not ? Will the receptionist say thank you for your blue cross card or will she say no ~ It's not hard She transferred me to walk-in and I was on hold forEVER I can't decide if their customer service just sucks or they really do not have a clue .... Decide for yourself ~ if you dare

I am fortunate to have Dr Diaz De Villavilla as my primary care doctor…read more He is very responsive, caring, and listens to your concerns. I am very satisfied with his support and highly recommend him.

I visited the Dermatology office and had a fantastic visit…read more My PCP noticed Sun exposure "spots" that looked like they could be potentially dangerous. So I was nervous & anxious...... Meghan King removed some suspicious skin spots that were suspect and was pain free . She was extremely knowledgeable and patient as she explained all my questions/concerns and explored during a full exam. Giving smart tips on healthy skin care as you age.

Amazing people great service recommended for all. The staff was very friendly and took time to…read moreexplain everything.

The way this place does their billing and it's inaccuracies blows my friggin mind. No wonder why…read morethey like to offer and schedule unnecessary tests/procedures. IT'S A BUSSINESS! Guess they have a quota to meet !

i have been a patient of the healthcare center at SSTAR and cant recommend them enough. Alyssa,…read morepsych NP is amazing, extremely thorough and takes the time to listen...Hannah MD, doesnt just sit at her computer askings me questions and doing a brief exam. She makes every visit personal, takes her time, doesnt rush me and is more than thorough in her exam. I recently have seen Dr Rice due to a motorcycle accident and he has been nothing short of amazing. He is caring, listens to me...doesnt make me feel bad when I tell him about the pain I am experiencing...he immediately offered me a note about being out of work, is sending me to PT and making time weekly to fit me into his schedule weekly to check in with me. To add to that, Karen (medical assistant or maybe nurse) she has called to check on me & has listened to me without judgement as well. I honestly didnt expect my medical care from sstar to be as topped notched that it is, but even Betty gets back to me immediately when I call. Basically everyone there are thorough and LISTEN. I'm beyond grateful for all of my medical care at sstar and cant recommend them enough!

My husband and I and our granddaughter had an appointment on Tuesday morning for COVID19 tests. The…read morestaff administering the tests, along with a security guard who was present, were extremely helpful and professional. A positive attitude, such as they exhibited, goes a long way. Thank you very much. Marie G.

First major issue was denial of treatment since the injury was associated with a car accident in…read moreanother state a week ago but they swear they were not denying treatment. Today the little snowflake nurse didn't like my simple question concerning the infectious waiting room and said maybe I should leave!?! She stormed out and called in a different nurse who was more mature and concerned. Is this how far modern medicine has fallen? Waiting for the leaches and blood letting. The doctor was friendly but I don't think he actually performed a physical examination of my wife's abdomen. His detailed notes state soft, bowel sound normal in all four quadrants.

My friend needed urgent care during the last hour before closing, and the care was exceptional. The…read morephysician assistant, Mark Gavuin, and the nurse, Jen, were professional, gracious, and took the time to answer all of our questions. When things became a bit more complicated, they truly went above and beyond. The facility itself is very clean and new. Out of respect for privacy, I won't share details, but I highly recommend this urgent care team.