Came in for a bad cough / Rx renewal on 12/3/2024, they wouldn't see me…read more Since Endeavor took over North Shore the quality of service and of medical care has deteriorated significantly, though I'm sure their revenue numbers look great. They've got these Urgent Care storefronts all over, I'm sure it is helping them increase their billing.

Should be renamed intermediate care. Last time I was here I called first and was told they could…read moredraw look for labs. When I came in, they told me they could only if they had someone on staff qualified and they didn't that day. Sent me to the Anderson location after calling ahead on my behalf. The location was the worst, they had me wait in the lobby brought me back and then told me they also didn't have anyone the person who was qualified when I was waiting left. Then they released my records so I had to recontact my doctor and wait two days until I could have the test done. I waited a few weeks and came back today to the Open 7 Days a week Northcenter and it's locked tight. I'm done with North Shore and their horrid lab system in the city of Chicago. Wish I could give them a negative 5

Slow process even when only one other patient is there. I also found it ridiculous that they can't…read morethink through the steps of what would we need to do next. They have a sign up with a miss spelling. When it was brought to their attention they said they knew, yet they keep it up. Why would you leave a sign up that conveys anything other than We are capable, intelligent, and you can trust us?

Scheduled an appointment for a flu test. I came in obviously extremely ill. They tried to charge me…read morefor the full visit, even though I showed them coming up as in-network in my insurance app and my insurance card showed the correct copay. They refused to call my insurance company to clarify. I left and drove to Endeavor where I was seen quickly and my insurance was run correctly.

Nobody wants to go to urgent care, but when you have to go, do yourself a favor and go to the…read moreMidwest Express in Roscoe Village. There's a small parking lot. You can reserve a spot online (which is not an appointment time, but reduces your waiting time in the lobby.) I like these things. Let's talk about the providers. They're thorough and really nice. They make me feel as comfortable as I can in an uncomfortable setting. I've been here several times and had the same experience with different providers.

I made an appt at 6pm for my very sick 3 year old, completed the paper work online, checked in…read moreearly at the front desk. The dusty lobby was basically empty save for one other family. Around 6:20, myself and the other family went to the front desk to see how much longer it would be, the receptionist was not even there. Eventually she finally deigned to show up and let us know it'd be another 40 minutes, which, when you have a sick 3 year old, is an eternity. What is the point of making a 6pm appointment if they can't get you in till 7pm? And is there even anyone working there? It was SILENT and not a single person was called back in the entire 30 minutes we sat there. I rarely write reviews but I'm so unsettled by this experience, I'm not convinced this place is even legitimately staffed, strongly recommend finding an alternative if you value the "urgent" in urgent care.

I've been to a few doctors at this location over the years and have always been very happy with the…read moreteam, doctors, and office. Check-in is always a breeze, the nurses and assistants are always friendly, the overall feel of the place is professional and clean, and I've never had any billing issues. They're also patient and kind indulging my nerves when I'm getting blood drawn and getting vaccinated! I've seen a few doctors here and have always had great care. My primary care physician is Dr. Jessica Kennedy and I can't say enough positive things about her. She's knowledgeable, listens carefully to my concerns, and either has the answer or refers me to an excellent specialist. I'm also very happy with Dr. Mark Romanelli, a dermatologist who does annual skin exams and recommends great products to ensure healthy skin. I've also had positive experiences with the other doctors I've seen at this location, like Dr. Vasiloff, who I saw once at short notice when I wasn't feeling well. It's important to find a team that will help you stay healthy, I definitely recommend Dr. Kennedy, Dr. Romanelli, and this NW Physicians Group.

Waited almost 8 months to see a dr. Called me Friday to cancel. Dr. Changed her mind. Not taking…read morenew patients. Just RUDE.

Was sick and new to the city, so I tried this urgent care and could not be happier with my…read moreexperience. When I called the front desk was kind and patient and in person when I arrived . And Dr. Keeler was truly one of the most patient and kind doctors I've ever come across . I cannot recommend her enough and this urgent care center . I avoid doctors so this says a lot.

I LOVE this urgent care. I've only gone in as a walk in and they always get me in so soon, there's…read morehardly ever a wait. All the staff are so gentle and kind, I've only seen Dr. Keeler and she's seriously the bomb. Probably one of the best doctors I've had. Like others have said they also have a pharmacy within the place, so you just pickup your meds on the way out. And they take medicaid! I've also had no issues finding street parking too. Seriously no complaints with this place, love everybody that works there.

I waited 9 months to be seen for an annual exam, including bloodwork, hbp diagnosis/cancer…read morescreening and other concerns. This was the first appointment available with any primary physician, only to be cancelled less than 24 hrs notice. The next available appointment when I tried to reschedule available was this upcoming oct 12th. If you have a year and a half to wait regarding your health concerns, this is the perfect place for you. What a joke.

Review for immediate care services: patient Always been seen fast, parking is easy and free,…read moretrustworthy NM reputation, good communication, not much more you can ask from an urgent care. Clinical care been on point 9/10 times.

I had some strange cold symptoms and I decided to go here. I used the online booking option and…read morejust waited 5 minutes upon arrival after check in. Katie was so knowledgeable and kind! I would go back just based on her care. Super awesome!

I booked a 9am appointment today. Showed up at 8:45am to register/sign in, and no one came out to…read moreget me. There were no other patients and the CVS was not busy at all. I waited until 9:15am and left. A complete waste of time - won't bother with MinuteClinic again.

The PA's that I have worked with are very good. They will get to the bottom of your problem. They…read morecan draw blood, take X-rays and many other tests. They listen well and give excellent care.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!

Years ago I complained about coughing in the mornings and after dinner. Dr. Lamaster had me do…read moreannual chest CT. The second year the CT showed a gallstone. The coughing progressed into choking, gagging and recently trouble swallowing. After the coughing complaint, I reported random diarrhea, which was dismissed. Then I complained of vomiting. For years my symptoms got worse. Finally the vomiting was so bad, I insisted on seeing a surgeon. The gallstone that was documented on my medical records years prior turned into Chronic Cholecystitis, which can be life threatened. It can also lead to Pancreatic cancer, from which my mother died; she too was undiagnosed for years. Advocate Ravenswood let me suffer for years and harmed my long term health. This is not the only undiagnosed issue. Dr. Mikesell and Dr. Lamaster both dismissed my complaints about cognitive dysfunction for years with repeated complaints from me. The dysfunction now seems to have been caused by seizures. Two head injuries are in my medical records and they dismissed me and never followed up. Negligent or incompetent? Does it matter which? Also I rarely saw Dr. Lamaster. His residents were the only appointments I could get. One told me that I did not need to check my blood sugar... I am diabetic. Another put in my medical records that I had high blood pressure, which is incorrect and caused me problems with the anesthesiologist prior to gallbladder surgery. I have many other more examples of incompetence but individually they do not seem important. However, when a medical practice has consistent mistakes and the residents do not read your chart, they put your life at risk. Chronic Cholecystitis can be life threatening. It inflamed my pancreas and liver.

I'm a little shocked to see all the negative reviews! We've been visiting this doctor's office…read moresince my son was born back in October and have had nothing but positive experiences. The building is bright and welcoming, as are the folks working the front desk. I also appreciate how clean it is. Our Doctor, Dr. Serrano, has been absolutely wonderful. From the jump she's always expressed genuine excitement to see us and our baby. We feel so comfortable and confident in her care, she really eases any worries we've had as we navigate parenthood! I've called the help line more than once when I've had questions or concerns and there is always a doctor ready to assist. So far, I'm really impressed with all experiences I've had here and want to thank them for keeping my baby healthy!

The quality of care here is excellent! And here's a shout out to Irma who works at an intake desk…read moreon 3rd floor. Irma noticed me when I arrived to pick up my wife after an appt. Irma was at the coffee station (a great free perk at this operation) but when she spotted me she asked if I needed my parking validated. Kudos to Northwestern for hiring & doing a great job training exceptional employees. Irma took unprompted action which helped reduce the stress level of a discombobulated spouse on a difficult day!! Thanks much!!!!

Let me start off by saying the process of signing in and the process at this site was expedient and…read moreepic. Let me virtually introduce you to the captain of the team. Dr. Avery Thau Md. unprofessional, unethical, bias, and possibly politically liberal. My appointment was July 9, 2026 @ 10:45 a.m. I was told to come in early as I always do. I made it there approximately 9:30 a.m. The process of checking in with the staff was very professional, progressive, and comforting. Let me introduce Dr. Avery Thau Md. to you (IMAGINE). I set in a dark room less than 10 feet away from where Dr. Thau Md. was. No magazines, books, music, tv, anything from 10:30 a.m. til 11:13 a.m. Not one time did Dr. Thau Md. acknowledge my presence. For instance..."I'm running a little late I will be with you in a minute" Is everything okay do you need anything? etc. My experience concerning unforseen issues relates to proper communication/etiquette. Secondly, I was told if I am late or no show that there will be a fine or penalty. Seems like a double standard huh? I never knew this because I am always early until one time my transportation was in stall. Lets also be very clear...imagine for a minute ...don't pass this. IN THE DARK LITERALLY from 10:30 a.m thru 11:13 a.m. I can imagine many things so lets began with racial profiling, discrimination, prejudice/bias, politically sustained. Because he did not learn that in medical school. The top of the list in school concerns humanity, confidentiality, objectivity, and respect for all man kind. This is the behavior of someone apart of a hidden cult. An institute of hierarchies who exude power and control over the less fortunate. These are the ones who belittle but also steal in a foreign unamerican way. I was really hurt as I set in the dark and said to myself. How many people have you done like this? But I also said to myself...someone set you up to do this to me. Because they knew that you were going to get exposed in such a way. Final note...When Dr. Thau Md. entered the room he had a look of negative anticipation. He had an agenda...provocation. He said "I am sorry for the delay but I was with another client". I said to him..."Your behavior is unethical and unprofessional. Things happen...of course I am old enough and mature enough to know this however I also know that any decent human being would have said something from 10:30 a.m to 11:13 a.m. None the less I will be putting this in writing and state my sentiments as it regards. His look was challenging and unfamiliar with my behavior. As I stated the cult that he's apart of has no respect or regards to humanity and the democracy we live in. Please do not send me to this eye doctor again. This is not the 1800s. Thank you for reading. My name is Stafford Garrett and I approve this message.