Pros: clean, opened on time, touch free check-in Cons: wait…read moretime, data entry I arrived at 7:30am to be first in line for a Rapid COVID test with doors opening at 8:00am. At 8:00am I was the first in, but then discovered I had to so sign-in in via an app (Solv) which, since it was my first time, I had additional paperwork to fill out. Not surprising, but when finished with paperwork, the Solv app told me I was now 3rd in waiting line. Annoying, but whatever, as long as there is a rapid test available (and there was). Fast forward to 8:33am. Only 1 person has been seen and left in 33 minutes. Not impressive. When I am seen, the nurse ends up having to reenter all the information I put in my app into her system. Everything. Address, DOB, etc... All the info I put into Solv is now being reinput manually by the nurse. Redundant and time-consuming. Otherwise, it was fine. Nothing else overly impressive or poor.

There is no point in making an appointment. I waited from 11am to 530pm after making an…read more"appointment". The woman at the front desk was going on and on about how much she hates her job. Loudly. Multiple people were looking at her and one lady left, shaking her head. Now, those things are frustrating, but I would deal with that over again if I never had to meet Russell Vanderlinden. NP Russell Vanderlinden is HORRIBLE. He came into the room, before asking me any questions whatsoever, and IMMEDIATELY started criticizing me for having my fallopian tubes removed, when he had no idea WHY I had to have it done. He asked me why I would want to remove a 'perfectly good part of my body' (hey jerk, it WASN'T a perfectly good part of my body, and it HAD to be done). This had absolutely nothing to do with why I was there. He did not ask my medical history. He did not ask my current medications. When I told him why I was there, he said, "well, unfortunately, I can't send everyone like you to the hospital." I had not even mentioned anything hospital-worthy, and I never found out what he meant by "everyone like you". He also claimed my complaints were "odd shit", and he got extremely uninterested. Next, he came back to the room 30-45 minutes later and asked, "ADHD or autism?" I asked him to clarify, and he said I must have "something like that wrong with me" and asked me which one I have. Lastly, he didn't know what was wrong, so he prescribed me a steroid prescription and muttered something about "odd shit" again. By the end of this visit I felt extremely unheard, disrespected for choices I made (and HAD to make) with my own body, and overall frustrated. People like this man are why so many people, especially women, are ignored and treated poorly in medical situations. I will NEVER go here again, and I hope Russell eventually gets his license taken away. He is a garbage human being, and I hope someone treats him the way he treats his patients.

Close to us, quick, friendly, efficient. Everything I need. Weeknights 5p to 8p. Weekends .. I…read morecan't remember, oops

Everyone here is friendly and helpful. Excellent care and X-rays on site. Best urgent care I have…read moreever used.

I had a great experience here from start to finish. The receptionist was very friendly and helpful…read morewhen I checked in. The nursing staff and provider were also great and helpful to getting me feeling better. The only negative is I wish there was a way to check in online. It would be nice waiting for an appointment at home rather than a waiting room full of sick people.

You are lucky you even got a 1 star rating from me. I don't think 0 stars impacts you. I showed up…read moreat 430 to be seen and you close at 5 and I was turned away at the door because "you'd seen 54 people today and had 4 people waiting. I can come back in the morning though". Thanks.... So kind. How about you work the hours you state and help people vs punching a clock

This doctors office is very low quality rude disrespectful. Seen two different male doctors here…read more(Miller & I forgot the other name) way too much attitude not enough help haven't returned! Do not recommend at all there are way better knowledgeable doctors out here!

M Senne, a nurse practitioner is who I saw recently. I came in complaining of quite a few issues…read morethat all led to signs of a UTI or Yeast infection. I have met this man twice. The first time it was because I was having trouble breathing and he gave me amoxicillin. I was under the impression he had sent a steroid along with it. No, he was calling amoxicillin a steroid. That is an antibiotic. So with this most recent visit i was concerned he wouldn't find the issue. He noted there was a sign of infection when I came in on a Saturday but said he wouldn't prescribe anything until results came in on Monday. They didn't come in until i was on my way to the emergency room on Tuesday afternoon. My results from the ER was a kidney infection caused by a UTI being left untreated. Every-time I have given a sample at this location. It is contaminated and the results came back the same. This tells me that contamination is happening at the location or in route to testing. They are the ONLY ones that keep getting contaminated samples.

Wait was short. My child had been sick for two weeks, first the flu and then upper respiratory…read more Could not shake this mucus ick. Still no help given here. No antibiotics. I have to make another office visit with my primary care.. 3rd office visit. I understand not wanting to hand out antibiotics. I'm not sure how much $$ you have to spend anymore to get help, but this is definitely not the place to get help.

Clean. Short wait. Fully investigated purpose of visit. All persons were professional, courteous…read moreand kind.

Unfortunately, I had to visit urgent care....but fortunately, I chose Urgent Care Express. It was…read morea very warm and inviting lobby and environment. Instead of hard waiting room chairs, there were chairs and sofas. They had a couple different areas, and TV's. The staff were all friendly and treated me wonderful. In the end, they had to refer me to a higher acuity facility, but made sure I would be refunded my copay. They didn't try to run a bunch of tests and then tell me they couldn't treat me. I really appreciated the upfront honesty from my provider. It made me feel like they had my health in there best interest. The nurses were very caring, and let me tell them everything that was happening without feeling rushed. Fingers crossed I won't need their services in the future, but should I, would definitely go back to this location.

Dr. Hannen and her staff are caring competent professionals in the science of cardiology. I have…read moreAFib, and my wife has supraventricular tachycardia. We have both committed our care to Dr. Hannen and the staff at the Liberty, Mo. office. We couldn't be happier.

I'm hesitant to write an excellent review because I don't want anyone else to discover this place…read morein case I need to come back and have to wait long. Very good intake process, clean facility, friendly staff, and qualified doctors. There are other urgent care facilities in Independence, etc but beware. You'll be pleased with this location!

Dr. McQuillan was kind, professional and knowledgable. I got to see him once a year for a while,…read morebut it's hard (or impossible) to get in to see him now. I can only get scheduled with a nurse practicitioner.

horrible....ever since Mosaic left town and St Luke's took over, what a joke, patient care is non…read moreexistent! Nurses are rude, phone calls are never returned, you might as well go to an urgent clinic if you need something as you sure won't get taken care of here!

I had an infusion for osteoporosis. Staff was nice, efficient, explained everything. Calcium…read morebloodwork was fast and the infusion only took a few minutes. I also had a nerve test done on my hand earlier this year (2026). Again, everyone was very professional, explained the procedure and carried it out immediately. Results were given to me at the end of the procedure.

Liberty Hosp is not really conveniently located directly off the highway. You have to take a…read morewindy-access road from the highway. It's easy to ascertain the main entrance and there's automatic revolving door. Parking is available in front with plenty of handicap spots. The front desk is right inside the revolving door, where receptionists are present to help guide you and look up and patient information you need. The signage to hospital rooms are not very clear so we doubled back to get direction even though we had the room number. The floor we went to had clean floors and helpful staff. Restrooms were clean and fully supplied.