Not only is this place in Urgent Care, it's also a medical Center with staff that are very well…read moreexperienced. What I love about American Urgent Care is that you do not have to be sent out for lab work. Everything is done right there at the center. If you don't have a primary doctor, you can find one there. I would definitely recommend this place.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

The entire staff are a complete clown show. Extremely very unprofessional. Never a smooth…read moretransaction. Always something wrong. They have cancelled my appointment twice. Once a with zero notification and the other one, after driving 45min. to get there.. were calling me to cancel as I walked in the door. Save yourself from the clown show. Seriously an office staff that is a completely unorganized group of inept people. I would not give them a one star rating,so I have to give them something so disregard the . Cuz the are not worth anything.

Dr. Ward is an amazing doctor. Never rushes you and always makes sure to answer all your questions…read more Her staff is also great and friendly.

The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

The staff are super attentive and thoughtful to your medical care. Janet the receptionist is…read moreamazing in making sure you get through the check in process quickly. Dr. Sharma is one of the best doctors I have ever met. Dr. Sharma not only is very thorough but also is down to earth to make sure you're comfortable. So if you are tired of the fast pace doctors and want a down to earth family doctor this is the place. They also have a medical beauty spot next door for your Botox and lip injections. This truly is your one stop medical service.

I was impressed with the compassionate staff and clean space. The provider and front desk staff…read morewere both really friendly and professional, no burn out here. Located upstairs in the mall, no long lines, and free parking right out front. Off beat location but worth it. I could recommend this urgent care to anyone.

My friend needed urgent care on April 29th while we were vacationing. Yvette and the Doctor who saw…read moreher were wonderful! They got an IV started, realized my friend needed hospital level care, called an ambulance and away we went. My friend is still in hospital and will need a surgery. I highly recommend this clinic and their ability to treat and diagnosis appropriately. Thank you to Yvette and the doctor!!

Quick and reasonable rate. That all we need when we are sick.read more

This was the most stress free urgent care experience I've ever had. There was a wait. Staff was…read moresuper friendly and quick. I would definitely return to this place again in the future.

I had a good experience here the first time and everything was fine, so when I needed a clearance…read morefor a plastic surgery and the plastic surgeon said I could get that clearance at an urgent care. I took the paperwork to the urgent care. They stated they only had a nurse practitioner and she wouldn't do it. Waste of time. They said I could call the doctor that sent me there and verify if the nurse practitioner was OK for the clearance after they canceled the appointment and I was already there. Wouldn't recommend. Wasted my time and money and now I have to wait a week for the money to be refunded.

Please read before you believe the haters!…read more I've had nothing but positive experiences here, and that's not something I say lightly. The level of care, attention, and professionalism stands out right away. Doctor Katende takes the time to actually listen and be thorough, which is rare, especially in urgent care. And every interaction from the moment you walk in has been kind, patient, and helpful -- something that really matters when you're not feeling your best. This place consistently goes above and beyond, and it absolutely deserves more recognition.

This was my first time visiting this urgent care and I will definitely keep the number and the…read moredoctor's name for future visits. It was a small facility and well organized, and the service was friendly and very accommodating. I will share this doctors information with my friends and family.

Dr. Fraga was very attentive and straight to the point which I appreciate because they don't waste…read moremy time. He explained everything I had in detail. Clean office. Friendly staff, very helpful.

I scheduled my appointment for weeks prior. I constantly receive text messages from them. On the…read moreday of my appointment, I was told that they don't accept my insurance. Aren't you supposed to verify insurance days prior to the appt so you can notify patients and they will not waste their time driving 30 mins to go to the clinic?

I came to CareNow after suffering with major breathing issues related to asthma that was…read moreexacerbated by the unusually really pollen season due to the warm winter we've had. This was one of the best urgent care experience I've had in a while. The front desk people were polite and I doubt I waited more than 5 minutes before being brought back to see someone. The nurse taking vitals was friendly and the nurse practitioner who I eventually was also friendly and gave a thorough assessment too. She made sure I understood the treatment she prescribed too. Now, only a couple of hours later, I'm breathing better than I've been in over the past two weeks! I'm definitely coming back here for any future urgent care needs!

Although this CareNow location accepts walk-ins, I highly recommend making your appointment online…read moreto significantly reduce your wait time. I scheduled online, uploaded my documents, and was able to track my place in line through ClockwiseMD. I received a text estimating my appointment time was 10:28AM, but the ClockwiseMD webpage kept updating and showed my appointment time would be at 10:52AM. I would suggest using the original text wait time because I received a text at 10:20AM that I was ready to be checked in. I arrived at 10:32AM and was seen at 11:20AM. I appreciated being able to see live updates through Clockwise MD instead of sitting there wondering when I'd be called back. It was really busy so I can see why my wait time was pushed back. Shalee was my medical assistant! She was very kind and professional. She took my vitals and explained everything to me clearly. I waited only a short time for Dr. Selena to come in and explain my results. She was friendly, thorough, and made me feel comfortable to ask any questions. The front desk staff (Armani, Chris, and a trainee) handled everything efficiently during what looked like a busy shift. While they weren't overly warm, they were polite and professional. Overall, I had a good experience at this CarNow and would return here again if needed! Note: This location is covered under my insurance, but I did still have to pay a $50 copay, which is standard with an urgent care center.